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Mediating conflicts using active listening and creating space, resulting in de-escalation and maintenance of a safe environment

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https://padlet.com/matteobg/socialwork

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Demonstrated outstanding communication skills in the facilitation of team meetings that lead to increased collaboration among staff.

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1. Effectively addressed staffing requirements by using internal guideline tools and coordinating with the multidisciplinary team ensuring successful execution of hospital programing  

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1. Effectively addressed staffing requirements by using internal guideline tools and coordinating with the multidisciplinary team ensuring successful execution of hospital programing  

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1. outstanding communication skills

Clearly conveyed instructions to a group of 25 swimmers insuring skill and speed development.

2. so much experience in customer service

Addressed new trainees and coordinated their skills to ensure they will thrive in the workplace.

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Utilized Microsoft Office skills within a program admin position, resulting in exceptional Excel spreadsheets.

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Collaborated with team members to serve breakfast, lunch and dinner to 100+ customers per shift.

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I led communication during a high-pressure project with an upcoming deadline. I organized daily check-ins, clarified tasks, and kept the client informed. The project was delivered ahead of schedule, resulting in a happy, returning customer.

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Leveraged excel skills to update process documentation to ensure effective communication with community partners.

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In my previous role, I frequently worked with large documents, reports, and templates that required advanced formatting, automation, and collaboration features in Microsoft Word. I leveraged my expertise in Word to create and optimize templates and apply advanced formatting styles. I also trained colleagues on best practices for efficient document creation and management. My proficiency in Microsoft Word improved document consistency, reduced formatting errors, and saved the team significant time on repetitive tasks. This enhanced overall productivity and ensured professional-quality documentation.

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I conveyed complex and multistep orders down a chain of command without losing clarity which led to a successful execution of the task

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Effectively worked and communicated with team members to ensure customers received their orders in a timely manner 

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Effectively worked and communicated with team members to ensure customers received their orders in a timely manner 

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Processing returns for customers following the return policy to ensure customer satisfaction. 

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Processing returns for customers following the return policy to ensure customer satisfaction. 

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empowered women to feel confident in their bodies in a predominately male dominated fitness establishment. by creating personalized training that suites them

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working with youth building connections, by listening, directing conversations with in the group to build new relationships. To give community involvement. Successfully validated concerns and organize community relationships.

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Developed client centered relations working with multi-disciplinary teams through ensuring customer satisfaction.

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Wrote an outstanding 2000-word essay on the importance of an empowering apporoach to practice for the Groups and Communities Class, resulting in a grade of 90%.

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Balanced 100+ customers working during the holiday season in a busy grocery store, managing customer service without using de-escalation procedures.

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Effectively corresponded with partnering agencies in a timely fashion to provide meaningful resources to a focused caseload of 20 clients, helping to drastically improve their lives by providing them financial, mental, legal, occupational, and housing stability.

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Effectively corresponded with partnering agencies in a timely fashion to provide meaningful resources to a focused caseload of 20 clients, helping to drastically improve their lives by providing them financial, mental, legal, occupational, and housing stability.