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Sticker of " All Passports / Singaporeans " on the floor all the way to counter

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Photo of which passport go where at the entrance

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Officers acting as marshals

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When MOP receive email for the SGAC, can indicate the lane also

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Have a huge LED screen on top of the bus hall

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Floor directional stickers

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Digital Message Board at Bus Concourse and before Bus Hall glass door

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Employ non security personnel as ushers

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Separate entrances for Singaporeans / Foreigners

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Publish on social media example ICA Tiktok, Facebook and Instagram showing video of where to go

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Show some picture along the way towards clearance hall to let MOP have a heads up on where they should queue before reaching the entrance

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Directional light signages on the floor

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Colour railings to indicate for SP/SPR & Foreigners

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Announce it on news to prompt people to know what to do when arrive for passport clearance

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At counter to indicate if counter is available or not

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Have some officer to station in from of the entrance

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Choke point before entrance to segregate different travelers

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Voice recording of direction instructions

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Different colors counters for different travelers

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Change the Bus hall layout. SC/PR/LTP left side Others right side

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Real time waiting time App

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To use Robot to guide MOP

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Color Coded barriers/stanchion/barricades

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Different Language of signage

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Divide the halls into levels so each level clears a specific traveler

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Speaker to inform MOP where to go

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Have some bright banner to attract everyone attention when enter the clearance hall

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Interactive Information terminals similar to malls to show travelers where to go

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Counter numbers to be bigger

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Have some banner at the entrance to indicate one lane for SC/PR/Work permit and the other for Others