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Use of data as a means of engagement.

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lead with strengths/acknowledge a recipient's strengths, even when there are convos that are prompted by program specialists saying a recipient needs help.

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lead with strengths/acknowledge a recipient's strengths, even when there are convos that are prompted by program specialists saying a recipient needs help.

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Need to prepare for visits based on what they ask for.

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Need to prepare for visits based on what they ask for.

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support new ECSs over time (e.g., in  RXII, a new ECS is supported for a year/buddy system)

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support new ECSs over time (e.g., in  RXII, a new ECS is supported for a year/buddy system)

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Ask "tell me what you need to work on over the next 30 days - how can I help you?"

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Ask "tell me what you need to work on over the next 30 days - how can I help you?"

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On-site visits can make a difference! Figure out ways to invite recipients to talk about themselves - engage in active listening!! Also, don't go in with the idea you're going to train...

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On-site visits can make a difference! Figure out ways to invite recipients to talk about themselves - engage in active listening!! Also, don't go in with the idea you're going to train...

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Writing emails welcoming, get in calls to make sure you are available to support, go out together to help bridge to have someone they trust, find a common place to start, common ground to start working with a recipient, constant availability, list of point of contacts, always cc de program director, integrate and work together , management meetings, region 12 shares recipients. If recipients see you often is easier to build bridges.

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Research how to celebrate programs, no matter what the program's challenges are.

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Research how to celebrate programs, no matter what the program's challenges are.

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Check program's Facebook page/website to see what they are promoting, celebrating, highlighting...

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Check program's Facebook page/website to see what they are promoting, celebrating, highlighting...

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Check on data and follow up on results and make yourself available. Some recipients are data driven and disregard human connections. Use strategies like saying "tell me your story" to make connections. Planning calls to understand the needs, build a relationship and give options. Also, just listening and being able to say it back, to connect and let them know that they are heard and follow up on their needs. We have those recipients that are not easy and may not want to connect. Some of them they just don't want engagement. Its a culture thing that they may want to do and get help from their consultants instead.

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To listen. Being very positive with them. Setting the stage to build a relationship. Ensure that you are there to help and follow up. Email, join calls, develop relationships, and communicate. Everyone is a resource, and go to the person that best knows. Learn from them and highlight their strengths. I would like to build exceptional relationships with my team first and foremost.

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It's lots of asking and listening

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ECS shared, the recipient had the knowledge, but they just needed the confidence. They present themselves as thought partners.

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We are all exceptional. No questions. More team building content, the dynamics, conflict resolution, making connections to the 5Rs. Equity and team building.

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A struggle is, when do they finish, when are they good to go?

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We walk a long side with each other.

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Develop expectations and hopefully do the training together so it’s not just us doing the training

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When dealing with a conflict with a program, come with a sense of humbleness - someone coming to support, coach, help not "fix."

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When dealing with a conflict with a program, come with a sense of humbleness - someone coming to support, coach, help not "fix."

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Having ongoing and clear communication. Co-facilitating with programs to better identify needs of the program. TTA Planning how can you create more opportunities for individualizing topics. Have a staff person to be responsible with the follow up. Always have a co-facilitator to follow up and take theory to practice. Assign responsibilities to program staff to follow up and grow from there. Have them ask questions like, what would you do? to spark reflection. What are you presenting to them to keep their interest?

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SG-Inform recipients that they are the expert and TTA are guides.

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SG-Inform recipients that they are the expert and TTA are guides.

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Small group option worked! like have the options to choose. 

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Small group option worked! like have the options to choose. 

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Just be yourself!

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Don't overwhelm recipients, but let them know what you have to offer and share.

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Let recipients know what you can bring to the table.

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"Soft handover" build capacity side by side.

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Don't give up!

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Strategies to Support Relationship Building

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Strategies to Support Relationship Building

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-Leverage existing relationships and opportunities (eg Program Specialists, site visits, planning calls)
-observe/shadow other ECS when possible
-Effective transitions when caseloads shift
-E-mail POC frequently, call or follow-up when you can
-After a training or TA visit, ask what went well or what can be improved upon (be vulnerable first)
-Meet programs where they are
-Send related resources based on need/interest
-Find one “access person” in the program who will utilize TA
-Schedule next TA visit before you leave the training/event
-Although it maybe bumpy at the beginning, be persistent, good visits will follow!

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Appreciated the guiding questions for both the small and micro-groups

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Appreciated the guiding questions for both the small and micro-groups