# data[].attributes.headline
lack of digital skills to be able to prove identity

# data[].attributes.subject
lack of digital skills to be able to prove identity

# data[].attributes.body
May have limited formal documentation available

# data[].attributes.headline
trusting the government websites to put personal info in

# data[].attributes.subject
trusting the government websites to put personal info in

# data[].attributes.body
Ensuring a standard, consistent and accessible approach

# data[].attributes.headline
providing both offline and online channels of verifying identity 

# data[].attributes.subject
providing both offline and online channels of verifying identity 

# data[].attributes.headline
Reputational harm if incorrect user accesses data

# data[].attributes.subject
Reputational harm if incorrect user accesses data

# data[].attributes.headline
Staff training - ensuring even though the method is there for verifying id that staff are following the methods consistently 

# data[].attributes.subject
Staff training - ensuring even though the method is there for verifying id that staff are following the methods consistently 

# data[].attributes.body
Cost of ID documents such as passport, drivers licence

# data[].attributes.headline
People are constantly looking at ways to bypass automated ID verification systems 

# data[].attributes.subject
People are constantly looking at ways to bypass automated ID verification systems 

# data[].attributes.headline
Make alternative methods of confirmation of identity avaliable for users without documentation

# data[].attributes.subject
Make alternative methods of confirmation of identity avaliable for users without documentation

# data[].attributes.headline
Needs to be easy enough that users can use the service

# data[].attributes.subject
Needs to be easy enough that users can use the service

# data[].attributes.headline
Testing the integration of systems and services across private and public clouds and local platforms  

# data[].attributes.subject
Testing the integration of systems and services across private and public clouds and local platforms  

# data[].attributes.body
Multiple sources of information (CIS, earnings, NI data)

# data[].attributes.body
Bad publicity, poor user feedback

# data[].attributes.headline
Validating the consistency of outcome across omnichannel interfaces (traditional systems, mobile, and social)  

# data[].attributes.subject
Validating the consistency of outcome across omnichannel interfaces (traditional systems, mobile, and social)  

# data[].attributes.headline
Support for ESOL users or users with lower level of digitial skills

# data[].attributes.subject
Support for ESOL users or users with lower level of digitial skills

# data[].attributes.body
Financial burden of fraud

# data[].attributes.headline
Additional time - managing user expectations

# data[].attributes.subject
Additional time - managing user expectations

# data[].attributes.headline
Digital accessability, either device avaliability or connectivity.

# data[].attributes.subject
Digital accessability, either device avaliability or connectivity.

# data[].attributes.headline
Offline routes for if digital isn't the right fit for the member of the public

# data[].attributes.subject
Offline routes for if digital isn't the right fit for the member of the public

# data[].attributes.headline
Better understanding our users - user research

# data[].attributes.subject
Better understanding our users - user research

# data[].attributes.body
Speed of process - typically users reach out to Government services in time of crisis or need

# data[].attributes.headline
Keep abreast of developments - latest scams

# data[].attributes.subject
Keep abreast of developments - latest scams

# data[].attributes.body
Habitual Residence Test - documentation heavy process

# data[].attributes.headline
Facial identification > facial verification 

# data[].attributes.subject
Facial identification > facial verification 