# data[].attributes.headline
For the initial password retrieval,  Service Desk needs to register the device in Intune before the first ZTU login

# data[].attributes.subject
For the initial password retrieval,  Service Desk needs to register the device in Intune before the first ZTU login

# data[].attributes.headline
For new employees with a ZTU device, the service desk should go to laam.roche.com to get the initial password.

# data[].attributes.subject
For new employees with a ZTU device, the service desk should go to laam.roche.com to get the initial password.

# data[].attributes.headline
As a Service Desk Support member, when helping a new employee set up their device for the first time, it is important to check if the computer is a ZTUx device.

# data[].attributes.subject
As a Service Desk Support member, when helping a new employee set up their device for the first time, it is important to check if the computer is a ZTUx device.

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When a new hire's primary user ID is created in the past 30 days and the device is connected to the RCN (Airway or wired), the PingId screen won’t show, giving them the option to set up PingId at a later time.

# data[].attributes.subject
When a new hire's primary user ID is created in the past 30 days and the device is connected to the RCN (Airway or wired), the PingId screen won’t show, giving them the option to set up PingId at a later time.

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Due to security restrictions. Only primary accounts can get admin rights

# data[].attributes.subject
Due to security restrictions. Only primary accounts can get admin rights

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Once the ZTU Permanent Admin rights request is completed, the user must request Azure AD Replication for the rights to start working.

# data[].attributes.subject
Once the ZTU Permanent Admin rights request is completed, the user must request Azure AD Replication for the rights to start working.

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To retrieve the ZTU BitLocker recovery password, the Service Desk must access LAPS via the support portal: support.secure.roche.com

# data[].attributes.subject
To retrieve the ZTU BitLocker recovery password, the Service Desk must access LAPS via the support portal: support.secure.roche.com

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ZTUx devices can only be identified in Snow by entering the device name in the configuration item and checking if the DSMT isMDM flag has a checkmark.

# data[].attributes.subject
ZTUx devices can only be identified in Snow by entering the device name in the configuration item and checking if the DSMT isMDM flag has a checkmark.

# data[].attributes.headline
For Remote set up of a new hire´s ZTUx device, PingID registration is required

# data[].attributes.subject
For Remote set up of a new hire´s ZTUx device, PingID registration is required