# data[].attributes.body
- been explained briefly by my supervisor, Ms. Shafiqah about the scope of task as a front liner.
- been introduced to the other staff and colleague. - answer the phone call and transfer the line to the person in charge.

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- send the text messages reminding about the payment need to be done by the umrah pilgrims that nearest with the departure date.
- understanding the documents required for the umrah pilgrims need to be prepared to submit to the company.
- understanding the relationship between the pilgrims which is family related or non-family related which is 'mahram'.

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- received documents from the umrah pilgrims which is passports, meningitis injection vaccine and four visa pictures.
- prepare two copies of the 'akuan penerimaan' letter. One copy for the pilgrims. And another copy will be kept by company for visa application purposes.

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- print out the itinerary as required by the umrah pilgrims that come to the office.
- create the confirmation letter of performing umrah for the pilgrims that depart on March group.

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- documenting and filing the received documents from pilgrims according to the departure date.
- check the list name of umrah pilgrims parallel with their name, gender, date of birth,passport number and passport expired date given.

# data[].attributes.body
- received documents required from umrah pilgrims and prepare the 'akuan penerimaan' letter.
- proceed with the documenting process after receiving the documents.
- recheck the name list of the umrah pilgrims that depart on 20th March 201 to avoid from any error occur. So that person in charge in buying the airlines tickets can proceed with the payment.

# data[].attributes.body
- as a front liner that stay in front desk, I pick up the phone call daily.
- i also received the required documents from the pilgrims daily as they need to submit their documents such as passport, visa pictures and vaccine medical card 6 weeks before their departure date.
- key-in the documents received in 'akuan penerimaan' and do the next processes.

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-create the confirmation letter of performing umrah for the pilgrims that depart on March group.
- received documents and do the documenting and filing.

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- calling all the umrah pilgrims that depart on March group to remind them about the 'kursus umrah' that is going to be held on 3rd March 2019 at Bandar Baru Uda Mosque.
- ask them for the confirmation of their attendance and make a total.

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- continue receiving required documents and payment from umrah pilgrims for departure on March and above.

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- prepare the confirmation letter of performing umrah for umrah pilgrims as being asked.

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- on this day, 'kursus umrah' was being held. All the male staff went to the Bandar Baru Uda mosque to handle the event.
- Ms. Syafiqah and i continue our daily job at the office.
- received documents from pilgrims depart on March.

# data[].attributes.body
- started doing the name tag for umrah pilgrims depart on 20th March 2019.
- type pilgrims names and passport number according to the nametag format and paste them on the name column.

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- continue the name tag process with paste the visa picture according to the manifest done.

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- paste the bus details and contact number needed by the pilgrims in case of emergency occur in Mecca and Madinah.

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- started to do the laminating process of the name tag of umrah pilgrims depart on 20th March 2019.
- there is around 60 pilgrims joined umrah this date.

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- write the congregation names on the bag tag sticker.
- sorting the documents of congregation according to the following processes:
1)write names of congregation on the envelope.
2) fill the envelope with following documents which is name tag, lanyard, bag tag sticker and meningitis vaccine medical card.
3)separate and place the envelope according to their bus number.

# data[].attributes.body
- started doing the name tag for umrah pilgrims depart on 21st March 2019.
- type pilgrims names and passport number according to the nametag format and paste them on the name column.

# data[].attributes.body
- continue the name tag process with pasting the visa picture according to the manifest done.

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- paste the bus details and contact number needed by the pilgrims in case of emergency occur in Mecca and Madinah on the back of the name tag.

# data[].attributes.body
- started to do the laminating process of the name tag of umrah pilgrims depart on 21st March 2019.

# data[].attributes.body
- write the congregation names on the bag tag sticker.
- sorting the documents of congregation according to the following processes:
1) write names of congregation on the envelope.
2) fill the envelope with following documents which is name tag, lanyard, bag tag sticker and meningitis vaccine medical card.
3) separate and place the envelope according to their bus number.

# data[].attributes.body
- call all the congregate that depart on 20th March 2019.
- remind them to gather in front of the office according to the itinerary given.
- remind male congregate to prepare 'kain ihram, belt and slipper inside the hand luggage.

# data[].attributes.body
- call all the umrah pilgrims that depart on 21st March 2019.
- remind them to gather in front of the office according to the itinerary given.
-take note if congregate wants to be picked up at other station.
- remind congregate to prepare 'kain ihram, belt and slipper inside the hand luggage.

# data[].attributes.body
- calling all the umrah pilgrims that depart on April group to remind them about the 'kursus umrah' that is going to be held on 23rd March 2019 at Bandar Baru Uda Mosque.
- ask them for the confirmation of their attendance and make a total.

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- continue making invoices for umrah full payment receipt on month of December.

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- starting to often received the documents required for departure on April and May group.
- make invoices for umrah full payment receipt on month of December.

# data[].attributes.body
JOHOR PUBLIC HOLIDAY - BIRTHDAY OF SULTAN JOHOR

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- call all the congregate that depart on 28th March 2019.
- remind them to gather in front of the office according to the itinerary given.
- remind male congregate to prepare 'kain ihram, belt and slipper inside the hand luggage.
- started doing the name tag for umrah pilgrims depart on 28th March 2019.
- type congregates names and passport number according to the nametag format and paste them on the name column.
- continue the name tag process with pasting the visa picture according to the manifest done.

# data[].attributes.body
- started doing the name tag for umrah pilgrims depart on 28th March 2019.
- type congregates names and passport number according to the nametag format and paste them on the name column.
- continue the name tag process with pasting the visa picture according to the manifest done.

# data[].attributes.body
- sorting the documents of congregation according to the following processes:
1) write names of congregation on the envelope.
2) fill the envelope with following documents which is name tag, lanyard, bag tag sticker and meningitis vaccine medical card.
3) separate and place the envelope according to their bus number.

# data[].attributes.body
- fill in the umrah registration form for umrah pilgrims as requested date.
- fill in 'upah haji' form as order by the customer

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- received documents and payment from umrah pilgrims.
- count the cash payment made by congregate and make sure it sufficient.
- make two copies of receipt made and keep as company references.

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- check the list name of congregates that depart on April.
- make sure the details and information parallel with the details in the passport given.

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- started doing the name tag for umrah pilgrims depart on 4th March 2019.
- do the laminating process of name tag after done with the names,visa pictures, and bus details.

# data[].attributes.body
- sorting the documents of congregation according to the following processes:
1) write names of congregation on the envelope.
2) fill the envelope with following documents which is name tag, lanyard, bag tag sticker and meningitis vaccine medical card.
3) separate and place the envelope according to their bus number.

# data[].attributes.body
- call all the congregates that depart on 4th April 2019.
- remind them to gather in front of the office according to the itinerary given.
- remind male congregate to prepare 'kain ihram, belt and slipper inside the hand luggage.
- prepare the checklist for mutawwif for references in KLIA Airport.

# data[].attributes.body
- learn how to make payment voucher and petty cash.
- make payment voucher according to the invoice and receipt issued.

# data[].attributes.body
- fill in the details for reservation of hotel rooming list in Mecca and Medina.
- do the cross-checked for rooming list with the flight details and itinerary of the next umrah departure.

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- call the congregates departure on 11th April and 18th April and asked whether they have received bags provided by the company.
- ask them to pick up in the office or send to them by postage.

# data[].attributes.body
- started doing the name tag for umrah pilgrims depart on 11th March 2019.
- do the laminating process of name tag after done with the names,visa pictures, and bus details.
- sorting the documents of congregation according to the following processes:
1) write names of congregation on the envelope.
2) fill the envelope with following documents which is name tag, lanyard, bag tag sticker and meningitis vaccine medical card.
3) separate and place the envelope according to their bus number.

# data[].attributes.body
- call all the congregate that depart on 11th March 2019.
- remind them to gather in front of the office according to the itinerary given.
- remind male congregate to prepare 'kain ihram, belt and slipper inside the hand luggage.

# data[].attributes.body
- continue follow up calling the congregates and remind them to gather as time scheduled.
- take note where to pick up the congregates which cannot come to the office.
- prepare the checklist for mutawwif for references in KLIA Airport.

# data[].attributes.body
- make payment voucher according to the invoice and receipt issued.

# data[].attributes.body
- fill in the umrah registration form for umrah pilgrims as requested date.
- fill in 'upah haji' form  as order by the customer

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- started doing the name tag for umrah pilgrims depart on 18th April 2019.
- sorting out the required documents.

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- Calling all the pilgrims that depart on 18 April 2019.
- Remind them to gather in front of the office according to the itinerary given.
- One group of pilgrims have to gather around 2 o'clock in the morning. And another group on 9 o'clock in the morning.
- They are also being reminded to prepare the 'kain ihram', belt and slipper in the hand carry bag that provided by the company.

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ITINERARY FOR DEPARTURE ON 18 APRIL 2019

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DEP 18 APRIL 2019 - SV - BALIK 4.10 PAGI

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- prepare the letter of confirmation for umrah pilgrims depart on October and Nov
- Issue receipt for Zeenat Office Solution (share partner of Mumtaz Travel)

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- Prepare the checklist and tools for mutawwif for uses and needs in KLIA Airport, Mecca and Medina.

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- conducting an airport duty which is accompany congregates from Johor to KLIA Airport and check in for their boarding pass flight ticket.
- make sure all congregates safely get on the plane.

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- customer register for Umrah packages on November 2019 and pay for the deposit.

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- received documents and payment from umrah pilgrims.
- count the cash payment made by congregate and make sure it sufficient.
- make two copies of receipt made and keep as company references.

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OFF DAY

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- do the manifest process by fill in the information on the sticker and paste it to the back of passport book.

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- started doing the name tag for umrah pilgrims depart on 6th May 2019.
- do the laminating process of name tag after done with the names,visa pictures, and bus details.

# data[].attributes.body
- sorting the documents of congregation according to the following processes:
1) write names of congregation on the envelope.
2) fill the envelope with following documents which is name tag, lanyard, bag tag sticker and meningitis vaccine medical card.
3) separate and place the envelope according to their bus number.

# data[].attributes.body
- received documents and payment from umrah pilgrims.
- count the cash payment made by congregate and make sure it sufficient.
- make two copies of receipt made and keep as company references.

# data[].attributes.body
- joined 'kursus umrah' held at Masjid Bandar Baru Uda.

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- started doing the name tag for umrah pilgrims depart on 6th May 2019 which is a month Ramadhan.

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- do the laminating process of name tag after done with the names,visa pictures, and bus details.

# data[].attributes.body
LABOUR DAY

# data[].attributes.body
- do the manifest process by fill in the information on the sticker and paste it to the back of passport book.

# data[].attributes.body
- sorting the documents of congregation according to the following processes:
1) write names of congregation on the envelope.
2) fill the envelope with following documents which is name tag, lanyard, bag tag sticker and meningitis vaccine medical card.
3) separate and place the envelope according to their bus number.

# data[].attributes.body
- received documents and payment from umrah pilgrims.

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- in this month, i have been given a task to complete the invoices for payment receipt issued from November 2018 until May 2019.

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- my last day of internship. i started doing my final report.