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1. Name of Pharmacy :

2. Relevant PSI standards : (from the slide)

Can you find?

3. Any Review of them on he Pharmacy Assessment Systems?

4. Relevant Customer Service Standards?

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Q1. Name of Pharmacy?

A1. Hickey’s Pharmacy

Q2. Relevant PSI standards (from the slide)?

A2. Safe service, Patient care, Trained staff

Q3. Any review of them on the Pharmacy Assessment Systems?

A3. Yes, checked regular

Q4. Relevant Customer Service Standards?

A4. Good talk, Respect, Clear advice

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Q1. Name of Pharmacy

Answer: Mccabes Pharmacy

Q2. Relevant PSI Standards

Answer: Registration, Record keeping, digital prescriptions, (services are accessible in-store and online) trained employees, professional development.

Q3. Any reviews of them on the Pharmacy Assessment?

Answer: Yes. Mccabes is known as Ireland's leading community pharmacy brand.

Q4. Relevant Customer service standards?

Answer: Mccabes pharmacy is known for its world class customer service, offering services like next-day delivery, free shipping on orders over 58 euros and click-and-collect options.

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Group Members: Arpana, Mohammad, Asma, Latifah 

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Group Members: Arpana, Mohammad, Asma, Latifah 

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Q1. Name of Pharmacy

A1. Lloyds Pharmacy

Q2. Relevant PSI standards

A2. Registration with PSI

1. Roles and responsibilities of (Pharmacy owner, superintendent pharmacist, supervising pharmacist, pharmacy staff.)

2. Premises for well- maintained pharmacy, dispensary, consultation room, storage and equipment

3. Online supply of non-prescription medicines, safe supply of medicines to the nursing home

4. Mandatory training to staff for vaccination and emergency medicines

5. Patient care and safety

6. Continuing professional development

7. Pharmaceutical assessment system.

Q3. Any review on them on Pharmacy Assistant System?

A3. Pharmacy assessment system is an annual self-assessment tool that helps pharmacies review their practice, quality of services, identify areas of improvement, promote communication among the pharmacy staff, boost patient care, safety and efficacy.

Q4. Relevant customer service standards?

A4. Aims to provide a timely, professional and high-quality service.

1. Effective communication

2. Confidentiality, empathy and courtesy

3. Complaints and concerns management

4. Good services, discounts and well- trained staff

5. Coordinate assistance and guidance to people with disabilities in accessing the services.

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Group: Sumaiya, Inez, Rebecca & Zephania

Q1. Name of Pharmacy?

Boots Pharmacy

Q2. Relevant PSI standards

Governance & Accountability: Clear responsibility for the quality and safety services.

Safe & effective Services: Ensuring accurate dispensing, supply of medicines, and patient counselling.

Workforce Competence: Pharmacists and staff must be trained and competent.

Q3. Any reviews of them on the Pharmacy Assessment?

Reviews on PAS typically cover:

- Prescription accuracy and record-keeping.

- Safe storage of medicines (e.g. controlled drugs, fridge meds.)

Q4. Relevant Customer service Standards?

- Respectful and professional communication with patients.

- Confidentiality and privacy of patient information

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1.        Some key policies in a Pharmacy may include customer service policies and return policies. Select ONE policy and using a practical example (find an example online) briefly discuss why this policy is important.

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Meagher pharmacy group returns and refund.

In person refund can be made if product is returned as sold and sealed with proof of purchase

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boots.ie

Returns & exchanges

You can return any unwanted items free of charge within 35 days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange products.

Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.

Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.

Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.

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View information about ordering and returning products from Boots and Boots.com

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You can return any unwanted items free of charge within 35 days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange products.

Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.

Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.

Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.

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Task 2:

2 roles in the Pharmacies:

Pharmacists and Pharmacy Technician

Role of a Pharmacist:

Pharmacists are in charge of dispensing out all of the medication to the patients.

They normally give healthcare advice and information about prescriptions if needed.

They tell patients about the side effects that can happen when taking different medications and tell the certain dosage to the patients.

Pharmacist Job Description, Duties, and Responsibilities – Job Description And Resume Examples

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What is your refund policy?

We have a hassle-free refund policy. If you receive a damaged or incorrect product, please contact us within 14 days of receipt on info@lloydspharmacy.ie to arrange for an exchange or refund. Visit our refund policy page for more information.

FAQs | LloydsPharmacy Ireland

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Welcome to LloydsPharmacy Ireland! We understand that you may have questions about our services, products, and policies. Here, you’ll find answers to some of the most common inquiries our customers have.

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3. McCabes Pharmacy If you are not satisfied with your purchase and you wish to return an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the contract for this purchase by using our contact form.

Any returned goods must be in a re-saleable condition, unused / unworn, sealed, in its original packaging and have original labels attached. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on certain medical, personal care items and baby formula products, or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).

How do I return or exchange unwanted items ?

Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. The following information is required when you contact us: (i) Your order reference number (ii) Your telephone and contact details. You can reach us by by using our contact form.

The cost of returning unwanted items is at your expense, and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a “Proof of Posting”, as until the parcel is received by us at the above address, it will remain your responsibility.

Practical Example:

imagine a customer comes into McCabes pharmacy with questions about potential side effects of a new prescription. under the customer service policy, the pharmacist listens attentively, checks the medication information, and explains possible side effects clearly. if necessary, the pharmacist contacts the prescribing doctor to clarify any uncertainties before the customer begins the medication.

McCabes Store Return & Refund Policy – McCabes Pharmacy

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If you are not satisfied with your purchase and you wish to return an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the contract for this purchase by using our contact form.

Any returned goods must be in a re-saleable condition, unused / unworn, sealed, in its original packaging and have original labels attached. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on certain medical, personal care items and baby formula products, or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).
How do I return or exchange unwanted items ?
Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. The following information is required when you contact us: (i) Your order reference number (ii) Your telephone and contact details. You can reach us by by using our contact form .

The cost of returning unwanted items is at your expense, and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a "Proof of Posting", as until the parcel is received by us at the above address, it will remain your responsibility.

No, unfortunately, items purchased online (including Click & Collect and home delivery orders) cannot be returned in-store.

All returns must be posted back to our warehouse, and the return must be arranged through our Customer Care team.

User our contact form to contact us.

If you received an online product as a gift and you'd like to return or exchange it, please let us know in advance by using our
contact form. We will do our best to help solve the issue quickly and efficiently. My item was a gift, so I don't have the order number - what should I do ?

If you think that a product you have purchased on www.mccabespharmacy.com is faulty, please contact us straight away before returning the item. You can contact us by using our contact form.

Once you cancel your order within 14 days following the date of receipt delivery and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging. Please allow up to 10 working days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).

The value of returns, exchanges or refunds is the value of the item at the time of purchase. Other information
For more information, please use our contact form.

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We are happy to accept returns and exchanges within 28 days of purchase accompanied by your proof of purchase/receipt. See more details.

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Nadya Safi. Name of pharmacy. Boots  pharmacy 

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Nadya Safi. Name of pharmacy. Boots  pharmacy 

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relatable PSI standards

patient safety. ensuring safe dispending

professionalism. high ethical standards

any review of them on the pharmacy

assessment systems ?

yes they are regularly audited by the PSI and consistently meet safety requirement

relevant customer service standards

privacy. explaining dosage and side effect clearly to customer

respect. Polite and clear communication