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Slide Deck- Please feel free to download

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Slide Deck- Please feel free to download

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https://thecenterforimplementation.com/toolbox/5-components-of-sustainability

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When implementing a new initiative, program, or innovation, it's essential to consider sustainability early and often. Unfortunately, talking about sustainability can evoke many emotions - many people don't feel ready to talk about sustainability early on which can cause tension, or are not on the same page about what sustainability means in the context of their work which can lead to confusion. This is because there are many components to consider when talking about sustainability. Let's unpack the 5 components of sustainability - this is a great place to start the conversation.

Core components of sustainability

The five components that make up sustainability include: 1) sustaining the WHATs; 2) sustaining the HOWs or change strategies; 3) sustaining outcomes; 4) adaptations to the WHATs, HOWs, or measurement of the outcomes; and 5) contextual factors that impact our ability to sustain changes.

Components of sustainability - The WHAT: Continuing to do the Thing

The first component of sustainability is the WHAT, what you want people to do differently. We love to use the 7 Ps to define the WHATs (i.e., is it a program, practice, procedure, policy, product, pill, or principle). It's crucial to assess whether people are continuing to do the WHAT over time. You should also consider whether people have made adaptations to that WHAT over time and whether those adaptations are still aligned with the original purpose and outcomes they were intended to reach.

Components of sustainability - the HOWs: change strategies

The second component of sustainability is the HOWs or change strategies that support people to do the WHAT. It's essential to evaluate whether people are continuing to use those change strategies over time and whether they have made adaptations to them. For example, you might use education, reminders, and champions to support the changes you want to see. Are you still using those strategies, and have you made any adaptations to them?

Components of sustainability - Sustaining outcomes

The third component of sustainability is sustaining outcomes. It's critical to measure the outcomes you want to see over time. By doing so, you can ensure that you are still achieving the intended results and that what you are implementing still meets people's needs. As people transition from implementation to sustainability, it's common that funding to measure outcomes decreases or disappears, which means you might need to make adaptations to how outcomes are measured.

Contextual factors that affect sustainability

Sustainability does not exist in a vacuum. There are many contextual factors that impact our ability to sustain changes over time. The most obvious factor is funding, but there are also other factors to consider, such as leadership support, staffing changes, and competing priorities.

We often use the Program Sustainability Assessment tool and associated factors to unpack the contextual factors that affect sustainability. This visual illustrates an adapted version of those factors, adding in factors like "critical events" and "system readiness". Looking for another sustainability planning tool? This article highlights our 3 most commonly used tools, including the NHS Sustainability Model, the Long-Term Success Tool, and the Program Sustainability Assessent Tool.

Sustainability is a critical consideration when implementing any new program or innovation. To sustain changes over time, it's essential to consider the five components of sustainability, including the WHAT, the HOWs or change strategies, sustaining outcomes, adaptations to each of those, and contextual factors that impact our ability to sustain changes. By considering sustainability early and often, you can ensure that the changes you make are long-lasting and continue to deliver benefits over time.

This article was featured in our monthly Implementation in Action bulletin! Want to receive our next issue? Subscribe here.

When implementing a new initiative, program, or innovation, it's essential to consider sustainability early and often. Unfortunately, talking about sustainability can evoke many emotions - many people don't feel ready to talk about sustainability early on which can cause tension, or are not on the same page about what sustainability means in the context of their work which can lead to confusion. This is because there are many components to consider when talking about sustainability. Let's unpack the 5 components of sustainability - this is a great place to start the conversation.

Core components of sustainability

The five components that make up sustainability include: 1) sustaining the WHATs; 2) sustaining the HOWs or change strategies; 3) sustaining outcomes; 4) adaptations to the WHATs, HOWs, or measurement of the outcomes; and 5) contextual factors that impact our ability to sustain changes.

Components of sustainability - The WHAT: Continuing to do the Thing

The first component of sustainability is the WHAT, what you want people to do differently. We love to use the 7 Ps to define the WHATs (i.e., is it a program, practice, procedure, policy, product, pill, or principle). It's crucial to assess whether people are continuing to do the WHAT over time. You should also consider whether people have made adaptations to that WHAT over time and whether those adaptations are still aligned with the original purpose and outcomes they were intended to reach.

Components of sustainability - the HOWs: change strategies

The second component of sustainability is the HOWs or change strategies that support people to do the WHAT. It's essential to evaluate whether people are continuing to use those change strategies over time and whether they have made adaptations to them. For example, you might use education, reminders, and champions to support the changes you want to see. Are you still using those strategies, and have you made any adaptations to them?

Components of sustainability - Sustaining outcomes

The third component of sustainability is sustaining outcomes. It's critical to measure the outcomes you want to see over time. By doing so, you can ensure that you are still achieving the intended results and that what you are implementing still meets people's needs. As people transition from implementation to sustainability, it's common that funding to measure outcomes decreases or disappears, which means you might need to make adaptations to how outcomes are measured.

Contextual factors that affect sustainability

Sustainability does not exist in a vacuum. There are many contextual factors that impact our ability to sustain changes over time. The most obvious factor is funding, but there are also other factors to consider, such as leadership support, staffing changes, and competing priorities.

We often use the Program Sustainability Assessment tool and associated factors to unpack the contextual factors that affect sustainability. This visual illustrates an adapted version of those factors, adding in factors like "critical events" and "system readiness". Looking for another sustainability planning tool? This article highlights our 3 most commonly used tools, including the NHS Sustainability Model, the Long-Term Success Tool, and the Program Sustainability Assessent Tool.

Sustainability is a critical consideration when implementing any new program or innovation. To sustain changes over time, it's essential to consider the five components of sustainability, including the WHAT, the HOWs or change strategies, sustaining outcomes, adaptations to each of those, and contextual factors that impact our ability to sustain changes. By considering sustainability early and often, you can ensure that the changes you make are long-lasting and continue to deliver benefits over time.

This article was featured in our monthly Implementation in Action bulletin! Want to receive our next issue? Subscribe here.

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Sustainability: What Is It? Why Is It Important? How Are Readiness, Context, and Sustainability Related? - The Center for Implementation

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By Dr. Julia E. Moore , Executive Director 5-min read

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Blue Ocean Strategy & Blue Ocean Shift | Bestselling Business Strategy & Leadership Books

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Blue Ocean Strategy is a global business bestseller that forever changed the field of strategy. Blue Ocean Shift is the essential follow up and your roadmap to move you and your organization from red oceans of competition to blue oceans of new growth.

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Ford Motor Company; CEO Jim Farley; Partial Transcript of a Podcast; Armchair Expert August 2023

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Ford Motor Company; CEO Jim Farley; Partial Transcript of a Podcast; Armchair Expert August 2023

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A practitioner's handbook

Applying Service Design Thinking
in the real world

Service Design (Thinking), applied

A comprehensive resource set, clearly presented in one book

Whether you work in a corporation, a government, an SME or a start-up, this book contains everything you need to improve - or revolutionize - the products and services you offer.

Learn how to facilitate workshops and run projects, embed service design thinking in your organization, and change the way your teams work as they adopt a more hands-on and human-centered approach - building success for your organization.

Numbers, at a glance

A truly co-created book

96 Co-authors + 205 Contributors

A diverse topic, explored by diverse people.

This book is based on the work of more than 300 people from the global service design community.
A total of 96 co-authors contributed cases studies, expert comments and tips; while more than 200 volunteers helped edit the manuscript from an early stage.

We believe that this ever-evolving field cannot be defined by a small team of authors, so we are very happy about this broad support from the community.

We'Re so proud of these reactions ...

- Philip Kotler
S.C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University

"As a marketer, I found this book invaluable in its exposition of journey maps, stakeholder maps, service blueprints and service prototypes. Just making a product or service isn't enough: figure out what jobs your offering performs for the user and all the touchpoints along the journey that will help determine success or failure."

- Birgit Mager
President Service Design Network / Professor for Service Design, Köln International School of Design, Germany

"Excellent! A very clear and engaging introduction to Service Design, combining in fine balance the Why, the What and the How, and always integrating the practitioners perspective. This book fills a gap - it is a must read for those who want to design services that create value!"

- B. Joseph Pine II
co-author, The Experience Economy

"A wonderful book! Since all experiences are built atop services, in This Is Service Design Doing you will learn ways to make experiences more engaging, more memorable, and more personal. So read, do, and repeat!"

Free content

A free online library of 54 method descriptions

The book is mostly about organizing and orchestrating your activities in effective service design projects and workshops. You'll also find short text descriptions of many essential service design methods.

If you're actually compiling your workshop tool set, you can make use of our full-length method descriptions, organized in an extensive library of 54 methods. Read the texts online, or download your own pdf.
Access free library

With best wishes from your editors

- Marc Stickdorn
Co-Founder and CEO, More than Metrics

- ADAM LAWRENCE
Cofounder,
WorkPlayExperience

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Cofounder,
WorkPlayExperience

- JAKOB SCHNEIDER
Co-founder and CCO, More than Metrics /
Partner and Creative Director, KD1 design agency

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This is Service Design Doing - Book / School / Methods

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Learn how to embed service design thinking in your organization, and change the way your teams work. Benefit from the collected knowledge in the book or book an executive school. Make use of 54 free method descriptions, directly available for download.

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Value Chain Example_Science State Standards

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Value Chain Example_Science State Standards

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People who work visually have better ideas, make better decisions, and are more committed to producing results. (Wiley, 2010) unveils the alchemy of designing and conducting memorable meetings that get results. Turn your business meetings into creative and productive events. Energize your team meetings, sales presentations, strategy sessions, and brainstorming.

Visual Meetings introduces meeting leaders, presenters, and consultants to a bounty of visual communication methods: graphic recording, visual planning, story-boarding, graphic templates, idea-mapping and much more. It catalyzes collaboration and breakthrough thinking in groups large and small.

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Visual Meetings Book by David Sibbet | The Grove Consultants

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People who work visually have better ideas, make better decisions, and are more committed to producing results. (Wiley, 2010) unveils the alchemy of designing and conducting memorable meetings that get results. Turn your business meetings into creative and productive events. Energize your team meetings, sales presentations, strategy sessions, and brainstorming.