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Gwenola Le Gall - Teacher's instructions

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Gwenola Le Gall - Teacher's instructions

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Please write your names in the headline box. Any anonymous post will be deleted.

Choose one idiotic complaint from the list and write the conversation between the travel agent and the dissatisfied traveler.
Use expressions of obligation, advice, suggestions and wishes.
TA: ...
Tourist: ...
...
If you see some passages highlighted in green in your text, please revise them.

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Subject 11.

Tourist:Hello.
TA:Hey, what can I do for you ?
Tourist: I'm here because I'm not satised with my holidays!
TA: Tell me, maybe we can help you.
Tourist: The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holidays more fun.
TA: Sorry but our company is not liable for the state of the roads.
Tourist:Who can I ask for justice?
TA: My suggestion is to ask the bus company, if the bus took the good way, because last year nobody complained about that!
Tourist: How can I do that?
TA: You must call the bus company, you have to give your holiday dates and the number on your bus ticket.
Tourist: Ok, but what can I do about the local guide that I could not read?
TA: Why don't you sell it to the other holidaymakers?
Tourist: I think it would be a good idea...But if I don't succeed to sell it or to be compensated, you will have to refund me!
TA: Okay, I I hope the bus company can help you.
Tourist: Thanks, bye!
[Thank you for editing your text: Well done!]

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Subject 7.

- Tourist: Hello.

- TA : Hello Mme, How can I help you?

- Tourist: I am very embarrrassed to say that but would it be possible not to allow topless sunbathing ?

- TA : Why Mme?

- Tourist: Because it is very distracting for my husband. He just wants to relax.

- TA : Why does your husband look at those topless women ? He can just avoid watching  them.

- Tourist: Unfortunately, it is not as simple as that. Some of these women put their breasts in

front of my husband’s face.

- TA : I am very sorry Mme but I can’t prevent women from sunbathing topless because of

your husband.

- Tourist: I am disapointed . You are supposed to satisfy  (art?)customer's requirements.

- TA : Sorry but not this type of requirements.

- Tourist: All right , thank you anyway

- TA : You’re welcome. Have a good day.

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Subject 6

T: Hello .

TA: Good morning, How can i help you sir?

T: I come to complain about my trip in Egypt

TA:What is the nature of your complain

T: The sand!

TA: Sorry i don’t understand. what’s the matter with the sand?

T: It wasn’t white

TA: Yes but why it is a problem?

T: On the brochure you gave me to introduce the trip before i went, the sand on the photos was white but when i arrived in Egypt it was completely yellow, disgusting.

TA: I am confused, i think the pictures quality might be bad/ poor.

T: It’s none of my business, it’s fake news. You have to warn the tourists if there is any difference between the photos and the reality.

I hope you changed those photos.

TA: No we didn’t because it’s usually not an issue. Our company never encountered a complaint like your’s.

T: Give me my money back or i will see you in court

TA: I x sorry if the color of the sand ruined your trip but we obviously can’t retrieve your money. And you don’t have the right to convene us to the court. our company isn’t liable for this kind of complaint. we take in charge only physical damage situation or robbing one.

T: I will make a really bad comment on your TripAdvisor’s page and I will you deprecated to my family and friends.

TA: I’m sorry you take it that way but i can’t do anything for you sir.

T: I’m not done with you yet.

TA: Have a great day, sir.

T: Have not.

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Subject 8

-Travel agent : Good morning. How can I help you ?
-Tourist : Hello, I'm calling to complain about the trip I had with my family in Greece.
-TA : What was the matter?
-Tourist : We went to Greece to enjoy the beaches. They were nice and all, but the water was infested with fishes.
-TA : Hmm, excuse me? Was it on +  the sea side?
-Tourist : Of course! Where do you want to find a beach?!
-TA : Right... Well of course there are fishes in the sea...
-Tourist : Well, nobody at the agency told us about that !
-TA : We're really sorry, Mrs. Was there a problem about the presence of fishes ?
-Tourist : Yes, I came with my children, and they weren't expecting to find those disgusting creatures while they were swimming. They were so scared, you can't imagine how hard it was to calm them down!
-TA : I'm very confused Mrs. I'll make sure that brochures will [verb?] advice about fishes in the future, so that will never happen again.
-Tourist : I hope so!
-TA : Were there any other problems during this trip?
-Tourist : No, that was the only thing.
-TA : I am delighted, Mrs. Have a good day.
-Tourist : Thank you, you too. Bye.

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subject 12.

Tourist: Hello
TA: Hello, what can I do for you today?
Tourist: I'm here today because our flight to England was 6 hours longer than the one the American [noun?] took. It it seems unfair.
TA: I understand your frustration but if you wanted a more rapid fligth to England you should had taken the other formule.
Tourist: But this formule was out of our budget and I don't understand why we must spend more money only to have a direct flight instead of two flight.
TA: this is very simple [don't forget punctuation] in fact when you take two flights you use smaller plane that are cheaper and you cosume less fuel. But if you take a big plane you use more fuel so the ticket is more expensive.
Tourist: I understand what you' are saying but even if we took two planes that doesn't explain why we have such a difference of plane time between us and the Americans.
TA: I know, the other reason is that the United State are way closer to Jamaica than you are [Punctuation!] if we talk in distance the Americans have to travel 2 771km but you have to travel 7 483km that also explain why your plane took that many time.
Tourist: Ok i understand know why our plane took more time.
TA: if you don't like spending time in [art] plane i can suggest you to go to Maroco for example or Spain?
Tourist: No that would be all. Thank you to answer to my complaint.
TA: Your welcom . The pleasure was mine.
TA: Have a nice day.
Tourist: Thank you, you too.

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Travel Agent : Good Morn…
Tourist : HOW DARE YOU !
Travel Agent : Err… May I help you, Ma'am?
Tourist: You would have helped me by not being so under-qualified, last time I camed !!!
Travel Agent : Ma'am, please calm down. Could you be more precise about your complaint please ?
Tourist: We booked an excursion to a water park, but you didn't tell us we had to bring our own swimsuits and towels. We assumed it would be included in the price. I expect a complete refund because our holidays were ruined !!!

Travel Agent: I am sorry to hear that, but unfortunately you can't get a refund for this. It was written in the booklet.
Tourist: I want to talk to the manager !!!!
Travel Agent: Actually I can't do that Ma'am, because he is not working today. But I will bring (voc?) him your complaint and he will send you an e-mail to discuss [x] with you.
Tourist: Why is he not working today ? It is a shame that you don't care about the customers satisfaction! You should have shame on you ! Bye !

Travel Agent: Bye Ma'am

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Subject 13 :

T : Hello.

TA : Hello Sir, what can I do for you?

T : I compared the size of our one-bedroom suite to our friends' three-bedroom and ours was significantly smaller.

TA : Yes, the one-bedroom suite is smaller than the three-bedroom because there is less bedroom on it.

T : It’s unfair, why do my friends have the bigger one?

TA : *cough* Hmm yes… Surely because they are more.

T : I need more space than them so I think you should give me their room.

TA : I’m sorry Sir, we can’t do that. Maybe you want to reserve a bigger suite? It’s more expen...

T : No! I want a bigger room but for the same price! You must satisfy your clients, right?

TA : It’s true but you should have booked a larger suite.

T : I have already paid enough so I deserve to have a bigger suite than my friends without paying more.

TA : Well, I can’t do anything to satisfy your requirements but I can offer to refund you and I suggest you go to the hotel opposite ours named “The Worst Hotel in the World”. I’m sure the service and the rooms will suit you. They have bigger suites than us.

T : Ok, I accept your offer, you should satisfy your customers more often instead of sending them to your competitors, have a good night.

TA : *cough* I'll talk to the management. Bye.
[Thank you for editing your text: Well done!]

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subject 5 :

Tourist : Hello.
TA : Good morning Sir. How can I help you ?
Tourist : I'm here because of the beach. It is way too sandy.
TA : And, it is a problem for you ?
Tourist : Of course it is!! It's lousy. We had to clean everything when we returned to our room. I want you to pay me back ! If you don't do it I will sue you !!!
TA : Sorry but it would [not?] be possible to get a repayment [this word is used in a financial context, for banks. A refund is more appropriate here] for this. If you want, I can offer you a discount on a trip to Mexico which initially cost 10 000 $. But to thank you for your loyalty, I will make it  100 $ cheaper for you.
Tourist : Are you kidding me ? I recommend you to say "yes".
TA : Yes, sorry, I'm new here too, I 'm not very competent, I need to call my manager. Wait a few minutes. In the meantime, feel free to take a coffee. There are plenty of them [coffees?].
Tourist : Hurry up, I'm in a hurry. I wish I had more money to pay for a better trip. I invite you to worry [?? what do you mean?]. Maybe, you should change jobs.
TA :  Sorry Sir but my manager told me that it would be possible to refund you. I pity you. Have a good day.

Tourist  : Okay, see you in court.

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T : Hello.
TA: Hello sir, may I help you?
T: On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don’t like spicy foo
TA: I'm sorry sir but I think it wouldn't be easy to find a restaurant which doesn't serve spicy food like curry.
T: You have to help me! I've paid you for that !
TA: You should have done some research about the local food maybe, because the manners are very differents here and it will be really hard to find some non-spicy food.
T: But there is a lot of tourist there and they must eat something eatable!
TA: Did you ask them if they have something different of curry on their card / menu?
T: Of course I did!
TA: And you want local [art?] restaurant or some classic fast-food will correspond to your desires?
T: I don't care I just want to eat!
TA: Then just go to the Subway, the adress is: Predio Abilio Coelho Pereira, D B Bandodkar Road, Predio Abilio, Coelho Pereira, Patto Colony, Panaji, Goa 403001. Or tell me if you want some better food, I will try to find you a  gastronomic / gourmet restaurant.
T: I will go there then, thank you for the/your help. Sorry for being/getting a little carried away.
TA: It's fine if I managed to help you. Call me if you need any other help. Goodbye
T: I wouldn't miss it. Goodbye.

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TA: Hello miss .
T: Hello, I can't believe you suggested us to go to french man's love in Jamaica. It's the worst place we can ever visit.
TA: It is not the worst [punctuation?] there are worse [places on earth] , but what happened to you ?
T: There were too many topless [x] on the beach so my husband was watching everywhere. Now we have to divorce.
TA: Sorry madam, I could not know [prep?] this issue but it is not my problem, I can't control everything.
T: I cannot afford your ineptitude, i will never come back here.
TA: Okay have a nice day ...

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