# data[].attributes.body
Date: 17 May 2019
Day : Friday
Title: Review Package with Customer (Chiang mai package) (Europe Package)

Today I was assigned to entertain the customers who came and answered any questions asked regardless of flight tickets, vacation packages, visas and others.

In many customers present, I will only highlight two customers.
these two customer had came to Erwin Travel before, asked and requested a Tailored package from us. Both of them came to us to review back the tailored package that i have made and sent to them before.

First Customer:
Name: Mr.Selver Kumar
Trip: 4D3N Chiang Mai & Chiang
Rai Tour
Date: 27-30 May 2019

Mr. Selver came here a month before and asked for a tailored package from the other practical student before. And Today he came again to review this package with me.

Second Customer:
Name: Mr.Siva
Trip: 9D8N London, Paris &
Amsterdam Tour

As for Mr.Siva, he is my own customer that asked for a tailored package last week. he came again today just to review and asked several question about the tailored trip. i have used same work process for this tasks.

Work Process:
1. Customer came in and asked for me and i greet them with a smile.
2. Asked them about what can i do for them.
3. Explain the itinerary and the price quoted to them.
4. Asked them if they have any question to asked.
5. Make a deal
6. Close deal.

# data[].attributes.body
Date: 29 March 2019
Day : Friday
Title: Update Package Price for Hanoi & Ticketing Services.

Received email from Boundless Journey Agency for the latest package price. So i had to update the package according to the latest  price.

Work Process:
1. Check the existing package either the package still had the same detail or not.
2. Recalculate the package price according to the latest price.
3. Calculate the package by adding the company's markup.

Other than that, i also did a ticketing services for today. Customer wanted to add luggage for their flight trip.

Work Process:
1. If the customer bought the ticket here, log in to Air Asia Website.
2. Click on My booking and fill in their booking number.
3. Click on the Modify at the customer name.
4. Go to the add on button and click on the baggage, meals, Duty Free & more.
5. Click on the baggage options and asked customer on how much they wanted to add?
6. Mentioned the total price as well as the service charge charged.
7. Proceed with the payment when the customer agreed.

# data[].attributes.body
Date: 15 February 2019
Day : Friday
Title: Short Brief and Managing Daily Sales Record

Reporting myself at Erwin Travel and Tours and started my Practical training on that day. During my first day of training, Erwin Travel and Tours Manager, Ms. Ziana gave me a bit briefing about the company, holiday, uniform and the work that need to be done throughout the training session.

So for the first task, i have been taught on how to record the daily sales profit for each of the day. This records, aims to eased the staff to calculate the profit at the end of the month.

Work process:
1. Checked yesterday ticket that has been issued.
2. Key in the information needed in microsoft excel.
3. Total up the profit for that day.
4. Open microsoft words and record the total profit
and sum it up with the rest of the profit for that
month.

# data[].attributes.body
Date: 16 February 2019
Day : Saturday
Title: Ticketing Services

I was taught on how to book a plane ticket for Erwin Travel and Tours customer. This company use an online booking for their ticketing services. Erwin travel and tours is one of the company who providing their customer with a domestic and international flight ticket.

in the early stage i have been asked to use only Air Asia website for booking online ticket. It aims to make me familiar with the system so that i'm good at using it.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking information and paste in words. (Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket. (For financial record)

# data[].attributes.body
Date: 17 February 2019
Day : Sunday
Title: Designing Poster for Package promotion

As for today, i have been asked to create or designing poster for package promotional activities. This activities aims to increase the number of customer, maintaining the guest retention and to increase the number of customer buying their product.

According to what i have learned in UMK, marketing strategy is not just about boosting leads and converting them into buyers, it is also about expressing the culture, values, and purposes of the business.From the marketing activities, it will automatically attract the company's target,market.

Work process :
1. Choose one of the package offered by Erwin Travel and Tours.
2. Open Microsoft Publisher , designing a creative poster for marketing purposes.
3. Post it on every social media that Erwin Travel and Tours have like instagram, facebook even whatsapp application story.

Challenges :
1. Not confident to choose which price for the poster.

Solution :
1. Choose a cheaper price for the poster so that people will be more attracted with the package.

# data[].attributes.body
Date: 18 February 2019
Day : Monday
Title: Studying the existing packages offered.

Generally, travel agency is a private retailer or public services that provides travel and tourism related services to the public on behalf of suppliers such as activities, airlines, car rentals, cruise lines, hotels, railways, travel insurance, and package tours. Same goes like in Erwin Travel and Tours, they have provided various types of travel packages for their customers. Their packages falls into several category like:
1. International travel packages
2. Europe travel packages
3. Indonesia travel packages
4. Sabah & Sarawak travel packages
5. Island travel packages
6. Theme park packages or ticketing services.

This actions aims to eased me when i need to explain the packages whenever there is customer asked about the packages offered.

# data[].attributes.body
Date: 19 February 2019
Day : Tuesday
Title: HOLIDAY

# data[].attributes.body
Date: 20 February 2019
Day : Wednesday
Title: Calling customer (package requested)

Customer requested price for their tailored package on 19 February 2019. They have requested Malibest Resort on Tree packages and a Cruise packages.

Work Process:
1. Call the customer and greet first.
2. Clearly explain the package price, time, and other important information.
3. Checked their preferred budget and check if it's available.
4. Make a deal.

# data[].attributes.body
Date: 21 February 2019
Day : Thursday
Title: Requested price quotation for Cruise Package.

I have learned on how to request the price quotation for the Cruise package that has been requested by the customer.

Work Process:
1. Email to any company that provided a cruise trip for their customer.
2. Request a joint venture so that our company can help their company in order to sell their packages.

# data[].attributes.body
Date: 22 February 2019
Day : Friday
title: Receiving the Requested Cruise Package

Work Process:
1. Receiving email from the company requested about the agent price for Cruise Trip.
2. For the cruise, our company didn't allow to add any mark up price.
3. Call the customer requested the cruise package.
4. Clearly explain the package price, time, available date for the trip and other important information about the cruise trip.
4. Make a deal.

# data[].attributes.body
Date: 23 February 2019
Day : Saturday
Title: Recheck and Renewing Package Prices

On this day, i was thought on how to recheck and renewing the existence prices for each packages.

Work Process:
1.  Receiving the latest agent prices for the packages from the other company.
2. Check the prices for the old package whether the price still remain the same or there is a change.
3. If there is a change for the price, i need to calculate a new price that includes the Erwin Travel's mark up prices.
4. Adding the original prices with Erwin Travel mark up rate.

# data[].attributes.body
Date: 24 February 2019
Day : Sunday
Title: Issuing Ticket

Issuing ticket is one of the job scope in order to complete the flight booking process. In Erwin Travel and Tours, we only booked the ticket first, so that the customer didn't wait for a long time.

Work Process:
1. After customer made a cash payment for the flight booking, give them the booking receipt as well as the cash payment receipt.
2. Open Mybooking in Air Asia web, and click make payment.
3. Payment made by using internet or online banking.

# data[].attributes.body
Date: 25 February 2019
Day : Monday
Title: Editing Latest package (Indonesia Package)

This task is aimed to add more package provided for the customer so that they have many choices for their trip. The package received from Truly Asia agencies.

Work Process:
1. Receiving the latest agent price for latest packages offered.
2. create a new package by editing the latest package with the price has been marked up.

Challenges:
1. Wrong calculation.

Solution:
1. Double calculate the price for mark up.

# data[].attributes.body
Date: 26 February 2019
Day : Tuesday
Title: Editing Latest package (Island)

This task is aimed to add more package provided for the customer so that they have many choices for their trip.

Work Process:
1. Receiving the latest agent price for latest packages offered.
2. create a new package by editing the latest package with the price has been marked up.

Challenges:
1. Wrong calculation.

Solution:
1. Double calculate the price for mark up.

# data[].attributes.body
Date: 27 February 2019
Day : Wednesday
Title: Add Luggage for customer

Arranged customer request for adding luggage for their trip.

Work Process:
- Bought from Erwin Travel and Tours-
1. log in to Air Asia web, and click on Mybooking.
2. insert the customer's booking number
3. Add the luggage according to the customer choices.
4. Give the total price that has been marked up.
5. Click on "change and make payment".
6. Make payment.

- Bought outside -
1. Log in to Air Asia web, and click on check-in.
2. Insert the departure, booking number and surname of the customer and click search.
3. Add the luggage according to the customer choices.
4. Give the total price that has been marked up.
5. Click on "change and make payment".
6. Make payment.

# data[].attributes.body
Date: 28 February 2019
Day : Thursday
Title: Creating itinerary for tailored package.

Tailored package is a customized package according to the customer choices for their trip.

Work Process:
1.customer came and request price for their tailored trip, as well as the itinerary from Erwin Travel & Tours.(KLIA - Johor Bharu - Singapore - Kuala Lumpur)
2. Searching for their transportation , hotel and the activities for their trip.
3. Create itinerary for their trip.
4. Email the itinerary to the customer.
5. Make a deal.

# data[].attributes.body
Date: 1 March 2019
Day : Friday
Title: Creating Dummy Ticket upon customer request.

As for today, I have learned on how to make a dummy flight ticket for customer according to their request.

Work Process :
1. Log in to Air Asia web.
2. Asked the important flight detail, such as the date, destination, and how many person to go.
3. Mentioned the available time and choose the depart time according to their choices.
4. Book the ticket and print it without proceed to the payment process.

# data[].attributes.body
Date: 3 March 2019
Day : Sunday
Title: HOLIDAY

# data[].attributes.body
Date: 2 March 2019
Day : Saturday
Title: Selling package to customer (Cambodia Package)

Work Process:
1. Customer come to buy the package that has been consulted before.
2. Give further explanation about the excluded prices that need to be add.
3. Make a deal
4. Customer make payment
5. Request latest quotation from the company.

# data[].attributes.body
Date: 4 March 2019
Day : Monday
Title:Request price quotation for Miri trip (Customer requested)

Customer come and request for tailored package for Miri Trip (Sarawak).

Work progress:
1. Ask customer about the preferences for their trip.
2. Email to Majestic Leisure company for price quotation.
3. Start searching for cheap prices for the package.

# data[].attributes.body
Date: 5 March 2019
Day : Tuesday
Title: Creating Itinerary For Miri Trip (Sarawak)

As for today, i'm participating in designing and creating a tailored package that has been requested by customer.

Customer requested:
1. A group package
2. A city tour, not an adventure trip.
3. Miri Area.
4. Including meals.

Work Progress:
1. Search for current package that has low prices which suitable upon their request.
2. Search for cheap hotel and tour.
3. Total up the prices by adding the mark up price for the package
4. Creating the itinerary for the tour.
5. Inform the customer about the price according to the calculated prices

# data[].attributes.body
Date: 6 March 2019
Day : Wednesday
Title: Promotion Activities

For today, i need to update travel or trip promotion according to Matta Fair prices promotion.

Work Progress:
1. Check latest Matta Fair package promotion.
2. choose the most suitable and affordable packages for customer.
3. Making the advertisement for package promotion.
4. Paste it on 'This Month Promotion' Board.

# data[].attributes.body
Date: 7 March 2019
Day : Thursday
Title: Creating and calculating the prices for Arwana Perhentian Packages

Work Progress:
1. Receiving email for Arwana Package that have not calculated.
2. Choose the necessary room for every package.
3. Create 3 Days 2 Nights packages staying in Arwana Perhentian.
4. Calculate the price by adding the price for the room, breakfast, activities and boat transfer from jetty.
5. Add mark up prices.
6. Divide by pax to get the price for 1 pax/person.
7. Creating the package, and list theh includes and excludes.
8. Print out the package and put it in the packages

# data[].attributes.body
Date: 8 March 2019
Day : Friday
Title: Handling Flight Check-In

Every flight need to be check-in first before proceed to the next steps.

Work Process:
1. Asking for customer's ticket.
2. Log in to Air Asia web and click check-in.
3. Fill the customer's depart destination, booking number and their last name, and click search.
4. If the ticket is the right ticket, tick the ticket and fill the passport number, date of birth, and the expired date of the passport and proceed.
5. Print out the Boarding Pass and give it to the customer.

# data[].attributes.body
Date: 9 March 2019
Day : Saturday
Title: Handling Flight Cancellation

As for today, we're received an email from Traveloka stated that one of our customer's flight has been canceled due to airspace problems in Pakistan.

Work Process:
1. Call Traveloka for further information about the cancellation.
2. Call the customer to inform them about the flight cancellation. Ask for their opinion either to refund or to change the date.
3. Ask Traveloka about the refund or change the flight date procedure.
4. Search for other date that have the available flight for different destination (Customer Preferences)
5. Book the ticket as usual.
6. Make Payment.
7. Issue the latest ticket to customer.

Extra Notes:
1. Refund will be made in 30 - 90 days of working.
2. For Pakistani, they didn't need visa transit in Bangkok, Thailand.

# data[].attributes.body
Date: 10 March 2019
Day : Sunday
Title: Ticketing Services (KUL - HANOI)

Work Process:
1. Open Traveloka web and search for the requested destination (KUL-HAN)
2. Click on the date that customer requested (13 March 2019)
3. Click on 1 Adult (passenger) and click search.
4. Tell customer the available timing for their flight and click on the chosen one.
5. Fill in the required detail like their full name, date of birth, phone number, email and Passport number.
6. Proceed with payment.
7. Print out the flight itinerary and issued it to the customer.
8. Received cash payment from customer.
9. Issued ticket and receipt to customer.

# data[].attributes.body
Date: 11 March 2019
Day : Monday
Title: OFF DAY

# data[].attributes.body
Date: 12 March 2019
Day : Tuesday
Title: OFF DAY

# data[].attributes.body
Date: 13 March 2019
Day : Wednesday
Title: Updating Latest Price For Cambodia Package (April - September 2019)

The price for each promotion will be updated for every 6 month. As for today, i need to update the latest price for Cambodia Package for April until September 2019.

Work Progress:
1. Check email for latest information for  the package prices.
2. Calculate the prices by adding company's mark up for company's profit.
3. Check if there's is changes in trip itinerary, includes and excludes, and other remarks.
4. Print out the latest prices and change the package in catalog

# data[].attributes.body
Date: 14 March 2019
Day : Thursday
Title: Confirmation Voucher for Package Sold (Cambodia)

For every package purchases, Erwin Travel will provide a confirmation voucher for their customer. The voucher will be listed the:
1. Package Information (Which package that the customer bought)
2. Hotel name.
3. Date Check-In
4. Date Check-Out
5. Emergency Number (Malaysia)
6. Emergency Number (Trip Destination -Cambodia)

Work Progress:
1. Fill the above details.
2. Compile it with the trip itinerary as well as the package includes and excludes.
3. Paid stamp on that voucher.
4. Issue the voucher to the customer.

# data[].attributes.body
Date: 15 March 2019
Day : Friday
Title: Visa Australia Services.

Erwin Travel and Tours also provided services for Australia visa. They only provided this services to Malaysian Citizens only.

Documents needed:
1. Passport copy.
2. Identity Card copy.
3. Customer's phone number.
4. Customer's email.

This services will be charge for only RM50 per person. If the visa didn't approve, we only refund RM40 to customer. Another RM10 will be charge for the services.

Extra Notes:
Country need visa is Australia, India and China.

# data[].attributes.body
Date: 16 March 2019
Day : Saturday
Title: Customer Services (Bali Package)

While working here, i have been exposed to customer services task which is handling customer's questions and expectation. Most of them coming to this company, to know about the travel packages provided for them.

Work Progress:
1. Ask customer if they have their destination on their mind.
2. If they have, open the catalog and show them the packages provided by the company.
3. If thy didn't tell the exact places , ask them what kind of travel that they want. Suggest some destinations to them.
4. Explain about the prices offered in detail.
5. Explain what is included and the excluded.
6. Ask customer if they have further question.
7. Make a deal.

# data[].attributes.body
Date: 17 March 2019
Day : Sunday
Title: Customer Services (Visa)

As for today, customer came and asked about visa and passport. They ask about the usage of visa and passport. Visa is a document or the conditions of authorization granted by the country to a foreigner, which allows them to enter, stay in, or leave the country.

Same like i have mentioned before, Erwin Travel only provide Visa Australia application. For visa ETA, the documents that needed is :
1. Passport Photocopy
2. Identification Card Photocopy
3. Phone Number
4. Email

Work Process:
1. Asked customer to prepare all the documents needed.
2. proceed to Online system application.
3. Make payment (RM50)

***If the visa rejected, we will refund RM40 and take RM10 for our service charge.

# data[].attributes.body
Date: 18 March 2019
Day : Monday
Title: Checking Flight from Chennai to Ahmedabad (India)

For today, customer come to our company to ask about flight detail and prices from chennai to Ahmedabad (India).

Work Process:
1. Open Air Asia, and traveloka to check the detail of the flight.
2. Calculate the prices by adding the markup prices.
3. Mentioned it to customer or write down the list and give it to the customer.

# data[].attributes.body
Date: 19 March 2019
Day : Tuesday
Title: Ticketing Services (Phuket)

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking information and paste in words. (Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket. (For financial record)

# data[].attributes.body
Date: 20 March 2019
Day : Wednesday
Title: Redang Mutiara (Package)

As for today, i need to request the latest package for Redang Mutiara. This job has been done because the current price for Redang Mutiara is not the same with the latest price.

Work Process:
1. Request agent price for Redang Mutiara from the usual company that Erwin Travel used.
2. Received the latest agent price for Redang Mutiara package.
3. Recheck the latest package price with the old package price.
4. Recalculate the price by adding the markup price for Erwin Travel & Tours profit.
5. Recheck the itinerary either it is still the same or there is some changes with the itinerary.
6. Rewrite the package for the catalogue.

# data[].attributes.body
Date: 21 March 2019
Day : Thursday
Title: Update Price (Europe Package)

Every 6 month, Erwin Travel and Tours need to update the package price with the latest price offered to them. As is it near to the end of the month (March), I need to recheck the email for the latest price of Europe packages.

Work Process:
1. Check email for the latest price for Europe package.
2. Recheck the package rack, throw out the outdated package
3. Recalculate the price by adding the markup price.
4. Replace the package with the latest one.
5. Arrange the latest package in the package rack and catalogue.

# data[].attributes.body
Date: 23 March 2019
Day : Saturday
Title: Taxi Commission & Money Transfer to Erwin (Larkin)

My task for today is to manage the taxi commission and manage all the money transaction.Taxi commission is a wage paid by Erwin Travel and Tours to taxi drivers who bring in customers to Erwin Travel and buy one of the product offered by this company.

Work Process:
1. Ask their name and their plate number.
2. Open the taxi commission receipt book and check the total commission for the taxi driver.
3. Give the commission to the taxi driver and ask them to sign the receipt for financial evidence.

Other than managing the taxi commission, i also have a duty to take care of all money transactions for this company.One of the tasks in managing the money transaction is to make money transfers to other Erwin branches such as Erwin Larkin. this process has been done by using online banking. In Erwin Travel, we used Maybank and CIMB as our main bank account.

# data[].attributes.body
Date: 24 March 2019
Day : Sunday
Title: OFF DAY

# data[].attributes.body
Date: 25 March 2019
Day : Monday
Title: Promotion poster (Bandung Tour)

As for today, i have been asked to create or designing poster for package promotional activities. This activities aims to increase the number of customer, maintaining the guest retention and to increase the number of customer buying their product.
For today's promotion,i need to make promotion poster for the new travel package that has been received from Truly Asia company.

Work process :
1. Choose one of the package offered by Erwin Travel
and Tours.
2. Open Microsoft Publisher , designing a creative poster for marketing purposes.
3. Post it on every social media that Erwin Travel and Tours have like instagram, facebook even whatsapp application story.

# data[].attributes.body
Date: 26 March 2019
Day : Tuesday
Title: TICKETING (KUL - CHENNAI) / ENTEBBE

As mentioned earlier, flight ticket sales are the main business at Erwin Travel and Tours. Today, I manage the ticketing department. As for today i sold 2 ticket which is KUL-CHENNAI and KUL - EBB(ENTEBBE) ticket.
For Kuala Lumpur to Chennai ticket, i bought it by online from the Air Asia website. While for Kuala Lumpur to Entebbe ticket, i bought it from Traveloka.

Work Process (KUL - MAA):
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

Work Process (KUL - EBB):
1. Open Traveloka Website on internet.
2. Search for the given detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. If customer ask to proceed, press book and continue booking.
6. Fill in the required document and proceed to payment.
7. Print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

# data[].attributes.body
Date: 27 March 2019
Day : Wednesday
Title: OFF DAY

# data[].attributes.body
Date: 28 March 2019
Day : Thursday
Title: CHIANGMAI PACKAGE (Customer Request)

Today, i have received a text message form one of the regular customer and asked about the Chiangmai Travel Package that we offered.

Customer Requested:
1. Chiangmai Trip
2. Hotel
3. Meals
4. Flight Ticket
5. Insurance
6. Tipping

Work Process:
1. Checking the existing package.
2. Check the validity date for the package.

For the existing package that Erwin Travel had was the expired one. it valid until 31 March only, but the customer wanted to travel on August. So i need to request the latest Chiangmai Package from the supplier and update it.

Work Process:
1. Email to any agency that provide Chiangmai package.
2. Once the agency reply the email, I need to check out some details to make sure all the information is still the same as the old package.
3. Recalculate the price for each pax and update the package.
4. Create an itinerary for the package and list down what is included for the trip.
5. Check the Flight thicket price for the date requested.
6. Check the travel insurance for the trip.
7. Total up all the amount and add company mark up for the package.
8. Send the complete itinerary to the customer through  email.

# data[].attributes.body
Date: 30 March 2019
Day : Saturday
Title: Hotel Booking (Kampala)

For today, I was assigned to entertain customers who have come to buy tickets to Entebbe. This time, he wanted to book a hotel for his trip there.

Work Process:
1. Asked customer whether they had their own hotel preferences or not.
2. Open Agoda and Booking.com to compare the prices.
3. Search for the preferred hotel.
4. Select the desired room.
5. Proceed to the payment and select the payment method.
6. Print out the hotel reservation receipt.
7. Issued to the customer.

# data[].attributes.body
Date: 31 March 2019
Day : Sunday
Title: Managing Cash Out

As today was the last day of the march month, I was asked to manage the cash out sheet for the company's financial record.

Work Process:
1.  Open Cash Out excel.
2. List down the money spent for this month.
3. Fill in the staff name that make the payment.
4. Recalculate the total and jot down.

# data[].attributes.body
Date: 1 April 2019
Day : Monday
Title: Ticketing Services, Key In Daily Sale (Manually) & Update the Promotion Board.

As for today i need to manage the ticketing services for our first customer. He wanted to go to Labuan and preferred Air Asia airline for his flight.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

After finished with the customer, i need to record the Daily Sales manually in the Daily Sales Book record.

Work Process:
1. Open Daily Sales excel in computer.
2. Begin with 1st March sales, and wrote the daily sales in the book.
3. Fill in the:
- Date
- Receipt Number
- Amount of Sale
- Amount of Buy
- Amount of Profit
4. Total up the profit

Other than that, i also given a task to update the promotion board with the latest promotion package.

# data[].attributes.body
Date: 2 April 2019
Day : Tuesday
Title: Making Call (Practical Student), Updating latest Price for Korea Package, Ticketing Services (Hatyai - Mr.Arawinthan)

Today, i have been given a task to making call to Practical students and asked her about internship agreement.

Other than that i also updated the package price for Korea Package with the latest price.

Work Process:
1. Checked email for the latest Korea package prices.
2. Checked the existing package and make a comparison with the latest one.
3. Recalculate the package prices and update the package price.

Mr. Arawinthan was one of the regular customer of Erwin Travel. He came to buy  flight ticket to Hatyai.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

# data[].attributes.body
Date: 3 April 2019
Day : Wednesday
Title: Package Promotion (Honeymoon Package), Updating Package (Italy - Kopetro)

As the promotion that we paste at promotion board has ended. i had been given a task to renewing the board with a new package promotion. And this promotion focused on honeymoon package only.

Work process:
1. Looking for a cheap honeymoon package that has been provided by other agencies.
2. Check their itinerary and price included.
3.  Recalculate the price by adding the mark up price for each package.
4. Create a new package according to the package that has been recalculated.

Other than that task, i also assigned to re-update the Italy package. For Italy package, Erwin Travel took it from Kopetro company, because their price were reasonable other than the other company. So for this task, it's include calculation skills because i need to recalculate the price by adding thp mark up price and create a new package for this company.

# data[].attributes.body
Date: 4 April 2019
Day : Thursday
Title: Visa China

Visa China was a new services provided here in Erwin Travel and Tours. Same goes like visa Australia, visa China also have some documents needed so that we can proceed with the visa application.

Documents needed:
1. Application Form
2. A valid passport.
3. 2 pcs visa China size photo (white background) .
4. Photocopy passport (First page only)
5. Flight ticket (Return ticket)
6. Travelling prove
7. Hotel itinerary

Work Process:
1. Asked customer to fill in the application form.
2. Recheck  their passport, check the expired date.
3. Make a photocopy of their passport.
4. Check their photo and clip it at together with the passport.
5. Asked for their flight ticket and hotel itinerary.
6. If they have travelling prove, make a photocopy and clip it as well.
7. Put the complete documents in a file so that it eased the supervisor to go to the embassy for the visa application.

# data[].attributes.body
Date: 5 April 2019
Day : Friday
Title: Tailored Package (Hochi Minh - 20 Pax and above)

Received a direct messenger at facebook from Mr. Rizal that asked about the HoChi Minh package that provided by our company.

Customer Requested:
1. HoChi Minh Package
2. For 20 and above pax
3.Hotel
4. Meals
5. Transportation
6. Travel Insurance
7. Flight Ticket

Work Process:
1. Ask price quotation at each company that provide  Hochi minh package.
2. Make comparison for each of the package received.
3. Recalculate the price by adding up the mark up price and the travel insurance price.
5. Create the travel itinerary.
6. Looking for a cheap flight ticket for the requested date.
7. Email the travel package to the customer and follow u.

# data[].attributes.body
Date: 6 April 2019
Day : Saturday
Title: OFF DAY

# data[].attributes.body
Date: 7 April 2019
Day : Sunday
Title : Ticketing Services (KUL-BKI)

As for today, i needed to manage the ticketing services task. So for today, only one ticket that i sold.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

# data[].attributes.body
Date: 8 April 2019
Day : Monday
Title: Ticketing Services Yogjakarta, Amritsar, Vientiane, Surabaya & Sandakan), Issued Ticket.

For today i manage to sell 5 tickets to customer. I manage to sell tickets to:
1. KUL-YOGJAKARTA
2. KUL - ATQ
3. KUL - VIENTIANE
4. KUL - SUB
5. KUL - SDK

All of this tickets sold by using Air Asia website.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.

After all the customer paid their tickets, i need to issued the ticket by making the payment online.

Work Process:
1. Go to My Booking and go to the customers ticket, and click modify.
2. Click on the make payment button and click on online banking.
3. Choose CIMB Clicks for online payment.
4. Print out the payment receipt for financial prove.
5. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

# data[].attributes.body
Date: 9 April 2019
Day : Tuesday
Title: Recording Daily Sales, Summary Daily Sales, Dummy Ticket (Myanmar)

As usual, as soon as i opened the shop, i need to record the daily sales and total up the profit for the summary daily sales record.

Work Process:
1.  Open Daily Sales record in excel.
2. click on the yesterday date.
3. Fill in the required box like :
- Customer's name
- Date Departure
- Destination
- Pax
- Amount Sold
- Amount Buy
- Staff's name that  Issued the ticket
- Total Profit for the ticket
4. Calculate the total profit for that day and open summary daily sales in words.
5. Record the total profit for yesterday's date.
6. Calculate the total profit from 1st April until yesterday.

Other than that, i also needed to make a dummy ticket as requested by the customer that wanted to make a visa application.

Work Process:
1. Log in to Air Asia web.
2. Asked the important flight detail, such as the date, destination, and how many person to go.
3. Mentioned the available time and choose the depart time according to their choices.
4. Book the ticket and print it without proceed to the payment process.

# data[].attributes.body
Date:  10 April 2019
Day : Wednesday
Title:  Ticketing services (JHB-SBZ) (KUL-YANGON)

Today Erwin Travel and Tours CEO send a text messages and asked me to book her ticket for this Friday flight from Johor Bahru to Kuala Lumpur. From Johor Bahru to Kuala Lumpur, she wanted the Malindo airlines, whil from Kuala Lumpur to Johor Bahru, she wanted the Air Asia airline.

At noon, i manage to sold another ticket to customer. The ticket that i sold is from Kul to yangon. For this ticket i used Air asia web to booked it.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

# data[].attributes.body
Date: 11 April 2019
Day : Thursday
Title:  Answer Call (Boundless Journey - Cambodia), Ticketing Services (Lahore & Karachi)

Answering call from Boundless Journey about the customer that went to cambodia. One of the customer couldn't make it for the trip and they couldn't refund their money back.

Besides that, i also manage to sell 2 tickets for today. i sold tickets to Lahore and Karachi. Both of this ticket sold by using online system.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a
return flight)
- Destination (KUALA LUMPUR - HANOI)
- How many person. (1 ADULT)
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

# data[].attributes.body
Date: 12 April 2019
Day : Friday
Title: Dummy Hotel (Yangon)

As for today, only one customer come in to Erwin Travel and tours and wanted a dummy hotel for their traveling prove for visa application. the work process same goes like making the dummy ticket.

Work Process:
1. Open Traveloka and search for the hotel name that customer has requested.
2. Copy the name of the hotel and the address.
3. copy all the detail and print it out.
4. Issued it to the customer.

# data[].attributes.body
Date: 13 April 2019
Day : Saturday
Title: OFF DAY

# data[].attributes.body
Date:  14 April 2019
Day :  Sunday
Title: Issuing Dummy ticket (Townsville)

Since yesterday was my off day, i need to issued dummy ticket to customer that took his dummy ticket today for visa application.

Customer Requested:
1. Any airline to Townsville.
2. Morning flight
3. 20 April 2019

Work Process:
1. Opn expedia, and search flight to townsville.
2. Copy the flight detail
3. Paste it at words and edit it.
4. Print out the dummy ticket
5. Issued it to the customer.

# data[].attributes.body
Date: 15 April 2019
Day : Monday
Title: Making Call (MAS - Refund), (Lion air - Change Flight Detail), (Emirates - Hotel and Meals while Transit)

As for today, my tasks is more to making calls. I've been asked to make calls to Malaysia Airline, Lion Air, and Emirates.

Purposes to call:
1. Malaysia Airline
-Asking about the refund process for ticket that has been canceled.
2. Lion air
- Asking about changing the flight date.
- How much is the penalties?
3. Emirates
- Asking about meals and hotel when transit at Dubai for 20 hours.
- Is it provided or not?

Work Process:
1. Calling each of the airline and connect to customer services department.
2. Greet the staff politely and asked clearly about each of the purposes.
3. Jot down all the process and details that has been gathered from the calls.
4. Take further actions.

# data[].attributes.body
Date: 16 April 2019
Day : Tuesday
Title: Dummy Ticket, Daily Sales, Summary Daily Sales, Promotion Package

Since today there were not many customers entering Erwin Travel and Tours, so I was told to do basic work that needs to be done every day. The tasks was like Recording the Daily Sales in excel, Recording the total profit in the summary daily sales in words and make a promotional task for the package provided.

Work Process;
1.  Open Daily Sales record in excel.
2. click on the yesterday date.
3. Fill in the required box like :
- Customer's name
- Date Departure
- Destination
- Pax
- Amount Sold
- Amount Buy
- Staff's name that  Issued the ticket
- Total Profit for the ticket
4. Calculate the total profit for that day and open summary daily sales in words.
5. Record the total profit for yesterday's date.
6. Calculate the total profit from 1st April until yesterday.

As for the promotional task, i have been assigned to make a domestic travel package promotion. So i choose Langkawi package and make a poster so that i can promote it by post it in to the social media like Facebook, Instagram and whatsapp story.

# data[].attributes.body
Date: 17 April 2019
Day : Wednesday
Title: Promotion Package, Ticketing Services (KUL-SUB)

Everyday i need to make promotion at least one promotion per day. As for today, i choose Europe packages as my promotional activities in social media.

At noon, i manage to sell one flight ticket to customer. The ticket sold is from Kuala Lumpur to Surabaya.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Go to My Booking and go to the customers ticket, and click modify.
11. Click on the make payment button and click on online banking.
12. Choose CIMB Clicks for online payment.
13. Print out the payment receipt for financial prove.
14. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

# data[].attributes.body
Date: 18 April 2019
Day :  Thursday
Title: Promotion Package and creating another medium for promotional activities.

As mentioned before, i have been assigned to make promotional package everyday at least one package per day. As for today, i choose to post the poster that i already made yesterday.

Besides posting the poster, i also manage to learn on how to open google business account so that it can help us in order to promote our package.

Work Process:

Step 1: Log into the Google Account you want associated with your business (or create a Google Account if you don’t already have one).

Step 2: Go to google.com/business and select “Start now” in the top right-hand corner.

Step 3: Enter your business name.

Step 4: Enter your business address.

Step 5: If you go to your customers’ locations, rather than having them come to you, check the box “I deliver goods and services to my customers.” And if you work out of your house or another address you don’t want publicly shown, Check “Hide my address (it's not a store) Only show region.” Finally, select your Delivery area.

Step 6: Choose your business category. Try to choose the most accurate category possible -- you’re essentially telling Google which type of customers should see your business listing.

Step 7: Add your business phone number or website.

Step 8: Choose a verification option. If you’re not ready to verify your business yet, click “Try a different method” → “Later.”

Step 9:  Verified it in email and ready to use.

# data[].attributes.body
Date: 19 April 2019
Day : Friday
Title: Dealing with customer through phones.

We received a call from one of our customers named vida who asked about flight tickets from Surabaya to Kuala Lumpur. She asked to find teh cheapest ticket for her and these was the detail asked:
1. Ticket from SUB - KUL
2. Date: 23 April 2019
3. For 3 adults, 2 children and 1 infant.
4. Budget: Rm 1000/ pax
5. 15kg luggage

Work Process:
1. Open all web sites that sell flight ticket online.
2. Fill in the destination, requested date and how many persons.
3. Search for the cheapest one and list out.
4. Check for the luggage provided.
5. Send a text message (whatsapp) to her and inform her about the flight that has been listed out.
6. Asked for their agreement to proceed with the booking session.

# data[].attributes.body
Date: 20 April 2019
Day : Saturday
Title: Answering call (Change Date).

For to day i have gained another knowledge about postponing the date of flight. I got a call from one of our customer that wanted to postponing their flight date to tomorrow. Their flight supposed to be this evening at 5pm.

So for this case, the customer cannot postpone the flight because the procedure to postpone the flight is to inform us 2 days earlier from the departure date. In this case, his flight was today at 5 pm so it can't be postponed.

Customer also asked about refund. For this case also, they can't asked for refund from the airline because they miss the flight not by the airline's mistake but by their own mistakes.

# data[].attributes.body
Date: 21 April 2019
Day : Sunday
Title: Daily Sales, Summary Daily Sales, promotional package.

Today is a quiet day for Erwin Travel and Tours. There's no customer for today. So as for today, i only did some basic tasks that i need to do everyday.

First, i have to record yesterday's daily sales in daily sales excel. After recording all the daily sales, i need to total up the profit and record it in summary daily sales.

After finish with the recording tasks, i also have to post any poster for the promotional purposes in social media. As for today, i choose Islands for my promotional tasks.

# data[].attributes.body
Date: 22 April 2019
Day : Monday
Title: Updating the package catalogues.

In Erwin Travel and Tours, we have 5 different package catalogues based on destination. As for today i had given a task to update the Europe Catalogue. For Europe catalogues focused on Europe states for their destinations.

For Example:
1. Paris
2. France
3. Spain
4. London

Work Process:
1. Check the travel package that has been expired or not valid anymore.
2. Search in email the latest package  for the Europe package.
3. Make the comparison for the prices
4. Recalculate the package price and update it.
5. Create a new itinerary package for each travel package.

# data[].attributes.body
Date: 23 April 2019
Day : Tuesday
Title: Updating Package Catalogues (Indonesia)

For today, i continued to update the package catalogue for the island category. the same work process has been used for this tasks also. In Erwin Travel, we also provide travel package to Indonesia.

For Example:
1. Bali
2. Bandung
3. Jakarta
4. Yogjakarta
5. Lombok
6. Medan
7. Padang
8. Surabaya

Work Process:
1. Check the travel package that has been expired or not valid anymore.
2. Search in email the latest package  for the Europe package.
3. Make the comparison for the prices
4. Recalculate the package price and update it.
5. Create a new itinerary package for each travel package.

# data[].attributes.body
Date: 24 April 2019
Day : Wednesday
Title: Updating Package Catalogues (Sabah, Sarawak and Domestics)

For today, i decided to continue to update the package catalogues that has not been updated yet. The same action taken for the work process for this task.

Work Process:
1. Check the travel package that has been expired or not valid anymore.
2. Search in email the latest package  for the Europe package.
3. Make the comparison for the prices
4. Recalculate the package price and update it.
5. Create a new itinerary package for each travel package.

# data[].attributes.body
Date: 25 April 2019
Day : Thursday
Title: Updating the last package catalogue.

Updating the last package catalogue which is International Travel Package Catalogue. In international package catalouge, it focus on the outside of Malaysia package since it is an international travel package.

For example:
1. Phuket
2. Krabi
3. Hanoi
4. HoChi Minh
5. Cambodia
6. Bangkok
7. Japan
8. Korea
9. Maldives

Work Process:
1. Check the travel package that has been expired or not valid anymore.
2. Search in email the latest package  for the Europe package.
3. Make the comparison for the prices
4. Recalculate the package price and update it.
5. Create a new itinerary package for each travel package.

# data[].attributes.body
Date: 26 April 2019
Day : Friday
Title: Customer Services (Visa China and ticketing - buy ticket only for children)

Received a call from one of the customer that asked about buying tickets only for children. In this case, they cannot purchased a ticket only for the children because every children needs an adult to continue the purchase process. It is not valid for them to buy tickets only for children.

Besides that, there's was another customer came in and asked about visa china.

Work Progress:
1. Tell the customer to prepare a few documents for the visa China application.
2. List down the documents needed in a paper:
- Application Form
- A valid passport.
- 2 pcs visa China size photo (white background) .
- Photocopy passport (First page only.
- Flight ticket (Return ticket)
- Travelling prove
- Hotel itinerary
3. Tell the customer about the price for Visa China application (RM 180)
4. Take their details like their name and phone number.

# data[].attributes.body
Date: 27 April 2019
Day : Saturday
Title: Daily Sales, Summary Daily Sales, Promotion Package, Ticketing Services (KUL-RGN)

For today, i get to work at 9 o'clock. As i get here early so i need to record the daily sale, Summary daily sales and make package promotion in social media for this morning.

On the afternoon, we received a customer call that wanted to book ticket to Yangon (RGN).  The customer asked us to tell him the flight time and the flight price for  the flight that he requested. He asked us to book it for him and he will came in the evening to take his ticket and make the payment for the ticket.

On the evening, the customer came and check for their ticket.

Work Process:
1. Print Out the ticket that has been booked.
2. Asked customer to recheck the date, time and the destination as well as their name spelling.
3. Issued their ticket and make receipt.
4. Received money by cash from the customer.

# data[].attributes.body
Date: 28 April 2019
Day : Sunday
Title: OFF DAY

# data[].attributes.body
Date: 29 April 2019
Day : Monday
Title: Ticketing Services.

For today, i manage to sell 2 flight tickets to customer. One of the customer come face to face to buy the ticket and the other one bought the ticket through whatsapp and make an online transfer.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

The work process for both is the same. which distinguishes it is to face to face, I need to take cash beforehand to make online payment. while for those who pay online, I have to wait for the money to be transferred first, then I proceed to ticket payment.

# data[].attributes.body
Date: 30 April 2019
Day : Tuesday
Title: Recording Daily Sales in Closing book

Since today was the last day in
month of April, i have to record all the daily sales from the computer, manually in to the closing book. This action will be done for every end of the month. the purposes for this action is to make sure that the company still have the copy of daily sales if the computer damage.

Work Process:
1. Open daily sales in computer.
2. Record it in to  the closing book by fill in the required detail only.
3. Required detail :
- Date
- Receipt Number
- Amount of Sale
- Amount of Buy
- Amount of Profit
_ Total Profit per day

# data[].attributes.body
Date: 1 May 2019
Day : Wednesday
Title: Creating new excel for daily sales record, Summary Daily Sales, Cash Out for this month (May), Updating Package (Bangkok + Pattaya)

For today, i need to create a new excel for daily sales record, Summary daily sales and Cash Out for this month (May).
This action is for eased the task whenever i need to record the daily sale, summary daily sale and the cash out.

Other than that, i also assigned to update the Bangkok + Pattaya package.

Work Process:
1. Received email and make comparison between the current price and the  old one.
2. Recheck the itinerary.
3. Recalculated the  price by adding the mark up price.
4. Create a new ravel package for the travel catalogue.

# data[].attributes.body
Date: 2 May 2019
Day : Thursday
Title: Visa Australia & Ticketing Services (KUL-CGK) (MELBOURNE & SYDNEY), issuing ticket & boarding pass

First tasks for today is to manage customer that wanted to check their visa validity and wanted to make another visa Australia application for her friend. She wanted to use the same visa for her trip next month.

Work Process:
1. Check the validity date for the customer's visa.
2. Tell her that her visa still valid until 6 Oct 2019 and her visa is multiple entry visa, so she still can use the visa for next month.
3. Asked her to prepare all the visa Australia application requirement like:
- Passport
- Identification Card
- Phone number
- Email.
4. Make a photocopy for her friend passport and IC.
5. Customer make payment by cash (RM50)
6. Give customer purchase receipt.

*** If the visa rejected, we will refund RM40 and take RM10 for service charges.

Besides that, i also manage to sold 1 flight ticket to customer (KUL-CGK). For this ticket i need to booked according to the details of flight that has been given by the customer.

Detail Given:
1. Destination : KUL - CGK ( Jakarta)
2. Date: 27 May - 29 May 2019
3. Time Depart from KUL: 6.00am
4. Time Depart fro CGK: 9.35am
5. Type of Flight: QZ202 (KUL) & QZ209 (CGK)

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

For Melbourne and Sydney Ticket, the customer only asked to check the timing and  the price for both flight.

Other than that, the last task that i need to manage is issued customer ticket. Issuing ticket is the process where i need to give customer their ticket and boarding pass but they need to make a full payment beforehand.

# data[].attributes.body
Date: 3 May 2019
Day : Friday
Title: LI Visit, Visa Australia, Customer Services (KUL- NRT, Tokyo) (KUL-PNK)

For today, Madam Hazzyati came to Erwin Travel & Tours for practical student evaluation. After finish with the student evaluation, i need to manage customer's visa Australia application.

Work Process:
1. Asked customer to prepare the required documents like:
- Passport (Photocopy)
- Address
- Email
- Phone Number
2. Customer need to make payment by cash first (RM120 -4 person)
3. Issued Receipt and inform him that we will call if there's any problem occur.

Besides that, i only manage the customer services tasks like answering call and answered customer's question about flight tickets and gave them information based on what they asked.

# data[].attributes.body
Date: 4 May 2019
Day : Saturday
Title: visa Australia update, Ticketing Services (2 Tickets)

As for today, i need  to manage yesterday's visa Australia update. whether it is still in process or the visa has already confirmed.
Result: Still in process.

Besides that, i also manage to sell 2 flight tickets for today. I use Air Asia Web for both ticketing process. This is because, both of the customer preferred Air Asia Airline than other airline. The Destination for the first ticket sold is from Kuala Lumpur to Surabaya. Meanwhile the second one is return ticket which is from Kuala Lumpur to Medan (Kualanamu) and back to Kuala Lumpur.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

but for the second ticket, the departure date is tomorrow, so the payment method was slightly different from the first one. The first ticket used online banking payment method, but for the second one i need to used credit card payment method. This is because the flight date for the second customer is tomorrow.

# data[].attributes.body
Date: 5 May 2019
Day : Sunday
Title: OFF DAY

# data[].attributes.body
Date: 6 May 2019
Day : Monday
Title: Visa Australia Update, Ticketing Services (KUL-JOG), Making  Calls (Lion Air- Add Luggage)

Same like in fourth May, i need to asked about the visa Australia application status.
Result: Still in Process.

Other than that, i manage to sold 1 ticket for today.  Same like before, i used Air Asia Web because after we make price comparison with other airline, customer wanted to booked the Air Asia Airline because their price was a bit reasonable than others. For this ticket, the destination is KUL-JOG-KUL. It is a return ticket.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

Besides that, i received a call from Diana Lestari, she's one of the customer that had came to Erwin Travel before and bought ticket with us. She wanted to add luggage for her trip and she asked the price for each KG's offered. So for this task, i need to call Lion Air and checked the price with them so that i didn't gave her the wrong price information.

# data[].attributes.body
Date: 7 May 2019
Day : Tuesday
Title: Managing Daily Sales, Summary Daily Sales and Promotion.

As for today, I just do the routine work that I need to do every day when I get in work. this is because, today Erwin Travel has no sales.

So for today I just updated yesterday's sales in daily sales folder and total up the daily profit and jot it down into the summary daily sales folder.

Beside that, i also managed to do a promotion activities. So as for today, i promoted the airline services that provided in Erwin Travel and Tours.

# data[].attributes.body
Date: 8 May 2019
Day : Wednesday
Title: Visa Australia update, Daily Sale, summary Daily Sale, Promotional activity.

For today, again I have to ask the the status of an Australian visa application for my five customers. This is because we do not accept any follow-ups or news about the status of the application.

Result: System down and they can't do anything.
Solution: I need to check other agencies that offers this kind of services.

Work Process:
1. Search in google for an agency that offers Australia visa application services.
2. Call each agencies and asked about their charge for an urgent application.
3. Check with Arba Travel about this matters.
4. Deal with Arba Travel about the urgent application.
5. Making Transaction with Arba Travel.
6. Give customer's information to Arba Travel.

After i finished with the Australia Visa application, i continued my work with the routine work which is key in the Daily Sales Record, Total up the profit in Summary Daily Sales Record and do some promotion activities and posted it in all Erwin Travel's media social.

# data[].attributes.body
Date: 9 May 2019
Day : Thursday
Title: Daily Sales, Summary Daily Sales, Package Promotion, Ticketing Services (SGN-KUL)

This morning, I started my job by doing my routine work at Erwin Travel, recording sales in the daily sales folders and summing up profit and wrote it into the summary daily sales folder. After i finished with recording work, i started to create promotion poster for promotional purposes and posted it in all media social.

At noon, i managed to sold 1 ticket to my customer.

Flight Detail:
Trip: 🤬 Chi Minh - KUL
Date: 15 May 2019
Paxs: 2 pax
Airline: Air Asia

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

# data[].attributes.body
Date: 10 May 2019
Day : Friday
Title:  Request Price Quotation (Europe Package)

Today I accept customers who come to inquire about holiday packages to Europe. Our existing package does not meet customer requirements as he wants to go to London, Paris and Amsterdam only. This is because he once went there and wanted to go once again with his children.

So for this package, i have to create a tailored package based on customer's preferences.

Customer Preferences:
Name: Mr. Siva
Destination: London, Paris and
Amsterdam.
Duration: 9 days tour
Paxs: 4 Adults
Request:
- 3 days in each destination
with 1 free and easy activity.
- Ground Only
- Prefer visiting art gallery.

Work Process:
1. Check in an email, which agency offers packages to Europe.
2. Send email to  ETM Global Limited .
3. Subject: Request Price/ Request Quotation.
4. List down the customer preferences.

# data[].attributes.body
Date: 11 May 2019
Day : Saturday
Title: OFF DAY

# data[].attributes.body
Date: 12 May 2019
Day : Sunday
Title: Receiving Price Quotation (9 Days & 8 Nights Tour in London, Paris and Amsterdam)

As I open company's email for today, I received an email reply from ETM GLobal Limited regarding Price Quotation previously requested.

Work Process:
1. Check the itinerary for the package.
2. Check whether the information provided is the same as what was requested before.
3. Check the meals
4. Reply the email by list up the missing information.

# data[].attributes.body
Date: 13 May 2019
Day : Monday
Title: Paying Bills, Updating Cash Out, Updating price Quotation for the tailored package (9D8N London, Paris, Amsterdam)

After the office opened, I did my daily work and I was asked to pay phone bill and also wifi at TM nearby.

After that i received the updated price quotation from ETM GLobal Limited Company about the tailored trip that i have requested before.

Work Process:
1. open the attached price quotation that given b ETM GLobal Limited.
2. Open new microsoft word that has Erwin Travel's  letter head.
3. Create another package by copying the itinerary and the included and excluded price.
4. ETM Global give us package price in Euro, so i need to convert the currency to MYR.
5. Convert the and add with our company's mark up price.
6. Make a table for the price that easy to understand by the customer.
7. Recheck the price before convert the word file to pdf.
8. Send Mr. Siva's email and inform him that i have send the price request.

# data[].attributes.body
Date: 14 May 2019
Day : Tuesday
Title: Daily Sales, Summary Daily Sales, Package Promotion, Customer Follow up (9D8N London, Paris, Amsterdam), Ticketing Services.

As usual, as soon as i opened the shop, i need to do my routine work which is recording all the data in Daily Sales, Summary Daily Sales and also do my job in promotional activity for today.

Next task for today is i need to do customer follow up with Mr.Siva about the trip requested by him.

Other than that, i managed to sold 3 tickets to customer. Two tickets for the same customer and the other one is for other customer. All three tickets were bought using the Air Asia airline.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

# data[].attributes.body
Date: 15 May 2019
Day : Wednesday
Title: Daily Sale, Summary Daily Sale, Package Promotion, Request Price Quotation (Da lat-HoChi Minh Tour), Ticketing Services

After i did my routine work as soon as i opened the shop, i received a customer visit to ask about Vietnam package. Same liek Europe package before, this customer have their own preferences and want the trip in private trip rather than the Group tour (SIC).  Therefor, i nee to jot down the request and create another tailored package for him.

Customer Preferences:
Name: Mr.Shan
Destination: Dalat and
HoChiMinh
Duration: 5 days & 4 nights tour
Date: 20 - 24 June 2019
Paxs: 4 Adults
Customer Flight Detail:

-Depart 20/06/19 : KUL - SGN
(7.35pm - 8.40pm)

-Return 24/06/19 : SGN - KUL
(9.10pm)

- Air Asia Airline

Request:
- at 9pm arrive Dalat, and
overnight there (20 June)
- at 21st June, Dalat Tour
- 22-24 June, HoChiMinh trip
- Ground Only
- Excluded Meals

Work Process:
1. Check in an email, which agency offers packages to Europe.
2. Send email to  Boundless Journey Agency
3. Subject: Request Price/ Request Quotation.
4. List down the customer preferences.

# data[].attributes.body
Date: 16 May 2019
Day : Thursday
Title: Received Price Requested (5D4N Da lat-HoChi Minh)

As i opened company's email today, i received teh prive quotation for 5D4N Hochiminh - dalat Tour. So i need to update and create a new list of itinerary for this package.

Work Process:
1. open the attached price quotation that given by Boundless Journey Agency.
2. Open new microsoft word that has Erwin Travel's  letter head.
3. Create another package by copying the itinerary and the included and excluded price.
4. Boundless Journey Agency gave us the package price tha already converted in MYR.
5. Create an easy list of table for package pricing.
7. Recheck the price before convert the word file to pdf.
8. Send Mr. Shan's email and inform him that i have send the price request.

# data[].attributes.body
Date: 18 May 2019
Day : Saturday
Title: OFF DAY

# data[].attributes.body
Date: 19 May 2019
Day : Sunday
Title: Selling Package (5D4N Ching Mai + Chiang Rai)

From both package in 17 May, I have managed to sell one of the packages. I managed to close deal with Mr. Selver (Chiang Mai). He came again today to meet me and close the deal.

Payment Process:
1. Asked him either he wanted to pay cash or transfer the money online.
2. Gave him the account number because he wanted to transfer the money.
3. Asked them to send the payment prove before i proceed to issue him the receipt.
4. Check the transaction online by log in to the account.
5. Make receipt and issued it.
6. Asked them to come tomorrow for their confirmation voucher.

Total payment for his package is RM1300. It is because he choose CH Hotel for their accommodation.

After finished with Mr. Selver, i called Boundless Journey to inform them about the purchased package and booked hotel with them, unfortunately  the hotel that Mr.Selver wanted already fully booked. So i need to call him back and inform him about the hotel and suggest other hotel. and he agreed to booked another hotel. Thus he need to pay another Rm65 each pax which in total RM130.

After that  i need to email Boundless Journey to inform them about the changes for hotel and asked for the package invoice.

# data[].attributes.body
Date: 20 May 2019
Day : Monday
Title: Daily Sales, Summary Daily Sale, Package Promotion, Receiving Package Invoice (Chingmai Trip)

As usual, in the morning i need to record all the sales in Daily Sales folder and sum up the profit and record it in Summary Daily Sales. After that, i need to make a promotional purposes poster for one of the package provided.

At noon, i received an email from Boundless Journey Agency. They've emailed the Chiang Mai Package Invoice.

Work Process:
1. Received an email from Boundless Journey Agency.
2. Recheck the information listed.
3. Make Payment to them using online banking.
4. Issued them the Payment Prove.

# data[].attributes.body
Date: 21 May 2019
Day : Tuesday
Title: Creating Confirmation Voucher (Chiang Mai + Chiang Rai Trip)

Same like before, for every package purchases, Erwin Travel will provide a confirmation voucher for their customer. The voucher will be listed the:
1. Package Information (Which package that the customer bought)
2. Hotel name.
3. Date Check-In
4. Date Check-Out
5. Emergency Number (Malaysia)
6. Emergency Number (Trip Destination -Cambodia)

Work Progress:
1. Fill the above details.
2. Compile it with the trip itinerary as well as the package includes and excludes.
3. Paid stamp on that voucher.
4. Issue the voucher to the customer.

# data[].attributes.body
Date: 22 May 2019
Day : Wednesday
Title: Managing the Cash Out & Summary Daily Sales File.

My job today is to double-check the daily summary file and cash out file. I need to print all summary daily sale and cash out copy for this year and put it in the file.

Work Process:
1. Check out the last date that has printed.
2. Open Summary Daily Sales and Cash Out Folder in computer.
3. Print out the rest of the copies.
4. Place it in the file.

This is for a precautionary measure if the computer keeping the record is damaged.

# data[].attributes.body
Date: 23 May 2019
Day : Thursday
Title: Issuing the confirmation voucher to customer (Chiang Mai Chiang Rai Trip) and manage the balance transaction.

After i opened the shop, i record all the Daily Sales, Summary Daily Sales and also make promotional for one of the packages provided.

Today, Mr.Selver came back again today for his confirmation voucher and make the payment which is still in arrears.

Work Process:
1. Manage the rest of the payment which is still in arrears.
2. Check the transaction online.
3. Asked him to send the payment prove.
4. Issued the hard copy confirmation voucher.
5. Say thanks to them with smile.

# data[].attributes.body
Date: 24 May 2019
Day : Friday
Title: Ticketing Services, Dummy Ticket &  Dummy Hotel (KUL-MNL)

For today, i managed to sell 2 flight tickets and 1 dummy ticket for immigration purposes. All of the ticket were booked by using Air Asia website. All of the Work Process were the same accept for the dummy ticket.

Work Process for Flight Ticket:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

Detail For Dummy Ticket:
Trip: KUL-MNL (Manila)
Pax: 2 Adults, 2 Child & 1 Infant
Date: 8 - 23 June 2019

Work Process for Dummy Ticket:
1. Log in to Air Asia web.
2. Asked the important flight detail, such as the date, destination, and how many person to go.
3. Mentioned the available time and choose the depart time according to their choices.
4. Book the ticket and print it without proceed to the payment process.

Work Process for Dummy Hotel:
1. Open Traveloka and search for the hotel name that customer has requested.
2. Copy the name of the hotel and the address.
3. copy all the detail and print it out.
4. Issued it to the customer.

# data[].attributes.body
Date: 25 May 2019
Day : Saturday
Title: Ticketing Services (KUL-SUB) (KUL-CGK-KUL), Check -in Ticket.

For today, i work alone because the other staff had her day off. So i need to manage everything today. Starting from the routine work which is Daily Sales Record, Summary Daily Sales and making poster for promotional purposes.

At Noon, i received 2 customer that wanted to buy flight ticket. Both of the tickets bought from Air Asia website. So both of the Work Process are the same. First flight ticket sold were from Kul-Sub and the other ticket is returmn ticket from Kul-CGK (Jakarta)-Kul.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

After that, a customer came to check-in their flight ticket.

Work Process:
1. Asking for customer's ticket.
2. Log in to Air Asia web and click check-in.
3. Fill the customer's depart destination, booking number and their last name, and click search.
4. If the ticket is the right ticket, tick the ticket and fill the passport number, date of birth, and the expired date of the passport and proceed.
5. Print out the Boarding Pass and give it to the customer.

# data[].attributes.body
Date: 26 May 2019
Day : Sunday
Title: OFF DAY