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1. Orientation to become a travel agent. I was given initial exposure through an orientation session that thoroughly explained the roles and responsibilities of a travel agent.

2. Learned how to respond to emails from customers and update tentative records of customer trips.

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1. Reviewing previous travel files.

2. Printing and copying important files

3. Trained in preparing travel packages for customers.

4. Researching travel package prices from different applications, for example comparing Agoda and Booking.com applications.

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CUTI NUZUL AL-QURAN

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1. Learn about making business license payments (SSM)

I was given the opportunity to learn the process of making business license payments through the Companies Commission of Malaysia (SSM).

2. Print and collect the documents required to renew the business license

Collect important documents required such as a copy of the business owner's identity card, a copy of the business registration certificate and a receipt for previous payments.

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1. Looking for tour packages in Phu Quoc.

2. Looking for interesting places in Phu Quoc.

3. Looking for halal hotels and restaurants in Phu Quoc.

4. Looking for flight tickets online.

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1. Do some research on your Phu Quoc vacation, for example, find halal restaurants, list your food budget, and also find cheap shopping malls in the Phu Quoc area.

2. I have conducted a comprehensive research on Phu Quoc vacation. This research helps to plan a more convenient and enjoyable trip, especially for Muslim travelers who have special needs such as halal food and Muslim-friendly facilities.

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During the last week of practical training, I was given the responsibility of sorting and organizing all the files on the shelves to make them look more organized and easier to reference in the future.

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STUDENT PERFORMANCE EVALUATION FORM (INDUSTRIAL SUPERVISOR) - BORANG B

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STUDENT PERFORMANCE EVALUATION FORM (INDUSTRIAL SUPERVISOR) - BORANG B

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1. Today, I was given the task of preparing a tentative complete tour package to Hatyai, Thailand.

2. Planning and organizing daily activities that will be carried out throughout the visit

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1. Find cheap hotels in Phu Quoc.

This search is done through booking websites such as Agoda, Booking.com, and Traveloka.

2. List the price per room. List the approximate price for one night for each hotel room found.

3. List the facilities provided by the hotel.

such as air conditioning, free Wi-Fi, television, laundry service, swimming pool, private bathroom, parking, and 24-hour front desk service.

4. Find hotels that provide breakfast packages to customers.

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1. I was given the responsibility of preparing a complete itinerary to a tourist destination in Phu Quoc, Vietnam.

2. Compare the price of a tour package to Phu Quoc with other travel agencies.

3. Compare flight ticket prices, for example AirAsia and Malaysia Airlines to find cheap flight tickets.

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I was given the task of conducting a more in-depth survey of interesting places in Phu Quoc because what I had done before was not satisfactory by the employer and I was asked to create an itinerary in Phu Quoc for 4 days and 3 nights.

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I have been assigned to conduct a research related to the various types of Umrah packages offered by Umrah operating companies operating today. This research aims to obtain complete and detailed information on the main features of each Umrah package, including differences in terms of price, type of accommodation provided, and basic facilities offered.

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Public holiday in conjunction with Hari Raya Aidilfitri.

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Eid Holidays

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Help maintain computers in the office to connect to problematic internet networks.

Monitor the use of network systems to ensure there are no technical problems during work.

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I was assigned to go out and fix the printer and learn how to set up the printer and connect the wires to the computer.

learn how to check printer ink and change it

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1. Deliver information regarding the results of the study provided regarding the Umrah package to the employer regarding the results of the study that has been provided.

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1. I was given the task of writing a formal letter for communication with an external company.

Through this task, I had the opportunity to learn and understand more deeply about the correct method and format of writing formal letters.

2. I was also instructed to check the spelling, grammar, and overall format of the formal letter that had been prepared.

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1. Checking and monitoring the company's monthly bill payments such as Unifi bills, electricity bills, and water bills

2. Assisting employers in implementing the bill payment process either in cash or via online money transfer using the company's official account.

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1. Provide assistance in managing and organizing office documents systematically and in an orderly manner.

Organize, record, process and update various types of documents such as correspondence, invoices, receipts, reports and other important documents related to the company's operations.

2. Manage and assist in the implementation of daily office activities so that all administrative matters run smoothly and in an orderly manner.

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1. Today, I was assigned to assist in computer maintenance work in the office

2. I was also assigned to resolve issues related to system updates on the computers, which caused minor disruptions in daily operations.

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Today i was assigned to do work in the finance field

- Review past and current payment receipts

- Enter financial data into the system

- Review and reorganize payments into files

- Help prepare monthly reports

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1. Today, I was given a multimedia assignment. Among my main tasks was to assist in the creative process of producing a promotional video.

2. In addition, I was also assigned to upload the completed promotional video to social media platforms.

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1. I was taught to create and write letters to ensure the format was correct. I was given guidance and instruction in the process of preparing and writing official letters.

2. I was also assigned to check the emails received to ensure that all important information, or notifications could be known and acted upon immediately.

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Office cleaning & Half Day

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I have been assigned to prepare a tourism research package in Hatyai, Thailand.

I need to identify interesting and suitable places for tourists to visit

Research on transportation facilities, accommodation, and estimated costs involved

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I was given the task of preparing a tour package to Hatyai, Thailand.

Among them was finding shopping places that offered cheap prices.

In addition, I also had to find halal restaurants that Muslim tourists could visit.

And I was also assigned to identify popular and interesting destinations that are a must-visit around Hatyai.

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1. I need to conduct research and price checks regarding travel costs to Hatyai. Among them are checking accommodation prices, especially 3-star hotels.

2. I also need to examine transportation costs while in Hatyai

and an estimated budget for food.

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Today's task is to calculate the total costs based on the number of participants, for example the costs of transportation, hotels, food, tours and insurance.

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1. Today's task is to prepare a brochure related to the promotion of a package titled "Hatyai 3d2m budget package" with a price as low as RM 600.

2. In preparing this brochure I have used the Canva application

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1. My task today is to prepare and deliver a formal presentation to the boss regarding a proposed tour package to Hatyai, Thailand.

2. In addition, I also need to present a budget estimate

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1. Today, I have been tasked with tidying and cleaning the office space to ensure that the working environment is always neat, organized and comfortable. This activity includes sweeping the floor, wiping the furniture and taking out the trash.

2. Rearranging important documents on the storage shelves that have been provided.

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1. Check and respond to emails from customers who ask about the tour packages we provide

2. Provide explanations about the dates and prices of the packages we provide to customers

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1. Prepare a complete travel proposal to present to the client, including information such as itinerary and planned activities.

2. Contact the client for formal confirmation of the proposed travel dates, to ensure smooth planning.

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1. Assist in the preparation and production of promotional materials in the form of attractively designed and informative brochures, aimed at introducing and promoting the company's services and image to the target audience.

2. Uploading prepared brochures to social media platforms such as Facebook and Instagram, as well as implementing effective dissemination strategies to ensure maximum reach to users and potential customers.

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Today I helped in finding package prices provided by other companies to make comparisons for customers who are interested in Umrah packages. I was asked to check current prices for flight tickets, accommodation and suggested tour activities.

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Today I have been tasked with reviewing the Umrah itinerary that was previously used as a reference. I have examined every detail in the previous itinerary to understand the order of activities involved. Through this review, I have made improvements to the new itinerary that is being prepared so that it is more organized.

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1. I was given the task of finding suitable flight tickets for Umrah pilgrims who will be traveling soon. This search process involved evaluating several flight options based on price, schedule, and comfort to meet the customer's needs and budget.

2. Comparing flight tickets from different applications and to ensure the best and cheapest flight ticket option. I compared aspects such as ticket cost, departure and arrival times, transit time, and amenities offered by each airline.

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Off Day (Wesak Day)

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1. I have been tasked with finding and conducting a survey on suitable hotel options for Umrah pilgrims who will be staying in Mecca and Medina. This process involves gathering information on the hotel's location, facilities provided, the hotel's distance from Masjidilharam and Masjid Nabawi, as well as reviews from previous customers.

2. I also compared room prices and services offered by several hotels to ensure customer comfort.

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Today I am involved in preparing promotional content for the upcoming Umrah package on the company's social media platforms such as Facebook and Instagram. My task is to create an attractive caption, select suitable images, and ensure that the package information is complete and clear to prospective pilgrims.

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1. Providing Customer Service and Answering Questions Regarding Umrah Packages

Today I was assigned to receive calls and answer questions from customers interested in Umrah packages. This experience helped me improve my communication skills and understand the importance of customer service in increasing customer confidence and satisfaction.

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1. Finding Attractions in Jakarta

Today I did some research to identify the main attractions in Jakarta. Some of the places I listed included the National Monument (Monas), Taman Mini Indonesia Indah, Kota Tua Jakarta, and Dunia Fantasi in Ancol. I also noted information about the types of attractions and activities that are suitable for different types of tourists, such as those interested in history or shopping.

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Accommodation Research

1. I was given the task of listing several hotels that would be suitable according to the client's budget.

2. I was also given the task of comparing the price, location, customer reviews, and amenities for each of the hotels.

3. Listing the amenities provided by the hotel such as free Wi-Fi, breakfast, and transportation facilities and swimming pool.

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1. Today I was given the task of searching for flight tickets for a specific date using several online booking websites such as Traveloka, Tiket.com, and AirAsia.

2. I was also asked to compare ticket prices from various airlines to get the cheapest deal. Apart from the price, I also took into account flight times, transit times, and passenger reviews before making a choice.

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Preparing a Jakarta Tour Package Itinerary

Today I was tasked with preparing a Jakarta tour package itinerary that is suitable for tourists. This package includes interesting activities and visits to major attractions in Jakarta over a period of 4 days and 3 nights.

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Today I am responsible for designing promotional materials using Canva to produce brochures.

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Review & improve the package.

1. Review the itinerary & cost

2. Arrange a new location because the previous location was not suitable in terms of time & distance.

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1. Comparison of Jakarta–Bandung Tour Packages from other agencies

Today I am conducting a task to compare several tour packages to Jakarta and Bandung offered by various travel agencies. The comparison is made in terms of package prices, itinerary.

I found that each agency offers different prices depending on the number of days, accommodation, type of transportation, and activities included.

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Today I came up with a promotional idea titled "School Holiday Package to Jakarta–Bandung" which targets families who want to travel during the school holidays. The focus of this promotion is to offer affordable, family-friendly packages, as well as being accompanied by interesting activities suitable for various age groups.

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Today I was instructed by my employer to fix and revise the itinerary of the Jakarta–Bandung tour package that had been prepared previously because there were several errors that needed to be corrected.

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I was also asked to review accommodation information, travel distances between cities, estimated tour times, and meal times so that tourists are not rushed during their visit. In addition, additional information such as shopping locations, leisure activities, and family-friendly amenities were also added to add value to the package.

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Attending a Discussion Session.

In the afternoon, I had the opportunity to attend a briefing session with the employer which focused on a detailed explanation of the tour package to Jakarta. During this session, I was given exposure to the complete structure of the package offered including a list of main visit locations, types of accommodation provided, and the arrangement of daily activities along the trip.

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Birthday of His Majesty, Yang di-Pertuan Agong

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1. Assist in the preparation of social media content such as finding ideas for captions on brochures, and creating graphics using Canva.

2. Manage advertising campaigns. Assist in the preparation and monitoring of advertising campaigns on platforms such as Facebook, Instagram and WhatsApp

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Updating websites or portals to add new content or update existing information on the company website.

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Checking the bills for this month, and I was also assigned to pay the bills such as unifi bills, electricity bills and telephone bills

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HARI RAYA AIDILADHA

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I was assigned to review the itinerary to Jakarta to be submitted to the client to ensure all the information contained was accurate.

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Today, I was given the responsibility of printing the bank statement for this month and ensuring that all transactions listed were complete and accurate. After that, I organized them in date order for easy review and reference by management.

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1. Conduct a detailed study of tour packages offered by other travel agency companies operating in the Hanoi and Halong Bay areas.

2. Conduct a comprehensive study of various types of tour packages provided by travel agencies around Hanoi and Halong Bay, with the aim of understanding the current offerings, pricing structures, facilities provided, and customer satisfaction levels.

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Collect and analyze information about tour packages offered by other tour companies in Hanoi and Halong Bay as a reference for improving tourism products.

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1. Conducting a detailed study of interesting places around Halong Bay, including major tourist destinations, unique natural features, historical locations, and popular tourist activities, for the purpose of enriching the content of tourism packages and attracting more tourists to the area.

2. This study aims to identify and analyze tourist attraction locations in Halong Bay, including limestone caves, beaches, floating villages, and world heritage sites, to assess the potential of these attractions in supporting the development of a sustainable tourism industry.

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researching flight tickets on that date.

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Check the bills that need to be paid for this month.

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Today I was assigned to conduct a study on Manukan Island, located in the state of Sabah. This study aims to identify and examine the various interesting attractions found on Manukan Island, including the natural beauty, tourism activities offered, and facilities provided to visitors.

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1. Today, I have been given the task of searching and researching several interesting and suitable hotel or resort options for accommodation on Manukan Island.

2. This task aims to identify accommodation that is not only comfortable and complete with modern facilities, but also offers an interesting experience to tourists who will visit this island. I will take into account factors such as location, price, facilities provided, and the surrounding scenery.

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In addition, I was also assigned to conduct a study on tour packages to Manukan Island offered by various travel agency companies. This study aims to collect information and make comparisons in terms of price, facilities provided, duration of visit, activities offered and services provided in each package. By making this comparison, I can identify which company offers the best value and most worthwhile for tourists.

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As part of the assignment, I was also required to conduct a survey regarding flight ticket prices for the specified dates.

In this process, I had to search and compare ticket prices from various airlines to ensure that I got the cheapest and most affordable flight tickets. Apart from the price, I would also take into account other factors such as flight time, and travel duration.

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Today, I was given the task of preparing a complete tentative trip to Manukan Island. This task involved compiling an itinerary that included daily activities, arrival and departure times, places of interest to be visited, as well as information regarding transportation, accommodation and meal times.

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Today I was assigned to clean the office such as sweeping the floors, vacuuming the carpets, and tidying and organizing the office space to make it look neater and more organized.

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Today, I helped organize official letters, bills, and memos received and sent by the office. Each document was separated by category and arranged by date.

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1. Today I have rearranged promotional materials such as brochures, leaflets, and company catalogues in the relevant space and information shelves to make them look neater

2. I also checked the stock of office supplies such as A4 paper, printer toner, pens and other stationery. I made sure everything was in sufficient condition, organized and easily accessible to the staff.

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Today I have collected all the forms related to industrial training such as attendance forms, supervisor evaluation reports, and training completion confirmation forms. I have organized them according to the institution's requirements and submitted them to the supervisor for review and signature.

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EID HOLIDAY

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Labour Day

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ACCEPTANCE LETTER - CHE MIZA WARDINA BINTI CHE AB RAZAK (H21A2023)

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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WEEKEND HOLIDAY

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FINAL REPORT CHE MIZA WARDINA BINTI CHE AB RAZAK H21A2023

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PRESENTATION INDUSTRIAL TRAINING HPT 40108 CHE MIZA WARDINA BINTI CHE AB RAZAK H21A2023