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The name of our business is Baking Corner. We sell baked good such as brownies and cheese tarts. Our brownies comes in a small pack of six which only cost RM6. As for cheese tarts, we are also selling our cheese tarts for RM7. Each pack includes 6 pieces of cheese tarts with 6 different fillings such as mango, kiwi, yam, blueberry, strawberry and nutella. We run our business in Unimas and our target customer is Unimas Community. Our business is a partnership. We share out the profit among our members. Since we do not have a physical shop and only run our business online, our operating hour is not fixed and we are flexible. But usually we would reply to our customer's messages from 8AM to 11PM. We promote our business in our social media so that our customer can stay updated. Our Facebook page is Baking Corner and our Instagram name is bakingcornerr

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Our business name is Baking Corner and this is our business logo. We are selling brownies and cheese tarts. Our tagline is "So sweet, so good, sure to bring smiles!". The reason we named our business Baking Corner is because we are selling baked goods. Our brownies comes in a form of cakey which is soft. It comes in variety of toppings such as nutella, biscoff, nuts, candies, chocolate chips and many more. The price for our brownies is RM7 per packs. Each pack has 5 pieces of brownies. As for cheese tarts, we are selling assorted cheese tarts with 6 different fillings such as nutella, mango, kiwi, blueberry, strawberry and yam. This cheese tarts has a crumbly outer texture and can be enjoy either warm, chilled or frozen. We are also selling cheese tart for RM7 per pack. Each pack has six pieces of cheese tarts. We are using high quality ingredients for our products. We believe that using a high quality ingredients will produce a higher quality product which will ensure our customer to return for more. It is an honor of ours to satisfy the cravings of our customers. The satisfaction of seeing our customers indulging in our product is a form of enjoyment to us.

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BATRISYIA BALQIS BINTI OSMAN (86327)
Hello I am Batrisyia Balqis and I am from Business Economics Programme. I am the general manager of baking corner.

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Feedback from customer abaout  the cheese tart

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Feedback from customer abaout  the cheese tart

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As a student of Entrepreneurship Inculturation course, I reflect upon this project that is really bring the beneficial knowledge to me. This project have given an opportunity to exercise my skills in entrepreneurship. I have learnt many things about business, how to manage business, the business financial and so on. Teamwork is another skill that is vital in this project. The skill was evidently demonstrated during group work and discussion. The most important is the outcome is to develop personal and team skill. Thus, for this project we come with a successful performance that was dependent on the cooperation of members within the group.
We sole Brownies and Cheese tart based on the customer's segment which is to customer that love to eat dessert. Along with that, our business also follow the current trend such as sell sweet dessert, provide a decoration of dessert for the customers occasion and provide dessert with wonderful decoration to the customers that love to the dessert because of its appearance especially for the Instagrammables. Therefore, I have gain many experience and knowledge during this ongoing projects. For example, I learn how to promote the products, having interaction with customers and learn about the business financial.

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MICHELL BUNGAN MICHAEL (87145)
Hello I am Michell Bungan Michael from Business Economics programme and I am the customer service of Baking Corner.

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Yamini a/p Vengadasan
(87104)

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SITI NUR FARHANAH BINTI KARIM
(87007)
Hello I am Siti Nur Farhanah Binti Karim from Business Economics programme. I am the finance of Baking Corner.

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Assalamualaikum and Hello, My name is Nazurah Binti Zullkefli. I am from Bachelor of Accountancy programme in Faculty of Business and Economics, and I in charged in Food and Beverages manager in this organizations.

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Every business wants great success to come to their business. Even, this success will be more meaningful when business developers are able to provide very good services and products to their customers, until their customers trust and appreciate the services and products produced in their mind. So are we, we also dreamed a great successful will be created from our business in the future. We want people know our company name, Baking Corner and trust the product we sell until they trust and remember us in their mind. In our BMC, one of the things we want to achieve is to make the products and services from our company be a favourite of the public so that they always remember us. The achievement we want is to use sweets and desserts as our product as the main weapon in our business. For us, sweets and desserts are easy to remember in people mind. This is because most people love dessert and they will always remember the delicious dessert after they eat it, and most of them will look for that dessert again in the same place they bought.  to achieve that prospect, our key partner in BMC is

To achieve those prospects, our key partner in BMC is we ourselves as the baking corner members who both give ideas and opinions to improve the quality either in products or services of our business. Next is to achieve a product that will always be remembered by many people, because we want to reduce losses, we choose to use a trusted supplier to be the supplier of our products. We had chose two suppliers as the main suppliers for our sweet and desserts products. Our dessert supplier for the brownies was supplied by Melanny, while for our cheese tart supplier, we chose Norliza.as the main supplier in our company. Supplier selected based on quality they provided in their product and cost for the product, this is to assure that the business we did run efficiently. And the most important thing is that the products we provided are very tasty and can be sold at affordable prices for customers.

For the next component in our Business Model Canvas is key resources. The key resources in our BMC were divided according to 3 important parts namely assets and finance; Intellectual Property and ideas and strategies. For the first part which are in assets and finance is capital. Without capital, any business will also be stuck. So, in this we contribute our saving money together. Each member in Baking Corner must to contribute in this capital. For the next part, the intellectual property in our business is smart gadgets.  Smart phone and laptop are very essential in our business. Since we stay in college, our business more focusing doing through online, with them we use to find customers, contact suppliers, doing marketing and so on. And the last part is ideas and strategies, in this the members will give their idea and strategies with final confident consideration from each member. It meant, any action and strategies should be concern under every member, it is to assure that the action will be take is the best decision we made.

Besides, the next component in our BMC is key activities. The activities we did among are:

Finding suitable supplier

Purchasing packaging things for the products

Doing marketing

Gathering Orders

Recording orders

Packaging the order

Provide delivery service

Collect the payment

Every of these activities are done in our business. it is used before we want to sell our product, while we want to sell our product and after we sell our product. As we said previously, these activities also under our best consideration and the best decision we made for our business successes.

While for our value proposition, we focused on three things which are cash on delivery, satisfaction to the customer and the last one is good quality of product with the best and affordable price. For COD, it will be provided to the customer, so that they can just stay at home and no need to go out to find our products. However, we also accept the self- pick up if they want to take it by themselves. Then, for the satisfaction to customer, the product is made from fresh home-made baker. So, the customers will always get fresh product from us. Besides getting delicious sweets and desserts, they also get it from fresh oven, therefore they also can keep our product over a long period of time around 24 hours or more. And the last one is affordable price with good quality. The price is set based on the student's willingness and ability; and the quality of the product sold. To reach that prospect, we had compared a various baker or supplier and had chose the best suppliers. As we said, the chosen supplier based on by quality of their products cost they incurred for us. With these, we guarantee that we could sell the products that our customers will likely remember, because they are attractive, tasty and reasonably priced.

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Brownies with Lotus Biscoff, cadbury chocolate and nutella toppings

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Assorted cheese tart with 6 different toppings;
• Kiwi 🥝
• Yam 🍠
• Strawberry 🍓
• Blueberry 🫐
• Mango 🥭
• Nutella 🍫

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RM7 per pack

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The size of each brownies makes it easy for everyone to eat 😍

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Soft and cakey 😍

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6 pieces of cheese tarts with 6 different fillings
• Kiwi 🥝
• Yam 🍠
• Strawberry 🍓
• Blueberry 🫐
• Mango 🥭
• Nutella 🍫
RM7 each pack

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Brownies that we take from supplier and will be repackage

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RM7 per pack

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2. Customers' problem that you address / solve with your business offerings

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2. Customers' problem that you address / solve with your business offerings

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UNAVAILABLE PRODUCTS

Customers may occasionally get dissatisfied if a product is out of stock or unavailable, particularly if it is unavailable for an extended period of time. In order to assure their pleasure, the customer support agent must give them useful information. To help make up for any bad experiences, the customer care representative may also, if it is feasible, offer the customer a promotional deal or sale.

It's crucial for customer service representatives to inform managers and executives about the issue after speaking with the consumer. The message from the customer can be delivered to those who have the power to order more products. Additionally, it can help customer care representatives comprehend any justifications the business may have for not restocking the product, such as delivery delays, which they can communicate to the customer. Customers might be contacted by service representatives to let them know once the product is back in stock.

SLOW RESPONSE TIME

If given the choice, buyers would undoubtedly pick businesses that offer superior customer service. They will also share their experience with their friends and relatives. Reduced hold times should therefore be a top priority. Slow response time is always a big concern as it causes customer frustration.

We must change the hours when customers can communicate with us when we are not busy in order to address this issue. As a result, we can give our consumer calls and messages greater attention. We can employ enough staff to manage discussions smoothly without making our customers wait a lengthy time. Having a solid resource backup makes it easier to manage interactions and offers quick fixes for customer support issues.

NOT MEETING CUSTOMER EXPECTATIONS

In order to meet changing client expectations, we must have a thorough understanding of our target market, their interactions with our product, and what they need and want from us to improve it.

The solution is obtain client feedback. When attempting to enhance the overall customer experience, getting feedback directly from the users of our product or service is crucial. This can be done through customer surveys, chat log analysis, or even customer interviews. It's not necessary to change our entire approach in order to improve our customer service. Where we can, start small and proceed gradually. Although it might initially appear inconsequential, gradual advancements build up over time. A straightforward chatbot used to be sufficient. Nowadays, an omnichannel strategy is taken for granted. This will undoubtedly change over time, it is safe to say. The key is to not accept good enough or industry standards as our only options. Keep up with the times, but keep an eye out for the future as well.

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Customer's order for Christmas Eve Ho Ho Ho 🎅🏼
RM50 for whole box 🫶🏼

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As I sit down to reflect myself for the business that me and my groupmate did, I belief that this hard task from entrepreneurship inculturation course have taught me a lot of knowledges that supposedly I should know and  knowledges I need to know while doing the business. Besides learned a lot of interesting things, I also gained precious moment and experiences from this class. Either while learning with Miss Fatin or doing the business task with my friends. I belief that My friends also felt what I feeling right now.

To successes the business, it is not a simple task that you should see with the blink of eye. It needs a lot of patient and well plan and strategies. It takes a lot of time and obstacle that you need to through. For me, business is depends on supply and demand. Besides that, as a business man, just sell you wanted, but it will not succeed without good marketing selling, Here I belief that marketing knowledge is very important in business. Firstly, it is to increase demand without demand, there is no supply. and secondly, marketing help the increasing of selling. without marketing, people wouldn't know about the products we sell and the last one, I think is consistency, it is also important in business.

while doing this assignment, I am also very happy to have a very patient group mates. even though we faced  a lot difficulties, lack of time and else, but we finally managed to do it. and it was really amazing. Thanks a lot to them, because everyone can do their task and cooperated well. and thank you also to Ms. Fatin for always giving us guidance, even though there are times we disturbed her outside of her class time.

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https://www.facebook.com/Bakingcornearu

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Hello, I am Batrisyia Balqis Binti Osman (86327) and I am the general manager of Baking Corner. I distributed task to each of my group members to finance, marketing, production and customer service. I plan strategy for our group so that we can control our budget and optimize expenses. I also made sure that the team members is doing their job so that our business run smoothly.

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Assalamualaikum and Hello, My name is Nazurah Binti Zullkefli. I am from Bachelor of Accountancy programme in Faculty of Business and Economics, and I in charged in Food and Beverages manager in this organizations. My task is forecasting, planning and controlling the ordering of food and beverages in our business. This is to assure that product we will order not in surplus stated and to avoid losses that we must incurred in the future.

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1.Attention
- we are stealing our customer attention by using an opening question line.
2.Interest
- In order to keep their attention we answer the question asked above
3.Desire
-The reader can easily identify the benefits of our products.
4.Conviction
-  Offer on our product makes our new customer order the product today in order to benefit from the savings.
5.Action
- We are having our link for them to contact us if there is any question about our products.

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A teaser video is a versatile visual tool that we use to create anticipation, spread awareness, or hype our new product.

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https://instagram.com/bakingcornerr?igshid=ZDdkNTZiNTM=

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We do the soft selling to educate the reader about our products. We are telling readers that there are some brownies which are spoiled in a certain condition. In order to avoid the spoiled brownies we have to try an error to avoid mistake in future.

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primary goal is to generate brand awareness in 30 second or less, and just when you've got the customer hooked, the video leaves them wanting more

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Provided delivery services

Promotion and up to date post and advertisement

Fresh product

Provided both cash and cashless payment method

In customer relationship, we provide delivery services which is members of baking corner are involved in doing the the delivery. We also do promotion to make our product are well known by up to date post and advertisement. Also for sure we provided a fresh product for our customers
And we also provided both cash and cashless method to make our customer pay easily.

•CHANNELS•

1. Carnival UnimasPrenuer 2022

2. Social media (whatssapp,Instagram,Facebook)

•CUSTOMER SEGMENT•

Our target customer is people who love  choclate and cheese since our product which is brownies are choclate base flavour and for our cheese tart are cheese base flavour.

For desserts lover, our product are actually the right choice for them to taste sweetness and of course tasty.

Since our base on Unimas so absaloutely unimas community is one of our target customer.

•REVENUE STREAM•

Delivery fee

For our delivery services we charged based on the location

Sales of product

The prices of our product are based on quantity for example 3 pieces of brownies cost RM5 while 6 pieces of brownies will cost RM7

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Hello and assalamualaikum, my name MUHAMMAD RAIS BIN ROZMAN (86700)
im student at Universiti Malaysia Sarawak

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Hello my name is Haziq Hazim Hasri (86486). I am from Business Economics Programme. I am the marketing team of Baking Corner

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I had learned a lot about business from this course. Because I am the group leader, I had learnt leadership skills like decision making, communication, time management, problem solving, and relationship building. My team members and I had never met before because we were assigned to groups at random. But, through meetings, we were able to get to know each other and discuss our project. Even though we initially struggled with how to launch our business, we were able to overcome our difficulties, and our lecturer has been extremely helpful in assisting us in better understanding our task. We brainstormed many business product ideas and names before settling on selling brownies and cheese tarts.

We had some miscommunications during this project, but we were able to work through them. This project also helped me gain confidence, especially when we went to the Carnival. I met many unfamiliar faces and was able to sell our products and gain their trust in trying our products. Because it was my first experience, I had a great time, and we received a lot of positive feedback from our customers. In this course, I also learned how to manage money not only for business but also for personal savings, and I learned a lot about the strategies that we could use to increase our sales. Not only that, but we also learned how to take a good photo of our products to make them more appealing to our customers. These abilities are applicable not only to this project but also in real life. It could help me understand more about how businesses work and avoid being duped by an irresponsible party.

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Hi and Assalamualaikum. my Name is Haziq Hazim Hasri (86486). Iam the marketing team of Baking Corner. My task given is to make a post on social media platform. Thinking of the best caption to put in our post. The post that i made is just to attract the customer to buy our products.

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Hello, I am Siti Nur Farhanah Binti Karim (87007) and I am the finance of Baking Corner. My task is obtaining and handling any monies on behalf of the organization.

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Throughout this project, I realize that it is not easy to start up a new business as there are many processes that are needed to be done. As a result, the project has encouraged me to work together with other groupmates, thereby creating an environment in which we can learn from each other.

I'd like to add my "thank you" to the group members'. I'm happy to inform that my very first business assignment was a huge learning experience. This made me much more grateful for how the project was carried out. The project deserves praise for encouraging problem-solving, teamwork, and learning to accept failure as a necessary component of growth.

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Hello, I am Michell Bungan Michael from Business Economics Prgramme. I am in charged in customers services in Baking Corner organization. My responsibilty is to take orders from customers, giving them a good responding, answer the customer' s question, resolve the customer's concern about our products and asking for the feedback from our customers. Thus, the customers easy to get information about our products and easily reach us by Whatsapp where I am able to give them a good services.

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There is many things that I've learn from this course. What i have learn from this course is we have to be prepared what we will face in the business. The business will sometimes goes up and sometimes goes down. We also need to know how to manage things in the business especially in the money management.
Well from this course I've experienced the real business in the Unimas. As a marketing team in my group I have learn to create hard sell and soft sell by using AIDCA model. I have learn that copy writing method is one of the best formula to hook and attract readers. In order to achieve success, we need to have a strong teamwork to do things easier.

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Hello I'm Yamini Vengadasan and I'm form Faculty of Economics and Business. I'm the finance of Baking Corner.

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I have learned a lot through attending this course. I have learned how to start a business. As an accountant, I have learned how to manage money and save in a bank account. I am very happy to have a group member who is able to cooperate until today. I am also thankful for having a lecturer who guided me until. Thank you.

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Hello and Assalamualaikum, I'm Muhammad Rais Bin Rozman. I am from faculty Business and Economics, and I in Charged in customers services. Which is my task is to make sure Baking Corner customers are sastified with the product and also the services we provided.

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on my behalf, for sure i have gain so much knowledge and experiences from this course. I have learned how to start up a business in proper way also somehow manage to understand customers need and how important communication skills during faced with customers. I enjoy doing this task and dont have single regrets.

however, without others baking corners members for sure it is hard to manage this business. im glad that in this group we have  a leader who very passionate manage her team and keen to excute the plan. others group members also have done such a well done job and very understanding while we facing hard time.

Lastly, thank you very much lecturer who guided us from the first step till the end.