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BARS Retail Salesperson (PD: Customer Service)

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BARS Retail Salesperson (PD: Customer Service)

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1 - Sales associate disengaged (e.g., ignoring customers, not attending to their needs)

2 - Passive aggressiveness, being distracted by other tasks/things (e.g., use of phone)

3

4 - Quickly resolves customers' needs at minimum and necessary cooperation with team

5 - Issues are resolved and given more information, but could still do more

6 -

7 - Presents customer with detailed information and solutions for their issues, respectful and goes above and beyond expectations

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as soon as I walked in I was acknowledged and help with my questions if some were unable to be solved by the employee he would try to find the answer for or guide me towards finding out what I had questions on 

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as soon as I walked in I was acknowledged and help with my questions if some were unable to be solved by the employee he would try to find the answer for or guide me towards finding out what I had questions on 

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Offers assistance before customer requests it. Informs customers of any sales, benefits, or opportunities that will enhance shopping experience and elevate brand. Goes above and beyond to satisfy customer's experience.

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empathetic to customer's frustrations and concerns

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empathetic to customer's frustrations and concerns

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Offers help when you don't seem to need it but you do

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Offers help when you don't seem to need it but you do

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Greeted and approached me as soon as I walked in, answered all my questions I had in a respectful manner, and made me feel confident and comfortable with the item I was purchasing.

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I had a problem with an order online, I went into the store to sort it out and the product I wanted was out of stock. The employee found something similar for an even better price. I saved money and the issue was taken care of.

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Employee does fair job seeking out customers seeming to need assistance. Offers help by initiating the contact with customers.

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Goes above and beyond and helps the customer despite the customer being super annoying and frustrated

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Goes above and beyond and helps the customer despite the customer being super annoying and frustrated

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Helpful, and willing to answer all of my questions.

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3 avoid customers and pretend not seeing them when they try to get your attention

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Has no idea what the customer is talking about and comes up with random answers or explanations that sound like they know how to help

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Has no idea what the customer is talking about and comes up with random answers or explanations that sound like they know how to help

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Ignoring certain customers and helping others

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Ignoring certain customers and helping others

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Looking at an electronic device when providing customer service

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Looking at an electronic device when providing customer service

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rude behavior do not pay attention to customers constantly on their phone 

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rude behavior do not pay attention to customers constantly on their phone 

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1. Does not attend to costumers
2. Very vague when directing customers

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Doesn't seem like he/she wants to be bothered. Bad manners, doesn't
know how to use please and thank you.

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(7) Exceptional service when assisting with questions and how to find particular items that may be out of stock.

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(7) Exceptional service when assisting with questions and how to find particular items that may be out of stock.

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There has been several occasions where I had walked into a retail store and the employees go out of their way to not look at you to avoided helping.

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Gets annoyed when I was trying to get my warranty so pretty much useless

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Poor attempts in greeting customers

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Ineffective and blaze to customer desires or interests. Can't be bothered to adjust behavior to customers requests.