# data[].attributes.body
Do you have new idea(s) that you would like to try out?

# data[].attributes.body
Listen more

# data[].attributes.body
Show that we listen and understand first before continuing or suggesting

# data[].attributes.body
I hear you..

# data[].attributes.body
Emphatize more

# data[].attributes.body
I understand.

# data[].attributes.body
Thank you for your feedback

# data[].attributes.body
We listen and we dont judge

# data[].attributes.body
Listening Emphatically

# data[].attributes.body
Be a good listener

# data[].attributes.body
let them talk before going to my turn.

# data[].attributes.body
Be a good listener. Be more empathetic and listen out to their concerns.

# data[].attributes.body
Be more emphatic

# data[].attributes.body
Empathise

# data[].attributes.body
listen to their rant, empathise with them.

Show that we care for the child and want to work together with them.

# data[].attributes.body
I will feedback to my HOD.

# data[].attributes.body
Be a good listener.

# data[].attributes.body
I ask the parent to slow down as their feedback is very important and i want to write it down. Thrn i get them to slow their pace and remove the emotion as they speak. Then it becomes a more productove session

# data[].attributes.body
Listen, Emphatise, Respond calmly

# data[].attributes.body
Listen

# data[].attributes.body
Acknowledge the parent’s feedback and explain the rationale of the programme during conversation as part of parent engagement.

# data[].attributes.body
How would you also apply the TRUST Guiding Principles to the scenario?

# data[].attributes.body
I totally understand where you are coming from. We do have our reasons for having it so we also seek your support.

# data[].attributes.body
I love you thats why I'm listening to you ranting.....

# data[].attributes.body
Listen and receive feedback from parents with respect

# data[].attributes.body
Acknowledge and/or validate their concerns, repeat the queries to ensure clarity, keep your cool.

# data[].attributes.body
I understand your difficulties.

Listen to the parents. If need to, apologize and admit that things could have been done differently.

Thank them for their feedback for improvement. This works really well esp with angry parents

# data[].attributes.body
Validate their emotions without agreeing or disagreeing immediately.

# data[].attributes.body
Be more patient

# data[].attributes.body
Communicate clear expectations to parents

# data[].attributes.body
Document conversations and correspondences wherever possible

# data[].attributes.body
Feedback to my YH and AYH

# data[].attributes.body
Be empathetic to their situation esp when parents only listen to one side of the story

# data[].attributes.body
communicate reasonable expectations

# data[].attributes.body
Assure parents we’re working TOGETHER for the betterment of the child

# data[].attributes.body
To engage parents in a positive way at the beginning, building trust and basic level of understanding. When an incident arises, parents tend yp be more receptive, at least to hear us out first.

# data[].attributes.body
Take time to stay calm, gather facts, and respond carefully. A well considered response is more effective than a quick reaction.

# data[].attributes.body
Understand the situation before calling the parents

# data[].attributes.body
Listen to parents' concerns and work with child accordingly. Sometimes the child passes his/her responsibility to parents. Parents feel overwhelmed. Ultimately we need to address concerns with child too.

# data[].attributes.body
Assure parents that we are here to support the child and our discussion should be focused on how to support the child

# data[].attributes.body
Parents play a vital role in the education of their children. It is important that we need to focus on the holistic development of our children.

# data[].attributes.body
Communication is key. Important to assure parents that we are partners who want to support their child's holistic development.

# data[].attributes.body
Listen & show more empathy.

# data[].attributes.body
Would like to establish rapport and communicate more with parents before any thing happened

# data[].attributes.body
Listen & give feedback promptly

# data[].attributes.body
Validate their emotions and feelings. Be humble and acknowledge their concerns.

# data[].attributes.body
Try to provide possible solutions to the parent and help them to understand the roots of the problem.

# data[].attributes.body
Check with the parents if you understand their concerns and what they need

# data[].attributes.body
Your child is awesome. Let's talk about we can better support him/her.

# data[].attributes.body
let parent talk and vent first

# data[].attributes.body
To not be afraid to clarify and come to a conclusion with regard to matters concerning Thier child

# data[].attributes.body
I think both teachers handled the situation well in establishing good rapport with the parent.

# data[].attributes.body
Let the parents talk first. Thank them talk.

# data[].attributes.body
Sometimes anger comes from the lack of solutions from another issue that the parent cannot resolve. The issue is unrelated to you or the child. Be a listening ear and refocus the energy instead to helping the child succeed.

# data[].attributes.body
Close the loop

# data[].attributes.body
Present active listening and assuring responses

# data[].attributes.body
Listen actively & acknowledge concerns

# data[].attributes.body
Listen listen listen

# data[].attributes.body
listen, paraphrase, summarise, clarify with questions, neutral/objective, close the loop

# data[].attributes.body
Being a good listener to understand their concerns

# data[].attributes.body
I would first be present, pro active ti listen and acknowledge the information shared by the parent.

I would then share some suggestions that I could work on to allow the parent to know that action is being taken.

And maintain communication with the parent in a timely manner

# data[].attributes.body
Establish a clear objective as to what needs to be done

# data[].attributes.body
I would control my own thoughts and feelings and remain neutral. I would ask her questions based on what she shared and paraphrase her thoughts to ensure I got it correctly. After which, I would summarise what she said and close the loop when needed.

KL

# data[].attributes.body
I would use the framework to help guide me in my engagement with parents. It provides me with a structure that I could depend on.

# data[].attributes.body
I will listen attentively, maintain a neutral stance, and respond with a calm and respectful tone to ensure a constructive and courteous conclusion when engaging with the parent.

# data[].attributes.body
Listen more attentively and be patient with the parent as they have opinions that matter to them. We can try to be a listening ear and seek help from our colleagues on what actions we can take to help address their concerns.

# data[].attributes.body
Being neutral when parents have complaints about another student so that we are seen to be fair and impartial

# data[].attributes.body
Listen actively, paraphrase the points if needed, ask. Qs & close the loop

# data[].attributes.body
Be aware of the challenges they may be facing before we pose any suggestions.

# data[].attributes.body
Listen to parents talk first, then acknowledge their concerns and respond in a neutral manner. Sometimes, we don’t need to “solve” the issues; we just need to listen

# data[].attributes.body
Don make judgements, listen to parents and acknowledge their concerns.

# data[].attributes.body
By staying neutral and focusing on common goals, I can try to work well with parents and build trust.

# data[].attributes.body
Close the Loop

This is important to ensure parents have understanding of the progress or updates about the incident, to prevent miscommunication or assumption that the school is doing nothing about their complaints.

# data[].attributes.body
Acknowledge concerns and explain rationale to help them understand School's / teacher's approach. Empathize and give them confidence that their concerns would be looked into.

# data[].attributes.body
Listen actively to the parent to try to understand and ask questions to clarify your doubts.

KR

# data[].attributes.body
Good communication is vital for parent teacher relationship and engagement.

# data[].attributes.body
build trust with parents, fostering stronger partnerships and more meaningful engagement.

# data[].attributes.body
Listen, acknowledge and put suggestions across that would help all partners in a child's school journey.