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3 - product support page (another one)

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Huawei E5372 4G Mobile Wi-Fi - Support - Three

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Get started with your new Huawei E5372 Mobile Wi-Fi with the help of our step-by-step setup guides. Find out how to insert your SIM, get connected, access the memory card and check your speed.

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3 - product support page

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Huawei E5372 4G Mobile Wi-Fi support - Your Mobile Wi-Fi dashboard. - Three

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We use cookies (from us and carefully selected partners) on our site. Keep browsing if you're happy with that, or see Managing cookies how to manage cookies .

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WAD mifi - device managment console IP address not currently working (tested on several occassions on several days over 10 days

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call contact EE Small Business Customer Service: 0845
412 2222 and ask them to do a refresh on the device

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Check the EE coverage checker to see what the signal is like in the area where the MiFi is being used

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Find out what 2G, 3G and 4G mobile coverage is available in your area by entering a postcode in our EE coverage checker

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Check the EE Network checker for any known problems, you will need to know the postcode of where the
device is reported a not working

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Look up planned maintenance and known problems in your area.

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main product page

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Smartphones, Tablets, PCs, Watches and Broadband | HUAWEI Global

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Huawei is a global leader in telecoms with a great range of products including mobile phones, tablets, wearables, broadband devices and home devices.

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Register | Online registration form

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Mobile Broadband Contact Details Capture

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getting started

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Before you switch on your Osprey, you'll need to charge the device using the power supply that's included.

Inserting your SIM

Your standard SIM (full size) is the largest type of SIM and is supplied with your Osprey.

You can find out more about the three different types of SIM card.

To insert the SIM, first remove the cover of your Osprey.

Now insert the supplied full size SIM into the right hand slot of the device and replace the cover.

It's important to use the right size SIM. Here's more about how to get a replacement SIM.

You'll find the WiFi password on the Keep Me Card - but if you don't have the card, it's also on the back of the cover where the SIM goes and you can also get this information by pressing down the button on the device.

The power button and WPS button are together on the side of the Osprey - you need to make sure the press the power button down to switch it on. WPS means WiFi Protected Setup which allows you to connect easily to your WiFi.

Getting to know your device

Once you're set up and ready to go, find out how to connect devices.

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Before you switch on your Osprey, you'll need to charge the device using the power supply that's included. Your standard SIM (full size) is the largest type of SIM and is supplied with your Osprey. You can find out more about the three different types of SIM card.

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Connection problems

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Check your connection

If you're having trouble connecting, check the screen icons.

These will show which sort of connection you have: 4G, 3G plus, 3G or 2G. You'll need 4G, 3G plus or 3G to be get a WiFi connection.

WPS means WiFi Protected Setup which allows you to connect easily to your WiFi.

You can use our coverage checker to see the network that's available for the area you're in.

Data usage

If you still can't connect, make sure that you have enough data. You can easily find out how much data you have left remaining and if you need to buy more through My EE.

Find out more about your data usage by using My EE.

If you've run out of data, you can buy more - learn how by following these links for pay as you go customers or pay monthly customers.

You can also use Connection manager to view your connection and how many devices are using WiFi.

You are also able to launch a pop-up on a connected device by typing add-on.ee.co.uk if you have run out of data.

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Osprey from EE - Problems with connecting

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If you're having trouble connecting, check the screen icons. These will show which sort of connection you have: 4G, 3G plus, 3G or 2G. You'll need 4G, 3G plus or 3G to be get a WiFi connection. WPS means WiFi Protected Setup which allows you to connect easily to your WiFi.

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How to connect

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Getting connected

First charge your Osprey from EE using the power supply that's supplied with the device.

Once it's charged you can turn it on by pressing the power button down. Then follow the instructions on the Keep Me Card to get online.

You'll find the WiFi password on the Keep Me Card - but if you don't have the card, it's also on the back of the cover where the SIM goes and you can also get this information by pressing down the button on the device.

The power button and WPS button are together on the side of the Osprey - you need to make sure the press the power button down to switch it on. WPS means WiFi Protected Setup which allows you to connect easily to your WiFi.

Use the screen icons to see which network you're connected to: 4G, 3G plus, 3G or 2G.

Connecting devices

Osprey supports up to ten WiFi-enabled devices at once.

To connect a tablet, smartphone or laptop to the internet, go to the network settings on whichever one of these you want to connect and search for your 4GEE WiFi network name - this is on your Keep Me Card and you can also find it out by pressing down the button on the device.

Click connect and then enter the WiFi password. You can find this on the back of the cover where the SIM is inserted into your Osprey.

If you're having any trouble inserting your SIM, check out our Getting started section.

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First charge your Osprey from EE using the power supply that's supplied with the device. Once it's charged you can turn it on by pressing the power button down. Then follow the instructions on the Keep Me Card to get online.

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Connection manager

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You can find out lots of useful information about your Osprey from EE on the Connection Manager:

See how much data you've used

Read SMS messages

Find out the mobile phone number for your device

Check whether you're on 3G or 4G network

Update your security password

Manage your SD card

To access the full range of advanced features, you'll need to log in. To do this, connect a device to your Osprey, go to http://192.168.1.1 in the internet browser and type in the following details:

Username: admin

Password: admin

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You can find out lots of useful information about your Osprey from EE on the Connection Manager: See how much data you've used Read SMS messages Find out the mobile phone number for your device Check whether you're on 3G or 4G network Update your security password Manage your SD card To access the full range of advanced features, you'll need to log in.