# data[].attributes.body
Hi, Miss Kathy. We are trying to follow up about the order you got from Taco Shack, this is about the payment. The order is from 9 days ago.

# data[].attributes.body
I order from ezCater a lot, let me take a look and see because I requested to be able to run the credit card back through. What's the process? What's your process? What do I need to get from you?

# data[].attributes.body
I understand, so basically the system will keep trying every day to charge your charge your credit card to capture the payment.

# data[].attributes.body
I'm glad to hear that you order from ezCater constantly!
The way that we handle this process is to get a credit card information to be able to capture the payment on your order. I see we already have a credit card on your account ending in 1234, could we still use that one to pay this order, or would you like to add another one?

# data[].attributes.body
Sure, I will be more than glad to provide you what we need from you. In this case, I would like to know if your registered credit card is available to make the charge now, otherwise we need to have a new credit card to make payment. This can be entered by you in your account and let us know when it's ready via email, text message, chat or a phone call.

# data[].attributes.body
We cannot get the payment if you keep running and running the payment without having a pre-approval of running the card, the card will lock. So that may have been what happened, because I haven't used the card, I've been on vacation. If you keep running the card, the card will lock. This is a company card. So maybe, what's wrong with th e card may be locked.

# data[].attributes.body
I am sorry to hear that, do not worry we can pause this process and wait until you inform us the credit card has been approved so we can charge you.

# data[].attributes.body
Oh, I do apologize for this inconvenience, but I'm also glad to hear that you've been on vacation I think we all deserve a break from work once in a while you know.
Since you're mentioning that we cannot use the credit card that we have on file, is there a new one that we can add maybe?

# data[].attributes.body
I'm sorry to hear about that, and also because we are interrupting your vacations with all this. Could you please be so kind to let us know when we can run the payment in order to avoid many attempts?

# data[].attributes.body
So, have you've been running the credit card every day without permission?

# data[].attributes.body
Yes, ma'am as I mentioned is a process the system we made in order to capture the payment. Also, let me mention we tried to reach you before to let you know about this inconvenience with the credit card.

# data[].attributes.body
Yes, unfortunately that is the way we handle pending capture payments to ensure the funds will be cover, but once it is paid we will no longer be charging the card or contacting you about the situation.

# data[].attributes.body
Yes (CUST's Name) as part of our process, we are running the payment every day to see when it's possible to make the charge. If we don't have a successful charge, we will call our customers and will let them know about it. That's the reason of this call, to let you know about this situation, to see if we can run the payment with this card or a different one or if you have any special instruction to us.

# data[].attributes.body
Yes, it will be as soon as possible and believe me it'll be the last payment you ever get from me because we're going to cancel our app, we'll go to somebody else, this is ridiculous.

# data[].attributes.body
I totally understand where you're coming from, and we truly do not want to lose you as the valuable customer you've been. Here's what we can do: let's pay this order in total to end this failed capture request we are getting due to the credit card is not running. And if it's okay with you, give us another chance!
I can definitely help you on setting a new order and providing a 10% discount due to the inconvenience caused, and as I see on your account you order a lot from Carrabba's Italian Grill. So what do you think? Dessert can be on ezCater :)

# data[].attributes.body
I am really sorry for the inconvenience, totally understandable your position, and we will wait until you advise us we can capture the payment to avoid this inconvenience in the future with you.

# data[].attributes.body
I'm really sorry to hear about that. We would like to keep giving you a great service, and also trying to find possible solutions regarding this situation. For example, if you spend more than $5k you can apply for an invoicing account. I can send you additional details if you want to?