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Riikka Tolvanen
Annemary
Dipshikha Aryal
Chi Nguyen
mohammad hossain

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What kinds of customers do we have? Teenagers, disabled people, families, old people etc.

How can we make them happy?

What kind of products would you recommend to them?

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How does appreciation for each other and our own tasks show in customer service situations?

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As a manager, which shift management tools can I use to support enthusiasm and build motivation in the team?

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How do DSS activities support the development of motivation and affect the customer experience?

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How can we avoid acting like a robot in service situations?

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Sami Khilji
Antonios Petalas
Maša Šerbinek
BK Sello

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What kinds of customers do we have?

How can we make them happy?

What kind of products would you recommend to them?

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Sonia saher
Md Zuhrul Islam
Samriti Kapoor
Kevin Ruys

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What kinds of customers do we have?
Mostly younger clients (teenagers). and 2nd group is Older customers 40+ and on weekend lots of families.

How can we make them happy?

Try to add personal touch to service. Acknowledge and know your regulars. Friendly and helping service. Clean and fully stocked dinning area.

What kind of products would you recommend to them?

Tell them about special promos, value meals and offers. Based on weather offer ice creams / shakes or hot drinks. Always suggests add ons (dips, juusto, pekoni etc).
Options for kids meals. Try to know what they like meat or chicken or what kind of flavor they have in mind. Don't be impatient if customer can't decide.

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What kinds of customers do we have? We have several age group with children, students coming to eat when they get free from school. Also, families play important role. Customers from nearby residence areas also do come because of DT.

How can we make them happy? They all want quick service because they have limited time due to break from school and office. Clean atmosphere and also giving crowns to children and combos so they also save.

What kind of products would you recommend to them? Bigger combos, new latest products to try among.

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How can we avoid acting like a robot in service situations?

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As a manager, which shift management tools can I use to support enthusiasm and build motivation in the team?

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How does appreciation for each other and our own tasks show in customer service situations?
Give 5 mins breaks atleast to make sure they feel happy and appreciated even if they work less then 6 hours. Motivation plays important role here. Sundae can also be rewarded. Small games to keep up the mood. Free meals to really hardworking employees. Boost their mood and freely chose the stations they would love to do. Personal feedback matters alot to them. All want to be felt valued and cared. Music also helps to keep their mood good. All employees also care for each other in many ways, talking, lifting the moods and undestanding the rush peak hours and change stations accordingly.

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What kinds of customers do we have?

How can we make them happy?

What kind of products would you recommend to them?

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How does appreciation for each other and our own tasks show in customer service situations?

It shows that we respect and value others. When you care about them, and when a person feels he/she belongs, it gives them extra energy and motivation to perform their task / job to fullest and go the extra mile for your team mates as they will do the same for you. Appreciate good work and have empathy towards others.

That results in happy team work and same attitude then showed towards customers and they feel appreciated and respected and well cared for.

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How does appreciation for each other and our own tasks show in customer service situations?

# data[].attributes.body
How does appreciation for each other and our own tasks show in customer service situations?

# data[].attributes.body
As a manager, which shift management tools can I use to support enthusiasm and build motivation in the team?

# data[].attributes.body
As a manager, which shift management tools can I use to support enthusiasm and build motivation in the team?

# data[].attributes.body
How do DSS activities support the development of motivation and affect the customer experience?

# data[].attributes.body
How do DSS activities support the development of motivation and affect the customer experience?

# data[].attributes.body
As a manager, which shift management tools can I use to support enthusiasm and build motivation in the team?

Communication, motivation, appreciation. Positive attitude. Know each team members strength and weakness (through training tools). Complement their strength with pairing them with right team members (Aces in right places).

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How do DSS activities support the development of motivation and affect the customer experience?
We can say that there is less chances of misunderstandings about their stations and they can not mess up with the orders if DSS followed properly. Employees get to know their compeitive edge. Task can also be switched properly. Tasks are distributed equally and employees knows what are the expectations from them in the shift.

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How do DSS activities support the development of motivation and affect the customer experience?

Everyone has their roles and responsibilities clearly defined.
It ensures smooth workflow and quality of customer service.
DSS ensures that team communicates effectively and actively take care of their tasks.

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How can we avoid acting like a robot in service situations?

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How can we avoid acting like a robot in service situations?

Put little bit more personal touch to customer service. Be yourself, and open minded. Show empathy towards team members and customers. Take each customer interaction as new experience.

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How can we avoid acting like a robot in service situations?