# data[].attributes.body
Responsiveness
Cleanliness
Security
Friendliness
Flexibility

# data[].attributes.body
Aesthetic
Friendliness
Communication
Attentiveness
Comfort

# data[].attributes.body
Aesthetics
Courtesy
Comfort
Attentiveness
Integrity

# data[].attributes.body
Cleanliness
Availability
Commitment
Reliability
Functionality

# data[].attributes.body
Availability
Courtesy
Cleanliness
Reliability/consistency
Friendliness

# data[].attributes.body
1. Displaying the number of rooms available outside the hotel

2. Location is accessible, provide various location near city centre

3. Maintain good cleanliness and functionality

4. Quick check in and check out process

5. Affordable room rates

# data[].attributes.body
AC
Minibar not cooling
Parking
Room assignments
Connecting doors
Single supplement
Language barriers
Wi-Fi
Weather
Guest noise
Construction
Light bulbs

# data[].attributes.body
Speed of service
Direction signs
Wrong order
Parking
Name appearing wrong on booking or order

# data[].attributes.body
Restaurant - hygiene problems & food not up to standard

Rooms - incomplete amenities

Staff - rude and not attentive

# data[].attributes.body
Bad service attitude

# data[].attributes.body
Long queue when check in

# data[].attributes.body
Cold burger bun, and dirty cutleries...

# data[].attributes.body
Slow service
Sometimes food not available

# data[].attributes.body
Booked twin, assigned to double. Situation was not handled well - FOM passed on the blame

# data[].attributes.body
Wrong order after waiting for a while

# data[].attributes.body
Miscommunication on your drinks order

# data[].attributes.body
Wrong name taken

# data[].attributes.body
Flexibility of the menu

# data[].attributes.body
Customer disappointed and false advertising

# data[].attributes.body
Burger did not meet brand standards as seen on the menu boards

# data[].attributes.body
Man with gun needs help!!

# data[].attributes.body
Rick and Shelia were following company policy! Where do you draw the line?

# data[].attributes.headline
Naked restaurants - to what extent do you need to differentiate to portray quality?

# data[].attributes.subject
Naked restaurants - to what extent do you need to differentiate to portray quality?

# data[].attributes.headline
Why do you think  a service recovery strategy might be 'to do nothing'

# data[].attributes.subject
Why do you think  a service recovery strategy might be 'to do nothing'

# data[].attributes.headline
Hotel complaints - what do people complain about? Write your top 5 here....

# data[].attributes.subject
Hotel complaints - what do people complain about? Write your top 5 here....

# data[].attributes.headline
Opening video - what elements of customer service were lacking here?

# data[].attributes.subject
Opening video - what elements of customer service were lacking here?