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Why the group didn't mention more needed information?
How to find out in which category some examples belongs?

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- Why is cooking by yourself in self-service kitchen an exception?
- If pets are not allowed why is it part of safe keeping?
- Why can't you expect high level of service if it is self-service?

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Paulina, Martina, Romana, Sonia, Ines, Elli, Lenka

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Paulina, Martina, Romana, Sonia, Ines, Elli, Lenka

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Bike rental and the Laundry room could be in the Hospitality .
What are the general locker rooms?
Why put the Suggestions for visiting the city part in the exceptions?
More about the consultation?

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Analysis of Patryk, Martin, Tom, Charles and Abdullahs Service Flower - by Adam, Alexandra, Natalyy, Mette, Paula, David

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Analysis of Patryk, Martin, Tom, Charles and Abdullahs Service Flower - by Adam, Alexandra, Natalyy, Mette, Paula, David

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First thing what we analyzed was the part saying Consultation in the list of peripheral services. We think that consultation in connection with Urbnan House Copenhagen also includes social media as a Facebook chat and also email and call centre service.
E.g. you have written Contact by Email under information. Already in the word Contact, you indicate a conversation, which should lead you to the consultation part.
The newsletter for example is an information media, which could have been included under information.
We are a bit confused about, what you mean with Rates. Does that mean rate payment of rooms, rate payment of membership etc?
The Refundable Options are a bit difficult to place. It is both an information, exception and a way of showing hospitality,  and though it is a payment matter, it is not a way of paying.
What is self-billing?
Is the bill not only sent online? Then that would mean that online billing and email billing would be the same.
Under Exceptions you have written Tour of the House. Wouldnt that be a part of the hospitality?
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If we were to give you an advice on where to further improve your use of the service flower, we would say that you should look in to the difference between what Consultation and Information is.
Payment, Billing and Order/Taking can be a bit confusing, but if you make simple guidlines for what they each will and will not contain, it will might help you the next time, you are to analyze these parts.

As a very basic thing, we miss that you are discribing which parts are the Facillitating and the Enhancing parts on your flower. E.g. you can make a color-code, a line which devides them or something like that.
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Our group had a hard time - not defining the core - but knowing what to name the core in the right terms.

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Why didn´t the group mention car access too ? (Safe-keeping)

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Analysis    Patryk, Charles, Tom, Ondrej, Martin, Abdullah

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Analysis    Patryk, Charles, Tom, Ondrej, Martin, Abdullah

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Maybe add FAQ and Terms and Conditions to the information petal.
What are OTA's ?
Good color coding
Well Done! :D

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Study other group's analysis of the service concept and critique it.
Write a list of questions that need further clarification and add them to the Padlet wall. We'll discuss them in class.

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The Flower of Service Simona, Elin, Annija, Maite-1

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Jana, Dóra, Magdaléna, Lívia

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Use .ppt template below or make your own