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Name: Nur Auni Syafiqah Binti Azllee
Matric Number: 264926
Phone Number: 010-274 7052
E-mail: nuraunisyafiqahazllee@gmail.com
Address: Lot 4321, Taman Megan Utama, Jalan Taman Mentera, Machang, 18500 Kelantan
Practicum Duration: 7 March 2022 - 7 July 2022
Company Name: Majlis Daerah Machang, Kelantan
Company Supervisor: Encik Che Pasli Bin Che Mustapha
UUM Report Supervisor: Dr Nursiha Binti Alias
UUM Visiting Supervisor: Dr Siti Hajar Salwa Binti Ahmad Musadik

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Exactly at 7.50 am, I arrived at the Machang District Council Office. Kak Laila (Customer Service Officer) took me to the Administration Office to meet with Encik Mohd Amin B. Ismail (Administrative Assistant). There, I was explained a little bit about the unit that I will be joining. After the discussion, I was taken to the evaluation unit office and met a face to face with Mr. Che Pasli B. Che Mustapha (Assistant Evaluation Officer) as my supervisor for the industry training this time. In this first week, I was taught to use the assessment and rental tax system, how to issue bills and write MDM bin stickers by Puan Adawiah Hj Hassan (U19 Assessment Assistant). I was placed at the rental assessment tax counter as a trainee there. In addition, beside serving the customers present, I will fill in the data for assessment tax accounts below RM50 in 2022 (arrears). Alhamdulillah, I managed to record a total of 748 assessment tax account data for this first week.

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Among the area codes I need to remember.

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Alhamdulillah in the second week at MDM, I already have an improvement in the use of the tax and rent system. Where in the first week, I was a bit clumsy and slow in processing the system and for this second week I felt more efficient and effective while handling the requests of the present customers. So customers don’t have to wait long to get tax bills, rental bills, and trash can stickers. For account replenishment, I managed to record a total of 821 data. Plus, I can now learn something new about how to answer questions that customers often ask

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1. Students are good at communicating with other employees
2. Students adhere to office working hours
3. Students dress neatly while in the office
4. Students are proficient in using the rental and assessment tax system and successfully handle customers at the counter well

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Alhamdulillah, I have been in MDM for 3 weeks. A lot of new knowledge I learned from all the staff here. They were very friendly and kind to me. From the job prospect, I got an additional task from Mr. Che Pasli that I was asked to make a loan repayment schedule for Shariah -based cooperatives. I also completed the task immediately because it needs to be presented next week. Next, to fill the account, I managed to record a total of 660 data. For this week, many customers came to the counter to pay rent, submit tenders and apply for store rental at the kiosks offered by MDM.

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I have been undergoing industry training at MDM for a full month. On 28/3, I was called by Mr. Che Pasli for a presentation my work. Alhamdulillah, everything went smoothly and well. Boss Pasli was satisfied with my presentation and asked me to prepare 15 sheets of pamphlets, powerpoint, excel documents to facilitate the process of presentation of al-Qard products that will be used during future Board meetings. Alhamdulillah, I have prepared everything. Next, this week I managed to record a total of 623 account data at once having completed the account data recording assigned to me during the first week. In all, 2852 data points.

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1. Students are very efficient in performing the tasks that have been given. I expect that Auni will complete the process of recording assessment tax data for about 2 months more because it is quite a lot, but the commitment that Auni showed me was below expectations. Auni managed to complete it in just a month without any mistakes after being checked by our assessment assistant.

2. Students dare to take up the challenge given. I was interested in asking him to prepare a Shariah -based loan repayment schedule. Last Thursday, Auni presented it to me and I was very pleased with the result of her work.

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The beginning of celebrating the month of Ramadan is excellent. MDM has set a new return schedule where we will return an hour earlier than usual. This week, the number of customers present to make tax and rent payments is slightly less than usual and this situation is said to be normal especially during the month of Ramadan as other colleagues said. After completing the data recording, I started making adjustments by checking the total arrears of the 2022 assessment fund for taxpayers.

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For the second week of fasting, many things I had learned here. Auni has successfully updated last year’s adjustments and balances within 5 days by checking a total of 10375 units of accounts. In addition, I also learned to record data for E notices in Excel. I was taught about preparing letters and bills to be sent to a client’s home. This has become one of my favorite activities right now because of its process which requires meticulousness and patience during its implementation with other colleagues. Work relaxed but thorough.

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1. Students are very active while in the office. Auni is not clumsy in dealing with other employees in learning something new such as the Notice E production management process

2. Students are easy to learn and fun to do. The staff does not have to explain things many times because Auni is an efficient and strong memory

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For this week, customers who came to the counter were quite small in number. So we used quite a bit of free time by recording the E notice, preparing, stamping all the letters and bills that need to be sent in every park around Machang district.

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This week was a bit quiet and the work atmosphere was also relaxed :)

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This week was a bit quiet and the work atmosphere was also relaxed :)

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This week went very smoothly. My work can also be done well. Serve and help the customers who come to the counter well. I strive to provide efficient service especially when customers ask for a detailed explanation regarding their payment schedule.

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1. A student is a very diligent person. Always actively performing tasks and I noticed that Auni was very reluctant to procrastinate. Every work done is always in order. On Auni's desk there is also a sticky note that lists the tasks that need to be done. Very good action.

2. Able to communicate with customers well. In the past Auni had to call other staff if a customer asked something, but now I see Auni is able to explain it well. If she really doesn't know, then she will call the other staff.

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Eid Celebration

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Alhamdulillah, today I was taught new things by Kak A’da, Abe Yo and Abe Dafi related to the MDM file classification (OSC) which is a file that contains a full list of applications to set up housing units, shops and steel frames. The process is that we will open the evaluation file (pink) by taking the location plan, Copy of temporary title, extract of title from the development file (yellow).

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This week, I learned how to calculate Main Floor Area (MFA) and Ancillary Floor Area (AFA). This is something very new to me as I have never learned about location plan calculations in more detail. I was assisted by Ariessa, a practical partner with me in this assessment unit. He took the cost of real estate at UiTM Shah Alam.

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1. Students successfully acquiring new knowledge well. We shared our property management knowledge with auni and were assisted by our new intern, Ariessa. Auni is an easy person to teach and I am comfortable dealing with her

2. Students have a good level of socialization. Auni easily interacts with new friends and together they do tasks efficiently

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This week is quite busy because the audit team came to the office to make a review. The atmosphere on Wednesday (25/5) was quite tense and everyone was in a state of nervousness. Alhamdulillah, our unit got full marks. The next day, I and the other staff moved to the Machang Colonial Office to celebrate the mass Eid.

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Ariesa and I updated the lucky draw form data for MDM 2022 assessment tax for January. Attended the Hari Raya celebration organized by JKR and JKM. This week too I went to send a notice in the Taman Kweng Hitam, Taman Sri Sentosa and this was a new experience for me.

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1. Students help a lot during the process of preparing audit materials. Auni is a very light -hearted person and quick to do work.

2. I have asked for the staff on duty to take Auni and Ariessa away to send a notice so that they gain new experience and get to know more details of Machang city. Students perform well.

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Starting this week, I took over the task of Kak Ain (Taskforce) to make a list of E notices for every housing estate in Machang district. I settled the remaining surplus. For example, Mukim Machang 2 (170), Taman Sri Makmur (30), Perumahan Sentosa (9) Wisma Indra (6). I also went to follow an outside operation which was a file opening session to retrieve data of homeowners who will be taxed on their residences. I was assigned to take pictures of the house at every corner as evidence of the report. In addition, I was able to get to know more deeply about the Machang urban area.

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This week, I’m a bit busy as a lot of data and tax update reports need to be completed at an immediate rate. I was assigned to prepare a business tax report for 2021 and will be followed by a housing tax report. Alhamdulillah, last Monday I managed to complete the business tax report and record it in excel. Now, I am continuing to complete the E notice for 7 housing estates and have successfully recorded for 2 housing estates.

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1. Students are very committed while performing work. Now, Auni has taken over the work of the previous employee and she is connecting the duties well. Very humble to learn new things.

2. A student who is very meticulous while carrying out tasks. The preparation of Notice E was made very quickly in line with the requested scheduling

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Alhamdulillah, in this week I managed to complete notices for 9 housing estates totaling 170 pieces of notice E. I try my best to complete many more E notices before I finish my internship next week. The total housing estates is 84 and for this months I have completed almost half of the list. And as usually, I am doing my routine to handle customer at the counter as well as I can.

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Meeting with Council Members KOPEMA Club...

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Meeting with Council Members KOPEMA Club...

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On Sunday, I was asked to make a presentation regarding my work in front of the Supreme Council Members KOPEMA regarding the loan repayment schedule. Alhamdulillah, everything went well. I am very trembled for sure but yeah i did it well. All of them satisfied with my work.

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For my last week, I have printed 19 door tax bills for housing estates and In sha Allah I will complete a list of E notices for all housing estates this week.

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Indeed, in the last week I have tried my best to spend time with the staff in this assessment unit. Our numbers are few and I already consider them like my sister and brother. Their excellent service made me feel dizzy to spend this industry training. I try to help them complete the work together in order to lighten their load.

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My last words for Auni:
1. Enhance your communication skill
2. Accept new challenge
3. Gain more knowledge in field of site work

You such a good student and worker. I wish goodluck and all the best for your undertaking. Thank you Auni. Syabas.