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Step 1: Select Two Real-Life Scenarios

Scenario 1: Ordering Food at a Restaurant

This situation happens when a person goes to a restaurant and talks to a waiter to order food, ask questions about the menu, and pay the bill. The conversation uses polite expressions and food vocabulary.

Scenario 2: Asking for Directions in the Street

This situation happens when a person is lost or needs to find a place and asks someone on the street for help. The conversation includes greetings, polite questions, and simple location words.

Step 2: Language Analysis

Scenario 1 – Restaurant

Register: Polite and neutral.

Vocabulary: Food and drink words like menu, order, water, chicken, rice, juice.

Grammar: Present simple for requests (“I want...,” “Can I have...”).

Politeness: Words like please, thank you, and excuse me make the conversation polite.

Cultural Norms: Customers wait for the waiter and use polite tone.

Scenario 2 – Asking for Directions

Register: Informal but polite.

Vocabulary: Direction words like left, right, straight, near, far, next to, behind.

Grammar: Questions with Where is...? or How can I get to...?.

Politeness: Use of excuse me and thank you very much.

Cultural Norms: Friendly tone and clear answers.

Step 3: Reflection

Reflection 1: Restaurant Scenario

The language in the restaurant scenario was simple, clear, and polite. The customer used common expressions like “Can I have a chicken sandwich, please?” and “Thank you very much.” This made the conversation friendly and easy to understand. The waiter also used polite language such as “What would you like to drink?” and “Here is your order.” The vocabulary was correct for the situation, using food words and polite phrases. The tone was respectful and neutral, which fits a restaurant context.
However, some parts could be improved. The customer sometimes used short phrases like “I want chicken,” which sounds too direct. It would be better to say “I would like chicken, please” to sound more polite. The conversation could also include more expressions, such as “Can you recommend something?” or “The food is delicious,” to make it more natural. Grammar was mostly correct, but using full sentences helps make speech clearer. These small changes would make the conversation smoother, more polite, and more realistic for a restaurant setting.

Reflection 2: Asking for Directions Scenario

In the directions scenario, the communication was simple and clear. The person asking for help said, “Excuse me, where is the bus station?” and the other person answered, “Go straight and turn right.” This language is easy for beginners to understand and fits the context of asking for directions. The tone was polite and friendly, and both speakers used basic but correct grammar. Words like left, right, next to, and behind helped make directions clear.
Some improvements could make the dialogue better. For example, the person could add polite forms like “Could you tell me how to get to the bus station, please?” instead of “Where is the bus station?” The helper could use full sentences such as “You need to walk two blocks and then turn right.” These details make the conversation sound more complete and natural. Also, adding small talk, such as “You’re welcome, have a nice day,” helps make it sound more friendly and culturally appropriate. These adjustments would improve the interaction and make the communication smoother and more polite.

Step 4: Specific Examples and Suggestions

Restaurant Scenario

Example 1 (Grammar): Change “I want chicken” → “I would like chicken, please.”

Example 2 (Vocabulary): Add expressions like “Can you recommend something?” or “The food tastes good.”

Example 3 (Politeness): Use “Excuse me” before asking for the bill → “Excuse me, can I have the bill, please?”

Suggestion: Practice using polite forms (would like, please, thank you) before going to a real restaurant.

Asking for Directions Scenario

Example 1 (Politeness): Change “Where is the bus station?” → “Could you tell me where the bus station is, please?”

Example 2 (Detail): Instead of “Go straight,” say “Go straight for two blocks and then turn right.”

Example 3 (Closure): Add friendly ending → “Thank you very much!” / “You’re welcome, have a nice day.”

Suggestion: Practice short role plays with classmates to improve pronunciation and polite tone in real-life situations.

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Step 1: Creation of Two Real-Life Contextual Scenarios

Scenario 1 – Talking to a Professor About an Assignment

Context:

Laura, a university student, contacts her English teacher to ask for clarification on an assignment she has not fully understood. The situation takes place in a polite, semi-formal academic setting.

Dialogue:

Laura: Good afternoon, professor Sanjuanelo. Do you have a moment to talk about the last assignment?

Professor Sanjuanelo: Of course, Laura. What would you like to know?

Laura: I read the instructions, but I’m not sure how long the reflection part should be.

Professor Sanjuanelo: That’s a good question. The reflection should be between 200 and 250 words.

Laura: Oh, I see. And should we include references?

Professor Sanjuanelo: Yes, please include at least one reference using APA format.

Laura: Thank you for your help, Professor. I just wanted to make sure I’m doing it right.

Professor Sanjuanelo: No problem at all, Laura. It’s always good to clarify doubts. Good luck with your work!

Laura: Thank you, have a great day!

Scenario 2 – Calling Customer Service About a Delayed Package

Context:

David ordered a new pair of shoes online, but the package hasn’t arrived after two weeks. He calls the customer service center to ask about the delay.

Dialogue:

Agent: Good morning, thank you for calling FastSan Support. How can I help you today?

David: Hello. I ordered a pair of shoes two weeks ago, but my package didn’t arrived yet.

Agent: I’m sorry to hear that. Could you please provide your order number?

David: Yes, it’s #123456.

Agent: Thank you. Let me check… It seems there was a delay due to transportation issues. The package should arrive by Friday.

David: Okay, thank you for the information. I was worried it got lost.

Agent: Don’t worry, it’s on the way. You will receive a tracking update soon.

David: Great, I appreciate your help. Have a nice day!

Agent: You too! Thank you for calling FastSan.

Step 2: Language Analysis of Both Scenarios

Language Analysis – Scenario 1

Formality: The tone is semi-formal, appropriate for a student–teacher interaction.

Vocabulary: Academic and polite expressions like “clarify,” “assignment,” “reference” fit the context.

Grammar: Sentences are grammatically correct and easy to understand. The modal verbs should and could are used correctly.

Pragmatics: The tone shows respect and courtesy, suitable for an academic setting.

Language Analysis – Scenario 2

Formality: Neutral-formal, appropriate for a customer–agent conversation.

Vocabulary: Specific and correct vocabulary related to shipping and service (order number, tracking update, delay).

Grammar: Correct use of tenses and structures, especially present perfect (hasn’t arrived) and polite modals (could you please).

Pragmatics: Both speakers maintain politeness and cooperation; empathy and clarity are evident.

Step 3: Written Reflections (200–300 Words Each)

Scenario 1

This academic scenario illustrates effective and appropriate communication in a semi-formal university context. Laura approaches her professor with respect and politeness, which is essential in academic settings. The conversation begins with a formal greeting and continues with clear, concise questions. The professor responds patiently and precisely, showing a good example of teacher–student interaction.

One of the main strengths of this dialogue is the use of modal verbs such as should and could, which make Laura’s questions polite and non-demanding. The vocabulary is also appropriate for an academic environment, including words like assignment, reflection, and APA format. The grammar is accurate and the structure of the conversation is easy to follow, which makes the dialogue clear and effective.

In terms of pragmatic use, the exchange shows cultural awareness and politeness. Laura waits for the professor’s responses and expresses gratitude several times, which contributes to maintaining a respectful tone.

However, there is room for improvement. Laura could have included more expressions of appreciation or clarification, such as “I really appreciate your time” or “Could you please explain that part again?” These small additions would make her communication sound more natural and fluent.

Overall, this scenario demonstrates a solid command of English in an academic context. The language used is polite, grammatically correct, and contextually appropriate. With minor vocabulary and fluency adjustments, the interaction could sound even more authentic and effective.

Scenario 2

This customer service scenario presents a professional and polite exchange between a client and a service representative. Both speakers maintain a calm and respectful tone, which is fundamental in this type of interaction. The conversation starts with a friendly greeting, followed by a clear description of the problem. The agent listens actively and provides a direct solution, showing good communicative efficiency.

The strengths of this dialogue include its clarity, organization, and empathy. The agent uses the phrase “I’m sorry to hear that,” which expresses understanding of the client’s frustration. The vocabulary is accurate and suitable for a service context, with expressions like order number, tracking update, and delay. The grammar is correct, especially the use of the present perfect in “hasn’t arrived yet,” which conveys an ongoing situation.

From a pragmatic perspective, both participants follow social norms of politeness. The customer shows patience and gratitude, while the agent maintains professionalism and reassurance. This balance creates a positive and realistic interaction.

Still, there are some areas for improvement. The agent could add stronger empathy or compensation, such as “We sincerely apologize for the inconvenience; we’ll offer you a discount for your next purchase.” Likewise, the customer could provide more details about the purchase to help the conversation move faster.

In conclusion, this scenario demonstrates a natural, respectful, and well-structured use of English. The tone, grammar, and vocabulary are consistent with a formal service context, and the communication successfully achieves its purpose—solving the problem politely and effectively.

Step 4 – Specific Examples and Suggestions

Scenario 1

Example 1 (Grammar):

Change “I just wanted to make sure I’m doing it right” to “I just wanted to confirm that I’m following the instructions correctly” to use more formal and precise academic language.

Example 2 (Vocabulary):

Instead of saying “Thank you for your help,” say “I really appreciate your time and guidance” to sound more polite and professional.

Example 3 (Detail):

When the student asks about the reflection, she could add: “I checked the platform but wanted to confirm with you” to show preparation and responsibility.

Suggestion:

Before meeting the professor, the student could prepare her questions in advance using academic phrases like “Could you please clarify…” or “I’d like to confirm…” to make the conversation smoother and more formal.

Scenario 2

Example 1 (Grammar):

Change “My package didn’t arrive yet” to “My package hasn’t arrived yet” to correctly use the present perfect tense for an ongoing situation.

Example 2 (Vocabulary):

Instead of saying “There was a delay,” say “There was an unexpected delay due to logistics problems” to provide a clearer and more professional explanation.

Example 3 (Detail):

When the customer reports the issue, he could add: “I placed my order on October 1st, and it was expected by October 8th” to give precise time information.

Suggestion:

During real calls, the customer service agent could use empathetic expressions like “We sincerely apologize for the inconvenience” and “We’ll make sure this doesn’t happen again” to improve customer satisfaction and professionalism.

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Step 1: Selection of two real-life situations

Situation 1: Talking or Discussing Stories in a Book Club

Context: At the municipal library, five members of a book club gather to discuss and share the stories they have read during the month of August, including their latest reading, The Little Prince. They express their opinions about the book’s message, the characters, the literary devices used by the author, Antoine de Saint-Exupéry — such as symbolism and metaphors — and the development of the plot. Two of them, Cristal and Rafael, share their interpretations and emotions about the literary work, guided by questions provided by their leader, Sofía.

Characters:

Sofía: Moderator or leader of the meeting.

Cristal: Member of the book club.

Rafael: Member of the book club.

Dialogue:

Sofía: Good morning to all the wonderful members of this book club. Let’s start our conversation by talking about the last book we read, The Little Prince. Since there are many of us, I’d like to ask Cristal and Rafael to tell us a little about this book, please. You can now answer this question: What do you think about the story of the book?

Cristal: Good morning, everyone. Thank you for the opportunity. Answering your question, Sofía, in my opinion, the author allowed us to learn to see with the heart. He uses many metaphors, like the rose and the fox, to express or talk to us about friendship and love.

Rafael: Good morning, everyone. I can say that I agree with what Cristal said. I believe that the symbolism of the characters and the planet represents various aspects of human nature, and that is very impressive.

Sofía: Thank you for those contributions, guys. Now, could you tell me what you think about the main character and the plot of the book?

Cristal: Of course. I think The Little Prince shows that innocence and wisdom that children have. His emotions change along with him throughout his journey in life, where he meets new characters and shows us the cycle of life in a very unique way.

Rafael: Exactly. In my opinion, this story reminds us all that what is essential is invisible to the eyes. It makes us reflect on whether we are truly valuing the feelings, friendship, and love of the people around us as they deserve.

Sofía: Beautiful reflections. Thank you, Cristal and Rafael, for sharing your opinions and ideas with us.

Situation 2: Talking About Art in an Interview

Context: In an art gallery in the city of Bogotá, a foreign painter named Ana, who works in surrealism, and Antonio, a final-year fine arts student, meet for a short interview about art. The interview is conducted by the student as part of his final university project. During the conversation, they talk about surrealism, the use of contrast and colors, the main techniques of surrealism, and how perspective and emotions influence this artistic style.

Characters:

Antonio: Art student

Ms. Ana: Surrealist painter

Dialogue:

Antonio: Cordial greetings. Good evening, Ms. Ana. Thank you for allowing me to conduct this short interview. I must say I really like your paintings and your surrealist technique.

Ms. Ana: Cordial greetings. Good evening, young Antonio. It’s also a pleasure for me to have this opportunity; I’m glad to know that you enjoy my work. I’d like to express that surrealism is a very unique style that allows us, as artists, to express emotions, thoughts, and dreams from the unconscious, and to reflect them through our artworks for art lovers like you.

Antonio: I can say that, in my opinion, your use of contrast and colors creates a very intense expression of inner feelings, which can be interpreted in different ways depending on the viewer’s perspective. I’d like to ask you — what inspires you when you paint your artworks?

Ms. Ana: I understand your point. In response to your question, I can say that my inspiration comes from imagination and nature. In my weekly routine, I try as much as possible to paint what my mind and heart see — not only what the eyes see — transforming the ordinary into something fantastic or magical.

Antonio: I find your way of getting inspired very interesting. Now, to conclude, I have one last question: how would you compare surrealism with other artistic styles?

Ms. Ana: Well, when comparing surrealism with another artistic style — for example, realism, which is, so to speak, its nemesis — surrealism is more emotional than logical. It focuses mainly on dreams and symbols rather than on visible reality. Surrealism is different, special.

Antonio: I agree with what you’ve said. Surrealism gives artists more freedom to show their ideas to the world. Thank you very much for your time and attention, and for sharing this moment with me, Ms. Ana.

Ms. Ana: You’re welcome, young Antonio. It’s a pleasure to share knowledge and thoughts with students who love art as much as you do. Keep exploring art, and never stop expressing your emotions through your paintings or personal creations. I wish you great success with your final project.

Step 2: Language analysis

Situation 1: Talking or Discussing Stories in a Book Club

Register or formality: Semi-formal or neutral, appropriate for a book club meeting, presenting a reflective, polite, and friendly tone.

Vocabulary: Participants use literary vocabulary suited to the context, with terms such as character, author, plot, metaphors, emotions, symbolism.

Grammar: Proper use of past and present simple tenses in expressions, and implementation of well-structured sentences.

Pragmatics: Use of polite expressions such as I believe that, In my opinion, What do you think about the story of the book?, Good morning. A friendly tone is shown, with respect for others’ opinions, orderly communication, empathy, and emotional connection.

Situation 2: Talking About Art in an Interview

Register or formality: Formal or semi-formal, appropriate for the context of an interview between a student and a surrealist painter, presenting an appreciative, polite, and respectful tone.

Vocabulary: Specialized art vocabulary is used, with descriptive or technical art terms such as colors, contrast, expression, surrealism, technique, perspective, style, artistic, emotions, realism.

Grammar: Appropriate use of comparative and argumentative structures in expressions.

Pragmatics: Use of polite expressions such as Good evening, I understand your point, Thank you very much for your time and attention, Cordial greetings, In my opinion. A professional and friendly tone is shown, with a cooperative attitude, respect for speaking turns, active listening, and appreciation for artistic knowledge.

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Step 3: Reflection

Reflection 1: Situation: Talking or Discussing Stories in a Book Club

In this scenario, a semi-formal or neutral communicative situation is reflected, in which the members of a book club share opinions and ideas about a literary work they have read in English. The language used is appropriate for a cultural and academic context, as it combines reflection, politeness, and specialized literary vocabulary. The moderator or leader plays a key role by guiding the conversation through open-ended questions that foster timely participation and respect among all speaking members.

One of the main strengths that can be observed is the use of expressions that convey interpretation and personal opinion, such as “I believe that” and “In my opinion.” These phrases help create a cooperative and reflective tone. The vocabulary used — character, author, metaphors, symbolism, and plot — is suitable for the literary context, as it demonstrates mastery and understanding of concepts related to reading. Likewise, the dialogue shows emotional connection, empathy, and active listening toward the literary work, which enriches the interaction.

However, the entire interaction could be enriched by incorporating a more balanced exchange among the participants, in which each of them contributes various examples and perspectives on the work The Little Prince. This would create a conversation with greater dynamism and a more collaborative element. It would also be beneficial to implement follow-up questions and comments that unify the ideas presented, allowing for a deeper literary analysis while maintaining the coherence of the dialogue.

In summary, this situation illustrates how the optimal use of language enhances the exchange of ideas in an educational and cultural context, where the interaction among the members of the reading club demonstrates a reflective attitude toward literature, as well as empathy and respect. The use of a cordial tone and literary vocabulary helps sustain a pleasant atmosphere of learning and dialogue.

Situation 2: Talking About Art in an Interview

In this scenario, a formal conversation is portrayed between a final-year fine arts student and a surrealist painter. This conversation is characterized by the use of specialized art-related vocabulary and a respectful tone. The language used is appropriate for an interview context, as it demonstrates genuine interest, professionalism, and courtesy. Each speaker employs friendly expressions such as “Good evening,” “It’s a pleasure,” “Thank you very much for your time and attention,” and “Cordial greetings,” which help maintain a cooperative and cordial interaction.

Among its main strengths is the use of precise artistic terminology, integrating words such as colors, contrast, technique, perspective, expression, and surrealism. Each element of this extensive lexicon allows the conversation to reflect knowledge of the art field and to be more coherent with the theme. The structure of the dialogue is also orderly and clear: the student asks specific and well-connected questions, while the artist responds thoughtfully, offering explanations and comparisons that enrich the communicative exchange.

However, the conversation could be enhanced by incorporating a deeper exploration of the symbolic and emotional language of surrealist art. It would be interesting if the interviewing student posed questions that allowed the artist to reflect on the meaning of her works or on how her emotions influence the creative process. This type of dialogue would add more artistic depth by providing an analytical value to the interview.

In summary, the interview presents a well-structured and respectful exchange that highlights artistic experiences and knowledge. The timely use of reflective language, together with analytical questions, strengthens and emphasizes communication and the power of art as a medium of human connection and expression.

Step 4: Specific examples and suggestions

Situation 1: Talking or Discussing Stories in a Book Club

Example 1 (Interaction):

The members of the reading club, Cristal and Rafael, could ask each other short follow-up questions to make the conversation much more dynamic.

For example, instead of stopping after saying, “I believe that the symbolism of the characters and the planet represents various aspects of human nature,” Rafael could add:

“Do you agree with me, Cristal, that the author uses symbolism to show or reflect the characters’ emotions to the readers?”

This would encourage more effective interaction and participation among the club members.

Example 2 (Vocabulary):

Replace general phrases such as “talk to us about friendship and love” with more literary language, like:

“discuss the themes of friendship and love through symbolic elements.”

Thus, refining the level of precision while enhancing the depth of literary analysis.

Example 3 (Detail):

In the part where Cristal says, “His emotions change along with him throughout his journey in life,” she could expand her idea by adding specific examples from the book, such as:

“For example, when he leaves his planet, we observe how his curiosity and sadness increase, revealing the way in which his journeys transform him emotionally.”

Including literary evidence supports the opinion and demonstrates a deeper level of comprehension.

Suggestion:

Before holding future book club meetings, each designated participant could prepare two to three open-ended questions and a few key quotes from the book they wish to discuss. This way, when it’s time to present them, they can engage in a more complete conversation and maintain balanced participation. This strategy would make the discussion more collaborative and analytical.

Situation 2: Talking About Art in an Interview

Example 1 (Interaction):

Young Antonio could provide some interpretative questions, not just descriptive ones.

For example, instead of “what inspires you when you paint your artworks?” he could ask:

“How do your experiences and emotions influence the fantastical imagery in your paintings?”

This would allow the painter to reflect more deeply on the creative process she goes through each time she creates a surrealist artwork, fostering a meaningful interaction between the student and the artist.

Example 2 (Vocabulary):

In the sentence stated by Ms. Ana, “I try as much as possible to paint what my mind and heart see,” it could be replaced with slightly more technical vocabulary from the artistic field:

“I strive to capture the images that reside in my subconscious, representing them through surrealist compositions on canvas.”

This elevates the language and fits better within the professional and artistic context intended.

Example 3 (Detail):

In the dialogue where Ms. Ana compares surrealism with realism — “when comparing surrealism with another artistic style — for example, realism, which is, so to speak, its nemesis — surrealism is more emotional than logical. It focuses mainly on dreams and symbols rather than on visible reality” — her contribution could be improved by adding other aspects to reinforce her explanation.

For example, adding: “It seeks to reveal the hidden aspects of the human mind and express the deepest emotions that reside there through symbolic imagery.”

This would provide a deeper and more complete explanation of the meaning of surrealism.

Suggestion:

Next time the student Antonio interviews an artist, he could prepare a script in advance that includes more comprehensive questions (technical, reflective, interpretative, and descriptive), so that when he presents them, he can engage in a conversation that allows for greater knowledge sharing. This would enable him to gain a richer understanding of different perspectives and elicit deeper responses from the interviewed artist.

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Step 1 – Two Real-Life Contextual Scenarios

Scenario 1: Selling Desserts in a Small Business

Context:
In this scenario, Kat owns a small dessert business where she sells healthy, sugar-free cakes and brownies. One afternoon, David, a new customer, visits her stand at a local market. They have a short but polite conversation in English about the ingredients, flavors, and prices of the desserts. This situation shows how English is used in entrepreneurship, customer service, and daily communication with clients.

Dialogue:

David: Good afternoon. These desserts look delicious. What kind of ingredients do you use?
Kat: Good afternoon, sir. Thank you! I make them with almond flour, stevia, and natural fruit. They’re completely sugar-free.

David: That’s great. Do you have anything with chocolate?
Kat: Yes, of course. This one is a chocolate brownie with walnuts — it’s one of the most popular.
David: Sounds perfect. How much does it cost?
Kat: They're three thousand pesos each, or two for five thousand pesos.
David: Excellent. I’ll take two, please.
Kat: Thank you very much, sir. Would you like them packed separately?
David: Yes, please. And congratulations, everything looks amazing.
Kat: Thank you! Have a sweet and healthy day!

Scenario 2: Job Interview for a Handicraft Workshop

Context:
Valeria, a creative young woman passionate about arts and crafts, attends a job interview at “Art & Soul,” a workshop that produces handmade decorations and recycled crafts. The interviewer, Paolo, asks her about her experience, skills, and motivation for applying. The interview is conducted in English, emphasizing formal, professional, and polite communication.

Dialogue:
Paolo: Good morning, Valeria. Thank you for coming today. Could you please tell me a little about yourself?
Valeria: Good morning, Mr. Paolo. Thank you for the opportunity. I’m a creative person who loves handmade art. I’ve been making decorations and crafts since I was a teenager.
Paolo: That’s great. Why do you want to work in our workshop?
Valeria: I admire your projects because they combine art with sustainability. I’d love to be part of a team that values creativity and the environment.
Paolo: Excellent answer. What skills do you think are your strengths?
Valeria: I’m patient, detail-oriented, and I enjoy teamwork. I also have experience with painting, sewing, and using recycled materials.
Paolo: Wonderful. Thank you for sharing. We’ll contact you soon.
Valeria: Thank you very much for your time and consideration, Mr. Paolo.

Step 2 – Language Analysis

Scenario 1 – Dessert Business Interaction

Register/Formality: Neutral and polite; appropriate for customer service.

Vocabulary: Includes business and food-related words such as ingredients, sugar-free, almond flour, chocolate, walnuts, packed.

Grammar: Correct use of present simple for descriptions and offers (“I make them with almond flour”).

Pragmatics: Polite expressions like Thank you, sir, Have a sweet day, and Would you like them packed separately? show respect and kindness, fitting for a customer interaction.

Scenario 2 – Job Interview for Handicrafts

Register/Formality: Formal and professional; proper for a job interview.

Vocabulary: Focused on work and creativity: skills, experience, teamwork, sustainability, decorations, crafts.

Grammar: Clear sentence structure and proper verb tense use.

Pragmatics: Use of politeness markers like Thank you for the opportunity and I’d love to be part of your team reflects cultural and professional respect.

Step 3 – Reflection

Reflection 1- Dessert Business Scenario

The dessert business scenario reflects a natural and friendly interaction in a customer service setting. The language used was clear, polite, and appropriate for a seller-client conversation. Kat’s tone was friendly and professional, which helped create a pleasant buying experience. She used correct grammar structures and polite expressions such as “Good afternoon,” “Thank you very much,” and “Would you like them packed separately?” These expressions showed respect and warmth, building trust with the customer. The vocabulary was specific and relevant, including food-related and business terms like “sugar-free,” “almond flour,” and “two for five,” which helped the communication sound natural and realistic.

However, some improvements could make the interaction even more effective. For instance, Kat could use more persuasive and descriptive vocabulary to promote her products, such as “rich flavor,” “homemade,” or “freshly baked.” She might also ask follow-up questions like “Would you like to try our new flavor?” or “Do you have any dietary preferences?” to make the conversation more interactive and customer-focused. Additionally, using friendly closing remarks like “I hope to see you again soon!” would help maintain good customer relationships. By applying these adjustments, the interaction would sound more professional, persuasive, and natural, reflecting strong communication skills in business and customer service contexts.

Reflection 2 – Job Interview Scenario

The job interview scenario demonstrated excellent use of formal and professional English. Valeria’s tone was polite, respectful, and confident, which is essential in an interview setting where first impressions matter. She used complete and well-structured sentences, along with expressions such as “I’m very interested in this position because it allows me to express my creativity” and “I would be honored to contribute to your team.” These phrases reflected genuine enthusiasm and professionalism. The vocabulary used was precise and appropriate, focusing on artistic skills, teamwork, and commitment, which matched the purpose of the interview perfectly. Her responses also showed a clear logical order, making the conversation smooth and coherent for the interviewer.

However, Valeria could improve by expanding her answers with more specific examples of her artistic achievements. For example, instead of simply saying “I have experience making crafts,” she could say, “I have designed handmade decorations for weddings and community projects using recycled materials.” This kind of detail would make her responses sound more convincing and demonstrate her creativity and dedication. She could also use more advanced connectors like “Moreover,” “In addition,” or “As a result” to enhance fluency and cohesion. Finally, maintaining good pronunciation, steady intonation, and natural pauses would make her delivery sound more confident and engaging. By applying these adjustments, Valeria would strengthen her communication skills and convey a stronger, more professional image in any real interview situation.

Step 4 – Specific Examples and Suggestions

Dessert Business Scenario

Example 1 (Vocabulary): Add adjectives like “fresh,” “homemade,” or “delicious” to make the product description more appealing.

Example 2 (Interaction): Instead of “Do you want two?” → “Would you like to try our special offer today?”

Example 3 (Closure): Add “I hope to see you again soon!” to make the farewell warmer.

Suggestion: Practice common sales phrases and customer service expressions to sound more confident and persuasive during real interactions.

Job Interview Scenario

Example 1 (Grammar): Change “I have experience making crafts” → “I have experience in making handmade decorations.”

Example 2 (Vocabulary): Use specific words like “hand-painted,” “eco-friendly materials,” or “artistic techniques.”

Example 3 (Detail): Expand with examples: “I have designed decorations for cultural events and social projects.”

Suggestion: Before a real interview, practice mock interviews focusing on pronunciation, fluency, and professional expressions such as “In my previous experience…” or “I strongly believe that…”

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Scenario number 1:

Job Interview

Context

A woman with professional experience applies to a company for an assistant position. The interviewer asks about her experience, strengths, and goals.

Dialogue

~ Interviewer: Good morning, come in and sit down.

~ Jessi: Good morning. Thank you.

~ Interviewer: Could you tell me a little about yourself?

~ Jessi: Sure, my name is Jessi Zinnyng. I graduated in Business Administration at the end of the year and have been working as a secretary and doing a marketing internship at an online company.

~ Interviewer: Interesting. Tell me, what are your main strengths?

~ Jessi: I consider myself a responsible, organized, and punctual person. I always try to meet deadlines and work well as a team, giving my best effort.

~ Interviewer: I'm glad to hear that. Why did you choose this company to work and practice your profession?

~ Jessi: Because I admire your company's innovation, values, and progress. And I think it's the ideal place to contribute to your projects and learn more about marketing strategies based on my professional experience.

~ Interviewer: Very well. Thank you, Jessi. We'll be in touch soon.

~ Jessi: Thank you for the opportunity. Have a nice day.

Step 2: Language Analysis

Formality: The language used is formal and courteous, appropriate for a professional environment.

Vocabulary: Business terms such as "deadline," "contribute," and "strategies" are appropriate for a business and work context.

Grammar: Correct use of verb tenses and grammatical structures (simple present, present perfect).

Pragmatics: Polite phrases with a formal tone such as "Good morning" and "Thank you for the opportunity" demonstrate respect and professionalism.

Step 3: Reflection

The job interview scenario demonstrates the use of formal English and professional and work-related communication strategies. Jessi's tone is courteous and respectful, essential when interacting in this environment. Expressions such as "I consider myself a responsible, organized, and punctual person" and "I admire your company's innovation and values" convey enthusiasm, confidence, and professionalism. The use of the present perfect tense in "I have been working as a secretary" is grammatically correct and demonstrates experience that remains exceptional.

However, the clarity and fluency of some answers could be improved. For example, Jessi could include more specific examples of her skills to make her answers more convincing. Instead of simply saying "I always try to meet deadlines," she could say "I always and consistently meet project deadlines." This change increases credibility and demonstrates ability rather than intent. Additionally, improving sentence fluency by using connectives such as "Moreover" or "Additionally" would make her speech more natural, fluid, and structured.

Finally, the scenario effectively captures the appropriate tone and style for a job interview for a professional position. With minor adjustments to vocabulary precision and structure, Jessi's communication would sound even more fluent, persuasive, and culturally appropriate for a work environment.

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Scenario number 2:

Class Discussion

Context

In the classroom, a student and a teacher discuss their homework and their participation in English class.

Dialogue

~ Teacher: Hello, Jesus.

~ Student: Hello, teacher. How are you?

~ Teacher: Very good, thank you. Did you finish your essay?

~ Student: Yes, yesterday, but after finishing and revising it, I'm sure I made some grammatical mistakes.

~ Teacher: Don't worry, Jesus. We'll review it together in class. Which part of the essay did you find most difficult?

~ Student: I didn't know how to start the introduction.

~ Teacher: That's normal. Ideally, I'd start with a general idea of ​​the topic.

~ Student: Thank you, teacher! I'll improve my essay before submitting it.

~ Teacher: Excellent attitude, Jesus! Keep it up, practicing your writing, and when you need help, ask.

~ Student: I will. Thanks again, teacher!

Step 2: Language Analysis

Formality: The tone is semi-formal, respectful, but friendly.

Vocabulary: Words such as essay, revise, grammatical errors, introduction, and topic.

Grammar: Appropriate use of the present and past tenses ("I finished it yesterday").

Pragmatic: The exchange demonstrates courtesy and positive communication. Expressions of support such as "Don't worry" and "Excellent attitude, keep it up!" and expressions of gratitude and respect such as "Thank you, professor."

Step 3: Reflection

This classroom conversation demonstrates effective and respectful communication between teacher and student. The tone is friendly yet academic, creating a pleasant and trusting learning environment. The teacher uses supportive and motivating language, helping the student feel confident and improve their writing skills. Expressions such as "Don't worry, we'll review it together" and "Great attitude, keep it up!" demonstrate positive reinforcement that encourages participation, progress, and autonomy.

The vocabulary used is appropriate for the educational context, as both speakers focus on academic tasks and writing. The grammar is generally correct and easy to understand. However, the student's response, "I'm sure I made some grammatical errors," could be improved to "I realized I made some grammatical errors" to sound more natural in English. Additionally, the teacher could offer a more precise suggestion to guide the student, such as "Try using transition words or connectives in your essay to improve your ideas."

Finally, dialogue generally demonstrates a genuine and effective educational interaction. It moderates formality and friendliness, which are essential for classroom communication. Minor adjustments in wording and vocabulary would make the exchange more natural and authentic, improving the clarity and precision of the language.

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Suggestion Classmate_Elifeleth Smith Navarro Aldana to Juan Diego Flórez Rodríguez

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Suggestion Classmate_Elifeleth Smith Navarro Aldana to Juan Diego Flórez Rodríguez

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Cordial Greetings Classmate Juan Diego Flórez Rodríguez.

At this moment, I, Elifeleth Smith Navarro Aldana, am fulfilling the requirement stated in the guide to collaboratively provide a suggestion to a classmate:

Suggestion:

It would be good to enrich the context you have shared with us, not only in Scenario 1 but also in Scenario 2, perhaps by adding new expressions, dialogues, characters, and connectors that bring greater fluency and authenticity.

In Scenario 1 (Ordering Food at a Restaurant), in addition to using basic phrases to order food, I suggest including some common expressions used in this type of interaction, such as “Could I get some soup, please?, “Everything was perfect, thank you so much”, and “That looks delicious!” These kinds of phrases allow you to convey both naturalness and politeness, helping your conversation sound much more authentic.

In Scenario 2 (Asking for Directions in the Street), you could add sentences that show gratitude or empathy, for example, “Excuse me, I think I took the wrong street” or “I really appreciate your help.” This way, your directions will sound more organized and clear.

All of these suggestions will enrich your work, as they aim to make your scenarios more complete, realistic, and closer to everyday English.

Thank you for your attention.

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Pin by Cyrine BG on Inspiration in 2025 | Funny doodles, Illustration artwork, Pamphlet design

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Aug 7, 2025 - This Pin was discovered by Cyrine BG. Discover (and save!) your own Pins on Pinterest

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Feedback Classmate_Elifeleth Smith Navarro Aldana to Juan Diego Flórez Rodríguez 

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Feedback Classmate_Elifeleth Smith Navarro Aldana to Juan Diego Flórez Rodríguez 

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Cordial Greetings, Classmate Juan Diego Flórez Rodríguez.

At this moment, I, Elifeleth Smith Navarro Aldana, am fulfilling the requirement stated in the guide to collaboratively provide feedback to a classmate:

Feedback:

Your contributions in this work reflect a clear understanding of how English is used in real-life situations. Your two scenarios are very well chosen, realistic, and effectively represent authentic communication contexts. The level of formality in each one is appropriate, and the ideas you present are coherent, naturally fulfilling the requirements. However, they need a few more details regarding the creation of characters to carry out the scenario you have shared, in order to achieve optimal clarity.

Overall, your work is on a very good path, as you meet all the steps outlined in the activity guide for this task. Keep it up and you will achieve much more — I know you can do it!

Thank you for your atenttion.

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Twitter introduce dos nuevas características de servicio al cliente para empresas | Effective feedback, Feedback, Positive and negative

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Hoy Twitter anunció el lanzamiento de dos nuevas características que ayudarán a las empresas en su misión por ofrecer una buena atención a sus clientes. La primera de esas características tiene que ver con los Mensajes Directos, que permiten mantener una conversación privada entre el cliente y la empresa. Normalmente l…

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Feedback – Katherin Blanco Chávez to Elifeleth Smith Navarro Aldana

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Feedback – Katherin Blanco Chávez to Elifeleth Smith Navarro Aldana

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Cordial greetings, dear classmate Elifeleth.

After carefully reading your work “Scenarios – Part 1,” I would like to congratulate you for your excellent development of both communicative situations. Your writing shows a clear understanding of how English is used in real-life cultural and artistic contexts. I especially admire your use of polite expressions, coherent dialogues, and topic-appropriate vocabulary that reflects professionalism and creativity.

In Situation 1 (Book Club Discussion), you demonstrated a natural and reflective interaction among the characters. The tone was friendly and respectful, and the vocabulary was well suited to a literary context. I particularly liked how you included expressions such as “I believe that” and “In my opinion,” which added authenticity and showed critical thinking.

As a suggestion, you could include more participation among the characters to make the dialogue even more interactive — for example, adding short follow-up questions or personal reactions that connect their ideas more dynamically.

In Situation 2 (Art Interview), I found your use of specialized art vocabulary and descriptive expressions very impressive. The conversation flowed naturally, and both characters maintained a formal and appreciative tone throughout. You clearly showed how language can express admiration, artistic reflection, and respect.

As a suggestion, you could expand the emotional and symbolic dimension of the interview by allowing the painter to describe one of her artworks or feelings in more detail, which would make the exchange even more meaningful and expressive.

Overall, your scenarios demonstrate strong communicative competence, clear grammar, and very good pragmatic awareness. Both situations are well structured and realistic, showing that you understand the importance of formality, tone, and context when using English.

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Feedback - Juan Diego Flórez Rodríguez to Ana Lucia Sanjuanelo Hernández 

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Feedback - Juan Diego Flórez Rodríguez to Ana Lucia Sanjuanelo Hernández 

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Greetings Classmate, Ana Lucia Sanjuanelo Hernandez. Your work show a very good understanding of how language changes depending on the situation and level of formality. Both scenarios she created are realistic, well-structured, and show appropriate vocabulary, grammar, and tone for their contexts. The first scenario, between a student and a professor, demonstrates effective use of polite and semi-formal language. Expressions like “Do you have a moment to talk about the last assignment?” and “Thank you for your help” are very natural and reflect a respectful academic tone. The dialogue is clear and easy to follow, showing that you know how to communicate politely and effectively in an academic environment.

The second scenario, about customer service, is also well developed and uses expressions typical of this context, such as “Could you please provide your order number?” and “I’m sorry to hear that.” These show empathy and professionalism. The grammar is accurate, and the use of the present perfect tense (“hasn’t arrived yet”) is correct and appropriate. You also gives useful reflections and specific improvement examples, which demonstrate her ability to analyze language pragmatically.

The activity is coherent, well-organized, and demonstrates clear understanding of English communication in different real-life contexts. Excellent work showing attention to tone, clarity, and politeness.

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Ana Lucia Sanjuanelo Hernández to Katherin Blanco Chávez

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Ana Lucia Sanjuanelo Hernández to Katherin Blanco Chávez

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Hello classmate Katherin,

I have read your contribution. And I think both scenarios are creative and realistic, and I think you have used English very naturally. The dialogue about the dessert business is friendly and polite; I liked that you added expressions such as “Good afternoon” and “Thank you very much.” Perhaps you could include more descriptive words such as ‘fresh’ or “homemade” to make it even more appealing.

About the job interview, I think it was very good too. Valeria's answers sound confident and professional, and the tone is perfect for that type of situation. I think you could reinforce it even more by adding more details about her experience or using connectors such as “Moreover” or “In addition.”

I think you did a great job. Your dialogues are clear, the grammar is fine, and the reflections show good understanding.