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Today officially marks the end of my internship at Lembaga Zakat Negeri Kedah.
I am truly grateful to have spent this meaningful time under the Division of Quality, Information Security & Risk Management, where I learned not only technical skills but also values of discipline, teamwork, and service to the community.

“I came like a seed eager to grow, and you watered me with knowledge, trust, and kindness.”

Thank you to all LZNK staff for your patience, guidance, and support throughout this journey.
This experience will always hold a special place in my heart.
May we meet again someday, in shaa Allah.

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20/03/2025

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10/04/2025

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03/04/2025

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10/04/2025

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17/04/2025

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24/04/2025

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30/04/2025

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15/05/2025

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22/05/2025

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29/05/2025

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05/06/2025

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12/06/2025

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19/06/2025

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26/06/2025

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17/07/2025

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Completed final internship tasks and documentation.

Attended a farewell gathering organized by the department.

Received a certificate of appreciation and parting gift from the supervisor and team.

Took part in photo sessions and shared farewell messages with colleagues and supervisors.

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Took notes on queries related to zakat distribution and passed them on to the relevant officers.

Shared information with callers about required documents for zakat application.

I felt more confident managing calls and learned to quickly filter and relay important information.

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Temporarily assigned to handle phone call duties at the front desk.

Directed calls to the relevant departments such as collection and distribution units.

Recorded caller details in the daily call logbook.

Provided general information such as office hours, location, and staff extension numbers.

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Front Desk Support – Phone Call Assistance
• Temporarily assigned to handle front desk duties, focusing on managing incoming phone calls.
• Responded to calls promptly and professionally, directing inquiries to the relevant departments or personnel.

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Front Desk Support – Phone Call Assistance

Assigned to temporarily replace staff at the front desk to manage incoming phone calls.

Answered calls professionally and redirected enquiries to the appropriate officers or departments.

Recorded important messages and ensured timely follow-up.

Maintained courteous and efficient communication throughout the session.

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Audit Week – Final Day Secretariat Duties & Special Assignment

Carried out final day responsibilities as secretariat during the closing session of Audit Week.

Oversaw the souvenir and gift presentation ceremony, ensuring smooth coordination and proper item arrangement.

Entrusted with a special task to accompany auditors from CyberSecurity Malaysia to the airport.

Provided hospitality by bringing auditors on a short visit around Alor Setar before departure.

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Continued secretariat role for the third day of Audit Week.

Monitored auditor movements and ensured meeting rooms were ready and available.

Coordinated delivery and distribution of meals (breakfast, lunch, and tea).

Assisted with documentation handling and ensured all sessions ran according to schedule.

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Audit Week – Day 2 Secretariat Duties

Continued role as secretariat for the second day of Audit Week.

Managed and arranged meals (breakfast, lunch, and tea) for auditors and auditees.

Ensured smooth coordination and time management during meal breaks.

Provided on-ground support to facilitate a smooth audit process throughout the day.

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Opening Ceremony Participation – Audit Week 2025

Participated in the opening ceremony of Audit Week alongside Dato’ Syeikh Zakaria, auditors, and auditees.

Acted as secretariat to assist with event coordination and on-site arrangements.

Assisted in registration, seating arrangement, and preparation of documents for the session.

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Audit Venue Preparation – ISPMS Certification Audit

Carried out venue preparations for the ISPMS Certification Audit scheduled for one week.

Ensured the audit room and surrounding areas were clean, organised, and equipped with necessary materials.

Checked availability of documents, files, and stationeries required by the audit team.

Coordinated with relevant departments to ensure smooth logistics and accessibility throughout the audit duration.

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Zakat Calculation Assistance

Assisted Ustaz Firdaus from the Syariah Division in calculating zakat contributions.

Reviewed and verified necessary financial figures before final calculation.

Ensured accuracy and compliance with current zakat rates and Syariah principles.

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Supervisor Visit

Received an official visit from UUM supervisor, Dr. Aznita, as part of internship monitoring.

Briefed Dr. Aznita on internship tasks, including audit preparations, ISO documentation, and ongoing responsibilities.

Provided updates on work progress, challenges faced, and achievements throughout the internship period.

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Audit Awareness Slide Preparation

Assigned to prepare awareness slides for ISO/IEC 27001:2022 & 27701:2019 certification audit.

Referred to audit posters, EKSA guidelines, and security protocols for accurate content.

Designed clear and concise slides covering audit objectives, staff responsibilities, and reminders.

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Souvenir Form Submission & Preparation –

Submitted and completed the souvenir request form as instructed.

Prepared a total of 4 souvenir items for event/official use.

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Public Holiday – Awal Muharram

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Report Updating & Call Handling

Updated existing reports related to audit preparation, ensuring all information was accurate, up-to-date, and aligned with current progress.

Answered incoming calls, noted important messages, and relayed them to the respective officers for immediate action.

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Secretariat for Briefing, Call Handling & Report Writing

Acted as secretariat for the briefing sessions with division heads and unit leaders regarding Stage 2 audit, managing logistics, attendance, and necessary materials.

Handled incoming phone calls, recorded key information, and ensured messages were delivered to the appropriate personnel.

Drafted a report summarising the briefing sessions and audit-related preparations for internal reference.

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Audit Tentative Slide, Call Handling & Log Book Creation

Prepared the tentative PowerPoint slide for the Stage 2 audit, ensuring the schedule and key activities were clearly presented.

Handled incoming calls, took down important messages, and directed inquiries to the appropriate personnel.

Created a routine log book to systematically record call details, follow-ups, and daily tasks for reference and accountability.

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Audit Tentative Letter, Briefing Slides & Form Submission – Quality, Information Security & Risk Management Division

Assisted En. Fariq in preparing the tentative schedule letter for the upcoming audit, ensuring the structure and timeline were clearly outlined.

Designed and compiled PowerPoint briefing slides for internal presentation related to audit preparation and staff awareness.

Submitted an official document to Level 9, ensuring it reached the intended department and was handed over securely

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Public Holiday Notice, Sultan of Kedah’s Birthday

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Daily Task Support

Participated in Al-Quran recitation session as part of the daily spiritual routine and departmental encouragement for positive work culture.

Assisted at the front desk by answering incoming calls and directing enquiries to the appropriate officer.

Delivered an official form to En. Ridzuan for further processing and ensured it was received and acknowledged accordingly.

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Library Arrangement, Meeting Preparation & Minutes – Quality, Information Security & Risk Management Division

Assisted in organizing the Syariah Library, including arranging books, cleaning shelves, and labeling materials to ensure a neat and systematic setup.

Helped prepare the meeting hall for a session with Dato’ Sheikh Zakaria, involving updates and discussions on the upcoming Stage 2 Audit preparation.

Took notes during the meeting and prepared the official minutes, ensuring accuracy, clarity, and timely submission to the division for review and filing.

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ISPMS Meeting, EKSA Poster & Office Clean-up – Quality, Information Security & Risk Management Division

Attended the Pelaksana ISPMS Meeting Kali 1/2025 and prepared the official meeting minutes, ensuring all decisions and action items were accurately recorded and documented.

Designed EKSA awareness posters focusing on cleanliness, energy-saving practices, and proper workspace arrangement, to be displayed within office areas.

Participated in a gotong-royong activity to clean and organize the office space in line with EKSA standards, including tidying shelves, labeling, and arranging files.

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EKSA Poster Design & ISPMS Meeting Slide Preparation – Quality, Information Security & Risk Management Division

Designed EKSA awareness posters with key messages such as energy-saving reminders, cleanliness practices, and workspace organization tips, to be displayed around the office for staff awareness.

Attended the Pelaksana ISPMS Meeting Kali 1/2025 held at Dewan Aras 1, Dato’ Mahmood, alongside officers and heads of division.

Assisted in preparing PowerPoint slides for the ISPMS meeting presentation, ensuring the content was clear, structured, and aligned with the meeting agenda and objectives.

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EKSA Material Handling & Office Support

Went to the Asset Management Unit to collect laminated sheets and other necessary materials for EKSA labeling and office organization.

Helped answer incoming calls and supported basic front desk operations to ensure smooth office communication during the activity.

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Designing & Laminating EKSA Tagging Labels – Quality, Information Security & Risk Management Division

Designed and printed EKSA-compliant tagging labels for drawers, stationery, documents, and personal items to support office organization and standardization.

Laminated the labels for durability and assigned them to the appropriate locations based on category (e.g. “Stationery”, “Documents”, “Personal Use”, etc.) for all staff.

Ensured all tagging followed LZNK’s EKSA guidelines, and assisted in placing the labels in their designated areas to prepare for inspection or internal audits.

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Designing Personal Data Disposal Awareness Poster – Quality, Information Security & Risk Management Division

Created a digital awareness poster on the proper disposal of personal data, in line with LZNK’s data protection and information security policy.

Included key messages such as “Dispose with Care”, “Shred Before You Share”, and reminders to destroy documents containing sensitive information securely.

Shared the final poster design with the supervisor and prepared it for distribution via staff notice boards, email, and internal communication channels.

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LUPUSKAN DATA PERIBADI ANDA SECARA SELAMAT (1)

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Submitting Travel Allowance Claim Form – Quality, Information Security & Risk Management Division

Assisted in handling Ustaz Zikri’s travel allowance claim by preparing and reviewing the supporting documents and claim form.

Submitted the completed Borang Kenyataan Tuntutan Elaun Perjalanan to the Human Resources (HR) Department for processing.

Ensured all details were accurate, signed, and in accordance with the internal claim submission procedures.

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Documenting Zakat Fatwas (1970–2000) – Quality, Information Security & Risk Management Division

Assisted Ustaz Firdaus in collecting and organizing zakat-related fatwas issued between 1970 and 2000 for official documentation purposes.

Reviewed, arranged, and categorized the fatwas based on year, topic, and issuing authority to ensure clarity and ease of reference.

Ensured all documents were accurately recorded, digitized (if applicable), and aligned with LZNK’s archiving and compliance standards.

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Hari Raya Haji Leave – Quality, Information Security & Risk Management Division

Took official leave in conjunction with the Hari Raya Haji (Aidiladha) celebration.

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Zakat Collection & Distribution Calculation – Quality, Information Security & Risk Management Division

Assisted Ustaz Firdaus in compiling total zakat collection data and calculating the portion allocated to amil based on the allowed percentage.

Helped distribute the remaining zakat amount under Needs-Based Schemes, including monthly aid, education, and housing support.

Verified figures and documents for accuracy and prepared a summary report for internal reference.

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Updating Logbook – Quality, Information Security & Risk Management Division
• Recorded daily tasks and activities in the internship logbook systematically.
• Ensured all entries were accurate, clear, and matched the actual work done.
• Reviewed previous entries for consistency and made necessary corrections or updates.

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I was on medical leave

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Agong's Birthday (Yang di-Pertuan Agong's Birthday) is a public holiday

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Receiving Task from Supervisor via Angsana – Quality, Information Security & Risk Management Division
• Received a new task assigned by Supervisor En. Juhan through the Angsana system.
• Reviewed task details and clarified objectives before starting the work.
• Recorded the task in the logbook and began planning the execution accordingly.

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Teamwork for Division Relocation

Participated in a teamwork activity to facilitate the relocation of the division’s equipment and documents.

Collaborated with colleagues to ensure the relocation process was smooth and organized.

Assisted in cleaning and reorganizing the workspace to prepare it for use at the new location.

Preparation of Stage 2 Audit Poster

Designed and prepared a poster to announce the upcoming Stage 2 audit.

The poster included important information such as the audit date, scope, and involved parties.

Ensured the poster design was attractive and easy to understand for all staff members.

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Call Handling

Responded promptly to incoming calls.

Assisted callers by addressing their inquiries and directing them to the appropriate department.

Ensured courteous and professional communication throughout the call.

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Stage 1 Certification Audit for ISO/IEC 27001:2022 and ISO/IEC 27701:2019 – Day 2

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Stage 1 Certification Audit for ISO/IEC 27001:2022 and ISO/IEC 27701:2019 – Day 1

Conducted Stage 1 certification audit for Lembaga Zakat Negeri Kedah (LZNK) against ISO/IEC 27001:2022 (Information Security, Cybersecurity and Privacy Protection) and ISO/IEC 27701:2019 (Privacy Information Management).

The audit was performed by a cybersecurity specialist who reviewed LZNK’s documentation, policies, and procedures related to information security and privacy management.

Assessed LZNK’s readiness for the Stage 2 audit by verifying compliance with the standards and identifying areas for improvement.

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Delivery of Quality Procedure Documents to Level 10 Divisions

Delivered Quality Procedure documents to several key divisions on Level 10.

Recipients included: Legal Secretariat Division, Chief Executive Officer’s Office, and the Director of the Centre for International Zakat Studies of Kedah.

Ensured documents were properly handed over and acknowledged by the respective offices.

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Delivery of Quality Procedure Documents to Level 5 Divisions

Delivered 5 sets of Quality Procedure documents to multiple divisions located on Level 5.

Divisions included: Internal Audit & Integrity, Sedekah & Dana, Development & Muallaf, and Distribution Division.

Ensured each division received the correct set and acknowledged receipt for internal tracking.

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Submission of Personal Data Verification Form

Submitted the Personal Data Verification Form to Pn. Aini, Head of the Information Technology Division.

Ensured the form was accurately completed and delivered to the appropriate recipient.

Confirmed receipt and followed up as necessary for documentation purposes.

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Spot Check at District Zakat Office – Kubang Pasu

Participated in a surprise inspection at the Kubang Pasu District Zakat Office alongside the Head of Compliance and Risk Unit, Pn. Sarina.

Assisted in reviewing financial documents, invoices, and related records to ensure compliance with internal procedures and policies.

Observed and documented findings for reporting and further follow-up by the Compliance Unit.

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Workshop Participation and Document Endorsement

Attended workshops with Division Heads at Seminar Room 1, Level 2, and a separate session with the ICT Unit to discuss internal processes and system updates.

Collected signatures for the document LZNK-SKKMRR-ISPMS-P2-007: Personal Data Management Procedure from En. Juhan Mukrij, Pn. Sarina, and En. Ridzuan, in their capacity as Deputy Chief Executive Officers.

Also assisted in finalizing and obtaining endorsement for the Document & Record Management Procedure to ensure compliance with internal standards.

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Recording and Workshop Participation – Audit Stage 1 Preparation

Recorded a video for Annex A 5.15 Physical Security Control to be presented to the auditor during the opening of Stage 1 Audit.

Ensured the video content clearly demonstrated relevant physical control measures as per ISO/IEC 27001:2022 requirements.

Participated in a short workshop session in the afternoon to support audit readiness and team coordination.

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Preparation and Endorsement of Information Security and Privacy Risk Register

Prepared the Information Security and Privacy Risk Register document in accordance with ISO/IEC 27001:2022 and ISO/IEC 27701:2019 standards.

Reviewed the document for completeness and compliance with required format and content.

Obtained necessary signatures for endorsement and official verification.

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Assisting in Briefing and Preparation for ISO Certification Audit Stage 1

Assisted En. Fariq in conducting the briefing and preparation for the Stage 1 Certification Audit of ISO 27001:2022 & ISO 27701:2019.

Supported logistical arrangements for the event held at the Seminar Hall, Level 2.

Ensured all necessary documents and equipment were prepared to facilitate a smooth audit process.

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Preparing Front Pages for Risk Register Copies

Assisted Cik Fariq in preparing the front page for 10 copies of the Information Security and Privacy Risk Register.

Ensured the front pages were correctly formatted and clearly labeled.

Organized the copies for proper filing and distribution.

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Wesak Day

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Preparation of Copies – Quality Procedure (Core Collection) Management of Zakat Receipt LZNK-PTK-PK05

Prepared photocopies of the Quality Procedure document for Core Collection – Management of Zakat Receipt (LZNK-PTK-PK05).

Ensured all copies were clear, complete, and accurately reproduced.

Organized and arranged the documents for distribution and further use.

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Updating Quality Procedures for MS ISO and Related Standards

Updated the Quality Procedures in accordance with MS ISO 9001:2015, ISO/IEC 27001:2022, and ISO/IEC 27701:2019 standards for PK-05 Management of Collection Receipts.

Ensured all procedural changes aligned with current compliance and quality requirements.

Coordinated document revisions and prepared the updated versions for review and approval.

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Administrative Support and Document Management

Assisted in delivering forms and memos on behalf of En. Fariq, Puan Syafiqah, and En. Fakhrol Irwan to En. Wan Nabil on the 9th and 10th floors.

Updated and photocopied 42 copies of the Quality Procedure document for Management of Zakat Collection via Salary Deduction (LZNK-PTK-PKO3).

Executed the cancellation of the previous version of the Quality Procedure document (LZNK-PTK-PKO3) to maintain proper document control.

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Cancellation of Master Document

Performed the cancellation process for the previous master document related to the ICT Quality Procedure PK04.

Ensured all relevant records were updated to reflect the cancellation status.

Communicated the cancellation to the appropriate personnel to prevent the use of outdated documents.

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Updating and Copying Quality Procedure PK04 – ICT Maintenance Management

Updated the Quality Procedure PK04 for the management of ICT hardware, software, and network maintenance.

Prepared and photocopied 42 copies of the updated procedure document.

Carried out the cancellation of the previous version of the procedure to ensure proper document control.

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Labour Day Holiday

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Design of New Layout for Division on Level 6

Assisted in designing a new layout for the division’s workspace on Level 6.

Contributed ideas to improve space efficiency, functionality, and staff comfort.

Coordinated with relevant teams to ensure the proposed layout met operational needs.

Participation in Google Meet Webinar by Maintenance and Construction Division

Attended a Google Meet webinar organized by the Maintenance and Construction Division.

Gained insights into current maintenance strategies, procedures, and ongoing projects.

Engaged actively in the session and took notes for internal sharing and reference.

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Secretariat for Introduction to MS 1900:2015 Management System from Shariah Perspective Course

Acted as secretariat for the course Introduction to MS 1900:2014 Management System from Shariah Perspective conducted by En. Idrul bin Ali.

Coordinated course logistics, including participant registration, materials distribution, and venue setup.

Managed on-site arrangements to ensure the smooth running of the training session.

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Secretariat for Quality Training Courses on Islamic Values and Shariah-Based Quality Management System

Served as secretariat for the Quality Training courses on Values Management System MS2300:2009 and Shariah-Based Quality Management System – Requirements and Guidelines.

Managed the arrangement and oversight of food and refreshments for course participants.

Ensured all necessary equipment and materials were prepared and maintained throughout the training sessions.

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Preparing the Hall for MS ISO Course – Guest Speaker En. Idrus Ali

Assisted in preparing the hall for the MS ISO course conducted by guest speaker En. Idrus Ali.

Arranged seating, audio-visual equipment, and other necessary facilities to ensure a smooth event.

Coordinated with the organizing team to confirm all logistical needs were met prior to the course.

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Preparation of Slides and Brochures for ISO Syariah Course

Prepared and photocopied slides and brochures for the ISO Syariah course, intended for all Division Heads and Chief Officers of the District Zakat Offices.

Ensured that all materials were accurate, clear, and professionally formatted to support the course objectives.

Coordinated the distribution of the printed materials to all relevant participants ahead of the training session.

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Assisting in the Preparation of Organizational Chart – Office of the Chief Risk & Compliance Officer

Assisted in creating the organizational chart for the Office of the Chief Risk & Compliance Officer.

Helped identify the structure, position titles, and reporting lines for all relevant staff within the division.

Ensured the chart was clearly formatted, accurate, and aligned with the official organizational hierarchy.

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Updating Files – Quality, Information Security & Risk Management Division

Reviewed, organized, and updated physical and digital files according to category and year.

Archived outdated documents and replaced them with the latest versions where applicable.

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Updating and Submission of Quality Procedure Documents – Zakat Management

Updated the quality procedure documents for Zakat Collection Agent Management, Zakat Property Interpretation and Muzakki Certification Management, and Zakat Collection Agent Appointment Management.

Submitted the updated documents to En. Fakrurazi bin Salleh for the Division Head’s signature.

The documents were subsequently reviewed by En. Mohammad Zaidi bin Azizan and approved by Dr. Mohd Faisal bin Mustaffa.

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Preparation of 44 Copies – Zakat Interpretation & Certification Management and Agent Appointment Management

Assigned to prepare 44 copies of two official documents: Zakat Interpretation and Muzakki Certification Management and Zakat Collection Agent Appointment Management.

Printed, reviewed, and photocopied the documents, ensuring all copies were complete, legible, and well-organized.

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Preparation of 44 Copies – ICT Quality Procedure (Support) LZNK-PS-PKO4

Assigned to prepare 44 official copies of the ICT Quality Procedure (Support) document (LZNK-PS-PKO4), which includes guidelines for ICT hardware/software/network maintenance, and verification and calibration of equipment.

Conducted final quality checks, organized the documents neatly, and reported the completed task to the supervisor for distribution.

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Attending the Hari Raya Aidilfitri Celebration & Appreciation Ceremony of LZNK on 17 April 2025 at the Dewan Kompleks Pembangunan Asnaf, Mergong, Alor Setar, Kedah.

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I was assigned by Puan Afiqah Anati to assist her in answering phone calls from the public and handling related communication tasks. This involved managing general inquiries, directing calls to the relevant officers, and providing basic information to callers. The task gave me the opportunity to better understand the department’s communication flow and helped improve my skills in handling professional interactions.

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Today, I was instructed by En. Fakrul Irwan to prepare a new Quality Procedure (QP). This task includes making several copies of the documents for reference, updating the existing procedures, and ensuring that all current information is included in the documents. I also need to ensure that all changes and updates are made in accordance with the requirements and standards that have been set.

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Today, I was involved in the initial discussion and coordination for the upcoming Hari Raya celebration with all Level 6 staff. Tasks carried out included drafting a list of responsibilities based on different categories (food, decoration, logistics, and activities), identifying basic needs for the event such as equipment and venue setup, and planning a potluck concept where all staff can contribute food. I also assisted in outlining a preliminary event flow and suggested a food menu list to guide the team.

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Today, a Hari Raya Celebration was held on Level 6 as an initiative to celebrate Syawal together in a warm and joyful atmosphere. All staff from various levels and divisions were invited to gather at Level 6 to enliven the event and strengthen the bonds of friendship and teamwork among colleagues across departments.

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Creating and Updating Quality Procedure (QP) Files

Assisted in creating new files for the Quality Procedure documents in line with the MS ISO 9001:2015 standards.

Reviewed existing documents and made necessary updates to ensure accuracy and consistency with the latest procedures and policies.

Ensured that each document was filed systematically and in the correct section according to the standard format used by the division.

Labeling of Files

Prepared proper labels for each Quality Procedure file to reflect the correct title, code, and document number.

Arranged the labeled files neatly in the designated cabinet for easy access and reference by the staff.

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Updated Quality Management File (MS ISO 9001:2015)

Updated and prepared the Quality Management System (QMS) file for divisions that did not have a copy.

Prepared Copies of the QMS File

Made 6 complete sets of the QMS file to be distributed to the respective divisions.

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Preparation of Presentation Slides

Completed the preparation of slides for an upcoming briefing session.

Ensured the content was clear, concise, and visually engaging.

Verified accuracy and relevance of information prior to submission for review.

Submission of Application Form to Mr. Ridzuan

Delivered the completed application form to Mr. Ridzuan for verification.

Obtained official stamp and acknowledgment of receipt as confirmation.

Submission of Application Form to Procurement Division

Submitted the verified application form to the Procurement Division.

Ensured the form was received for further checking and processing.

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Telephone Etiquette Training

I Learned proper telephone answering techniques as an operator under the guidance of Puan Afiqah.

Practiced polite greetings, call transfers, and recording messages accurately.

Understood the importance of professionalism and clarity in handling calls.

Photo Organization for Internal Audits:

Collected and arranged photographs from previous internal audits.

Sorted images according to district zakat offices and respective divisions.

Ensured proper labeling and systematic filing for documentation purposes.

Slide Presentation Update

Reviewed and updated presentation slides for upcoming briefing sessions.

Made corrections, included relevant visuals, and ensured alignment with the organization’s branding and messaging.

Coordinated with supervisor for final review and approval.

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File System Distribution & Update (LZNK MS ISO 9001:2015):

Distributed the Quality Management System (QMS) file for LZNK MS ISO9001:2015 to each division.

Made necessary updates and amendments to several contents of the file to reflect the latest version.

Ensured each division received the most up-to-date version and confirmed understanding of changes.

Communication Skills Enhancement

Observed and learned effective communication techniques within the workplace

Practiced formal and informal communication with staff to improve interpersonal skills.

Organizational Structure Familiarization:

Studied the internal structure of the organization.

Reviewed and understood the organizational chart.

Learned about the roles and responsibilities of each division and department.

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I continued working diligently to complete the tasks that had been assigned to me, ensuring that all necessary actions were taken to meet deadlines and maintain workflow efficiency.

Furthermore, I assisted Ms. Jasmine Natasyha in managing incoming calls from the public. In this role, I functioned as an informer or operator, providing accurate and helpful information to callers in a clear and professional manner. I took care to address each inquiry thoroughly, offering solutions, clarifications, and necessary guidance as required.

My primary objective was to ensure that every call was handled with professionalism, maintaining a positive image for the organization and ensuring that the public received the support they needed in an efficient and timely manner.

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I was assigned by Mr. Fakrul Izzat to organize and separate the risk register Excel files, which were to be categorized according to each division or designated risk owner.

This task required a high level of attention to detail and proficiency in Microsoft Excel to ensure that all data was accurately categorized and easily accessible. In addition to completing this task, I also took the opportunity to provide guidance and support to an intern from my division.

I assisted my friend the intern in navigating through the complexities of Excel, ensuring they understood how to efficiently carry out similar tasks in the future, thus contributing to their professional development and overall productivity.

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Hari Raya Aidilfitri holiday

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Hari Raya Aidilfitri holiday

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In conjunction with the celebration of Hari Raya Aidilfitri, the Chief Minister of Kedah made an official announcement declaring a public holiday. As a result, the office was closed for the day, and no routine duties or work-related tasks were carried out by the staff

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Assisted Puan Afiqah in handling customer calls by answering inquiries and directing calls to the relevant department.

Took note of customer concerns and provided basic information regarding LZNK services.

Gained experience in customer service and communication skills while managing call inquiries professionally.