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As time when on and teams began to 'discover' the process logic behind scripts and onboarding, we really started to gel - working in Teams was a plus and I think the rapport now is established and valued

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Outstanding requirement for a System or Source of Record for Contractors to allow SailPoint to use/ leverage it.

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As with all things at WJ - documentation is our Achilles heel.  We need more - not just with systems but with processes and process change.  Documentation updates aligned with change is key going forward.

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Not sure if we have miscommunications around Auditing & Contract Accounts Mgmt. but from my seat it does appear as though we did have some challenges with these two items.

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Believe as though the Project had encountered resourcing constraints or challenges a couple of times through the project.

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Team's all rallied to help with issues or challenges as they popped up to help get us through these challenges.

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As project deliverables change, there can be downstream impacts - some initiatives may stall or not make sense if aspects of the project fall away.

I think this was especially so with contract management - a lot of hope was put in that deliverable and if we had openly abandoned it earlier, we would have worked with stakeholders on process changes sooner.

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No doubt that all teams truly care about WestJet and want to see better access management

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I think we broke down some silos and we approach account management as a wider group now.

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Better impact analysis is required for future releases

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Expand the technical groups who get updates and participate in feedback and change management

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Expand the technical groups who get updates and participate in feedback and change management

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I think we may have missed some teams who are impacted by the EIAM work - thinking specifically mobility and the logic and processes of flight crews. Like contractors, there are many caveats and the product owners probably need to be included more often.

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Managing the new technology, process and changes to the status quo standards as separate activities helped to better ensure success. Not taking a boil the ocean approach