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1. Welcomed, Appreciated
2. Considered

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1. Considered
2. Takes time to get past global leadership

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1. Idea rarely comes up
2. Not encouraged enough

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Support from Leaders in organizing and managing platform/tech events.

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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1. Healthy, Balanced
2. Encouraged

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1. Exceptions in pockets
2.

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1.  Dependent on Clients
2. Is a problem for around 10% of people

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Managers and leads check on employee well-being during their weekly/monthly catch-ups. Inform the HR team if they find any red flags or EWS within the team. Employees should also be open, honest and candid.
Encourage employees to flag concerns and problem solutions affecting their work-life balance.
UGR champs can hold informal check-ins within their teams to check on employee well-being.

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If the work life balance is hampered due to some issues/delays from client side, then its PM's responsibility to push back/set expectations/readjust the timeline.

If its not happening, then employees should escalate

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1. Awesome
2.  Synergy, Collaboration

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1. Not always, Blame game occasionally
2. Depends on manager
3. Need JIRA for everything

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1. Junior members needs technical oversight and covering
2. One who is cooperative often have to put extra hours

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

# data[].attributes.headline
Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Equip team members to say "NO" assertively, when they are already packed

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Ensure that the process of giving extra hours for junior team members, and separate tickets for lead oversight is followed across the board

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1. We understand that meeting customer expectations is the foundation of our success, and we strive to consistently deliver outstanding products and services that not only meet but surpass what our customers anticipate.

2. We strive to understand and exceed our customer's needs by providing exceptional delivery quality. We actively listen to their feedback and use it as a valuable resource for improvement. Employees are trained to actively listen to customer needs, concerns, and feedback, ensuring that their voices are heard and addressed promptly.

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1. We should hear properly about the customer expectation and if there is a situation it should be flagged as early as possible.

2. We rarely go beyond customer expectation.

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1. Sometimes when mistakes happen from our side we hesitate to take its ownership

2. Not everyone in project team have direct contact with customer. Hence difficult to align/understand customer expectation.

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Individuals - something any or all of us might do differently

# data[].attributes.subject
Individuals - something any or all of us might do differently

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Include customers and team members in the daily scrum, story grooming sessions wherever possible. Create opportunity for direct interaction with customer at least once in a week

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1. The customer's perspective is highly valued and central to decision-making in this environment.

2. The organization recognizes that customer satisfaction and meeting their needs are vital to the success of the business.

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1. Would recommend to look back and see whether we have the bandwidth to do it while committing with the customer.

2. Taken first into consideration and companies perspective is taken after.

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Team Leads, Members to do early callouts when they find challenges in meeting requested timelines

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1. Customer's perspective is accommodated a bit too much than needed and pushback is not adequate at times, which has a negative knock on effect on the Dev and QA teams. Unfortunately sometimes we see the same mistakes being repeated again and again and this ends up being a negative UGR.

2. Final customer perspective is not visible to an individual's level . Hence cant decide better solution.

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Come up with SOP (Standard Operating Procedure) to handle situation needing negotiations with customer effectively, to create a win-win situation

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1. Fair, Respectful and Equal
2. Work life Balance

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1. Instances of partiality felt
2.

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1.
2.

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Practice Leads/Managers should recognize and appreciate employees who have received nominations in their team meetings.

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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1. Customer perspective is our priority

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1. Customers are priority
2. Customer feedback is taken positively

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1. Pushback to customer requirement's is not adequate which affects team negatively
2.

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Process for handling Pushbacks to Customers especially for requirements that come in the last phases of release.

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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They need to highlight the push back from the customer to the respective PM/TL with relevant data
Define an escalation matrix.
Responsibility of TL