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This topic provided valuable insights into the concepts of Digital Marketing, E-Commerce, M-Commerce, and its associated strategies. I learned the different categories of e-commerce, such as B2B, B2C, and C2C, and the advantages and challenges of M-Commerce. I also gained a better understanding of how digital marketing leverages tools like SEO, PPC, social media, and email marketing to promote digital goods and emerging trends like voice commerce, AR, and blockchain.

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I have learned key concepts like Supply Chain Management (SCM), Customer Relationship Management (CRM), and Project Management. I learned how these systems integrate and contribute to operational efficiency and contribute to customer satisfaction. SCM focuses on the seamless flow of good and finances from suppliers to customers, while CRM focuses on maintaining strong customer relationships through data and automation. Project Management offers a structured approach to executing unique, emphasizing planning and monitoring.

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I learned the importance of capacity and inventory management concepts like capacity planning, forecasting methods, and inventory models such as EOQ and MRP. The importance of applying the capacity and inventory with operational and strategic goals was highlighted with contemporary approaches like lean philosophy and JIT systems that emphasize efficiency and waste reduction.

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I have learned about strategic issues in production/operations and knowledge management on how businesses can identify customer needs and formulate strategies at various level such as strategic, tactical, and operational. I also gained insights into how information systems (IS) and technology enable companies to gain a competitive edge by improving efficiency and quality.

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I learned about the connection between Operations Management (OM) and Knowledge Management (KM). OM focuses on optimizing processes to transform inputs into outputs efficiently while KM focuses on the storage, sharing, and use of knowledge to support decision-making and innovation. I've also learned about lean manufacturing, automation, operational efficiency metrics, and the use of technology in managing operations.

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How the topics can be applied in real live scenario or my personal life?

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I get to understand the Kano Model which helps me to prioritize features in projects to meet the expectations of others.

I can apply concepts such as cost efficiency and quality in personal or professional projects.

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How the topics can be applied in real live scenario or my personal life?

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I can apply concepts like process optimization and lean thinking in my personal projects or work to reduce waste and improve the outcomes of project.

I can create a structured way to document and share information in teamwork to emphasize knowledge retention and easier collaboration.

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The topic is highly useful because Operations Management ensures the efficient functioning of systems, while Knowledge Management ensures continuous learning and innovation. Both help organizations to remain competitive and adaptable in dynamic environments.

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In my opinion, the integration of OM and KM offers a holistic approach to improving efficiency and decision-making. These principles are not only applicable in organizational settings but also in personal growth and productivity.

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The topics are very useful because it offer a framework for operations with strategic goals to improve customer satisfaction and staying competitive in dynamic environments.

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I have learned about the function of Information Systems (IS) in modern business operations. IS is not just technology but a system that integrates hardware, software, data, people, and processes to find solutions for business problems.

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How the topics can be applied in real live scenario or my personal life?

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IS provides access to real-time data. This can be applied to make informal decisions in daily life such as tracking personal expenses or planning tasks effectively.

It helps me to identify issues and find solutions based on feedback.

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This topic is useful because IS enables businesses to remain competitive, optimize costs, and respond effectively to market demands.

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I found that the emphasis on aligning IS with business goals is important because it ensures that technology investments turns into tangible value for businesses to remain competitive.

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I gained insights of IT and telecommunication infrastructure such as hardware, software, networks, data centers, and cloud technologies. I also learned about the integration of IT and telecommunication systems, the global impact of the internet, and the wireless revolution.

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It helps me to understand the concepts like VPNs and cloud computing to help me enhance my online security and efficiently store my access personal data.

The knowledge can assist me in evaluating and implementing technology solutions for businesses such as remote work, e-commerce, and digital marketing.

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IT and telecommunication infrastructure is important in modern life and business operations. It enable global connectivity and support digital transformation. This knowledge is highly relevant in today’s interconnected world.

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I found the topics relevant through the emphasis on integration and future trends like IoT, edge computing, and the wireless revolution to highlight how crucial these technologies are in shaping the future.

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I learned about the important stages of managing production processes which are process planning, process analysis, process innovation, and technology decision-making. I also learned about matching production processes to product types, identifying inefficiencies through tools like value stream mapping, and adopting technologies like AI and IoT for product innovation.

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How the topics can be applied in real live scenario or my personal life?

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I can apply process analysis principles to optimize my workflows such as by identifying bottlenecks and improving time efficiency.

In a workplace, the understanding of different production processes such as job shop, flow shop, or continuous flow can help in streamlining operations to help reducing costs, and improving product or service quality.

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Yes, effective production management is crucial for businesses to remain competitive and enhance customer satisfaction. The emphasis on innovation and technology ensures companies to adapt to market demands.

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I found the topic insightful and relevant to modern industries. The emphasis on continuous improvement are crucial for businesses to stay competitive in today’s fast-paced environment.

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From this topic, I get to learn the unique characteristics of services which are intangibility, inseparability, perishability, heterogeneity, and customer involvement. Concepts like the Service Process Matrix, SERVQUAL, Service Blueprinting, and Poka-Yoke were illustrate how to design, evaluate, and improve service quality of services systematically.

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Helps me to understand the SERVQUAL dimensions like reliability, responsiveness, assurance, empathy, and tangibles which can make improvements in customer service delivery in business or when interacting with clients.

Applying Poka-Yoke principles can help to design error-proof systems in daily life, such as using reminders to prevent missed appointments or scheduling repetitive tasks

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Yes, the topic is useful. The frameworks provide practical strategies to enhance customer satisfaction, operational efficiency, and service reliability that are crucial in today’s competitive markets.

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Personally, I found the breakdown of the SERVQUAL model and its emphasis on bridging gaps between expectations and perceptions of ones services.

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I learned about the importance of quality management and its role to ensure that products and services meet the customer needs. There are several key frameworks and tools, such as Total Quality Management (TQM), Six Sigma, the DMAIC process, and the Seven Tools of Quality Management. W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa are influential leaders that provided foundational principles and methodologies like the House of Quality and Poka-Yoke to show how to apply quality management practically.

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In a work environment, Six Sigma's DMAIC process can help businesses to streamline processes, reduce defects, and improve customer satisfaction. For example, using control charts to monitor process performance of workplace.

The principles of "doing it right the first time" and continuous improvement can be applied to personal tasks such as managing household expenses or planning private events efficiently.

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This topic is useful because quality management is crucial in both professional and personal perspectives. In business, it helps maintain competitiveness and ensures customer loyalty through consistent delivery of quality products and services.

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Deming and Juran contributions are inspiring because their principles remain relevant today. I can apply the integration of statistical tools and customer-centric approaches in Six Sigma as a practical method for problem-solving.

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The lean principles of waste reduction and improved organization can be applied to personal tasks like managing time or household resources. For instance by applying JIT principles to plan grocery shopping to ensure that only necessary items are purchased to reduce unnecessary waste.

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Yes, these topics are useful. Capacity and inventory management directly impact operational success and customer satisfaction in businesses. Furthermore, Lean and JIT systems provide tools for business in achieving cost savings and efficiency.

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The integration of traditional methods like EOQ and MRP with modern approaches like lean management shows the evolution of operational strategies. The emphasis on real-world applications such as McDonald's Speedee Service System made the concepts relatable in the dynamic market.

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These concepts are applicable in logistics business operations and inventory planning to ensure timely delivery and reduced businesses costs.

In personal interactions or entrepreneurial ventures, CRM principles can enhance communication to foster stronger relationships.

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These topic is useful in business and everyday life. It provide frameworks for improving productivity and maintaining relationships between customers.

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Personally, I think that the topics provide a valuable understanding of how systems and strategies work together to achieve business goals. I particularly supported the emphasis on using technology to enhance decision-making in both SCM and CRM.

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How the topics can be applied in real live scenario or my personal life?

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These strategies can be used to promote products or services if I start a business professionally. For personal projects, I can use tools like SEO and content marketing can improve outreach and engagement.

Helps to understand that online shopping and mobile transactions is useful when choosing platforms for personal use or analyzing consumer behavior in business scenarios.

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These topics are useful especially in this interconnected-world. The knowledge can help in navigating digital marketplaces and improving bussinesses with technology to stay competitive in the business world.

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The topic highlighted the interconnected nature of digital goods and marketing strategies. The examples of companies like Netflix and Canva emphasize on data analytics and scalability as these are important skills for any career in the digital age.

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Overall, I have learned that operations and knowledge management are crucial in todays dynamic world to achieve efficiency and success in both personal and professional frameworks. Operations management primarily focuses on optimizing processes to ensure resources are used effectively, while knowledge management emphasizes sharing, and utilizing information to make better decisions and drive for continuous improvement. These two are interconnected whether in businesses or personal development as effective operations often depend on well-managed knowledge, and knowledge sharing can lead to process enhancements and better innovation. I would like to give credits for Dr. Siti Zakiah binti Abu Bakar in giving me a clearer insights for this course, thank you so much Dr (≧◡≦) ♡

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I found the way on how to balance the competitive priorities such as cost, quality, and innovation to be applicable in both organizational settings and personal goal setting.

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Hello! My name is Aneesa Farahin Binti Ahmad Fuad, but most people know me simply as Ane. I’ve always seen myself as an introvert. Someone who blends quietly into the background where people rarely see me among the crowd. It feels like I am a side character in a movie. But despite this, I’ve come to embrace the my journey as a semester 5's BPLB students as there is so much to be grateful for.

Even though I am still unsure of what I wanted to become when I graduated, I believe that Allah has His “rahsia” that I’ve been longing for, and I know that I must wait patiently for it to unfold. This belief gives me strength and hope even when things feel uncertain. As I reflect on what I’ve learned, I am reminded of the importance of finding meaning and purpose even in the smallest of moments and trusting the process that has been written for me.

Dr, as you read my reflection, I hope you can listen to my favorite song, "Rahsia Tuhan" by Noh Salleh. The song beautifully portrays the essence of surrendering to God’s plan. It reminds me to find peace in waiting and trusting that what’s meant for me will always find its way even though the journey is tough.