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The "Treatment Referral Routing Service", this Helpline provides 24-hour free and confidential treatment referral and information about mental and/or substance use disorders, prevention, and recovery in English and Spanish.
1-800-662-HELP (4357)

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Substance Abuse and Mental Health Services Administration

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Frequently Asked Questions - What is SAMHSA’s National Helpline?

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The Children’s Health Insurance Program (CHIP) is a joint federal and state program that provides health coverage to uninsured children in families with incomes too high to qualify for Medicaid, but too low to afford private coverage. Please see the Children' sAnnual Enrollment Reports for more information on current and historical enrollment. The upper eligibility levels in separate CHIPs range from as low as 170 percent of the Federal poverty level (FPL) up to 400 percent of the FPL, and vary by state. CHIP and Medicaid eligibility levels can be viewed on the Medicaid and Chip Eligibility Levels page.

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The Children's Health Insurance Program (CHIP) is a joint federal and state program that provides health coverage to uninsured children in families with incomes too high to qualify for Medicaid, but too low to afford private coverage. Please see the Children's Annual Enrollment Reports for more information on current and historical enrollment. The upper eligibility levels in separate CHIPs range from as low as 170 percent of the Federal poverty level (FPL) up to 400 percent of the FPL, and vary by state. CHIP and Medicaid eligibility levels can be viewed on the Medicaid and CHIP Eligibility Levels page.

CHIP was originally passed into law under the Balanced Budget Act of 1997, and most recently extended through federal fiscal year 2027 under the Helping Ensure Access for Little Ones, Toddlers, and Hopeful Youth by Keeping Insurance Delivery Stable Act (HEALTHY KIDS Act) and the Advancing Chronic Care, Extenders and Social Services Act (ACCESS Act).

Income Eligibility

The Affordable Care Act established a consistent methodology for determining income eligibility, which is based on Modified Adjusted Gross Income (MAGI). MAGI is used to determine financial eligibility for CHIP, Medicaid, and the health insurance marketplace. Using one set of income counting rules and a single application across programs, is intended to make it easier for people to apply and enroll in the appropriate program.

The MAGI-based methodology considers taxable income and tax filing relationships to determine financial eligibility for CHIP. This methodology does not allow for income disregards that vary by state or by eligibility group and does not allow for an asset or resource test. Additional information on the MAGI-based methodology.

Eligible Populations

Federal law provides states with the option to cover targeted low-income children and targeted low-income pregnant women under a separate CHIP. In addition, states can provide coverage to certain groups that were historically excluded from CHIP, such as children or pregnant women that are lawfully residing, or have access to public employee coverage. Descriptions of these options are provided below.

Targeted Low-Income Children

In order to be eligible for CHIP, a child must be:

Under 19 years of age,

Uninsured (determined ineligible for Medicaid, and not covered through a group health plan or creditable health insurance),

A citizen or meet immigration requirements,

A resident of the state, and

Eligible within the state's CHIP income range, based on family income, and any other state specified rules in the CHIP state plan.

The following children cannot be eligible for CHIP:

Inmates of a public institution,

Patients in an institution for mental diseases, and

Children who are eligible for health benefits coverage under a State health benefits plan due to a family member's employment with a public agency (unless a state qualifies for either the maintenance of agency contribution, or hardship exception described below).

Within these guidelines, states have the flexibility to adopt their own eligibility standards. For example, some states have designed programs for specific geographic areas, or for children with a disability status. However, states are precluded from establishing certain types of eligibility criteria, such as discriminating on the basis of diagnosis.

The eligibility criteria for a targeted low-income child is described in Section 2110(b) of the Social Security Act.

Targeted Low-Income Pregnant Women

States have the option to provide coverage, such as prenatal, delivery, and postpartum care, to targeted low-income uninsured pregnant women under the CHIP state plan. States must adhere to several types of conditions in order to cover pregnant women, such as:

Cover children under 19 years of age under Medicaid or CHIP, up to at least 200 percent of the FPL, and

Cover pregnant women under Medicaid up to at least 185 percent of the FPL.

This is not an exhaustive list of the conditions that states must meet in order to cover pregnant women in CHIP.

Infants born to pregnant women in CHIP are required to be automatically deemed eligible for Medicaid or CHIP, without an application or further determination of eligibility. These infants are covered until the child turns one year of age. States also have the option to provide deemed eligibility to a child born to a mother who, on the date of the child's birth, is covered as a targeted low income child under CHIP.

For guidance in this area, please see Section 2112 of the Social Security Act and State Health Official (SHO) letter # 09-006 (PDF, 57.71 KB) .

Lawfully Residing Targeted Low-Income Children and Pregnant Women

States have the option to provide CHIP and Medicaid coverage to children and pregnant women who are lawfully residing in the United States and are otherwise eligible for coverage, including those within their first five years of having certain legal status. If states do not adopt this option, federal law requires a 5-year waiting period before many legal immigrants are permitted to enroll in Medicaid and CHIP. Learn more about providing health coverage to lawfully residing children and pregnant women at 2107(e)(1)(N) of the Social Security Act, and in SHO# 10-006 (PDF, 188.34 KB) . A list of states providing Medicaid and CHIP coverage to lawfully residing children and/or pregnant women.

Targeted Low-Income Children with Access to Public Employee Coverage

States have the option to cover children of state employees if the state can demonstrate that it meets one of the two following conditions:

Maintenance of Agency Contribution Condition: For this condition to be met, states must demonstrate that they have been consistently contributing to the cost of employee coverage, with increases for inflation, since 1997.

Hardship Condition: For this condition to be met, states must demonstrate that the coverage currently available through the public employee system poses a financial hardship for families. In making a hardship determination, states would assess whether the annual aggregate premiums and cost-sharing imposed by the state health benefits plan would exceed 5 percent of a family's income during the year the child would be enrolled in CHIP.

For more information on this provision, please see section 2110(b)(6) of the Social Security Act.

Enrollment Strategies

Federal law provides states with the option to implement a variety of enrollment strategies, including express lane eligibility, continuous eligibility, and presumptive eligibility in CHIP. These provisions are described below.

Express Lane Eligibility

States have the option to implement express lane eligibility (ELE), which is a simplified process for determining and re-determining eligibility for CHIP and Medicaid. States that use ELE can rely on findings for income, household size, or other factors of eligibility from another program designated as an express lane agency to facilitate enrollment in these programs. Express lane agencies may include: Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Head Start, National School Lunch Program, and Women, Infants, and Children. ELE has been extended through FY 2027 under the Helping Ensure Access for Little Ones, Toddlers and Hopeful Youth by Keeping Insurance Delivery Stable Act (HEALTHY KIDS Act) and the Advancing Chronic Care, Extenders and Social Services Act (ACCESS Act). More information about the extension of ELE through the HEALTHY KIDS and ACCESS Acts is available in SHO# 18-010 (PDF, 65.69 KB) . For additional information on this provision, please see section 2107(e)(1)(H) of the Social Security Act, and SHO# 10-003 (PDF, 329.22 KB) .

Continuous Eligibility

States have the option to provide children with 12 months of continuous coverage under CHIP and Medicaid even if the family experiences a change in income during the year. Continuous eligibility is a valuable tool that helps states ensure that children stay enrolled in the health coverage for which they are eligible and have consistent access to needed health care services. For more information on this provision, please see section 2105(a)(4)(A) of the Social Security Act. A list of states providing continuous eligibility in Medicaid and CHIP.

Presumptive Eligibility

States have the option to implement presumptive eligibility under CHIP or Medicaid. Under this option, states may use title XXI funds to pay costs of CHIP coverage during a period of presumptive eligibility pending the screening process and a final eligibility determination. For more information on this provision, please see section 2107(e)(1)(P) of the Social Security Act. A list of states providing presumptive eligibility in Medicaid and CHIP.

Related Topics

Maintenance of Effort

States must maintain Medicaid and CHIP eligibility standards, methodologies, and procedures for children that are no more restrictive than those in effect on March 23, 2010 as a condition of receiving federal funding for Medicaid. This maintenance of effort (MOE) provision is applicable to states with eligibility levels that do not exceed 300 percent of the FPL. States with eligibility levels above 300 percent of the FPL have the option of maintaining coverage levels or reducing them to 300 percent FPL. The MOE provisions in Medicaid and CHIP have been extended through Federal Fiscal Year 2027 under the HEALTHY KIDS and ACCESS Acts, and can be found at sections 2105(d)(3), 1902(a)(74), and 1902(gg)(2) of the Social Security Act. For more information about the extension of MOE, please see SHO# 18-010 (PDF, 65.69 KB) .

Monitoring Substitution of Coverage in CHIP

States are required to include in their state plan a description of procedures used to ensure that CHIP coverage does not substitute for coverage under group health plans. States use various procedures to prevent substitution of coverage, such as monitoring survey data or private insurance databases, or applying a waiting period for individuals who are no longer enrolled in private coverage. This requirement can be found at section 2102(b)(3)(C) of the Social Security Act. Additional information on states' specific CHIP waiting period policies.

Waivers and Demonstrations

States may apply to CMS for section 1115 demonstration authority if interested in waiving title XXI rules that are applicable for a population in the CHIP state plan.

Third Party Liability (TPL)

States are required to take all reasonable measures to ascertain the legal liability of third parties both in CHIP and Medicaid. Although children must be uninsured to qualify for CHIP, there may be situations where other types of third parties may be liable for some health expenses, such as auto insurance following an automobile accident. States must identify potentially liable third parties, determine the liability of third parties, avoid payment of third party claims, and recover reimbursement from third parties as appropriate. In states that have continuous eligibility, obtaining other health insurance coverage post the initial eligibility determination will not impact eligibility until annual renewal, however, states are obligated to implement TPL policies.

The application of TPL to CHIP became effective February 9, 2018. Section 53102(d) of the Balanced Budget Act (BBA) of 2018 amended section 2107(e)(1)(B) of the Social Security Act to apply Medicaid TPL requirements at section 1902(a)(25) of the Act to CHIP. More information is available in CMCS Informational Bulletin-June 1, 2018 (PDF, 107.74 KB) .

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children's health insurance program eligibility

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The Children's Health Insurance Program (CHIP) is a joint federal and state program that provides health coverage to uninsured children in families with incomes too high to qualify for Medicaid, but too low to afford private coverage. Please see the Children's Annual Enrollment Reports for more information on current and historical enrollment.

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Parents applying for the Smart Steps program whose income is below the 85th percentile of State Median Income who have children six (6) weeks to five (5) years old and who work or go to school, or both, for 30 hours or more a week.

High school or middle school mothers who stay in school who participate in the Teen Parent program.

Parents in the Families First  program who need child care to complete the work activities in their personal responsibility plan.

Parents whose Families First case has closed can receive transitional child care assistance for 18 months after their Families First case closes IF each parent works 30 hours or more a week.

Non-parental guardians in the Families First program who need child care for a related child IF the guardian does 30 or more hours of work, training, or education a week.

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Parents applying for the Smart Steps program whose income is below the 85th percentile of State Median Income who have children six (6) weeks to five (5) years old and who work or go to school, or both, for 30 hours or more a week.

High school or middle school mothers who stay in school who participate in the Teen Parent program.

Parents in the Families First program who need child care to complete the work activities in their personal responsibility plan.

Parents whose Families First case has closed can receive transitional child care assistance for 18 months after their Families First case closes each parent works 30 hours or more a week.

Non-parental guardians in the Families First program who need child care for a related child the guardian does 30 or more hours of work, training, or education a week.

How do I apply? Apply Online
Complete the application below and then fax it, mail it, or bring it to your local TDHS office.

If you have questions about child care payment assistance, child care staff are located at these TDHS offices to help you.

Application for Child Care Payment Assistance/Smart Steps (HS-3408) - Instructions
Application for Child Care Payment Assistance/Smart Steps (Spanish) (HS-3408sp) - Instructions
Application for Child Care Payment Assistance/Smart Steps (Arabic) (HS-3408a) - Instructions
Application for Child Care Payment Assistance/Smart Steps (Somali) (HS-3408s)- Instructions

**Make sure you submit all required verification documents with your application. The required documents are listed on the first page of the application above**

If you are applying for child care payment assistant through Families First, you will not use the above application, but will apply through the Families First link at the top of this page.
**For families who are currently receiving child care payment assistance through the Smart Steps Program, any redeterminations of eligibility that would be coming due from March - May 2020 have been suspended and the current eligibility period has been extended for 3 months. Every customer whose redetermination is coming due in March - May will receive a notice about this extension. You may also contact your child care specialist with questions.
Click here to search by county. The providers that accept child care payment assistance are listed as "Yes" under the "Child Care Assistance" column.
If I qualify, what will I have to pay?
The co-pay chart estimates your payment based on your income and the number of children you will have in child care. You will receive an exact amount that you will have to pay if you qualify. It's important that you pay the amount you owe and don't miss payments. Your child care provider may terminate your child from their program if you don't pay the amount you owe.
Are there are other helpful resources?
You can learn more here about how to choose the right child care provider, the types of child care providers in the State, and how the State assesses child care providers. You can also learn about the importance of checkups and developmental screening for children.

You can learn more here about tips for safe sleep for babies.

Also, if you are interested in child care payment assistance, you may also be eligible for one or more of these programs to assist you with your other needs.
Customer Survey
Please take a moment to let us know about your experience applying for child care payment assistance.

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Parents applying for the Smart Steps program whose income is below the 85th percentile of State Median Income who have children six (6) weeks to five (5) years old and who work or go to school, or both, for 30 hours or more a week .

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Families First, the state’s Temporary Assistance for Needy Families (TANF) program, is a workforce development and employment program. The Families First program emphasizes work, training, and personal responsibility. It is temporary and has a primary focus on gaining self-sufficiency through employment. The Families First program helps participants reach this goal by providing temporary cash assistance, transportation, child care assistance, educational supports, job training, employment activities, and other support services.

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Now Available: Emergency Cash Assistance

The Tennessee Department of Human Services (TDHS) is making essential financial resources available to families that have been significantly impacted by the COVID-19 emergency.

To be eligible, families must have been employed as of March 11, 2020 but have since then lost employment or at least 50% of their earned income due to the COVID-19 emergency, include a child under the age of 18 or a pregnant woman, have a valid Social Security Number, must not have resources exceeding $2000, and the gross and/or unearned monthly income may not exceed 85% of the State's Median Income. For more detail, click here.

To Apply for Emergency Cash Assistance, visit https://tdhs.service-now.com/relief?id=relief_registration.
Check the status of your Emergency Cash Assistance Application by calling (833) 496-0661.
Families First, the state's Temporary Assistance for Needy Families (TANF) program, is a workforce development and employment program. The Families First program emphasizes work, training, and personal responsibility. It is temporary and has a primary focus on gaining self-sufficiency through employment. The Families First program helps participants reach this goal by providing temporary cash assistance, transportation, child care assistance, educational supports, job training, employment activities, and other support services. Eligibility information can be found here.

Your feedback is important to us. Please complete our Customer Experience Survey today!

To be eligible for the program, participants must meet technical and financial eligibility standards and must agree to follow a Personal Responsibility Plan (PRP). As part of the PRP, the participants agree to keep immunizations and health checks up-to-date for their children, to keep their children in school, to cooperate with child support services and, if not exempt, to participate in work and/or training for at least 30 hours per week.

Current Families First recipients can find information on their Families First case with CaseConnect.

If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).

Families First cash assistance benefits are issued and accessed electronically using a Benefit Security Card or EBT Card. To apply for benefits, submit your application online or visit the local DHS county office.

ATTENTION FAMILIES FIRST RECIPIENTS:
Under Federal law, it is illegal for you to use your EBT card at the following locations: liquor stores, casinos, adult cabarets (strip clubs), and licensed retail stores that derive their largest sales from the following items:

loose tobacco

cigars, cigarettes, and pipes

other smoking accessories

The Tennessee Department of Human Services has increased monitoring EBT card usage and enforcement. Effective July 1, 2014, additional penalties will apply if benefits are misused. Restricted businesses are also subject to penalties.

Contact Information:
Common Questions, Email, and Live Chat
Family Assistance Service Center
615-743-2000 (Nashville area)
1-866-311-4287 (Toll-free)

Discounted $50 Zoo Memberships offered to SNAP Participants

Participant must purchase the membership onsite at the Zoo's Membership Building. Please tell the Membership Associate that you wish to use the SNAP discount and present both a valid SNAP/EBT card and ID to them. After SNAP discount the rate will be $50 (regular rate is currently $145). May not be combined with any other offers.
Click here for a flyer with more information
Learn more about:

Job Opportunities - Jobs4TN.gov Tennessee EBT Cash Access Locations Family Assistance program informational training Federal Student Aid Enroll a child in the Imagination Library
Family Focused Solutions

Family Focused Solutions (FFS) is a voluntary support service that is provided by agencies who are contracted with the Tennessee Department of Human Service (DHS). The purpose of FFS is to assist TANF clients with removing barriers to employment and education. Whether it's a referral or a direct service, FFS will provide you with a counselor that will collaborate with you as you take your next step to self-sufficiency.

What can Family Focused Solutions do for You?

Life comes with challenges for everyone. By partnering with FFS, you will be well on your way to achieving your life long goals. You will guide the focus of services with your counselor who will assist and encourage you to build on your strengths throughout your journey.

Learn more, by clicking here. Look here to find a provider near you: Family Focused Solutions Providers

Reports and Information:

Families First was created as part of the larger Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) of 1996 (commonly referred to as "welfare reform"). It replaced the Aid to Families with Dependent Children (AFDC) program and is the federal funding source for Tennessee's TANF Program.

The Claims Resolution Act of 2010 set forth new reporting requirements for States as it extended the funding for the Temporary Assistance for Needy Families (TANF) financial assistance program through September 30, 2011. Sec. 812 Modifications to TANF Data Reporting specifies that new reporting requirements for engagement in additional work activities be published on each state's website.
Report on Engagement - April to June 2011 Tennessee Workforce Innovation and Opportunity Act (WIOA) Combined State Plan (TANF section and completion letter)
In accordance with Federal law and U.S. Department of Agriculture (USDA) and U.S. Department of Health and Human Services (HHS) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion or political beliefs.

To file a complaint of discrimination, contact USDA or HHS. Write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, SW, Washington D.C. 20250-9410 or call (800) 795-3272 or (202) 720-6382 (TTY). Write HHS, Director, Office for Civil Rights, Room 506-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (202) 619-3257 (TDD). USDA and HHS are equal opportunity providers and employers.

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Now Available: Emergency Cash Assistance The Tennessee Department of Human Services (TDHS) is making essential financial resources available to families that have been significantly impacted by the COVID-19 emergency.

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The Tennessee Department of Human Services is prepared to provide replacement Supplemental Nutrition Assistance Program benefits to families who suffered losses due to severe weather in Bradley, Hamilton, Marion and Polk counties on Sunday, April 12.

These replacement benefits are available for existing SNAP recipients who lost food due to a power outage of 12 hours or more or lost food due to home damage

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Please tell us if you need assistance with this site because you have a disability or don't speak English. Free assistance is available. Contact the Family Assistance Service Center Number 866-311-4287 and/or the TTY number at 711. After the recorded message, you will reach an operator who can provide you with an interpreter.
The Tennessee Department of Human Services is prepared to provide replacement Supplemental Nutrition Assistance Program benefits to families who suffered losses due to severe weather in Bradley, Hamilton, Marion and Polk counties on Sunday, April 12.

These replacement benefits are available for existing SNAP recipients who:

Lost food due to a power outage of 12 hours or more

Lost food due to home damage

Individuals requesting replacement benefits need to sign an affidavit and send it to DHS using the File Upload tool, available here: https://fileupload.dhs.tn.gov/.

Affidavit Request for SNAP Replacement Due to Power Outage (HS-3003) Instructions

Affidavit Request for SNAP replacement Due to Power Outage (HS-3003) Spanish Instructions

SNAP recipients must request replacement benefits within 10 (ten) calendar days of experiencing food loss. Once approved, SNAP replacement benefits are issued on the current recipient's EBT card. Replacement SNAP benefits will be authorized for the value of the loss only and can't exceed the current month's allotment.

Residents in Hamilton County may also leave the signed affidavit in the drop box located outside the Hamilton County DHS Office located at Eastgate Center Ste 602-A, 5600 Brainerd Road, Chattanooga, TN 37411-9949.
PLEASE NOTE: Due to COVID-19 precautions regarding social distancing, DHS office lobbies are closed to in-person visits. Local offices will have employees available to respond to questions or applications via telephone. Customers can find the number to their local office by going online at https://www.tn.gov/content/tn/humanservices/for-families/supplemental-nutrition-assistance-program-snap/office-locator-family-assistance.html.
The Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) provides nutritional assistance benefits to children and families, the elderly, the disabled, unemployed and working families. SNAP helps supplement monthly food budgets of families with low-income to buy the food they need to maintain good health and allow them to direct more of their available income toward essential living expenses. DHS staff determines the eligibility of applicants based on guidelines established by the U.S. Department of Agriculture (USDA). The primary goals of the program are to alleviate hunger and malnutrition and to improve nutrition and health in eligible households. DHS has a dual focus on alleviating hunger and establishing or re-establishing self-sufficiency.

Your feedback is important to us. Please complete our Customer Experience Survey today!

If you are applying for SNAP benefits, the documents listed below may be needed to complete the application process.

YOU MAY NEED PAPERS THAT SHOW:

Social Security Number

Your Identification (Example: driver's license, school ID with photo, Passport, Resident Alien Card, I-94 card, voter's registration card)

Where you live (Example: lease agreement, utility bill, phone bill, or driver's license with your address on it)

Income (Example: check stubs, employer statement, award letters)

Shelter costs (Example: mortgage payments, property tax, homeowner's insurance, rent receipt, lease agreement)

Costs of utilities (Example: electric bill, water bill, gas bill)

You may be asked to provide more information during your interview. Your eligibility counselor will explain what information is needed, how to get it and help you if you need assistance.

Contact Information:
Common Questions, Email, and Live Chat
Family Assistance Service Center
615-743-2000 (Nashville area)
1-866-311-4287 (Toll-free)

SNAP benefits are issued and accessed electronically using a Benefit Security Card or EBT Card. To apply for benefits, submit your application online or visit the local DHS county office.

Current SNAP recipients can find information on their case with CaseConnect.

If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).
Find a Family Focused Solutions Provider near you here.
Discounted $50 Zoo Memberships offered to SNAP Participants

Participant must purchase the membership onsite at the Zoo's Membership Building. Please tell the Membership Associate that you wish to use the SNAP discount and present both a valid SNAP/EBT card and ID to them. After SNAP discount the rate will be $50 (regular rate is currently $145). May not be combined with any other offers.
Click here for a flyer with more information
Learn more about:

Federal Student Aid Summer Meals through the Summer Food Service Program Enroll a child in the Imagination Library
Reports and Information:

TDHS is currently reviewing and revising its SNAP policies in order to simplify, streamline, and ensure the documents reflect our current best practice. While the initial policy review and revision is conducted, there may be some conflicts or incongruence between some portions of the policy manual and the new or revised policies. If you have questions related to SNAP policies please email SnapPolicy.DHS@tn.gov.
View SNAP Policy Manual and documents by clicking here.
The non-discrimination section of the SNAP Policy Manual has been replaced by

1.01 Civil Rights Complaints,
1.04 Limited English Proficiency Guidelines,
1.05 Reasonable Modifications, and
24.00 Rights and Responsibilities of SNAP Applicants

USDA Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;

2. fax: (202) 690-7442; or

3. email: program.intake@usda.gov.

This institution is an equal opportunity provider.

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Supplemental Nutrition Assistance Program (SNAP)

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Please tell us if you need assistance with this site because you have a disability or don't speak English. Free assistance is available. Contact the Family Assistance Service Center Number 866-311-4287 and/or the TTY number at 711. After the recorded message, you will reach an operator who can provide you with an interpreter.