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Video Siep 2 [Lim Cia Yee H17A0078]
https://youtu.be/Ifi8UtFnr2w

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30/8/2019
Day 10, today is my last day working at restaurant O.K. My role and my work also same like the past as a waitress. My work as usual preparation before working and serve the customer. My working time is from 10am until 4pm. Before get off work, I said thank you to Mr Tee and every staff and very happy can learn from them. In the end, I am very grateful to the Mr. Tee and the old staff for their help and tolerance. Here I learned and experienced many different new things. Thanks for their patience in teaching me and let me participate in also learn about different parts of the work.

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29/8/2019
Day 9, Today, I participated in another part of the work, that is processing ingredients. Mr Tee let me arrive at the workplace early because they will start working at 9 in the morning.The ingredients used in the restaurant are fresh and will be selected and processed after purchase every day. Let customers eat healthy and wholesome food. So today I help clean up the bean sprouts, peel the garlic, green onions, and clean the vegetables. After completing ingredient processing, the chef will start cooking. Although I am only helping a small part, but I am still very happy to be involved in these work.s After done, I start my usual work.

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28/8/2019
Day 8,  As usual, I will do work preparation then serve the customer. I feel that I am more and more familiar with this work, because it is a task that must be repeated every day. Whenever the customer leaves, we will clean up the tableware and wipe the table clean, and then tidy up the table and chairs. Sometimes, when tidy up the dining table and chairs, we find that the customers left their personal belongings such as bag, smartphone, key of car and so on. We will give back to them as soon as possible or keep them waiting for the owner to come and collect them personally. We can't take it for ourselves. This is what the waiter must do and it also preserves the trust of customers in yourself and your restaurant.

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27/8/2019
Day 7,yesterday restaurant close because is Monday, today the restaurant is open as usual. Today's no more customer, I want to take this chance to try and learn wash the tableware and chef's utensils. Because I always see that the old staff wash the dishes very fast so I also want to learn it. At first, I was very confused about this dishwashing work, because I have never tried to clean so many dishes. Later, I got some skills after the old staff taught me, it turned out not as hard as I thought it was but I can't same like the old staff's washing speed. I am very grateful to them for patiently taught me even they busy.

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25/8/2019
Day 6, Today is public holiday on Sunday, so customers will be more than the past. I responsible for the preparation before business such as sweeping, mopping the floor, arrange tables and chairs, and washed the toilet. Today is Sunday also family day therefore many customer come here dining with their family member.The restaurant atmosphere is very lively. Work speed also must be fast, in order to avoid the customer waiting too long. Although very busy but I also felt happy everyday can experience different things and meet different customer. Picture below is when I filled the plate of rice for customer.

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24/8/2019
Day 5, today my work also same like yesterday that is make drink for the customer. As usual, I will sweep and mopping the floor and also arrange table and chair. I and Aunty Wong are responsible make drinks, send the drink for customers and collect then clean the glass after the customer has finished eating. We are also responsible for wiping the glass shelf and wash the sinky. Aunty Wong said that we must always keep the working environment clean and tidy. We also need to make sure the floor are dry especially when after we wash the glasses to avoid accident like fall down.

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23/8/2019
Day 4. Today I have learned a new job that is brewing tea and also make drink from Aunty Wong. For example, milo, coffee, tea and herbal tea and so on. Different customers have different tastes, so when customers order the drink then some of them will specifically order to be less sweet, less ice or add more sugar or condensed milk. At here, I found that many customer like to drink tea such as Pu'er and Tieguanyin. They would order a pot of tea chatting while drinking tea together  expecially oldest people.

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22/8/2019
Day 3, today Mr Tee are tell me have some of cooking ingredient (sugar, salt, flour, cooking oil and sauces ) and soft drink stock arrive here, so he assign me and another one of employee to help him arrange the cooking ingredients in the store room and also filled the drink in refrigerator. After that, I and Kak Su are help to clean the store room such as sweep the floor, wiping the goods shelf and classified the goods on the shelf stock. Beside that we also cleaning and tidying up the refrigerator together such as arrange and filled the drink in there.

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21/8/2019
Day 2, as usual I need to do preparation before start business. Today, Kak Su (waitress) are teach me how to take order for customer. I need to study the restaurant menu, and she are patiently explained the ingredient of dishes in the menu. After that, Kak Su let me order the food for the customer. She tell me if I don’t understand what the customer wants, I can ask her for help. The customers I met were very nice and humorous, knowing that I was new, especially the restaurant's regular customers, so they would slowly tell me what food they wanted to order let me write down more easierly.

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20/8/2019
Day 1, Before I starting my work, the restaurant owner Mr Tee Chang Jian are introduced their employees to let me know, because every employee has their own part of the job so they can teach and helped me. Then, Mr Tee started to assign work to me, he explained what does they need to do before and after business for everyday. At the beginning, he arranged for me to do the basic job like sweep the floor and mopping the floor, bringing dished to customer. Maybe I just started working here, so I am not too familiar with it, and occasionally I bring the dishes the to the wrong table. But I still complete the work today.

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Borang A