# data[].attributes.body
https://merchant.wish.com/ticket/5ff0cbb89d3f6a9445f367c0

https://merchant.wish.com/ticket/5ff10c703aa9dc0055198e18

https://merchant.wish.com/ticket/5ff10c15ef85d63de52d685d

https://merchant.wish.com/ticket/5ff1239362141f891f781b2e

https://merchant.wish.com/ticket/5ff10c16ee0d594a06bffe16

https://merchant.wish.com/ticket/5ff10c1782956e00586a8bcd

https://merchant.wish.com/ticket/5ff0fcfaf0c33b51bf76472d

# data[].attributes.body
Hello Yolanda,

Thanks for contacting Wish.

I sincerely apologize that the black PU dress you received is too small. I understand it must be frustrating and it causes an inconvenience on you. Your order details can confirm that the store correctly fulfilled your order based on the variation you selected:

size: M, color: black

To share your experience, you can rate a product and store by following these steps:

1. Click 'More' at the bottom right.
2. Click 'Order History' > locate the item you want to review.
3. Click 'Rate' to provide a review for the product and store.

If you wish to proceed with a refund, we require that you return the item at your own cost. Please use the following link access the Wish Assistant and start the returns process:

https://wish.com/customer-support-center?tid=5faf6dcf14af0760b99533b1&vid=5e40ad070b79713d185c0d83&should_enter_return_flow=true

We hope this helps clarify things. Thank you for shopping on Wish.

Kristy Ann
Wish Customer Support

# data[].attributes.body
Thanks for keep getting in touch with us.

I can imagine this must be very frustrating for you that you received a instead of and apologize for the inconvenience. As I looked into this, I can see that the tracking number with the photo you provided still didn't match to the tracking number associated with this order. Can you locate the shipping label that corresponds to this item? Once it match, please upload an additional photo so that we can assist you further.

We appreciate your cooperation and understanding on this matter.

# data[].attributes.body
Hi Franklin,

Thanks for reaching out Wish Support.

I certainly understand that the multicolor watch belt is too big and apologize for the frustration. Your order details can confirm that the store correctly fulfilled your order based on the variation you selected:

size: 46" Inch Waist, color: multicolor

To share your experience, you can rate a product and store by following these steps:

1. Click 'More' at the bottom right.
2. Click 'Order History' > locate the item you want to review.
3. Click 'Rate' to provide a review for the product and store.

If you wish to proceed with a refund, we require that you return the item at your own cost. Please use the following link access the Wish Assistant and start the returns process:

We hope this helps clarify things. Thank you for shopping on Wish.

Kristy Ann
Wish Customer Support

# data[].attributes.body
https://merchant.wish.com/ticket/5fd2bae5a3bebe00561e8735

No Further Actions

https://merchant.wish.com/ticket/5fcff8998ddcc25f679169a4

Non compliance

https://merchant.wish.com/ticket/5f806ea46892fb3e778b9bd8

# data[].attributes.body
https://merchant.wish.com/ticket/5fbeda96440a061a01c2b734

https://merchant.wish.com/ticket/5fbbf43aaff3e1ca09439c8b

https://merchant.wish.com/ticket/5fc410122c83fcdf518c7711

https://merchant.wish.com/ticket/5fbd841b3069937d733ebd87

https://merchant.wish.com/ticket/5fad84f87f590896a140d7c3

https://merchant.wish.com/ticket/5fb7ea1d37faa9d2f892fb7f

WITHI ETA

https://merchant.wish.com/ticket/5fbfc8cc65bccff39e54a311

# data[].attributes.body
Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the pictures. Thank you!

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you would like to cancel your Wish Plus subscription and it causes an inconvenience on you. To cancel your WishPlus subscription, log into your iPhone Wish App and select WishPlus from the sidebar menu:

1. Click 'Manage Subscription'
2. Select the reason of why you're cancelling
3. Click 'Cancel my Subscription'

Please note that monthly subscription payments for WishPlus are non-refundable, but you may cancel your subscription effective the following month at any time.

To learn more about Wish Plus, please visit our Help Center: https://cs-help.wish.com/hc/en-us/sections/360005980294-WishPlus

Hope this helps

# data[].attributes.headline
I ALREADY RECEIVED MY REFUND WHY I KEEP RECEIVED MY ITEMS

# data[].attributes.subject
I ALREADY RECEIVED MY REFUND WHY I KEEP RECEIVED MY ITEMS

# data[].attributes.body
Thanks for writing back.

I certainly understand your concern with the items that you keep on receiving even you have already received your refund. Please know that you're not obliged to return the items. You may keep it or donate it whichever is convenient for you.

Let us know if you have any other questions.

# data[].attributes.body
Thanks for reaching out Wish Support.

I sincerely apologize that you're having trouble updating your currency and it causes inconvenience on you. You can update the country/currency in your Wish account settings. From a non-mobile device, you can use this link be directed to this section:

https://www.wish.com/settings/account

To learn more about how to manage your account, please review this link below:

https://www.wish.com/faq/managing-account

If you were not able to update it on your Wish app, feel free to get back to us and let us know your country to have it updated on our end. Hope this helps, let us know if you have any questions.

# data[].attributes.body
Thanks for contacting us.

I sincerely apologize that your payment for this items has been declined. I can certainly understand how it makes you feel upset when you try to place this your order and the payment has been declined. Here are a few common reasons why this may have happened:

- Your card is expired
- You have insufficient funds
- Your card was reported as stolen or frozen
- If you are using a debit card, please be sure it has a CVV and can be billed as a credit card

It may take your bank or card issuer 10-15 business days to process the charges back to your account. Once you've resolved the payment issue with your bank, we hope you can try placing a new order on Wish.

# data[].attributes.body
Thanks for contacting Wish.

I sincerely apologize that you are having trouble looking for this laser pen on Wish. I certainly understand that you would like to repurchase this laser pen. To help you with this, you may repurchase the item to the store by clicking the item to your order history. With this, it will direct you to the store and you are welcome to repurchase this item.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting us.

I sincerely apologize that your order that are still in pending status and it causes inconvenience to you. But there appears to be a delay in processing your payment. Please note that it may take a week or two for our system to clear your payment and ship your order. If you would like to cancel this order, please select 'Contact Support' under the item in your Order History. Follow the prompts and select 'Cancel my item'.

This should effectively cancel your order and prevent your payment method from being charged.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you would like to unsubscribe with Wish Plus. To cancel your WishPlus subscription, log into your iPhone Wish App and select WishPlus from the sidebar menu:

1. Click 'Manage Subscription'
2. Select the reason of why you're cancelling
3. Click 'Cancel my Subscription'

Please note that monthly subscription payments for WishPlus are non-refundable, but you may cancel your subscription effective the following month at any time.

To learn more about Wish Plus, please visit our Help Center: https://cs-help.wish.com/hc/en-us/sections/360005980294-WishPlus

Hope this helps.

# data[].attributes.body
I can imagine that this must be an incredibly disappointing experience.

# data[].attributes.body
PRICING- I can certainly understand how it makes you feel upset when you try to place this, item the price went up and this must be an incredibly disappointing experience.

DECLINED-

Thanks for contacting us.

I can certainly understand how it makes you feel upset when you try to place this your order and the payment has been declined. I can imagine that this must be an incredibly disappointing experience.

PAST ETA

Thanks for contacting us.

I can certainly understand how it makes you feel upset that you still haven't received your item and I can imagine that this must be an incredibly disappointing experience.

# data[].attributes.body
Thanks for writing back.

I certainly understand that you would like to update your payment method on our behalf. Please know that we are unable input any personal information on the customers behalf as it is the customers privilege and for the reason of the confidentiality of your information. To help you with this, please follow the provided procedures below:

# data[].attributes.body
Thanks for contacting us.

I sincerely apologize that you are having trouble with your payment and checkout. I can imagine that this must be an incredibly disappointing experience. To complete your order, you can pay in a variety of ways. Wish currently accepts payments through PayPal, Google Wallet (Android Pay), debit cards with a Visa or MasterCard logo and the following major credit cards: Visa, MasterCard, American Express, Discover, and Cirrus.

Wish cannot accept cash, payment on delivery or bank transfer. Please note that the list of available payment methods may change depending on which country you're in and what platform you're using to access Wish.

To pay, you will need to include the following information:
- Credit card number
- Exact cardholder name, as it appears on the card
- The card's CVV (security code)
- Expiration date of the card
- Billing zip/postal code, if different from your shipping address

All payments will be in US dollars. If you do not have a US card, please note that most banks will enable you to pay in a different currency; they may or may not charge a fee for this service. If your card account is not in US dollars, check with your bank to see if you can make international payments.

Please don't hesitate to let us know if you have any other questions, we're more than happy to help.

# data[].attributes.body
Thanks for  contacting Wish.

I'm sorry to hear that you still haven't received your order. To help you with, please follow the provided procedures below:

{MOBILE}
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through Wish Assistant to submit your refund request

{WEB}
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your refund request

Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy

Should you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.

# data[].attributes.body
Note that the type of statements you have included in your message is against Wish's Terms of Use. Should you continue to engage in this type of behavior, we may no longer be able to assist you with your requests. We kindly ask that you refrain from sending us any further statements of this nature.

# data[].attributes.body
***NOTE***

REFUND ESCALATION

Delivered to general address

Latest ETA: April 4, 2020
First Contact: February 27,  2020
Follow up contact: March 6, 2020

Approved By: TM Haris K

# data[].attributes.body
Thanks for being patient as I looked into this.

I'm very sorry if there was any miscommunication and would like to explain. I was able to find the order you mentioned in your messages, under the email address than the one you originally wrote in with. The Wish account that this order was placed with is using the lorieanngardner80@gmail.com email. Please try logging into Wish using the email mentioned above. Once you're logged into this account, you can view the details of this order by going to the 'Order History' section.

I hope I was able to address your concerns regarding viewing your order details. Feel free to contact us again if you have any questions—we'll be happy to assist you.

# data[].attributes.body
Thanks for contacting Wish Support.

I sincerely apologize for the inconvenience and I certainly understand that you would like to unsubscribe. You can unsubscribe from email communications by following these steps:

1. Visit Settings: https://www.wish.com/settings
2. Click \"Notifications\" on the left panel
3. Check the appropriate boxes to change your type of notifications

You can also click \"unsubscribe\" directly at the bottom of the email to stop receiving them. We hope this helps, but please don't hesitate to let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you would like to be part of Wish. For all inquiries related to partnerships, marketing and press, please email partners@wish.com and our team will reach out if there's interest. This will ensure your information is sent directly to the most appropriate team.

We appreciate your understanding in this matter.

# data[].attributes.body
Thanks for contacting Wish.

I apologize for any confusion around the shipping method of our items. In some cases, the available shipping methods vary depending on the size and/or color selected.  Unfortunately, when there are multiple variations available for the item option your order is not eligible for Wish Express shipping. Please note that options eligible for Wish Express are marked with an orange truck icon.

We hope this clears things up but please let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you would like an express delivery. Wish Express is a priority shipping. In some cases, the available shipping methods vary depending on the size and/or color selected. Please note that options eligible for Wish Express are marked with an orange truck icon.

For future reference, you can review the final costs and details of your order prior to checking out of your cart. We hope this clears things up but please let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you did not intend to make any purchased on this date. I can imagine that this must be an incredibly disappointing experience. Could you please provide your order number for this transaction? You can find this number in your email confirmation we sent you when you placed your order, or on your Order History page when you click \"Details\" next to an order.

Look forward to hearing back.

# data[].attributes.body
Thanks for bringing this issue to our attention.

I sincerely apologize that. I can imagine that this must be an incredibly disappointing experience. To help you with this, kindly follow the provided procedures below so that we can provide solutions:

{MOBILE}
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through Wish Assistant to submit your refund request

{WEB}
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your refund request

It will be also helpful that you will provide the following below:

- 1 or 2 photo(s) of the entire product, outside of the packaging
- a detailed description of the issue with the item

Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy

Should you end up opening a request in Wish, you should receive a reply within 24 hours. We appreciate your cooperation and understanding on this matter.

# data[].attributes.body
ACCOUNT TAKEOVER

UID:
Type of ATO:
Account is blocked: N
Email was changed: N
User Email:
TXN IDs customer claims are fraud:

# data[].attributes.body
Thanks for writing back.

I certainly understand that you want to reorder this item. To help you with this, you may repurchase the item to the store by clicking the item to your order history. With this, it will direct you to the store and you are welcome to repurchase this item. When you review your order in your cart, you can edit your payment method before placing your order. If you're on the website, you can click on the edit link next to the Payment Information on the last step of the checkout process. If you're on our app, simply click on the edit link on the Bill To line on the cart screen.

Please make sure to review the purchase, payment, and shipping information in your cart before confirming your order.

I hope you found this information useful.

# data[].attributes.body
Thanks for writing back.

I'm sorry to hear that you are having trouble locating your refund. I've confirmed that your refund was processed on 03/29/2020 to your Wish Cash. The amount has been added to your Wish Cash balance and is available for use on your next order.

If you can’t locate the credit, please contact your financial institution for more information about the location of your funds.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

# data[].attributes.body
Thanks for reaching out Wish Support.

I can see that you're having confusion around the price of the items and it causes an inconvenience on you. In some cases, the price of the item may vary depending on your size or color choice. We work with many stores globally that sell their products on our platform. Stores set their own prices for each item, so it's possible for different stores to sell the same product at different prices as they compete to give you the best deals.

If you'd like to learn how to cancel an order that hasn't been shipped, please review this link below:

https://www.wish.com/faq/orders

Let us know if you have other questions.

# data[].attributes.headline
TAKING TOO LONG, CANCEL THE ORDER (WISH CASH)

# data[].attributes.subject
TAKING TOO LONG, CANCEL THE ORDER (WISH CASH)

# data[].attributes.body
Thanks for contacting us.

I certainly understand that you would like to cancel the order and apologies for the delay. As this item hasn't processed yet, I've gone ahead and provided a full refund for this item. The amount has been added to your Wish Cash balance and is available for use on your next order.

# data[].attributes.body
Thanks for bringing this issue to our attention.

I'm sorry to hear that you still haven't received your item and it is beyond the estimated delivery date. We sincerely apologize for this inconvenience as this is not a kind of experienced we want you to have on Wish. Since your item hasn't arrived yet, I've gone ahead and refunded this item. The amount has been added to your Wish Cash balance and is available for use on your next order.

We appreciate your patience and look forward to providing a better experience with your next purchase. Please let us know if you have any other questions or concerns—we'll be happy to help.

# data[].attributes.headline
TRACKING SHOWS DELIVERED BUT I DIDN'T RECEIVED IT (WISH CASH)

# data[].attributes.subject
TRACKING SHOWS DELIVERED BUT I DIDN'T RECEIVED IT (WISH CASH)

# data[].attributes.body
Thanks for being patient as I looked into this.

I'm sorry to hear that the latest tracking update to your order indicates it's been delivered, but you haven't received it yet. I've gone ahead and provided a full refund for this item. The amount has been added to your Wish Cash balance and is available for use on your next order.

Let us know if there's anything else we can do to help.

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you would like to deactivate your account. Before deactivating your account, please make sure that you don't have a Wish Cash balance or any recent orders that are still on the way to you. Deactivating your account will prevent you from accessing any of your orders, using your Wish Cash, or contacting Wish Support.

To deactivate your account, log into your Wish account on the app and go to \"Account Settings\". From there, select \"Deactivate Account\".

If you no longer have the app, you can deactivate by logging into your account at https://www.wish.com. Once logged in go to Settings > Account Settings and scroll to the bottom of the page, where you'll see a red \"Manage Account\" link. Click the link, select the “Deactivate Account” option, and follow the account verification instructions.

It may take up to 24 hours for your Wish account to be deactivated. Don't hesitate to let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting us.

I certainly understand that you would like to cancel this order. As this item hasn't processed yet, I've gone ahead and provided a full refund for this item. The amount has been added to your Wish Cash balance and is available for use on your next order.

We are working to minimize the impact on customers and thank you for your continued patience and support.

# data[].attributes.body
Thanks for letting us know about this.

I certainly understand that you didn't intend to place this order. As this item hasn't processed yet, I've gone ahead and provided a full refund for this item. The amount has been added to your Wish Cash balance and is available for use on your next order.

# data[].attributes.headline
I NO LONGER NEEDING/WANT THE ITEM (WISH CASH)

# data[].attributes.subject
I NO LONGER NEEDING/WANT THE ITEM (WISH CASH)

# data[].attributes.body
Thanks for reaching out Wish Support.

I certainly understand that you no longer be needing this item. As this item hasn't processed yet, I've gone ahead and provided a full refund for this item. The amount has been added to your Wish Cash balance and is available for use on your next order.

We are working to minimize the impact on customers and thank you for your continued patience and support.

# data[].attributes.body
Thanks for contacting Wish.

I sincerely apologize that you are having trouble updating your payment method and it causes an inconvenience on you. When you review your order in your cart, you can edit your payment method before placing your order. If you're on the website, you can click on the edit link next to the Payment Information on the last step of the checkout process. If you're on our app, simply click on the edit link on the Bill To line on the cart screen.

Please make sure to review the purchase, payment, and shipping information in your cart before confirming your order.

I hope you found this information useful.

# data[].attributes.body
Thanks for being patient as I looked into this.

I'm sorry to hear that you're having trouble viewing your orders in your order history. It may be possible that you accidentally created multiple accounts, or used a different email address to register with Wish.

To help us find your order, it may also be helpful to provide the following information:

· Order ID (it starts with a 5 and you can find this on your order confirmation email)
· Another email address you may have used on Wish
· If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
· If you used Klarna please provide the Klarna reference/statement number, which can be found on your Klarna statement

Once we have more information, we'll be able to get this resolved for you. We'll look out for your reply, but please let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting Wish.

I apologize for any confusion around the shipping fee of this item and would like to explain. We work with many stores globally that sell their products on our platform. you were charged a flat rate shipping fee for the entire order. This amount was displayed in your cart prior to checking out.

I understand that you were expecting free shipping and hope you'll have the chance to use this option again.

Let us know if you have any questions.

# data[].attributes.body
haris.kambang@alorica.com Daenerys11!

# data[].attributes.body
Thanks for bringing this issue to our attention.

I sincerely apologize that you still haven't receive your I can certainly understand how it makes you feel upset that you. I can imagine that this must be an incredibly disappointing experience. Can you provide the complete shipping address of the store that the order is being sent to?

Once we have this information, we'll be able to better assist you. Look forward to hearing back.

# data[].attributes.body
Hello Ellavette,

Thanks for getting back to us.

I understand your concern with your order arriving on time. Our goal is to ensure orders are delivered as quickly as possible. As previously mentioned, this item should arrive by February 24, 2020.

You can find the tracking details in this link below:

https://t.17track.net/en#nums=UM304152265CN

In any case that you don't receive this item by this date, please contact us here in this support ticket and we'll be happy to provide alternative solutions. Please let us know if you have any further questions or concerns—we'll be happy to help.

Kristy Ann
Wish Customer Support

# data[].attributes.body
Thanks for contacting Wish.

I apologize for the inconvenience and understand you didn't received your item. I apologize for any confusion around the shipping method of this item. In some cases, the available shipping methods vary depending on the size and/or color selected.  It looks like there are multiple size or color variations available for this item. Unfortunately, the  option you ordered is not eligible for Wish Express shipping. Please note that options eligible for Wish Express are marked with an orange truck icon.

We hope this clears things up but please let us know if you have any other questions.

# data[].attributes.body
UID:
5aee301de885d4d77dcc3dba

Type of ATO: 6

Account is blocked: No

Email was changed: No
User Email:
omar_rocha33@uhost.space
User Previous Email:
omar_rocha@bol.com.br

TXN IDs customer claims are fraud:
N/A

# data[].attributes.body
***NOTE***

Shipment beyond ETA

Delivery date has not been updated

Tracker:

2020-01-01 17:39

上海市, 已交航空公司运输

Translation:
2020-01-01 17:39
Shanghai, Airline Carrier

# data[].attributes.body
USER/KA004936174
PW: KrisJan030118

GURU: Haris.Kambang@alorica.com pw: Daenerys11!

# data[].attributes.body
https://merchant.wish.com/documentation/confirmeddeliveryshippingcarriers

# data[].attributes.body
Brazil: Sao Paulo
Switzerland: Bern

# data[].attributes.body
Thanks for keep connected with us.

I truly appreciate your continued follow-up regarding this matter and can certainly understand your concern. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I've passed your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order.

# data[].attributes.body
***NOTE***

The concern of the customer is regarding payment&checkout which is not related to Pod 2

Relabel to: Payment&Checkout

# data[].attributes.body
https://app.getguru.com/card/TXrpMzxc/Item-is-missing-essential-parts

https://app.getguru.com/card/ikEKeXRT/Tracking-states-delivered-but-I-didnt-receive-it

https://app.getguru.com/card/iye694LT/Item-is-not-the-item-purchased

https://app.getguru.com/card/ikEKMEpT/Incorrect-Quantity

https://app.getguru.com/card/cxe6r47i/Item-does-not-turn-on-or-work

https://app.getguru.com/card/ioEKKBpT/SpamNot-Relevant

https://app.getguru.com/card/c9eRAE9i/Hasnt-Received-Refund

https://app.getguru.com/card/iMEMM5jT/Didnt-receive-item-past-ETA

***NOTE***

NOTE: As per instructions, we are not required to put a KB link for today

# data[].attributes.body
***NOTE***

The order has already been cancelled

Relabel to: Refund Confirmation

Reroute to Pod 3

# data[].attributes.body
***NOTE***

Shipment beyond ETA

Delivery date has not been updated
Tracker:

2020-02-09 03:28

UNITED STATES, MIAMI, Arrived -> Your item arrived at an origin transfer airport in INTERNATIONAL, MIAMI, UNITED STATES on February 9, 2020 at 3:28 am. The item is currently in transit to the destination.

# data[].attributes.body
***NOTE***

Shipment beyond ETA

Delivery date has not been updated

Tracker: 2020-01-23 11:06

EDMONTON,AB, Item rescheduled for delivery next business day.

# data[].attributes.body
***NOTE***

Shipment beyond ETA

Tracker:

2019-12-14 12:08

AMSTERDAM INTERNATIONAL MAIL CENTRE, Final delivery

# data[].attributes.body
***NOTE***

Returned to Sender

Tracker:
2019-12-05 10:07

DOUGLAS, GA 31533, Insufficient Address -> Your item was returned to the sender on December 5, 2019 at 10:07 am in DOUGLAS, GA 31533 because of an incomplete address.

# data[].attributes.headline
Make sure that payment method used is correct

# data[].attributes.subject
Make sure that payment method used is correct

# data[].attributes.body
Thanks for writing in.

I certainly understand your concern with your payment method used. To make sure that you used a correct payment method, please check your Payment Information. If you're on the website, you can click on the the Payment Information. If you're on our app, simply click on the link on the Bill To line on the cart screen.

Please make sure to review the purchase, payment, and shipping information in your cart before confirming your order.

I hope you found this information useful.

# data[].attributes.body
Thanks for contacting us.

I certainly understand that you want to purchase the items on your Wish list. You can purchase the items on your Wishlist by following the steps below:

1. Go to your Wish profile: http://www.wish.com/profile?uid=INSERT_UID
2. Click the icon "❤"
3. Locate your Wishlist in the 'Wishlists' section
4. Click the you want to purchase
5. Click 'Buy'
6. Make sure that you provided the correct size, quantity, color, payment information and delivery address

We hope this helps, but please don't hesitate to let us know if you have any other questions.

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you want to check your Wishlist. On the Wish app, you can view your 'Wishlist' by following the steps below:

1. Go to your Wish profile: http://www.wish.com/profile?uid=INSERT_UID
2. Click the icon "❤"
3. Locate your Wishlist in the 'Wishlists' section
4. Tap the three dots next to your Wishlist

We hope this helps, but please don't hesitate to let us know if you have any other questions.

# data[].attributes.body
Thanks for writing back.

I certainly understand that you are having problem with your order. To further investigate the issue, we would be needing the order  or tracking number for the order that you mentioned. Please provide your order number for this transaction so that we can proceed to the next step of the process.

You can find this number in your email confirmation we sent you when you placed your order, or on your Order History page when you click \"Details\" next to an order.

We will be waiting for your response. Thank you for understanding.

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Thanks for contacting us.

I certainly understand that you want to place an order. You can place an order with Wish by following the steps below:

1. Go to your Wish profile: http://www.wish.com/profile?uid=INSERT_UID
2. Search and select an item that you want to purchase
3. Click 'Buy'
4. Make sure that you provided the correct size, quantity, color, payment information and delivery address

We hope this helps, but please don't hesitate to let us know if you have any other questions.

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Thanks for bringing this issue to our attention.

Apologies for any inconvenience you have experienced so far. As I looked into this, I can see that the order number you provided didn't match to order number associated with this purchased or related to any of your orders.
Could you please provide your order number for this transaction?

You can find this number in your email confirmation we sent you when you placed your order, or on your Order History page when you click \"Details\" next to an order.

Look forward to hearing back.

# data[].attributes.body
Thanks for contacting Wish.

I certainly understand that you would like an invoice of your order. You can find your order invoice in your Order History and click "Details". This page as well as the confirmation email you received can be used as an invoice for your records. Please note, stores are unable to attach an invoice to the outside of your package for customs purposes.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

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https://www.quia.com/quiz/7362589.html?AP_rand=1128973630

# data[].attributes.body
Thanks for writing back.

I apologize for the inconvenience. As I looked into this, I can see that the order number with provided didn't match to the order number associated with this purchased or related to any of your orders. To help you with this, please provide your order number for this transaction.

You can find this number in your email confirmation we sent you when you placed your order, or on your Order History page when you click \"Details\" next to an order.

We will be waiting for your response. Thank you for understanding.

# data[].attributes.headline
Customer wants to know where the items are being shipped from

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Customer wants to know where the items are being shipped from

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I certainly understand that you want to know where our orders is being ship from. We work with many stores globally that sell their products on our platform. It is possible that your order could ship from the sellers on Wish are located all over the world.

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TICKET LINK: https://merchant.wish.com/ticket/5d59295927cb9401fb78ae04
REASON: Customer didn't provide a clear information with his/her concern.
SUGGESTION: KB link for NEED MORE INFORMATION

# data[].attributes.body
Thanks for contacting Wish Support.

I understand that you would like to delete your account. As you used Wish, your account cannot be deleted, as it is for the customer's benefit in which they can review the items that they have ordered. It enables you to track and locate your orders, request information, as well as refund. The only option we can give is a deactivation of your account.

Before deactivating your account, please make sure that you don't have a Wish Cash balance or any recent orders that are still on the way to you. Deactivating your account will prevent you from accessing any of your orders, using your Wish Cash, or contacting Wish Support.

To deactivate your account, log into your Wish account on the app and go to \"Account Settings\". From there, select \"Deactivate Account\".

If you no longer have the app, you can deactivate by logging into your account at https://www.wish.com. Once logged in go to Settings > Account Settings and scroll to the bottom of the page, where you'll see a red \"Manage Account\" link. Click the link, select the “Deactivate Account” option, and follow the account verification instructions.

It may take up to 24 hours for your Wish account to be deactivated. Don't hesitate to let us know if you have any other questions.

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UNABLE TO PLACE AN ORDER ON CUSTOMER'S BEHALF

# data[].attributes.subject
UNABLE TO PLACE AN ORDER ON CUSTOMER'S BEHALF

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Thanks for contacting Wish.

I certainly understand that you would like to repurchase your item on our behalf. Please be advised that we are unable to place an order on the customers behalf as it is the customers privilege and for the reason of the confidentiality of your information.
To help you with this, you may repurchase the item to the store by clicking the item to your order history. With this, it will direct you to the store and you are welcome to repurchase this item. When you review your order in your cart, you can edit your payment method before placing your order. If you're on the website, you can click on the edit link next to the Payment Information on the last step of the checkout process. If you're on our app, simply click on the edit link on the Bill To line on the cart screen.

We appreciate your patience and understanding on this matter.

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Thanks for reaching out Wish Support.

I certainly understand that you want an invoice of the items that you purchased. Please know that as you use Wish, we don't provide an invoice to your orders. Hence, you can check your order transaction through your 'Order History' as it serves as an alternative copy of your purchased items.

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Thanks for contacting Wish.

I certainly understand that you want to remove an items from your Wishlist. On the Wish app, you can remove an items from your 'Wishlist' by following the steps below:

1. Go to your Wish profile: http://www.wish.com/profile?uid=INSERT_UID
2. Locate your Wishlist in the 'Wishlists' section
3. Tap the three dots next to your Wishlist
4. Select the item and click 'Delete Wishlist'

We hope this helps, but please don't hesitate to let us know if you have any other questions.

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Thanks for contacting Wish Support.

In regards to your request, unfortunately, we are not allowed to provide any personal information of our valued customer in line to privacy and confidentiality of their information.

We suggest for you to directly contact the customer.

We appreciate your patience and understanding on this matter.

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Thanks for reaching out Wish Support.

I certainly understand that you want to inquire regarding our shipment. We've already ship to your country, you can browse the million items we have on Wish. We work with many stores globally that sell their products on our platform and you are welcome to place your first order.

Let us know if you have other questions.

Thanks for choosing Wish.

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Wish Advertised to this Country which is not included to the list 

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Wish Advertised to this Country which is not included to the list 

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Iceland
Haiti
Ghana
Bolivia
Paraguay
Armenia
Uzbekistan
Zimbabwe
Zambia
Angola
Azerbajian
Cambodia
Nepal
Uganda

# data[].attributes.body
Thanks for contacting Wish Support.

I certainly understand that you need more information regarding our free gift. We're currently offering free gift for a limited time when your order meets a minimum amount requirement. This amount was displayed in your cart prior to checking out. If you're unable to use your free gift before it expires, we're unable to regrant, recreate, or replace the item.

We hope this helps, but please let us know if you have any questions.

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SHIP TO THE COUNTRY NOT INCLUDED TO THE LIST

# data[].attributes.subject
SHIP TO THE COUNTRY NOT INCLUDED TO THE LIST

# data[].attributes.body
Thanks for contacting Wish Support.

I appreciate that you are looking forward to place an order with Wish. As of now, we cannot provide an information regarding your inquiry. I hope you understand.

We appreciate your patience and understanding on this matter. We are looking forward that we can ship to your country soon.

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I certainly understand that you want to reorder this item. To help you with this, you may repurchase the item to the store by clicking the item to your order history. With this, it will direct you to the store and you are welcome to repurchase this item.

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I certainly understand that you would like a replacement. Unfortunately, the only option we can give is a full refund for the item. With this refund, you may repurchase this item from the other stores so that you don't experience the same problem with your order.

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***NOTE***

No specific Guru Card

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Thank you for contacting Wish.

I understand that you want to delete your search history. As you used Wish, the order history cannot be deleted for the purpose of being an alternative copy of your purchased items that you can used if their is any dispute regarding it. It is for the customer's benefit in which they can review the items that they have ordered. It enables you to track and locate your orders, request information, as well as refund.

Please let us know if you have questions or concerns. We hope to hear back from you soon.

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Thanks for letting us know about your situation.

I'm sorry to hear that your order wasn't fulfilled correctly. As I looked into this, I can see that the tracking number with the photo you provided didn't match to the tracking number associated with this purchased or related to any of your orders. Can you please peel off the first sticker so that we can see the original shipping label with a tracking number: F330441906010PSN found on the bottom. Once it match (F330441906010PSN), please upload an additional photo so that we can assist you further.

We appreciate your cooperation and understanding on this matter.

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Thanks for contacting Wish.

I certainly understand that you want to place a bulk of order for your business and we appreciate that. Unfortunately, we don't support whole sale and I hope you understand.

We appreciate your patience and understanding on this matter,  but please don't hesitate to let us know if you have any other questions.

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https://www.timeanddate.com/date/weekdayadd.html?d1=05&m1=04&y1=2019&

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Want to receive package earlier than the set time frame

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Want to receive package earlier than the set time frame

# data[].attributes.body
Thanks for getting in touch with us.

I'm sorry to hear that your item hasn't reached you yet. I understand how important for you to receive your item earlier. Since you're still within the estimated shipping time-frame, it's very likely that your item is still on the way and is set to arrive by 06/15/2019. Please know that the date you're seeing is only an estimate and you can still receive it earlier. I've checked the store and it appears that they have a high rating on early deliveries.

You can find the tracking details in this link below:

https://wish.com/transaction/track?tid=5ce9f94718d70d86d3309468&vid=5cc668b5ccf0f7606942e80b

We truly appreciate your patience and hope your item arrives soon.

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Thank you for contacting Wish.

I certainly understand that you want to use your existing points. You can spend your points by claiming discounts under the reward page. You can view your available rewards and coupons in the Rewards section of the app.

From a computer, you can also use this link to view your Rewards page:

https://www.wish.com/rewards

We hope this helps clarify things. If you need further help, please review the 'Information' section of your Rewards.

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Thank you for contacting Wish.

I apologize for any frustration this may have caused. At this point, your payment provider is the best point of contact for help regarding on this issue. Please understand that we can take no further action on this payment and we strongly urge you to contact your payment for more information.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

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Thanks for letting us know about your situation.

I can certainly understand how it makes you feel upset when you received an incorrect item instead of green hair extension and it causes an inconvenience on you. As I looked into this, I can see that the tracking number with the photo you provided didn't match to the tracking number associated with this purchase. Can you peel off the first sticker so that we can see the original shipping label. Once it match, please upload an additional photo so that we can assist you further. After we review the image(s) we can take further action on your issue.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We will be waiting for your response.

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Thank you for contacting Wish. I appreciate the uploaded photo.

I'm sorry to hear about the issue you experienced with your order. To better assist you, I need your help to send an additional photo of the actual item you received full clear image(from top-bottom) as part of our standard procedure. Once we received the required photo, we'll proceed to the next step of the process as quickly as possible and get this resolved for you. ​Please know that we don't mean any further inconvenience on your part and this is just for verification purposes only.

We will be waiting for your response. Thank you for understanding.

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Thank you for contacting Wish and for uploading a photo.

I'm sorry to hear about the issue you experienced with your order. To better assist you, I need your help to send an additional photo of this suit with its size tag label full clear image as part of our standard procedure. Once we received the required photo, we'll proceed to the next step of the process as quickly as possible and get this resolved for you. ​Please know that we don't mean any further inconvenience on your part and this is just for verification purposes only.

We will be waiting for your response. Thank you for understanding.

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Before placing an order on Wish, you can change the shipping address directly in your shopping cart.

From your shopping cart, please navigate to the top of the screen and tap 'Edit' next to the section named 'Ship To.' Once you've input a new shipping address, tap 'Save Shipping Address' to complete the changes.

Please keep in mind that the option to change shipping address is only available within the first 8 hours of placing your order. We hope this helps!

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***NOTE***

REFUND ESCALATION

Delivered to general address

Latest ETA: December 4 2020
First Contact: January 25, 2020

Approved By: TM Haris K

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Thanks for getting back to us.

I understand that you want to know if the tool you ordered is band to your country or not. To know if the item you ordered is legal to your country, I suggest you to approach your local law office and ask an advise if the item you are about to receive is band or not to your country.

We hope this helps but please let us know if you have any other questions.

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Hi Cassie,

Thanks for getting in touch with us.

I understand that you're having trouble locating the refund for this order. Here are some possible reasons why a charge is appearing on your bank or credit card statement:

1. You cancelled your order and were never charged for the amount. As a result, you won't see a refund for a charge that never occurred.
2. You cancelled your order and the charge you're seeing is the remaining amount of your total order. The amount does not include the cost of the item(s) you've cancelled
3. You chose to be refunded in Wish Cash. Wish Cash is available immediately in your account and will automatically apply to your next Wish order
4. You paid with a pre-paid credit card, where the refund time depends on the issuer and may take up to 30 days
5. You are checking the wrong account for the refund, if a refund was made to your account, it was made to your original form of payment

If you are still seeing a charge from Wish and you've confirmed that you did not receive the refund in Wish Cash, please send us a screenshot of your charge as it appears on your statement and we can further investigate. Please take care to hide any other charges and personal information.

We appreciate your understanding and cooperation in this matter.

Kristy Ann
Wish Customer Support

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Thank you for the patience.

I appreciate your understanding. As of the moment I'm still coordinating with the store regarding your inquiry.

Please extend your patience as I'm making sure that we will address your concern accordingly.

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https://s3-us-west-1.amazonaws.com/sweeper-production-ticket-image-uploads/2e3aeab269b911e9bb66021b16f11a9a.jpg

https://s3-us-west-1.amazonaws.com/sweeper-production-ticket-image-uploads/33ffac0869b911e9b6e202df17bf8db0.jpg

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SIZE TAG LABEL of the item received (more specific)

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SIZE TAG LABEL of the item received (more specific)

# data[].attributes.body
Thank you for contacting Wish and for uploading a photo.

I'm sorry to hear that this __ didn't fit. To better assist you, I need your help to send an additional photo of this _ with its size tag label full clear image as part of our standard procedure. Once we received the required photo, we'll proceed to the next step of the process as quickly as possible and get this resolved for you. ​Please know that we don't mean any further inconvenience on your part and this is just for verification purposes only.

We will be waiting for your response. Thank you for understanding.

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Thank you for contacting Wish.

I understand that you want to delete some items in the history of your orders. Please understand that we are obliged to keep an online history of your transactions and also it serves as a reference for all your previous and current purchases. It enables you to track and locate your orders, request information, as well as refund. Even if you disable your account, the order history remains stored in the file for reasons of transparency.

We hope for your kind understanding. We're looking forward to your response and providing you further assistance.
Thank you for writing in.

As you used Wish, the order history cannot be deleted for the purpose of being an alternative copy of your purchased items that you can used if their is any dispute regarding it. It is for the customer's benefit in which they can review the items that they have ordered.

Please let us know if you have questions or concerns. We hope to hear back from you soon.