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Scenario 1: Dental Appointment – Role-play

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Scenario 1: Dental Appointment – Role-play

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This afternoon, I’m going to the dentist because of a strong toothache that hasn’t let me rest for the past few days. I arrive at the clinic and greet the receptionist. She checks the schedule and tells me my appointment is set for 3:00 p.m. There are still ten minutes left, so I sat down in the waiting room. Once the time comes, the dentist calls me in and asks me to enter the examination room. He starts by asking basic questions like my name, health insurance, and medical history. Then he asks how long I’ve felt the pain, where it’s located, and what medication I’ve taken. After that, he asks me to lie down on the chair and begins examining my teeth. After a few minutes, he tells me that a cavity is starting to form. He prescribes pain medication for one week and explains that if the pain continues or gets worse, he may need to remove the tooth. Also, he told me that I should rest and be careful with the foods I eat, so that they are not crunchy or hard to chew. For now, that’s all. I thank him for the consultation and say goodbye to both him and the receptionist as I leave the clinic.

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Job Interview - Entry Level English Teacher

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Job Interview - Entry Level English Teacher

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Context: This scenario takes place in a private language institute in Medellin. The interview is for an entry-level English teaching position. The interviewer (I) wants to learn about the candidate’s experience, teaching style, and motivation. The candidate (C) answers politely, showing interest and professionalism. The interaction is formal but friendly.

Dialogue: I: Good morning, thank you for coming. Can you tell me briefly about your teaching experience?
C: Good morning, thank you for the invitation. I have worked as a volunteer tutor for two years, and I have prepared lesson plans for young learners.
I: That sounds good. How do you keep students focused during long classes?
C: I usually use short, fun activities and group work to keep their attention.
I: Great. What kind of teaching methods do you prefer to use in your classes?
C: I like using communicative methods, where students practice speaking and real-life situations.
I: Very nice. Do you have any questions for us?
C: Yes, could you tell me about the average class size and if new teachers receive training?

Language Analysis – Scenario 1 (Job Interview)

Register / Formality:
The interview keeps a formal and polite tone. Both speakers use greetings and complete sentences. The candidate sounds respectful and confident, which fits this context.

Vocabulary:
Words like lesson plans, activities, and communicative methods are appropriate for a teaching interview. The vocabulary is clear and simple, but could include terms like classroom management to sound more professional.

Grammar:
Grammar is mostly correct. The candidate uses present perfect (I have worked, I have prepared) to describe experience and simple present (I like using...) for habits. Sentences are well-structured.

Pragmatics:
The conversation shows good manners and natural communication. The candidate uses polite forms (Could you tell me…) and the interviewer uses positive feedback (That sounds good). The tone is respectful and cooperative.

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Scenario 1: At the Airport – Missing Luggage

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Scenario 1: At the Airport – Missing Luggage

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1. Description & Dialogue

Context:

A traveler arrives at the airport and discovers that her luggage is missing. She speaks with the customer service agent at the airline counter.

Dialogue:

Traveler: Good afternoon. I just arrived on flight 345 from Bogotá, but my suitcase didn’t show up on the belt.

Agent: I’m sorry to hear that, ma’am. Could you please give me your baggage claim ticket?

Traveler: Sure, here it is. It’s a black suitcase with a yellow tag.

Agent: Thank you. Let me check our system. It seems your bag is still in Bogotá and will arrive on the next flight.

Traveler: Oh, that’s a relief! When can I expect to receive it?

Agent: It should arrive tonight around 9 p.m. We can deliver it to your hotel.

Traveler: That would be great, thank you for your help.

Agent: You’re welcome. Please sign this form and confirm your hotel address.

Linguistic Features

-Specific vocabulary:

flight, baggage claim, suitcase, luggage tag, ticket, system, deliver, hotel, form.

-Typical expressions:

“I just arrived on flight…”, “Could you please…?”, “When can I expect…?”, “Thank you for your help.”

-Interaction style:

Polite and semi-formal. Respectful and solution-focused, typical of a customer service situation.

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Context: María, a university student, decides to go to the doctor because she has had a sore throat and fever for three days. The conversation takes place in the doctor’s office, where the doctor attends to her kindly and professionally.

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Linney Jimenez - English Communication Scenarios in Real-Life Contexts

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Linney Jimenez - English Communication Scenarios in Real-Life Contexts

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Scenario 1: Medical Appointment

Doctor: Good morning, María. What brings you here today?
María: Good morning, doctor. I’ve been feeling sick since Monday. I have a sore throat and a bit of fever.
Doctor: I see. Have you had any other symptoms, such as a cough or headache?
María: Yes, I’ve had a bit of a dry cough, especially at night, and it hurts when I swallow.
Doctor: Have you taken any medication on your own?
María: I’ve only had warm water with honey and a painkiller for the pain.
Doctor: Very well. Let me take a look. Open your mouth, please… Yes, your throat is     swollen. It seems like a mild infection. I’m going to prescribe an antibiotic and a cough syrup.
María: Okay, doctor. Should I get some rest?
Doctor: That would be advisable. Try to rest, drink plenty of fluids, and avoid very cold foods.
María: Thank you very much for your attention, doctor.
Doctor: You’re welcome, María. Take care and come back in a week if you don’t get better.

Linguistic Features:

Specific vocabulary: fever, dry cough, inflammation, prescription, antibiotic, syrup, rest.

Typical expressions: “I’ve been feeling sick since…”, “Should I get some rest?”, “Thank you very much for your attention.”

Interaction style: formal, respectful, and empathetic, typical of a professional situation.

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Context: Gloria enters the supermarket to buy groceries. She asks the employee where certain products are located and if there are any discounts available. The interaction is short, clear, and polite, using everyday vocabulary such as aisle, price, and discount.

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Scenario 1: Shopping in a supermarket - interaction between the customer and the employee

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Scenario 1: Shopping in a supermarket - interaction between the customer and the employee

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DIALOGUE

Gloria: Excuse me, could you tell me where the dairy products are?

Employee: Sure, they are in aisle number 5, next to the bakery.

Gloria: Thank you! Do you have any discounts on fruits today?

Employee: Yes, bananas and apples have a 20% discount.

Gloria: Excellent, I'll take some. Oh, where is the checkout to pay?

Employee: The checkout is at the front, near the entrance.

Gloria: Perfect. Thank you for your help!

Employee: You're welcome! Have a great day.

Language Analysis

Register/formality:

The language is informal to neutral, suitable for everyday conversation between a customer and an employee. Polite expressions such as 'Excuse me' and 'Thank you' are used to maintain a courteous interaction.

Vocabulary:

Everyday and functional: aisle, price, discount, checkout. Practical phrases: Could you tell me where…?, How much does it cost?

Grammar:

Simple present and questions with could/can. Simple and clear structures.

Pragmatics:

Politeness and cooperation: the customer asks politely and the employee responds clearly and respectfully.

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Scenario 2: Buying Clothes at a Store – Role-play

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Scenario 2: Buying Clothes at a Store – Role-play

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I went to the mall with the idea of buying a pair of sports shoes that I could use for jogging and evening walks. After walking around and checking out several stores with well-known brands, I noticed some interesting offers at the Adidas shop and decided to go in. A friendly sales assistant greeted me and asked what kind of shoes I was looking for. I told her I needed something soft, comfortable, and lightweight. She said she had just the right pair and showed me a model that matched my needs. I mentioned I had seen the promotion earlier and it had caught my attention. The shoes were priced at 250,000 pesos, and the second pair came with a 50% discount. I asked for size 42, and she brought them out for me to try. I put them on and walked around the store to see how they felt. They were incredibly light and comfortable, exactly what I had been looking for. I told her I wanted to take both pairs, the red ones and the black ones. I asked if she could give me a discount on the first pair to get a better deal. She said she couldn’t but offered me an extra 10% off if I shared my email to receive future promotions. I accepted the offer and completed the purchase. I thanked her for her help and left the store feeling happy and satisfied with the shoes I had bought.

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Agent: Good afternoon, this is Laura from TecnoShop Customer Service. How may I help you?
Carlos: Good afternoon. I’m calling because I received my order yesterday, but the headphones arrived damaged.
Agent: I’m very sorry to hear that, Mr. Carlos. Could you please give me your order number so I can check the information?
Carlos: Sure, it’s number 25489.
Agent: Thank you. I’ve found it in the system. Could you please describe the damage to the product?
Carlos: Yes, one of the earphones won’t turn on, and the cable is broken.
Agent: I understand. In this case, we can offer you two options: send a new product or issue a full refund.
Carlos: I prefer the replacement, please.
Agent: Perfect. The new product will be shipped within three business days. You will receive an email with the tracking number.
Carlos: Thank you very much for your help.
Agent: You’re welcome, Mr. Carlos. Is there anything else I can assist you with?
Carlos: No, that’s all. Have a good day.
Agent: Thank you for your call. Have an excellent day.

Linguistic Features:

Specific vocabulary: order, product, refund, replacement, tracking number, damage, system.

Common expressions: “I’m very sorry to hear that,” “Could you please give me…?”, “You’re welcome.”

Interaction style: formal, polite, and focused on problem-solving.

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Step 2. Language Analysis – Scenario 1: Medical Appointment

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Step 2. Language Analysis – Scenario 1: Medical Appointment

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In this conversation, the language is formal but also friendly, which is very appropriate for a medical appointment. The doctor keeps a professional tone but uses expressions that show empathy, such as “I understand” or “Take care and come back in a week if you don’t get better.” The patient also speaks respectfully and uses polite phrases like “Good morning, doctor” and “Thank you very much for your attention.” The vocabulary is related to health topics, for example: fever, dry, cough, swollen throat, and antibiotic. The sentences are well written, and the verb tenses are used correctly, such as the present perfect in “I’ve been feeling sick since Monday.” In general, the dialogue shows respect, kindness, and good communication between the doctor and the patient. Step 2. Language Analysis – Scenario 2: Customer Service

In this scenario, the language is also formal and polite because it is a professional conversation. The agent uses kind phrases like “I’m very sorry to hear that” and “Could you please give me your order number?”, while the customer maintains a respectful tone when explaining her problem. The vocabulary is appropriate for the customer service context, with words such as order, refund, replacement, and tracking number. The sentences are well structured, and the verb tenses are used correctly, along with polite expressions like “Could you please describe the damage?” to show courtesy. In terms of language use, both show empathy and respect; the agent offers calm solutions, and the customer expresses her dissatisfaction politely. In summary, the overall tone is professional and shows a positive attitude to solve the problem effectively.

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Scenario 1: Dental Appointment – Role-play

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Scenario 1: Dental Appointment – Role-play

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This afternoon, I’m going to the dentist because of a strong toothache that hasn’t let me rest for the past few days. I arrive at the clinic and greet the receptionist. She checks the schedule and tells me my appointment is set for 3:00 p.m. There are still ten minutes left, so I sat down in the waiting room. Once the time comes, the dentist calls me in and asks me to enter the examination room. He starts by asking basic questions like my name, health insurance, and medical history. Then he asks how long I’ve felt the pain, where it’s located, and what medication I’ve taken. After that, he asks me to lie down on the chair and begins examining my teeth. After a few minutes, he tells me that a cavity is starting to form. He prescribes pain medication for one week and explains that if the pain continues or gets worse, he may need to remove the tooth. Also, he told me that I should rest and be careful with the foods I eat, so that they are not crunchy or hard to chew. For now, that’s all. I thank him for the consultation and say goodbye to both him and the receptionist as I leave the clinic.

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Reflection 1: Medical Appointment

In this scenario, the communication between the doctor and the patient was clear, respectful, and appropriate to the context. The use of language was consistent with the situation, as both parties maintained a formal and empathetic tone. The doctor used kind expressions such as “I’m going to examine you” and “I’m going to prescribe you an antibiotic,” which demonstrate professionalism and care. The patient also responded politely, using phrases like “Good morning, doctor” and “Thank you very much for your attention,” which reinforce an atmosphere of mutual respect. In addition, the vocabulary was specific and relevant, including health-related terms such as dry cough, swollen throat, fever, and rest, which allowed for precise communication.

Regarding grammar, the verb tenses were used correctly, especially the present perfect, which is useful to express symptoms that began in the past and continue in the present, as in “I’ve been feeling sick since Monday.” However, there are aspects that could be improved — for example, using more detailed descriptions when talking about symptoms. Instead of saying “I feel pain here,” it would be clearer to say “I feel a sharp pain in the lower part of my abdomen.” The doctor could also include more empathetic language by asking, “How has this affected your routine?” to build trust. Overall, this scenario shows that effective medical communication depends on the use of clear, precise, and respectful language that conveys information without confusion while maintaining trust between the patient and the professional.

Reflection 2: Customer Service

In the interaction between the customer and the service agent, the language was appropriate, polite, and professional. Both parties used expressions common to this type of context, which made the conversation flow smoothly. The agent showed empathy and willingness to help by saying “I’m very sorry to hear that” and “We can offer you two options,” which reflect a kind and solution-oriented attitude. The customer also maintained a respectful tone, using phrases like “Thank you very much for your help” and “I prefer the replacement, please,” which show politeness and self-control. The vocabulary was suitable, including words such as order, replacement, refund, and tracking number, which are typical terms in the commercial and customer service field.

The grammar was correct, and verb tenses were used appropriately. However, some aspects could be improved, such as providing more specific responses from the agent. For example, instead of saying “We’ll solve the problem soon,” it would be better to say “We’ll send you a new product within three business days.” This makes the communication clearer and more reliable. It would also be useful for the customer to confirm the information with questions like “So, will the new product arrive next week?” to avoid misunderstandings.

This reflection shows that politeness, accuracy, and empathy are essential elements in customer service. Using respectful and clear language not only improves the customer’s experience but also strengthens the professional image and the effectiveness of communication.

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Step 4. Specific Examples and Suggestions for Improvement

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Step 4. Specific Examples and Suggestions for Improvement

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Scenario 1: Medical Appointment

Example 1 (Grammar):

Change the sentence “I feel sick since Monday” to “I’ve been feeling sick since Monday” to correctly use the present perfect tense, which indicates an action that began in the past and continues in the present.

Example 2 (Vocabulary):

Instead of saying “It hurts somewhere here,” it would be better to say “I feel a sharp pain in the lower part of my abdomen,” using more precise and medical vocabulary that helps the professional understand better.

Example 3 (Detail):

When the patient says “I don’t feel well,” they could improve clarity by adding more information, for example: “I don’t feel well; I’ve had a headache and chills since last night.” This helps the doctor better understand the situation. Scenario 2: Customer Service

Example 1 (Grammar):
Replace the sentence “We’ll solve the problem soon” with “We’ll send you a new product within three business days,” to improve sentence structure and specify the action, which gives the customer more confidence.

Example 2 (Vocabulary):
Instead of saying “It’s damaged,” the customer could specify: “The left earphone won’t turn on, and the cable is broken.” This technical and concrete vocabulary helps the agent understand the problem more precisely.

Example 3 (Detail):
When the agent says “I’ll check your case,” it can be made more complete with a sentence like “I’ll check your case in the system and send you a confirmation by email,” which shows follow-up and attention.

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Dental appointment scenario – written analysis

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Dental appointment scenario – written analysis

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In this conversation, the tone is casual but respectful. The patient speaks kindly to the receptionist and the dentist. This is good for the situation because it shows politeness without sounding too formal. In real life, people often speak like this when they go to a clinic. It helps them feel comfortable and safe. The vocabulary is useful and shows an intermediate level of English. Words like appointments, toothache, and check-ups are good for this type of situation. Still, the vocabulary can be better. Adding words like medical history, insurance, or prescription would help students learn more and understand the topic better. Instead of saying “I need to see the dentist,” the patient could say “I’d like to make an appointment with the dentist.” This version is more polite and sounds more natural in a clinic The grammar is clear and correct. The sentences use good verb tenses like present perfect and simple past. Some phrases can be improved to sound more natural. For example, instead of saying “I feel pain in my tooth since last week,” it’s better to say, “I’ve been feeling pain in my tooth since last week.” This version is more common in English and shows better grammar. Politeness is shown in the way people speak. The patient uses kind words and does not speak in a rude way. The receptionist and dentist also speak with respect. This is important in a medical place. It teaches students how to be polite and how to speak in a professional way. This scenario is a good example of real communication in a clinic.

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In this conversation, the tone is neutral but friendly. The customer and the shop assistant speak in a simple and polite way. This is good for a clothing store because people usually talk like this when they buy something. It helps the conversation feel natural and easy. The vocabulary is good, but it can be more direct and clearer. Some phrases are basic, and it’s better to use more specific words. For example, instead of saying “I want this,” it’s better to say, “I’d like to buy this, please.” This sounds more polite and helps students speak better. Other useful phrases are “Do you have this in another color or size?” and “Can I pay by card?” These help students ask questions and understand answers more easily. The grammar is correct and fits the situation. The sentences are easy to understand and use good structures. Still, some phrases can be improved. Using polite forms like “I’d like” instead of “I want” helps students sound more respectful. These small changes help students speak with more confidence. Politeness is not always strong in shopping situations, but the shop assistant should be kind and patient. This makes the experience better for the customer. Even if the customer speaks in a simple way, the assistant’s attitude can help a lot. This shows students that good communication is not only about grammar, it’s also about how we treat other people.

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Dental appointment scenario written reflection:

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Dental appointment scenario written reflection:

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The dental appointment scenario shows strong clarity and coherence. The dialogue flows naturally, and the language used fits well within the context of a routine visit. There were no confusing parts, which meant the communicative purpose was achieved successfully. The tone is casual yet respectful, which suits the everyday nature of the situation. Both speakers maintain politeness, making the interaction feel realistic and appropriate. The vocabulary reflects a good level of English, with terms that support the scenario’s purpose. However, some words could be replaced with more precise expressions to enrich the experience. For example, changing “my tooth hurts” to “I’m experiencing sharp pain in my upper molar” would improve clarity. Also, replacing “Can you fix it?” with “Would you be able to treat it today?” would enhance tone and professionalism. The grammar used is mostly simple, which helps with understanding, but could be improved by integrating more complex structures. For instance, instead of saying “I need an appointment for my teeth,” the speaker could say “I’d like to schedule a dental check-up” to sound more natural and polite. The level of formality is well-balanced— casual but appropriate—which suits the situation. To improve, learners could prepare a short description of symptoms using specific vocabulary like “sensitivity to cold” or “bleeding gums.” These changes would make communication more effective and contextually accurate, helping students develop pragmatic competence in real-life interactions. Overall, the scenario is well-constructed and shows a solid understanding of how language works in everyday settings.

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The shoe shopping scenario presents a clear and easy to follow interaction between the customer and the sales assistant. The dialogue flows naturally and highlights a realistic exchange that fits well within a store environment. The tone used throughout is friendly and respectful, which is appropriate for this type of setting. The vocabulary reflects the customer’s intention and includes relevant terms, although some expressions could be improved to show greater mastery of the language. For example, instead of saying “they are soft,” the customer could say “they offer excellent cushioning and flexibility.” The grammar is simple and accessible, which makes the conversation easy to understand. However, using more advanced grammar such as “I’d like to purchase these shoes” instead of “I want the shoes” would enhance fluency and politeness. The level of formality felt slightly rigid, and it’s worth considering whether a more relaxed tone might suit the situation better. One of the strengths of this scenario is the use of clear and direct expressions, which helps convey the message effectively. To improve, the customer could use more specific vocabulary related to shoe features, such as “breathable mesh,” “arch support,” or “durable sole.” Adding detail also helps—for instance, saying “I noticed the buy-one-get-one-half-off deal displayed at the entrance” instead of just “I saw the promotion.” Practicing polite negotiation phrases like “Is there any additional discount available?” would also make the interaction smoother. Overall, the scenario shows a good foundation and offers many opportunities for growth in vocabulary, grammar, and pragmatic awareness. Effective and confident interactions in real-life situations. Overall, the scenario shows a solid understanding of English and a good foundation for further development.

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Register/Formality:

The tone is polite and semi-formal, appropriate for customer service at an airport.

Vocabulary:

Words like flight, baggage claim ticket, system, deliver are correct and specific to travel.

Grammar:

Verb tenses are correct; the traveler uses present perfect (“has arrived”) and modal verbs (“could”, “will”) appropriately.

Pragmatics:

Both speakers use polite expressions (“I’m sorry to hear that,” “Could you please…,” “Thank you for your help”), which maintain a respectful tone.

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 Examples and Suggestions for Scenario 1: At the Airport 

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 Examples and Suggestions for Scenario 1: At the Airport 

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Example 1 (Vocabulary):

Instead of saying “belt,” I could say “carousel,” which is a more accurate term used in airports to refer to the baggage area.

Example 2 (Grammar):

I said “When can I expect to receive it?”, but “When should I expect to receive it?” sounds more polite and professional.

Example 3 (Fluency):

To make the conversation more natural, I could add linking phrases such as “I understand, but I’m a bit worried about my luggage.”

Suggestion 1:

Before future interactions, I will review common airport expressions to sound more confident.

Suggestion 2:

I’ll also practice polite modal verbs like could and would to improve tone and courtesy.

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Scenario 1: At the Airport – Written Reflection 

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Scenario 1: At the Airport – Written Reflection 

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In this airport scenario, communication between the traveler and the airline agent is clear and polite. The traveler expresses the problem in a calm way, which helps maintain a cooperative tone. The agent responds with empathy, saying “I’m sorry to hear that,” showing understanding and professionalism. The vocabulary used is context-appropriate, including terms such as flight, baggage claim, and deliver, which are specific to airport situations. Grammar structures are accurate and sentences are concise, making the dialogue easy to follow.

One of the main strengths of this scenario is the polite tone and the correct use of modal verbs like could and will. These words make requests softer and more respectful. The structure of the conversation -problem, explanation, and solution - is logical and coherent.

However, there are some areas for improvement. The traveler could use more precise vocabulary, for example, carousel instead of belt, and baggage report form instead of form. This would make the dialogue more professional and realistic for an airport context.

Overall, the conversation effectively shows polite and functional English for customer service. A few vocabulary adjustments would make it even more natural and contextually accurate.

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Scenario 2: Classroom Discussion – Online Learning Debate

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Scenario 2: Classroom Discussion – Online Learning Debate

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1. Description & Dialogue

Context:

Two students and their teacher are discussing the advantages and disadvantages of online learning in an English class.

Dialogue:

Teacher: What do you think about online learning compared to traditional classes?

Student 1: I think it’s more flexible. We can study anytime and anywhere.

Student 2: I disagree. It’s harder to concentrate at home, and we miss face-to-face interaction.

Teacher: That’s an interesting point. Do you think motivation is also affected?

Student 1: Yes, sometimes it’s difficult to stay focused without classmates around.

Teacher: Good observation. What could schools do to make online learning more engaging?

Student 2: Maybe more group projects or live sessions.

Teacher: Great suggestion. Collaboration really helps students stay active.

Linguistic Features

-Specific vocabulary:

online learning, motivation, concentration, flexibility, collaboration, interaction, engagement.

-Typical expressions:

“I think…”, “I disagree because…”, “That’s an interesting point.”, “Maybe we could…”, “Good suggestion.”

-Interaction style:

Friendly and academic. Encouraging and respectful communication between teacher and students, promoting participation.

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Register/Formality:

The tone is academic but friendly, suitable for a classroom discussion.

Vocabulary:

Words like flexible, interaction, motivation, engaging, collaboration are academic and relevant.

Grammar:

Students use present simple correctly and connect ideas with “because,” “so,” and “but.”

Pragmatics:

The teacher uses supportive expressions (“Good observation,” “Great suggestion”), encouraging participation - typical of classroom discourse.

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context:Karla goes to the bank to open a savings account. Karla asks about requirements, minimum deposit, and interest rates, while the advisor provides clear and courteous information.

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Scenario 2: At the bank - Advice for Karla

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Scenario 2: At the bank - Advice for Karla

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DIALOGUE :

Karla: Good morning. I would like to open a savings account.

Employee: Good morning, Karla. Can I see your identification?

Karla: Here you go. What documents do I need?

Employee: Identification, proof of address, and a minimum deposit of $50.000.

Karla: What is the interest rate?Employee: 3.5% per year.

Karla: Can I make the deposit today?Employee: Yes, please sign this form.

Karla: Thank you.

Employee: You're welcome!

Language Analysis:

Register/formality:

Formal and professional, with polite expressions such as I’d like to open… and Could you tell me…?

Vocabulary:

Related to banking: savings account, deposit, interest rate, ID, documents.

Grammar:

Use of the simple present and modals (could, would) for polite requests.

Pragmatics:

Courtesy and clarity, the client asks respectfully and the advisor responds in a precise and professional manner.

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 Examples and Suggestions for Scenario 2: Classroom Discussion 

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 Examples and Suggestions for Scenario 2: Classroom Discussion 

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Example 1 (Grammar):

During the discussion, I said “It’s harder to concentrate,” but “It can be harder to concentrate” is grammatically softer and more accurate.

Example 2 (Vocabulary):

Instead of “Maybe more group projects,” I could say “Schools could implement more collaborative activities,” which sounds more academic.

Example 3 (Fluency):

I could add transitions like “I see your point, but…” to make my arguments more coherent.

Suggestion 1:

I will continue practicing academic connectors and polite disagreement phrases to improve discussions.

Suggestion 2:

I plan to record short debates to analyze my fluency and tone in academic contexts.

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Scenario 2 – Hotel Check-in and Travel Desk Request

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Scenario 2 – Hotel Check-in and Travel Desk Request

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Context:
This scenario takes place in the reception area of a hotel in London. The guest (G) has just arrived after a long flight and is checking in. He also asks for help at the travel desk to book a taxi and a city tour. The receptionist (R) is polite, professional, and provides clear information. The interaction is semi-formal and friendly.

Dialogue:
R: Good evening. Welcome to Parkview Hotel. Do you have a reservation?
G: Good evening. Yes, the reservation is under Harold García.
R: Thank you. May I have your passport and a credit card, please?
G: Of course. Here they are. Could you also help me book a taxi to the airport for Sunday?
R: Certainly. What time is your flight?
G: It’s at 7:30 p.m., so I would need the taxi around 4:30.
R: Perfect. We can also offer a half-day walking tour tomorrow morning if you’re interested.
G: That sounds great. Please book me for the tour and confirm the taxi. Thank you.
R: You’re welcome, Mr. García. Enjoy your stay!

Language Analysis – Scenario 2 (Hotel Check-in and Travel Desk Request)

Register / Formality:
The interaction uses a semi-formal and polite register, which fits a hotel context. Both the guest and the receptionist are respectful and friendly. Expressions like “Good evening” and “May I have your passport, please?” show good manners and professionalism.

Vocabulary:
The vocabulary is simple but appropriate for travel situations. Words such as reservation, passport, taxi, tour, and flight are common in hotel conversations. The receptionist also uses service words like “enjoy your stay” and “we can offer”, which make the dialogue sound natural.

Grammar:
The grammar is clear and correct. The guest uses future forms and modals correctly: “I would need the taxi around 4:30.” The receptionist also uses polite questions with may and can, which are suitable for customer service.

Pragmatics:
The interaction shows excellent politeness and cooperation. Both speakers use please, thank you, and you’re welcome, which create a positive atmosphere. The receptionist gives options and the guest responds kindly. It’s a realistic example of respectful communication in a travel setting.

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Reflection – Scenario 1 (Job Interview)

In this job interview scenario, the language was appropriate and polite for a professional context. I think the best part was the formal register used by both speakers. The greetings and complete sentences helped to create a respectful atmosphere. The candidate sounded confident and used clear ideas to describe his experience and teaching methods.

The vocabulary was also suitable for this type of conversation. Words like lesson plans, activities, and communicative methods helped to explain the candidate’s work in a simple way. However, it could be improved by adding more technical words, such as student engagement or classroom management. That would make the answers sound more professional and specific.

In terms of grammar, the conversation was mostly accurate. The candidate used present perfect and simple present correctly, which made the answers easy to understand. Pragmatically, the polite expressions, such as Could you tell me…, made the interaction sound natural and respectful.

To improve, I would practice expanding my answers with more examples and try to include one result or achievement. For example: I prepared lesson plans that helped my students improve their pronunciation. This kind of detail shows confidence and professionalism. In general, the scenario reflects a clear and respectful communication style that fits well in an interview situation.

Examples and Suggestions:

I worked as a volunteer tutor for two years and I prepared lesson plans.
I have worked as a volunteer tutor for two years and I have prepared lesson plans.
(Use present perfect for experience that continues until now.)

I use short activities for make students interested.
I use short activities to keep students interested.
(Change “for make” → “to keep” for correct infinitive use.)

Tip: Add one achievement to sound more professional, e.g.
“I prepared lessons that helped students improve their pronunciation.”

Reflection – Scenario 2 (Hotel Check-in and Travel Desk Request)

In this scenario, the language was appropriate for a travel and service situation. The register was semi-formal, which fits the hotel environment perfectly. Both the receptionist and the guest used polite expressions such as Good evening, please, and thank you. This helped to create a friendly and professional tone. The dialogue also sounded realistic, similar to a real check-in experience.

The vocabulary was simple but effective. Words like reservation, passport, and tour were common in this context. The receptionist used service expressions like enjoy your stay and we can offer, which made the interaction feel natural and welcoming. However, it could be improved by adding a few more travel-related expressions such as check-in form, booking confirmation, or airport transfer. These would make the conversation more specific and detailed.

Grammar use was correct and easy to follow. The guest used modals like could and would politely, and the receptionist asked questions using may and can correctly. Pragmatically, both speakers showed positive behavior through gratitude and cooperation, which is essential in customer service.

To improve, I would practice adding more information and longer answers to sound more fluent. For example: Could you please confirm if breakfast is included in my reservation? Small additions like this help keep the conversation natural and more complete.

Examples and Suggestions:

I need the taxi at 4:30 because my flight is 7:30.
I would need the taxi at 4:30 because my flight is at 7:30 p.m.
(Add “would” for polite request and correct preposition “at.”)

Can you book me the tour?
Could you please book the tour for me?
(Use “could” and “please” to sound more polite.)

Tip: You can add expressions like “Is breakfast included in my reservation?” to make the interaction richer and more natural.

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Scenario 2: Classroom Discussion – Written Reflection

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Scenario 2: Classroom Discussion – Written Reflection

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This classroom discussion represents a respectful and interactive exchange between the teacher and students. The dialogue shows that all participants express their ideas clearly using academic vocabulary such as motivation, interaction, and collaboration. The teacher encourages participation with phrases like “That’s an interesting point” and “Great suggestion,” which help create a positive learning environment. The students express opinions using I think and I disagree, both common and appropriate for class discussions.

The strengths of this scenario include the natural tone, balanced participation, and accurate grammar. The use of linking words such as because and maybe makes the conversation coherent. The dialogue also reflects good pragmatic awareness, since the teacher supports student comments rather than judging them.

To improve the language, the students could use more advanced connectors such as on the other hand or in contrast to sound more fluent and academic. Also, adding modals like should or could would make their suggestions more polite.

Overall, this scenario shows clear and respectful communication in an educational context. With a few additional connectors and modals, the discussion would sound even more natural and academic.

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Reflection on Scenarios 1 and 2                         Examples of Scenarios 1 and 2

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Reflection on Scenarios 1 and 2                         Examples of Scenarios 1 and 2

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Scenario 1: Shopping at a supermarket - interaction between the customer and the employee.

In the supermarket scenario, the interaction shows how everyday communication can still require polite and clear language. The customer uses a neutral tone and expressions like Excuse me and Thank you, which make the conversation respectful and natural. The vocabulary is simple and functional, with words related to shopping such as aisle, price, discount, and checkout. These help to maintain clarity and ensure understanding between the customer and the employee. One strength in this scenario is the use of short and direct sentences, which make communication efficient. The dialogue also shows a cooperative attitude: the customer asks politely, and the employee responds with useful information. This reflects good social interaction and appropriate tone for a public service context. However, there are also areas for improvement. The customer could use more precise vocabulary, for example describing what kind of products they are looking for (fresh vegetables, low-fat milk). Some grammatical corrections are needed, such as keeping the correct word order in indirect questions (Could you tell me where the bread is?). Adding small details or polite closings could make the conversation sound even more natural. Improving these aspects would help the communication become smoother, clearer, and more realistic for everyday life.

Example for scenario 1: shopping at the supermarket

Example 1 (Vocabulary):

Instead of saying Where is the milk?, use Could you tell me which aisle the dairy products are in?

This makes the question more polite and natural, showing better command of everyday shopping vocabulary.

Example 2(grammar):

Change I looking for cereal → I’m looking for cereal.

Remember to use the correct form of the present continuous for ongoing actions.
Example 3 (Detail):

Add more description: instead of I need fruit, say I need some fresh fruit, like apples or bananas.
This gives more context and helps the employee understand better.

Scenario 2: At the bank - Advice for Karla

In the bank scenario, the interaction reflects a formal and professional context where politeness and accuracy are essential. The customer communicates respectfully using expressions like I’d like to open a savings account and Could you tell me what documents I need?. This shows appropriate tone and structure for a financial setting. The vocabulary used—such as requirements, deposit, interest rate, and documents—is specific and relevant, helping maintain clarity and professionalism. A major strength is the customer’s polite and calm approach, which builds a sense of trust. The use of modal verbs like could and would helps to maintain formality and respect. The bank clerk also uses clear explanations and courteous responses, creating a smooth and efficient dialogue. However, there is room for improvement. The customer could give more context, for example mentioning the reason for opening the account or asking for additional details about the benefits. Grammar should remain consistent, especially in question forms (What documents do I need? instead of What documents I need?). Also, expanding the responses slightly could make the conversation more natural. By using precise vocabulary and consistent grammar, communication would become more effective and realistic in this professional environment.

Example for scenario 2: consulting at the bank

Example 1 (Vocabulary):
Instead of I want to open an account, say I’d like to open a savings account.
The modal “would like” makes the tone more formal and polite.

Example 2(grammar):

Correct What documents I need? → What documents do I need?
Ensures correct question structure in English.

Example 3 (Detail):

Include polite responses: That’s perfect, thank you for the information.
This reinforces good communication etiquette and professionalism.