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(ok, Kelli can do this too)

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Please put in a general support ticket for our TSSPEC, Kenny

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Step 3:  I ran all the updates and I still have a lot of problems

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Step 3:  I ran all the updates and I still have a lot of problems

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This could be the computer image, your profile, or a county wide issue.

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Type "check for updates" in the search bar in the bottom left corner. Run any updates displayed.

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You need to get on the county network regularly to receive all the updates.  That is the first thing you need to do before putting in a ticket.
- Forest Park is the closest hot spot to Ashland.
- Once in the parking lot, turn on the computer and log in.  It will tell you it need to download updates.
- The length of time can be short or long depending on the last time you ran updates.

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I am 100% virtual and my computer is getting really slow.

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I am 100% virtual and my computer is getting really slow.

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When was the last time you went to a school hotspot to update your compute?

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I (or my student) accidently locked my (their) account

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I (or my student) accidently locked my (their) account

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Typically this happens when you try the wrong password too many times.
1) Your account will unlock after 30 minutes.
2) If you forgot your password, you can have your password reset

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Can you help me understand how my room is set-up?

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Can you help me understand how my room is set-up?

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Maybe you are just back in the building or things are not working quite the way you want.

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Things to try first:
1) The network is connected through your phone to your computer.  Check to make sure those connects are tight.
2) Check near your back wall for silver plate. It should have a cable that runs from a blue port into a orange port.

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Try this first:
1) Do a hard shut down.  Hold the power key for about 10 seconds to make sure it completely shuts down.
2) wait for about 3-4 minutes
3) Turn it back on and see if that solves the problem.
** if it happens consistently, please put in a General Support Ticket

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In this hybrid environment, we have a million cords running in all directions and it is easy for one or more to become loose.  It is always a good idea to check to make sure all the cords are secure by pushing them into the devices they are connected to.  It is also easy to accidently turn off a power strip so check those too.
** Remember, if something causes you to completely stop teaching with no alternative, please walkie for me or admin if I am out of the building. We can reach Kenny quickly if we are unable to fix it.

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See things to check  under My monitor is blank/black.

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Things to try first:
1) Is it turned on? Check to make sure it is plugged into an outlet.
2) Is the monitor connected to the CPU (the computer)?
3) Make sure the power strip is turned on.
4) If laptop, did you accidently turn down the brightness ? (look for a F# key with a sun or lightbulb)