# data[].attributes.headline
HOUSEKEEPING DEPARTMENT (16 MARCH - 18 APRIL) 

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HOUSEKEEPING DEPARTMENT (16 MARCH - 18 APRIL) 

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DAY 1 - (16 MARCH 2025) - FIRST DAY AT HOUSEKEEPING

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DAY 1 - (16 MARCH 2025) - FIRST DAY AT HOUSEKEEPING

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9.00am - Report on duty at Human Resources office

Fill up the document

Briefing by Ms. Aifa (Hr Manager)

12.00pm

Housekeeping trainee are given a uniform (green), name tag, locker key and employee handbook

I assigned to 4 department which is housekeeping, food and beverage, sales and marketing and front office

12.30pm

Start duty as housekeeping trainee

12.35pm - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
9.00am - Briefing and task assignment

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
9.00am - Briefing and task assignment

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
9.00am - Briefing and task assignment

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
Occupancy : 71.54%

Total occ : 88

Arrivals : 70

Departures : 66

Room rate : MYR 200

9.00am - Briefing and task assignment

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
FIRST DAY TRAINING RUNNER (MORNING)

8.00am - Runner activities

Introduce runner items by Ms. Sarah

Introduce the housekeeping items

Learn bed making

Learn to make extra bed

Collect dirty from the housekeeping trolly and remove a dirty bedsheet, pillow case and blanket

Learn to use washing machine in office and wash dirty clothes

Writes a list of clothes to send to the laundry

Learns to make blanket

4.00pm - End of the day

# data[].attributes.body
Occupancy : 71.54%

Total occ : 93

Arrivals : 74

Departures : 50

Room rate : MYR 197

RUNNER (MORNING)

8.00am - Runner activities

Pickup trolly runner in the lobby

Check the room number that already checkout

Remove dirty bedsheet, pillow case and blanket in room check out

Collect dirty from the housekeeping trolly

Wash dirty clothes and drying

Accepts guest request

Collect dirty for laundry

Pickup laundry

4.00pm - End of the day

# data[].attributes.body
RUNNER (MORNING)

8.00am - Runner activities

Pickup trolly runner in the lobby

Check the room number that already checkout

Remove dirty bedsheet, pillow case and blanket in room checkout

Collect dirty from the housekeeping trolly

Wash dirty clothes and drying

Accepts guest request

Collect dirty for laundry

Pickup laundry

4.00pm - End of the day

# data[].attributes.body
TRAINING RUNNER (NIGHT)

4.00pm - Runner activities

Wash dirty clothes and drying

Learn how to use safebox

Learn how to setup sofabed

Learn how to use water dispancer

Learn how to open and close babycot

7.15pm - Break

8.00pm - Briefing with senior runner

9.00pm - Accepts guest request

12.00am - End of the day

# data[].attributes.body
TRAINING RUNNER (NIGHT)

3.00pm - Photo Shoot Raya

4.00pm - Runner activities

Wash dirty clothes and drying

Received request

Record request

12.00am - End of the day

Received request - Daily traces and daily reports

Delivery and removal of extra bed

Delivery and removal of baby cot

Delivery and removal of pillows, menu pillows

Any other duties as required

Record request

Prioritise request

Action request

# data[].attributes.body
TRAINING RUNNER (NIGHT)

4.00pm - Runner activities

Wash dirty clothes and drying

Received request

Deliver extra bed

Deliver sejadah

Assist water dispenser

Deliver coffee machine

Deliver mineral water

Record request

12.00am - End of the day

Enter room

Knock on the door in a firmly audible manner and following the knock announce who you are ( i.e. Housekeeping). This must be repeat at least 3 times before entering the room.

Open the door slightly and announce yourself again. Ask for permission before opening fully the door and to enter the room.

If the guest is in the room, you can enter if you are given permission to do so. Call the guest by their preferred name. Prior to going to any occupied room, you should be aware of the guests name.

When leaving the room, ensure all room door are shut completely and advise guest you are now leaving and wish them a good day/evening using the guest preferred name again.

# data[].attributes.body
TRAINING RUNNER (NIGHT)

4.00pm - Runner activities

Wash dirty clothes and drying

Received request

Setup sofabed and babycot

Deliver towel and pillow

Record request

12.00am - End of the day

# data[].attributes.body
TRAINING RUNNER (NIGHT)

4.00pm - Runner activities

Wash dirty clothes and drying

Received request

Setup sofa bed

Deliver sejadah

Deliver coffee machine

Deliver towel

Assist water dispenser

Record request

12.00am - End of the day

# data[].attributes.body
TRAINING RUNNER (NIGHT)

4.00pm - Runner activities

Wash dirty clothes and drying

Received request

Deliver new iron

Deliver floormat

Deliver slippers

Deliver new mug

Deliver towel and toothbrush

Deliver sejadah

Deliver face towel

Deliver tissue, toilet paper, cotton bud and refill water dispenser

Record request

12.00am - End of the day

# data[].attributes.body
TRAINING RUNNER (NIGHT)

4.00pm - Runner activities

Wash dirty clothes and drying

Received request

Deliver towel

Deliver sejadah

Assist water dispenser

Makeup room (bed making)

Change bed sheet, pillow case and duvet

Refill water dispenser

Record request

12.00am - End of the day

# data[].attributes.headline
DAY 18 - (2 APRIL 2025) HARI RAYA (REPLACEMENT)

# data[].attributes.subject
DAY 18 - (2 APRIL 2025) HARI RAYA (REPLACEMENT)

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DAY 19 - (3 APIL 2025) HARI RAYA (REPLACEMENT)

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DAY 19 - (3 APIL 2025) HARI RAYA (REPLACEMENT)

# data[].attributes.body
RUNNER (MORNING)

8.00am - Runner activities

Pickup trolly runner in the lobby

Check the room number that already checkout

Remove dirty bedsheet, pillow case and blanket in the room checkout

Collect dirty from the housekeeping trolly

Wash dirty clothes and drying

Accept guest request

Collect dirty for laundry

Pickup laundry

4.00pm - End of the day

# data[].attributes.body
9.00am - Briefing and task assignment

9.30am - Polishing activities

3.00pm - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
9.00am - Briefing and task assignment

10.00am - 12.00pm

ISKB Orientation (TRAINEE)

1.00pm - Lunch

1.30pm - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
9.00am - Briefing and task assignment

9.15am - Setup housekeeping chart

9.30am - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
9.00am - Briefing and task assignment

9.15am - Setup housekeeping cart

9.30am - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
RUNNER MORNING

8.00am - Runner activities

Pickup trolly runner in the lobby

Check the room number that already checkout

Remove dirty bedsheet, pillow case and blanket in the room check out

Collect dirty from the housekeeping trolly

Wash dirty clothes and drying

Accept guest request

Collect dirty for laundry

Pickup laundry

4.00pm - End of the day

# data[].attributes.headline
DAY 28 - (12 APRIL 2025) NUZUL QURAN (REPLACEMENT)

# data[].attributes.subject
DAY 28 - (12 APRIL 2025) NUZUL QURAN (REPLACEMENT)

# data[].attributes.body
9.00am - Briefing and task assignment

9.15am - Setup housekeeping cart

9.30am - Housekeeping activities

Collect trash in the room - change the garbage plastic bag

Bed making - change all linen (bedsheet, pillow case and duvet)

Cleaning the toilet

Wiping dust in furniture and mirror

Refill coffee and tea amenities

Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

Vacuum the carpet

Close curtain and switch off all the lamp

5.00pm - End of the day

# data[].attributes.body
RUNNER MORNING

8.00am - Runner activities

Pickup trolly runner in the lobby

Check the room number that already checkout

Remove dirty bedsheet, pillow case and blanket in the checkout room

Collect dirty from the housekeeping trolly

Wash dirty clothes and drying

Accept guest request

Collect dirty for laundry

Pickup laundry

4.00pm - End of the day

# data[].attributes.body
RUNNER MORNING

8.00am - Runner activities

Pickup trolly runner in the lobby

Check the room number that already checkout

Remove dirty bedsheet, pillow case and blanket in the checkout room

Collect dirty from the housekeeping trolly

Wash dirty clothes and drying

Accept guest request

Collect dirty for laundry

Pickup laundry

4.00pm - End of the day

# data[].attributes.body
RUNNER NIGHT

4.00pm - Runner activities

Wash dirty clothes and drying

Received request

Change bedsheet and pillow case

Assist water dispenser

Deliver kettle

Deliver capsule coffee machine, nescafe and creamer

Deliver sejadah

Deliver laundry bag

Refill water dispenser

Record request

12.00am - End of the day

# data[].attributes.headline
FOOD AND BEVERAGE DEPARTMENT (18 APRIL - 22 MAY) 

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FOOD AND BEVERAGE DEPARTMENT (18 APRIL - 22 MAY) 

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Streats Cafe serves a variety of international cuisine, Asian delicacies and a wide range of authentic signature Kelantanese dishes. Open for breakfast, lunch and group dinners.

# data[].attributes.headline
DAY 34 - (18 APRIL 2025) - FIRST DAY AT FOOD AND BEVERAGE DEPARTMENT

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DAY 34 - (18 APRIL 2025) - FIRST DAY AT FOOD AND BEVERAGE DEPARTMENT

# data[].attributes.body
3.00pm - Report on duty at FNB Department

briefing by FNB caption

3.30pm - Wiping plates and cutleries

4.30pm - place foodtag and setup buffet for Seafood & BBQ Night

6.30pm - Handle buffet night

Collect and clear all dirty plates and glassware

Setup cutlery

10.30pm - Clear buffet night

Wiping plates and glasswares

Setup breakfast buffet

11.00pm - End of the day

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet breakfast

Wiping plates, mug, cutleries and glassware

Setup buffet dinner

3.00pm - End of the day

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

Wiping mug

10.30am - Clear buffet breakfast

Wiping plate and cutlery

Setup buffet dinner

3.00pm - End of the day

# data[].attributes.body
Occupancy : 95.31%

Arrivals : 97

Departures : 44

Room rate : MYR 254

7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

Wiping mug

10.30am - Clear buffet breakfast

Wiping plate and cutlery

Setup buffet dinner

3.00pm - End of the day

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet breakfast

Wiping plate and cutlery

Wiping mug

Setup buffet dinner

3.00pm - End of the day

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet breakfast

Wiping plate and cutlery

11.30am - Setup dome for lunch

3.00pm - End of the day

# data[].attributes.body
5.00pm - Wiping plate and cutlery

Place foodtag and setup buffet for Seafood & BBQ Night

6.30pm - Ready for checkin guest

Collect and clear all dirty plate and glassware

Setup cutlery

10.30pm - Clear buffet breakfast

Wiping plate and cutlery

Setup breakfast buffet

1.00am - End of the day

# data[].attributes.body
3.00pm - Wiping plate, glassware and cutlery for dinner

Setup buffet dinner

Order ala carte

Serve ala carte

Collect and clear all dirty plate and glassware

8.30pm - Ready for dinner

Collect and clear all dirty plate and glassware

Clear buffet

Wiping plate and cutlery

Setup buffet breakfast

11.00pm - End of the day

# data[].attributes.body
3.00pm - 4.00pm - Fire Emergency Escape Training Session by Safety and Security Department

4.30pm - Wiping plate and curlery

7.00pm - Serve fine dining

Collect and clear all dirty plate ang glassware

Setup cutlery

8.00pm - Ala carte order

Deliver ala carte

Collect and clear all dirty plate and glassware

9.30pm - Setup buffet for breakfast

11.00pm - End of the day

# data[].attributes.body
Occupancy : 86.61%

Arrivals : 87

Departures : 64

Room rate : MYR 270

3.00pm - Wiping plate, cutlery and glassware

Room service

Setup buffet for breakfast

Ala carte order

Serve ala carte

Collect and clear all dirty plate and glassware

11.00pm - End of the day

# data[].attributes.body
Occupancy : 54.62%

Arrivals : 49

Departures : 82

Room rate : MYR 213

Royal Hall and Skyview

10.00am - Deliver welcome drink

Setup buffet lunch

Collect and clear all dirty plate and glassware

3.00pm - End of royal hall

4.00pm - Setup cutlery at skyview

4.30pm - Wiping plate, cutlery and glassware

Setup fine dining

6.00pm - End of the day

# data[].attributes.body
3.00pm - Setup chair and desk

4.30pm - Wiping cutlery and plate banquet

7.00pm - Serve fine dining

Clear and collect all dirty plate and glassware

8.30pm - Serve ala carte

Collect and clear all dirty plate and glassware

11.00pm - End of the day

Success? Odd as it seems, you will achieve the greates results in business and career if you drop the word ‘achievement’ from your vocabulary and replace it with ‘contribution’.

# data[].attributes.body
3.00pm - Setup buffet for dinner

Collect and clear all dirty plate and glassware

Wiping plate and cutlery

6.00pm - Setup buffet for dinner

Collect and clear all dirty plate and glassware

Clear buffet

Wiping plate and cutlery

11.00pm - End of the day

“There are no secrets to success. It is the result of preparation, hard work and learning from failure.” - Colin Powell

# data[].attributes.body
Occupancy : 96.15%

Arrivals : 47

Departures : 46

Room rate : MYR 282

7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Setup buffet dinner

3.00pm - End of the day

“Leadership is the capasity to translate vision into reality” - Warren Bennis

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

Deliver fruit basket

10.30am - Clear buffet

Wiping plate and cutleries

Setup dome for dinner

Setup cutlery

Folding napkin

3.00pm - End of the day

# data[].attributes.body
Occupancy : 93.08%

Arrivals : 84

Departures : 55

Room rate : MYR 260

7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Setup buffet for dinner

3.00pm - End of the day

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Setup dome for lunch

Setup cutlery

Collect and clear all dirty plate and glassware

Clear dome

3.00pm - End of the day

# data[].attributes.headline
DAY 54 - (8 MAY 2025) LABOUR DAY (REPLACEMENT)

# data[].attributes.subject
DAY 54 - (8 MAY 2025) LABOUR DAY (REPLACEMENT)

# data[].attributes.body
5.00pm - Room service

5.30pm - Wiping plate and cutleries

Place foodtag and setup buffet for Seafood and BBQ Night

6.30pm - Ready for checkin guest

Collect and clear all dirty plate and glassware

Setup cutlery

10.30pm - Clear buffet

Wiping plate and cutlery

Setup breakfast buffet

1.00 am - End of the day

# data[].attributes.body
Occupancy : 89.23%

Arrivals : 81

Departures : 85

Room rate : MYR 216

3.00pm - Wiping plate and cutlery

Serve ala carte

Serve fine dining

Collect and clear dirty plate and glassware

Setup cutlery

Room service

11.00pm - End of the day

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Serve ala carte

Collect and clear all dirty plate and glassware

3.00pm - End of the day

# data[].attributes.body
7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Serve ala carte

Clear floor

3.00pm - End of the day

# data[].attributes.body
5.30am - Preparation for breakfast

6.30am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Serve ala carte

Collect and clear all dirty plate and glassware

1.30pm - End of the day

# data[].attributes.body
5.30am - Preparation for breakfast

6.30am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

11.00am - Preparation for lunch

Collect and clear all dirty plate and glassware

Setup cutlery

1.30pm - End of the day

# data[].attributes.body
5.30am - Preparation for breakfast

6.30am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Clear floor

1.30pm - End of the day

# data[].attributes.body
5.30am - Preparation for breakfast

6.30am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Clear floor

1.30pm - End of the day

# data[].attributes.body
5.30am - Preparation for breakfast

6.30am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

11.30am - Preparation dome for lunch

Setup cutlery

Setup dome

Folding napkin

Collect and clear all dirty plate and glassware

1.30pm - End of the day

# data[].attributes.body
5.30am - Preparation for breakfast

6.30am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

11.30am - Preparation for lunch

Collect and clear all dirty plate and glassware

12.00pm - Deliver fruit basket

12.30pm - Setup cutlery

1.30pm - End of the day

# data[].attributes.body
5.30am - Preparation for breakfast

6.30am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

11.30am - Preparation for lunch

Collect and clear all dirty plate and glassware

Setup cutlery

Clear floor

1.30pm - End of the day

# data[].attributes.headline
DAY 68 - (22 MAY 2025) WESAK DAY (REPLACEMENT)

# data[].attributes.subject
DAY 68 - (22 MAY 2025) WESAK DAY (REPLACEMENT)

# data[].attributes.headline
FRONT OFFICE DEPARTMENT (23 MAY - 20 JUNE) 

# data[].attributes.subject
FRONT OFFICE DEPARTMENT (23 MAY - 20 JUNE) 

# data[].attributes.headline
DAY 69 - (23 MAY 2025) - FIRST DAY AT FRONT OFFICE DEPARTMENT 

# data[].attributes.subject
DAY 69 - (23 MAY 2025) - FIRST DAY AT FRONT OFFICE DEPARTMENT 

# data[].attributes.body
9.00am

Report to the front office department

Read the Standard Operation Procedure (SOP) and Operator Script

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Pickup call

Know and learn about Room Configuration

5.00pm - End of the day

# data[].attributes.body
9.00am

Learn to edit profile in Opera Cloud

Learn to check expired key card

Create room key card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Create breakfast voucher

Pickup call

5.00pm - End of the day

'Happiness is letting go of what you think your life is supposed to look like'

# data[].attributes.body
9.00am

Cutting breakfast voucher

Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm -4.30pm

Luggage up

Edit profile in Opera Cloud

5.00pm - End of the day

# data[].attributes.body
Transfer from front office department to food and beverage department

7.00am - Handle breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

11.30am - Preparation dome for lunch

Folding napkin

Setup dome

Setup cutlery

2.30pm - Clear dome

Collect and clear all dirty plate and glassware

Setup cutlery

3.00pm - End of the day

# data[].attributes.body
Transfer from front office department to food and beverage department

9.00am - Buffet Breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

11.30am - Preparation for lunch

12.30am - Ready for lunch

Collect and clear all dirty plate and glassware

Setup cutlery

2.30pm - Clear buffet lunch

Wiping plate and cutlery

Serve ala carte

Collect and clear all dirty plate and glassware

5.00pm - End of the day

# data[].attributes.body
Occupancy : 81.54%

Total occupancy : 106

Arrivals : 77

Departures : 99

Room rate : MYR 218

9.00am

Pickup call

Learn how to make billing in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm -4.30pm

Pickup guest item in Streats Cafe to lobby

Cutting voucher breakfast

5.00pm - End of the day

'In the business world, everyone is paid in two coins; cash and experience. Take the experience first, the cash will come later'. - Harold S Geneen

# data[].attributes.body
Transfer from front office department to food and beverage department

4.00pm

Setup buffet for Seafood & BBQ Night

Wiping plate and cutlery

6.30pm - Ready for checkin guest

Collect and clear all dirty plate and glassware

Setup cutlery

10.30pm - Clear buffet

Wiping plate and cutlery

Setup breakfast buffet

11.00pm - End of the day

# data[].attributes.body
Occupancy : 100%

Total occupancy : 130

Arrivals : 90

Departures : 81

Room rate : MYR 238

Transfer from front office department to food and beverage department

5.30am - Preparation for breakfast

6.30am - Ready for breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Clear floor

2.30pm - End of the day

'In business, your positive thoughts and lifestyle choices lead to your personal success and your career success'. - Jeffrey Gitomer

# data[].attributes.body
Occupancy : 81.54%

Total occupancy : 106

Arrivals : 73

Departures : 97

Room rate : MYR 250

Transfer from front office department to food and beverage

department

5.30am - Preparation for breakfast

6.30am - Ready for breakfast

Collect and clear all dirty plate and glassware

Setup cutlery

10.30am - Clear buffet

Wiping plate and cutlery

Deliver room service

1.30pm - End of the day

# data[].attributes.headline
DAY 79 - (2 JUNE 2025) BIRTHDAY YANG DI-PERTUAN AGONG

# data[].attributes.subject
DAY 79 - (2 JUNE 2025) BIRTHDAY YANG DI-PERTUAN AGONG

# data[].attributes.body
Occupancy : 88.46%

Total occupancy : 115

Arrivals : 76

Departures : 70

Room rate : MYR 268

9.00am

Make billing in Opera Cloud

Luggage down

Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Edit profile in Opera Cloud

Luggage up

5.00pm - End of the day

'The price of success is hard work, dedication to the job at hand...whether we win or lose, we have applied the best of ourselves to the task at hand.' - Vince Lombardi

# data[].attributes.body
Occupancy : 77.69%

Total occupancy : 101

Arrivals : 58

Departures : 79

Room rate : MYR 246

9.00am

Luggage down

Volume up air conditioner in VIP room

Deliver welcome card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Cutting breakfast voucher

Pickup call

5.00pm - End of the day

'KNOWLEDGE WITHOUT ACTION IS MEANINGLESS' - Abu Bakr

# data[].attributes.body
9.00am

Pickup call

Deliver welcome card

Luggage down

Pre-checkin in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Edit profile in Opera Cloud

Luggage up

5.00pm - End of the day

# data[].attributes.body
9.00am

Cutting breakfast voucher (group)

Pre-checkin in Opera Cloud

Deliver welcome card

Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Edit profile in Opera Cloud

Luggage down

5.00pm - End of the day

# data[].attributes.body
9.00am

Cutting breakfast voucher (group)

Pickup call

Edit profile in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Luggage up

Pre-checkin in Opera Cloud

5.00pm - End of the day

# data[].attributes.body
9.00am

Create room key card for pre-checkin

Create breakfast voucher

Checkout in Opera Cloud

Deliver welcome back card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Assist BSN meeting at level 20

Check room

5.00pm - End of the day

# data[].attributes.body
9.00am

Pickup call

Edit profile in Opera Cloud

Deliver welcome card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Luggage up

Pre-checkin in Opera Cloud

5.00pm - End of the day

# data[].attributes.body
9.00am

Cutting breakfast voucher

Pickup call

Make checkout in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Luggage up

Edit profile in Opera Cloud

5.00pm - End of the day

# data[].attributes.body
9.00am

Create room key card for pre-checkin

Make checkout in Opera Cloud

Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Luggage up

Edit profile in Opera Cloud

Checkin guest government

5.00pm - End of the day

# data[].attributes.body
9.00am

Create room key card for pre-checkin

Make government name list checkin

Cutting breakfast voucher

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

Luggage up

Edit profile in Opera Cloud

5.00pm - End of the day

# data[].attributes.body
9.00am

Pre-checkin in Opera Cloud

Create room key card

Edit profile in Opera Cloud

Luggage down

Checkout in Opera Cloud

1.00pm - 2.00pm - Lunch and breakfast

2.15pm - 4.30pm

Luggage up

Pickup call

Cutting breakfast voucher

5.00pm - End of the day

# data[].attributes.body
8.00am - 11.00am

Assist guest to the event

11.15am

Deliver welcome card

Luggage down

Edit profile in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.00pm

Pickup call

Luggage up

5.00pm - End of the day

# data[].attributes.body
7.00am - 10.00am

Assist guest to the event

10.15am

Pickup call

Luggage down

Cutting breakfast voucher

Edit profile in Opera Cloud

Transfer from front office department to food and beverage department

12.00pm

Wiping plates and cutlery

Prepare plates, cutleries and coffee cups

3.00pm - End of the day