# data[].attributes.body
eye contact was present

encouraged and embraced interviewee’s opinions

interviewee was clearly more comfortable to talk

rapport was present

body language was good

pace was comfortable and interviewee shared a lot more

nodding

# data[].attributes.body
Addressing the interviewee with her first name makes it less informal, thus more comfortable

Attentive ("I noticed you were laughing...")

Questions were detailed & well-prepared so she didn't have to keep looking at her notes, optimising the attention and is more respectful

Good guiding when interviewee struggled

# data[].attributes.body
- good pacing
- good introduction; making the interviewee feel comfortable
- good eye contact
- listening attentively to the interviewee; making her want to share more
- produces questions from what interviewee said (attentive)
- sincere tone
- no fidgeting
- taking small notes while interviewee is sharing
- smiles reassuringly
- takes the effort to rephrase the questions before asking
- nodding as the interviewee is sharing
- saying "mmhmn" to let interviewee know that the interviewer is listening to her
- good closure

# data[].attributes.body
Talks slowly and maintain eye contact

Make use of small talk to make the interviewee comfortable

Made use of open-ended questions

Used interviewee's experience to ask questions, shows that she's listening

Shows interest in what the interviewee does

Attentive

Summarises what the interviewee says

# data[].attributes.body
Good introduction
Open ended question asked
Good phrasing of question
Good closure

# data[].attributes.body
(VID 1)
- interviewer did not concentrate
- disrespect the interviewee
- interviewer is not a good listener

(VID 2)
- well paced speed
- good eye contact
- show interest
- give assurance to the interviewee
- made the interviewee confortable
- started and ended the interview in an appropriate manner

# data[].attributes.body
Not focus
Too aggressive
Texting
No eye contact
Questioning the interviewee
Repeating question
Not respectful
Large body movement
Seating position
Not showing enough interest

# data[].attributes.body
Video 1
Non- verbal aspect
Avoid to many arm movement
must have eye contact
listen intently
Avoid using phone
body language

verbal aspect
-avoid questioning to repulsive
rude

video 2
verbal aspect
interested in knowing about her
introduce herself
friendly and sweet voice when questioning the interviewee
appreciative of her response

non-verbal aspect
good eye contact
patient
good body posture
good hand gesture
frequent approval of the interviewees response

# data[].attributes.body
Video 1
Very disrespectful. Keeps using her phone hence not a good listener

Video 2
Persistent eye contact
nods head to show that she is listening
Ask questions based on interviewee's answers
Calm and composed. Doesn't fidget much
She was a little monotonous though

# data[].attributes.body
She sounds like she's talking down on the interviewee. Disrespectful by not being attentive

Impatient

Talks too much (questions and information are too long and can be unnecessary). If she doesn't talk so much, she would not have to missed out on the interviewee's answers.

# data[].attributes.body
the interviewer talks more than the interviewee

the interviewer is talking on behalf of the interviewee

did not make the interviewee feel comfortable

was not paying attention to the interviewee

questions asked were too long

manipulating the thoughts of the interviewee

# data[].attributes.body
Talk too fast without pauses

Interviewer is not focused on what the intervieweer is saying

Not a very productive interview

Video 2
- Good eye contact
- Interviewer nodded head to show acknowledgement
- Speed of talking is just right
- Interviewee is firmed about her point
- The interests in the interview is stronger
- Good ending to the interview

# data[].attributes.body
VIDEO 1
questioning the interviewee directly
talk too fast
sitting posture

VIDEO 2
pace of interview (speed of talking)
head nodding
listen attentively
more rapport = conversation
good eye contact
questions well phrased
good hand gestures
always thank the interviewee when she answered a qn

# data[].attributes.body
- interviewer keeps fidgeting
- always using her phone
- gets distracted/ not paying attention to the interviewer
- interviewer doesn't give enough eye contact/ attention
- too many question at once
- interviewer is leading the interviewee to answer some questions in a certain way, making it difficult for the interviewee to express herself

# data[].attributes.body
no enough eye contact
too much  leading questions (not good for getting the interviewee point of view)
Too direct
Use of a recorder?
Bad closing

Video 2
Eye contact
Follow-up questions
Encourage the interviewee to elaborate
Better closing

# data[].attributes.body
Video 1

distracted
Not paying attention to what the interviewee is saying
Not enough eye contact
Using her phone

Video 2
Good pace
Maintaining good eye contact
Nodding her head
Paying good attention to what the interviewee is saying
Good interview ending

# data[].attributes.body
Using of phone and exaggerated hand movements

No eye contact

Whole interview conducted like a survey

Did not make interviewee feel comfortable

Very half-hearted responses

Interview questions are repeated

Too blunt and did not make the interviewee feel comfortable

She did not appear interested

Questions asked were too complicated and long