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Source 1: English Conversation Between Travel Agent  and Customer|English conversation with subtitle

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Source 1: English Conversation Between Travel Agent  and Customer|English conversation with subtitle

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English Conversation between Travel Agent  and Customer|English Conversation Video With Subtitles

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1. Vacation: Liburan

2. Brochure: Brosur

3. Accommodation: Akomodasi

4. Beach view: pemandangan pantai

5. Package: paket

6. Complimentary: gratis

7. Booking: pemesanan

8. Ticket: tiket

9. Non-stop flight: Penerbangan langsung

10. Time difference: Perbedaan waktu

11. Reserve a seat: memesan tempat duduk

12. Payment: pembayaran

13. Online: daring

14. Account details: rincian akun

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The travel agent use the language to:

1. Offering Assistance & Providing Options:

"Good morning, how can I help you?"

"That sounds great!"

"Here's our Singapore brochure. We will arrange everything."

"We have recently prepared an amazing package for that."

"Would you like to make the booking now?"

"Shall I book your ticket on January 28th?"

"Shall I reserve a seat for you?"

"You can pay by card, cash, or check."

"You can do that as well, just send me your account details via WhatsApp."

"Any airline will be fine. I'm not picky."

"If you'd like, I can book the ticket and seat as well."

2. Presenting Information & Explaining Details:

"In that package, you will get four nights and three days breakfast for three days is complimentary."

"Speed Airways."

"That flight departs at 6 p.m. on Saturday morning and arrives in Singapore 3 p.m."

"It's an eight-hour-long flight. Don't forget the time difference."

"The cheapest we have is $700."

"There's a flight on February 10th for $120."

"You have to change planes twice, once in Texas and again in London."

"You will receive the e-ticket details."

"It includes your flight confirmation number. When you check in at the airport they will ask you to confirm the code."

"You need to contact us or the airways toll-free number."

"No, you won't get a refund, but I can give you a voucher."

"One-year validity. You can travel to any destination."

"Due to the pandemic, travel destination requirements could affect your travel plan. We advise customers to check email notifications always."

3. Confirming & Clarifying

"May I know your name?"

"And your address?"

"Will you be traveling alone?"

"What class would you like? Economy, business class, or first class?"

"Is that the best you can do?"

"Can you tell me your email address?"

"How long is that voucher valid?"

4. Concluding the Interaction:

"Thank you. Have a wonderful journey."

"Thank you for choosing us."

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1. Rizki Ardhana (202303510005)

2. Katarina Maura (202303010003)

3. Felicia Laura (202303010012)

4. Hazel Josephine (202303010001)

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https://www.infinitetourandtravel.com/?fbclid=PAY2xjawGZQFlleHRuA2FlbQIxMQABptx1lUVd4HBxr00P45mHk-I5W4WDUth-aEYiM1xHXfcDc8ase7bGD0GGAA_aem_0foP6_-l_5PuVRLgOFbEdA

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https://www.libertytravel.com/about/our-commitment-to-you

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We’re introducing four important commitments: guidance, value, peace of mind, and service. Real people helping real people. Beside you every step of the way.

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Listening: The agent demonstrates active listening by answering the customer questions with the apropriate answer about travelling.

Speaking: The Agent uses clear and hospitality language to explain how the procedures of the travel works and reassure the customer to get the planning they want

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Travel agents must write persuasively and descriptively to create captivating website content, promoting destinations and providing complete information on services, itineraries, and travel packages

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To make a captivating website, travel agents need to be able to write persuasively to promote and give complete information about their services.

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1. Discover : menemukan

2. Services : layanan / pelayanan

3. Travel : perjalanan

4. Tour : wisata

5. Corporate : perusahaan

6. Contact : kontak

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1. Travel : Berpergian

2. Expert : Pakar/Ahli

3. Offer : penawaran

4. Service : jasa

5. Contact : Kontak

6. Fees : harga / biaya

7. Consultant : konsultan

8. Booking : pemesanan

9. Trip : perjalanan

10. Tour : wisata

11. Rate : tarif/penilaian

12. Deal : kesepakatan

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Source 1: Inquiring, Informing, Requesting, Confirming, Suggesting

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Source 1: Inquiring, Informing, Requesting, Confirming, Suggesting

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1. Inquiring: asking for information or clarification

2. Informing: providing information or details

3. Requesting: asking someone to do something

4. Confirming: verifying information or agreeing to something

5. Suggesting: offering an idea or option

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1. Inform

Describe the agency's services, like corporate travel solutions, visa help, and spiritual pilgrimage tours. It also provides an overview of their mission, vision, and commitment to community impact.

2. Assure

Emphasizes high service standards, well-trained experts, and dedication to customer satisfaction, building confidence in quality and care.

3. Persuade

Uses emotive language to highlight unique experiences, such as "transformative exploration" in pilgrimage tours, encouraging travelers to choose their services for memorable journeys.

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1. Inform --> Convey information about the services that the travel agency offers

2. Assure --> Assure potential customers that the travel agency will do its best to accommodate their needs

3. Persuade --> Persuade potential customers to choose the travel agency

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Inform:

1. “Infinite Tour & Travel is a premier travel company…”

2. “Unlock Limitless Adventures…”

Assure

1. “We are committed to providing the highest standards of service excellence…”

2. “Our team of travel experts undergoes continuous training…”

Persuade

1. “Our Pilgrimage Tours are carefully crafted to offer a transformative exploration…”

2. “Let your faith come to life…”

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Source 1: Present Simple Tense, Present Continuous Tense

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Source 1: Present Simple Tense, Present Continuous Tense

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1. Present Simple Tense

This tense is used extensively to describe facts, habits, and schedules.

Example:

"I have some time off..."

"That flight departs at 6 p.m."

"We advise customers..."

"It includes your flight confirmation number..."

2. Present Continuous Tense

This tense is used to describe actions happening now or in the future.

Example:

"Due to the pandemic, travel destination requirements could affect your travel plan."

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Source 2: Present Tense, Relative Clauses, Descriptive Phrases, Modality

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Source 2: Present Tense, Relative Clauses, Descriptive Phrases, Modality

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1. Present Tense

Primarily uses the present tense (e.g., “is,” “believe,” “provide”) to describe the agency’s ongoing services and mission. The present continuous (“are committed”) emphasizes active, ongoing dedication to quality.

2. Relative Clauses

Often uses complex sentences with relative clauses (e.g., “who seek,” “that go beyond”) to provide detailed descriptions of services and values.

3. Descriptive Phrases

Uses descriptive phrases like “curated travel experiences” and “premier travel company” to enhance credibility and attract attention. The passive voice appears in phrases like “are crafted” to shift focus onto the experiences offered rather than the agency.

4. Modality

Uses modal verbs like “can,” “will,” and “should” to convey possibility and commitment, as in “you can rely on us” and “we will ensure.” This strengthens the sense of reliability and assurance for potential clients.

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Source 3: Present Tense, Pronouns, Semi-formal Register

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Source 3: Present Tense, Pronouns, Semi-formal Register

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1. Present Tense

Is used to clearly inform readers on what the agency currently has that readers can take advantage of, whether it be services, partnerships, deals and so on. For example, it is visible in the following sentence: “Liberty Travel works with our partners to advocate on your behalf.”

2. Pronouns

There is a predominance of the first-person pronoun “we” and the second-person pronoun “you”. The former is used to refer to the travel agency itself as a community of professionals rather than one person, and the latter is used to directly address the audience or the potential customers. This creates a sense of speaking directly to customers, making it feel more personalized and persuasive as readers are more likely to feel that the agency will truly offer them the best services.

3. Semi-formal Register

Is used to make it more conversational, such as with the presence of contractions (e.g. it’s), while still maintaining an air of professionalism and credibility. Once again, this contributes to the persuasiveness of the website as it gives an impression that is both friendly and full of expertise.

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1. Inform

“We offer incredible value through our irresistible deals, exclusive MyTime benefits, and Expert picks from the best deals in the industry.”

“Up-to-date information like our Traveler Resources Hub and pre-travel entry requirement emails and phone calls give you the knowledge you need, when you need it most.”

2. Assure

“To ensure your next vacation is as priceless as your last, we are committed to offering you guidance, value, peace of mind, and service. It’s a reminder that when you trust us with your travel plans, we take that responsibility seriously. Real people helping real people. Beside you every step of the way.”

“You can rely on us to deliver insight and guidance on any changing travel conditions.”

3. Persuade

“Our travel experts craft the perfect trip for every traveler through our award-winning customer service.”

“We know travel. Liberty Travel takes pride in our selection of partners, and the rates and benefits that curated for our customers. We always have a fresh offering of deals that are irresistible.”