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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 7 until the end of this 7th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. After that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Insurance management is increasing in terms of more orderly and smooth management for renew insurance as well as vehicle road tax. this management consists of contacts from customers who often deal with the company Wan Zakaria Travel & Tours will contact by phone or WhatsApp while new acquaintances will walk in the office to renew insurance today and also before. Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and road tax from the beginning of month 6 until the end of this 6th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Manage the customer's insurance payment as well as fill the free time available in managing the umrah package where the customer begins to know the Umrah package from Wan Zakaria Travel & Tours Sdn Bhd who has made advertisements via Facebook, WhatsApp and also the Umrah Course program held previously. afternoon session I resumed managing customers who want to renew vehicle insurance while making car and motor road tax. at this point many customers make and renew insurance. if the roadtax is ready, prepare a transparent plastic for storing insurance documents and roadtax stickers to be given to customers so that the ethics of tidying up in terms of storing these documents is orderly and avoids damaged documents, not exposed to water or wet later.

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START UPDATE REPORT INDUTRIAL TRAINING 2022

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ALLOWANCE FOR 3 MONTHS OF INDUSTRIAL TRAINING AT WAN ZAKARIA TRAVEL & TOURS SDN BHD

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ALLOWANCE FOR 3 MONTHS OF INDUSTRIAL TRAINING AT WAN ZAKARIA TRAVEL & TOURS SDN BHD

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ELAUN 3 BULAN INDUSTRI TRAINING AT WAN ZAKARIA TRAVEL & TOURS SDN BHD

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(PENYELIA INDUSTRI- Haji Wan Zakaria Bin Wan Yusuf)

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BORANG B PENILAIAN PRESTASI PELAJAR DARI (PENYELIA INDUSTRI)

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Manage insurance and renew vehicle roadtax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

START UPDATE REPORT INDUSTRIAL TRAINING 2022

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Management in Takaful Malaysia agent and ETIQA Insurance today many customer renew insurance as well as the most popular car and moto road tax we make for customers. Customers just contact us via WhatsApp and walk in near the office to renew vehicle insurance. This is the way each customer according to their convenience to renew vehicle insurance and road tax. road tax management also we will inform the customer as soon as possible if the road tax sticker is ready.

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Update for a more in-depth study of outbound packages especially Vietnam with prices that will be offered based on competitor prices. Vietnam include Dalat, Muine & Ho Chi Minh package 4 days 3 nights & 5 days 4 nights offered with a minimum of 10 pax with a price of RM3350 and above which is priced from Kuching in package 2022.

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Update for a more in-depth study about outbound packages especially Bali with prices that will be offered based on competitor prices as knowledge to place the best price for customers later. Package provided by Wan Zakaria Travel & Tours Sdn Bhd which is Bali with 4 days 3 nights RM1999/ pax from Kuala Lumpur.

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Insurance management is increasing in terms of more orderly and smooth management for renew insurance as well as vehicle road tax. this management consists of contacts from customers who often deal with the company Wan Zakaria Travel & Tours will contact by phone or WhatsApp while new acquaintances will walk in the office to renew insurance today and also before. Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and road tax from the beginning of month 6 until the end of this 6th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Manage insurance and renew vehicle road tax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle road tax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

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Manage insurance and renew vehicle roadtax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

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The Yang di-Pertuan Agong's Birthday ( Public Holiday)

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Make insurance and renew vehicle roadtax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

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Management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

after that, I also manage and calculate the food budget to be packed to be given to the pilgrims who will leave for Makkah on Wednesday 25/5/2022. With that, I can calculate and the actual budget for their food to make it easier for my boss to prepare a budget when buying the food items later. Meanwhile, for umrah package planning has also been made. According to the planning, the Safwah Gold Umrah Package will be held in the 12th month dated 14 December until 25 December 2022 with a price of RM8990.

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

In the afternoon session after lunch, I checked the desired flight ticket from Al-Fateh Worldwide today. after that, I calculated by knowing the price from the AirAsia system including travel insurance and also standard seats. through this, I get the full price for a person whose flight is from KUL- SBW, SBW-KCH and KCH-KUL on different dates which are 20/7/, 21/7, 23/7/2022. And I get the price and tell Al-Fateh Worldwide staff representative on the price of the flight ticket only this today.

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On 25/5/2022 Wednesday, which is the day awaited by Wan Zakaria Travel & Tours Sdn Bhd and also the Umrah Pilgrims who participated in the Safwah Package on 25/5/2022 until 5/6/2022. Today is a special day where 13 Umrah pilgrims will fly to Makkah to perform umrah for 12 days and 10 nights. This management was carried out as planned by us in an important meeting on 12/5/2022 Thursday last week. In the morning session, Nurul Ain and I made the necessary preparations such as the important items to bring at Kuching Airport, namely the list of Umrah pilgrims. At 11 am we both left the office to go to the house of Haji Wan Zakaria, our director general or our boss to get a lanyard and vest for us to wear as the management staff of the umrah pilgrims later. at 11.25, Nurul Ain and I headed to Kuching Airport by car. Our journey was less than 1 hour because our journey was less congested at that time. Arriving at the destination, we start our management of the pilgrims who have arrived at Kuching Airport and check who has arrived there. At the same time Nurul Ain and I took videos and photos. This management is carried out easily and quickly due to the arrival of the Umrah pilgrims on time as planned. In terms of other management, passport card collection was collected for check in time at 2 pm and also baggage was also included for the scan session and labeled by Mas Airlines. At this point, I am very happy because it is an unexpected experience and also new to be able to manage the Umrah pilgrimage for the first time in my life. This is an experience that I cannot forget in terms of increasing my confidence to communicate more easily with these umrah pilgrims. This management taught me a lot the real way when I was working later in an umrah pilgrimage management at Kuching Airport.

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

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Haji Wan Zakaria Bin Wan Yusuf is a managing director and only have one staff admin officer is Nurul Ain at Wan Zakaria Travel & Tours Sdn bhd which has been open from 2015 until now. He is a student of Mara University of Technology Kota Samarahan who took a Bachelor's Degree BBA in Marketings course. He is also an experienced person working as a Sales Representative at Malaysia Airlines during March 2003-August 2015 in Kuching, Sarawak. He lives in Taman Desa Ilmu. While the location of Wan Zakaria Travel & Tours Sdn Bhd is Lot 1F/E, Rumah Kedai Bandar Baru Kota Samarahan, Jalan Dato Mohd Musa, 94300 Kota Samarahan, Sarawak. Operated on 6 Oktober 2015.

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PUBLIC HOLIDAY (WESAK)

-Renew insurance customers (work from home)

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Today, many customers renew their insurance and make vehicle road tax. After that, the price record of each person who renews the insurance who has paid or has not paid via online transfer or cash. This is because, many people contact through online such as WhatsApp to facilitate management and communication quickly about vehicle insurance. in today, 10 people I renewed their vehicle insurance and made their roadtax.

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IN THIS 1 WEEK
(HOLIDAYS AND CELEBRATIONS OF HARI RAYA AIDIL FITRI)

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 4 until the end of this 4th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 4 until the end of this 4th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Relationship with customers in terms of service for customers who make or renew insurance, insurance price questions accompanied by roadtax made at Pos Laju Office. we represent as middlemen or agents to make customer roadtax.

after that, post mortem was done after the Umrah Course was held in Kampung Jaie, Asajaya on 17/4 on Sunday last week. The thing that needs to be improved is in the management of an event especially the internet line problem in the village. before making event management should be the day before the program starts is to check what internet line is fast near the village to prepare for activities that use strong and fast internet. all activities that want to be highlighted on the day of the program must be prepared in advance as a backup plan. from another point of view improve in terms of preparation of certificate of participation on the day before and take the list of participants at the beginning before the program is run on that day so that there is no need to bring printer or print certificate on the day of the incident and it can also interfere with the program session.

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 4 until the end of this 4th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 4 until the end of this 4th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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On this day, the customer who asked earlier, gave the final decision by providing a date to facilitate the review in Airasia Apps today's price and also make payment as soon as possible for tickets booked of 16 pax and 14 pax on the date of departure 17 May-20 May 2022 and for 2 pax 17 May-22 May 2022. After that, I made a calculation of the total price of 16 pax after checking the price set by AirAsia Airlines. next, I informed prices all pax RM5580 to the customer that the entire flight ticket from Kuching to Kota Kinabalu Sabah and back from Kota Kinabalu to Kuching was accompanied by morning and evening hours. Finally, the customer agrees to the price offered and makes the online banking payment into the company account of Wan Zakaria Travel & Tours Sdn Bhd.

Some questions from customers as well that is for travel insurance what is covered and also travel inconvenience benefits if the flight is canceled is forced to change, free or Marie. We continue to forward notice by AirAsia from us as a travel agent also such as certificate of insurance using Tune Protects Application .

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 5 until the end of this 5th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. After that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

After that, I started to draft the umrah package for month 8 and also month 12 later. Based on the calendar observation, the appropriate date is 31 August to 11 September 2022 and while the 12th month is appropriate on 14 December to 25 December 2022. It is possible that this date will be used as the Umrah Safwah Gold package in 2022.

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Umrah package registration including inquiries from customers from Kampung Jaie, Asajaya. where here I started managing and explaining the umrah package assisted by my admin sis. Ain. after the explanation, I gave the registration form and flyers including the price we offered in the umrah package. Apart from that, a customer from Kampung Jaie, Asajaya, namely Tuan Sauni, who wanted to meet with the managing director of the Umrah package, Haji Wan Zakaria Bin Wan Yusuf, to get more clear and complete information including the flight trip and the date. We also have planning

In the afternoon session, tour packages were made through two packages of 3 days 2 nights and 4 days 3 nights in Kuching Sarawak. the method of calculation was also made by me to set a reasonable price before it was commercialized. besides that, Haji Wan Zakaria explained how to make the package.

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My preparation in making a certificate of participation using and slides for the first umrah course program which will take place on April 17, 2022 on Sunday in Kampung Jaie, Asajaya. At this time, I started to design the participation certificate in accordance with the company Wan Zakaria Travel & Tours in terms of color and logo placed and the correct sentence to create a beautiful certificate by using my favorite application is Canva, which helped me design various designs. which is beautiful, especially the selection of a suitable participation certificate design to be given to the participants who participate in the umrah course program later. all day that day I just designed the certification more carefully and neatly to show to my boss Haji Wan Zakaria to see the certificate I made.

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The beginning of my knowledge in making an outbound package such as a package to Turkey. This package management to Turkey taught me how to order tentative management by following the time, know the seasons according to the date as well as the month for the tourists. after I studied the examples of packages to Turkey before, apparently so make the package more organized and compact with detailed information so that for the knowledge that can attract customers towards what the package to Turkey has to offer. Furthermore, I also learned to find flight information to manage tourist flights to Turkey and also the right time for them. Wan Zakaria Travel & Tours company plans to offer this package in 11 months, starting from 22 to 30 days at the end of 2022. known also on the transition of autumn to winter and also the price offered includes accommodation of 9 days 7 nights and flights starting from Kuching to Kuala Lumpur using Malaysia Airline flights and Kuala Lumpur to Istanbul using Turkish Airlines and then back. This package management is not difficult but need to be sensitive and careful in terms of arranging tentative flight schedule and also tentative itinerary so that it is better organized as important information for us to understand the journey of the package before coming to the hands of those who want to know information on this package.

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Asalammulaikum & Good Morning..

First, introduction about who the company is that is Tuan Haji Wan Zakaria Bin Wan Yusuf who has established a Wan Zakaria Travel & Tours Sdn Bhd is the famous Travel Agency company in the district or areas of Kota Samarahan, Sarawak for 7 years from 2015 until now. For the administration in this company is named Nurul Ain who is a person who always carries out every task given to facilitate every activity of this travel agency runs smoothly. Through this, I learn more about the company and who is the owner of this company that carries out many activities carried out to meet the needs and requirements of its customers so that the various services provided in this travel agency are known. In addition, I as an internship student was also given a briefing on what I should do, especially in organizing the management of company activities so that the company gives full trust for training on the planning provided by this company by distributing every month what I should do until the internship ends.

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SURAYA BINTI ISMAIL, 24 years old, I live at areas 94300 Kota Samarahan, Sarawak. My father's name is Ismail Bin Saeli who works as a fisherman and my mother's is Sidot Binti Mos who is a housewife only. I am the eldest of 3 siblings. I hope with the advantages of knowledge and skills that I learned during my time as a student of University Malaysia Kelantan will be able to help and give a little cooperation can grow a company that I made this industry training while creating sweet memories and also make this internship experience very meaningful for my future success from now and also in the days to come.

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PENGESAHAN DARI SYARIKAT WAN ZAKARIA TRAVEL & TOURS

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Next, I continued to make slides to facilitate the presentation for Haji Wan Zakaria to explain a little about the company Wan Zakaria Travel & Tours which will take place to be more organized during the umrah course program that will be conducted later. First of all, the choice of slide design is also important to show the company's theme with the chosen color and also the slide design that is highlighted which is wanted by our managing director, Haji Wan Zakaria, so that for him to symbolize something through the color theme displayed is to show the company to be better known by the public when the program is run. The slide includes the background owner or known as the biodata of the managing director, Haji Wan Zakaria as the head of the Wan Zakaria Travel & Tours company. while, the background company includes the location, when operating and also has a full license in the business of handling foreign tourism for umrah or pilgrimage. In addition, the next slide explains a little about the umrah activities carried out as well as the packages offered for customers who want to participate in umrah. while the flight schedule is also explained and also accommodation is provided which includes the umrah package. this is something that is covered in the slide to be explained in the umrah course program that will be held on Sunday in Kampung Jaie, Asajaya.

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 6 until the end of this 6th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. After that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Manage customers who renew insurance and roadtax in the morning session. after that, I updated the umrah list and made a copy of the vaccine certificate and passport and after that I arranged it in an orderly manner into a special file of Jemaah Umrah 2022 documents.

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Manage insurance and renew vehicle roadtax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

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Starting today I am full time carrying out my responsibilities as an internship student by following the planning schedule provided by this company for me to manage more orderly and efficiently. in the morning session I started by making updates to social media about Umrah packages and travel packages to my friends who are on Facebook, Instagram and WhatsApp for them to know more about this company, what this company offers and also the prices they offer through the package -packages that this company provides by meeting the current needs and requirements. Apart from that, the managing director, Haji Wan Zakaria, also instructed me to be happy with the Umrah operation where he manages customers who want to ask about the Umrah package by making preparations through the lead form for the inquiry form and also the registration form for participants to participate in the Umrah package. how to treat the arrival of people to register for Umrah was also told by him to be fully managed by me. with this I also started to create a lead form in Microsoft word to make an inquiry form for Umrah packages and also a registration form to facilitate my management later when customers just ask about Umrah management to collect their information as a record to see how many want to go on Umrah but not know when their planned date will go. This inquiry form is accompanied by the participant's name, planned date, telephone number, email, address, number of participants and also package options. after completing the form, I sent it to Haji Wan Zakaria to check whether or not what I did was correct. after receiving the form, I printed the form to be given to him and also some of the form were kept in a file for my use to manage customers who asked me later. after that, I made an offer letter to invite stakeholders in the management of the Umrah program that will be conducted in the future.

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Flight ticket management that has been done before, which is to serve the needs and desires of customers in terms of date change from BKI-KCH and calculate the price changed by only 2 people who will be charged for the date change they want. in addition, learn from mistakes in how to solve problems with customers such as mistakenly placing the date of birth on the flight ticket to communicate with AirAsia for the exchange. next, updates to customers also about travel insurance whose tickets have been booked.

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Insurance management is increasing in terms of more orderly and smooth management for renew insurance as well as vehicle road tax. this management consists of contacts from customers who often deal with the company Wan Zakaria Travel & Tours will contact by phone or WhatsApp while new acquaintances will walk in the office to renew insurance today and also before. Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and road tax from the beginning of month 6 until the end of this 6th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

After that, the competing agency in the Samarahan area, Al-Fateh Worldwide, also often contacted me to discuss the price of flight tickets that their customers wanted to participate in the package that they offered. With this, Wan Zakaria Travel & Tours becomes the liaison on AirAsia and Malaysia Airlines flight tickets. In this regard, I began to increase my self-confidence and also the management that I made this to be fun and know more how to manage and calculate the price of flight tickets as desired by the Al-Fateh which is now a flight ticket from JB to Kuching, Penang to Kuching and Kuala Lumpur to Tawau. At a time when I can complete the management of this flight ticket price more easily and quickly because I have the best skills mentored by our managing director with Haji Wan Zakaria from him I do not know this management may know but lack of management and not successful without mutual support .

Next, after I finished managing the flight ticket from Al-Fateh Worldwide with the arrival of customers who had participated in Umrah Safwah on May 25, 2022 that day came to the office with handicrafts such as mangoes and indirectly we communicate where the management went to Makkah to performing Umrah is very good management go so back here. All the travel and management was very smooth and the best from the customer feedback so they said they want to go again the next day because the best management is fully managed by our managing director Haji Wan Zakaria. we are very happy to hear from customer feedback about the Umrah package we offer.

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My beginning in running and managing travel packages of Inbound package for agent rates in Sarawak packages currently available. I searched by doing research through a local travel agency that is being opened and also popular in Sarawak at the moment. for example, Borneo exploration, tropical adventure Tour & Travel and also many other travel agencies that are very popular for me to know the existence and also the activities carried out by them. Today I start looking for among the most popular packages in Sarawak and often an attraction visitors for a holiday to Sarawak. At present, I know that Sarawak has also held a program called "Sia Sitok Sarawak" which gives a 50% discount on the packages available at every travel agency Sarawak offers theirs package. Therefore, I am looking for more packages that they offer at every travel agency and can also find out the difference in prices offered between the travel agencies involved, with this, taught me a few new things on how to manage inbound packages in a way that I did not know much before.

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Manage the customer's insurance payment as well as fill the free time available in managing the umrah package where the customer begins to know the Umrah package from Wan Zakaria Travel & Tours Sdn Bhd who has made advertisements via Facebook, WhatsApp and also the Umrah Course program held previously. afternoon session I resumed managing customers who want to renew vehicle insurance while making car and motor road tax. at this point many customers make and renew insurance. if the roadtax is ready, prepare a transparent plastic for storing insurance documents and roadtax stickers to be given to customers so that the ethics of tidying up in terms of storing these documents is orderly and avoids damaged documents, not exposed to water or wet later.

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In addition to knowledge, new learning is in terms of road vehicle insurance such as cars and motorbikes. how to make road tax through contact with the express post. after that, the customer's information is sent to the managing director, Haji Wan Zakaria's intermediary with the customer who has made the insurance for mutual agreement in terms of the price of the insurance payment.

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I tried to make an inbound package to promote the packages available at Wan Zakaria Travel & Tours company by making to promote on social media and also by selling activities at the price set by the company to the customers. this package is available until 31/12/2022. after that, my question to the company manager was the right way of promotion package that I made it.

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Continue in making a 3 day 2 night package and a 4 day 3 night package and also tentatively provided according to time. 3 days 2 nights package includes visits to Semenggoh Simoan Forest, Jong Crocodile Farm and Sarawak River Cruise. Meanwhile, the 4 days 3 nights package also includes the above and in addition to the places to visit at Sarawak Culture Village. in addition, I searched through the website to review each local visit to find out the price of the entrance fee to the place of the visit. the estimated price of each package is RM 439 with a package of 3 days 2 nights and RM567 package price for 4 days 3 nights. after that, the package is almost ready I send it to my boss to check and tell what is wrong for me to fix the correct calculation method on the package.

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I also start to update about the promotion package offered by this company. In addition, the managing director, Haji Wan Zakaria, said that the company will make a package to Turkey and also told the price he offered to customers by also updating on social media such as Facebook for customers to know the packages offered. he also told me what tasks I should do with the package to Turkey. This package is offered with a stay of 9 days 7 nights. with this, I began to see and study previous tentative examples to make the package tentative to Turkey even more interesting.

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Manage customers who renew insurance and roadtax in the morning session. after that, I updated the umrah list and made a copy of the vaccine certificate and passport and after that I arranged it in an orderly manner into a special file of Jemaah Umrah 2022 documents.

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the planned umrah package changes are canceled by placing and selecting a new date as well as the price placed is also changed using flights from KUL-JED-MED-KUL dated 31 Aug-12 Sep 2022 and also 07 Dec-19 Dec 2022.

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 4 until the end of this 4th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

After that, in the afternoon session after lunch, I was instructed to collect the names of the umrah pilgrims and staff for me to make a name tag and also a suitable lanyard design to be given to the designer in the store. This lanyard design was also designed by my boss. The required information such as full name, umrah pilgrim's passport number and for Wan Zakaria Travel & Tours staff is accompanied by staff number and position.

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Notification from managing director Haji Wan Zakaria that the company will be holding an Umrah package with a free Umrah course held in Kampung Jaie, Asajaya. He also told me what I should do as an initial preparation for me to do and told me the date and transportation to the place. in addition, he also placed me as part of the participant registration and prepared the participant registration form on the day of the incident later.

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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In the morning session, I managed how to make a vehicle insurance quotation from an admin, Ms. Nurul Ain.

After that, a customer booked a flight ticket and asked me the price of the flight ticket. with that, my boss Haji Wan Zakaria by teaching me how to calculate the ticket price one by one for my understanding with new knowledge. With that, you can get the ticket price by the company that is offered to customers who book flight tickets using the AirAsia application. in addition, the method of calculation taught me to be more careful in setting the price through careful calculation so that no problems occur. after that, I tell the price that our company offers and a written notice is sent to the customer to understand the price from where to where to go and back and show the overall price.

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DETAILS CPSTUMERS FOR TICKET FLIGHT FROM KUL-SBW, SBW -KCH & KCH-KUL ON 17 JULY UNTIL 20 JULY 2022

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Flight ticket management through Al-Fateh Worldwide for them to run an event. the desired flight tickets are KUL- SBW, SBW - KCH and also KCH - KUL flights. This flight ticket is booked using 2 applications from AirAsia Airlines and Malaysia Airlines. This ticket has 15 pax who go to participate in the event organized by Al-Fateh which takes place on 17 July until 20 July 2022 for 4 days. This management gave me new knowledge where serving various customer characters when I wanted to book a ticket was the first thing I faced in order to meet their needs as best as possible. in addition, the division of ticket management is also entirely up to me to contact one of the staff of Al-Fateh to get the information they want. for example, for a flight ticket from KUL - SBW only 13 pax using Malaysia Airlines flight 17 July in the Economy category, while the start of the flight is 2 pax from SBW - KCH on 18 July using Malaysia Airlines and the 13 pax for 18 July using AirAsia . For July 20, Flight from KCH - KUL where 14 pax economy and 1 pax business class for Malaysia Airlines. through this management, various challenges are faced where customers change flight tickets in terms of time that they sometimes do not confirm as well as detailed information of each pax is slowly given to us.

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Customers who already know the ticket price yesterday have made a proceed for me to calculate one ticket at a time for from 1 pax to 14 pax to get the total price of the flight ticket in the 14 pax for gets news price on todays.

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Preparations for the meeting from the managing director of Haji Wan Zakaria Bin Wan Yusuf to me Suraya and also Nurul Ain, the admin officer where we were instructed to fully manage the Umarha Course program which will be conducted in Kampung Jaie, Asajaya later. Includes registration with the preparation of a paper for participants to write the name, from which village and also accompanied by an Identification Card Number. This list is prepared to find out how many residents in Kampung Jaie, Asajaya participated in the Umrah Course. in addition, the provision of 30 gift packs to participants. Kurma and soy bean water are in each gift package because on the day of the program is Ramadan Al-Mubarrak. while, the journey to the destination will use the Alza Tuan Haji Wan Zakaria car transport and depart at 7 am with important equipment such as a set of umrah bags, printers, projectors and so on. In addition, the appointment of the council emcee was given by the managing director of Wan Zakaria Travel & Tours Company to me as the council emcee for the Umrah Course program later and prepare speech texts for the program. every inquiry on the day of the umrah course program will be fully managed by me and also the admin officer, Nurul Ain, for the residents of Kampung Jaie who asked about the umrah package. After that, I prepared speech texts after finish this meeting.

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Preparation of some important information or important documents for the umrah pilgrims who will perform umrah on 25/5 to 5/6/2022. For example, list the full names of pilgrims using excel, sort the names alphabetically and join no, umrah pilgrim visa. With this, the arrangement of documents is accompanied by a file to place the complete documents to facilitate the journey of the managing director of the company Wan Zakaria Travel & Tours if the documents are needed there later. after that, the afternoon session I also learned new things in terms of making quotations for domestic holiday packages to get affordable prices for customers. Next, I also renew vehicle insurance and road tax to customers who come to the office. Finally, I also made changes to the Umrah itinerary that the boss wanted.

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GAWAI DAYAK(SARAWAK)

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Make insurance and renew vehicle roadtax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

Manage about name list of participants for the Safwah Gold Umrah Package in month 8 and also month 12 later.

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Make insurance and renew vehicle roadtax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

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In the morning session, communicate with customers and renew insurance and road tax once. next, at 11.15 am the meeting was conducted by the boss or known as the managing director, Haji Wan Zakaria Bin Wan Yusuf. who attended myself as an internal student of Suraya and admin officer Nurul Ain. At the beginning of the meeting, the boss told where the Umrah pilgrims were 13 people including Haji Wan Zakaria who participated in the Safwah Package on 25/5 until 5/6/2022 to come. For the management of this umrah package where my division instructed to manage some important documents for initial preparation for the managing director of Haji Wan Zakaria such as a copy of Umrah passport, copy of vaccine certificate, copy of MAS/SAUDI ticket and also make updates in excel Umrah Names as DataAPIS. Next is the planning in the special Umrah Course program for Umrah pilgrims who participate in the Safwah umrah package which will be held again on 14/5/2022 on Saturday at 9.00 am until 12 noon. Guest speaker Ustaz Muhammad Ilyas Bin Haji Muhamad Saleh. This commission was also given to me and Nurul Ain for participating in every outdoor program held. after that, the next discussion was on the day of the incident while sending the Umrah pilgrims at Kuching airport on 25/5/2022 on Wednesday. Planning a suitable dress for the day with the preparation of a special vest from Wan Zakaria Travel & Tours Sdn. Bhd. As well as using a vehicle to go to Kuching Airport where I and Nurul Ain will drive there later. on the day of the incident, Nurul Ain was also instructed to take photos and videos of each session to make a video for a marketing for the upcoming Umrah Package. My job at that time was to check the names of the Umrah pilgrims who had come to Kuching Airport and give them some food such as bread, mineral water and boxed water for them to supply and survive on the plane later.

In this meeting, Haji Wan Zakaria also said that when he was not in the office due to performing Umrah for 25/5 to 5/6/2022, there would be various problems that would arise. Therefore, the first solution is to know more about how to solve small problems as well and as quickly as possible in terms of customer problems or insurance problems or others. If an unexpected problem occurs such as a serious problem, he needs to contact his wife, the runner known by the previous boss as well as the phone number he also gave for me and Nurul Ain to contact if there is a serious problem in the company during the absence of Haji Wan Zakaria.

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Make renew insurance and road tax. Make tentative changes to the schedule and time of the Umrah package in terms of flight, flight code and also departure time on 25/5 later based on the tentative that have been made previously.

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Insurance management is increasing in terms of more orderly and smooth management for renew insurance as well as vehicle road tax. this management consists of contacts from customers who often deal with the company Wan Zakaria Travel & Tours will contact by phone or WhatsApp while new acquaintances will walk in the office to renew insurance today and also before. Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and road tax from the beginning of month 6 until the end of this 6th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Manage insurance and renew vehicle roadtax insurance. This management in this vehicle insurance is very fun for me because I communicate more with customers in terms of telling them about the price including the total price if they make a vehicle roadtax once. If there is a problem through this, I also refer to the admin officer to find out the problem when I make or manage this insurance. This makes me more proficient in managing this vehicle insurance from day to day. today, I made a renewal insurance where the customer will communicate via WhatsApp or walk in at the office.

Flight ticket price management in relation to Al-Fateh from Kuala Lumpur to Sibu to Kuching to Kuala Lumpur on 17/7 flight for KUL to Sibu 18/7 flight Sibu to Kuching and 20/7 Kuching to Kuala Lumpur. The number of passengers is 15 pax which is divided into 2 business class and 13 economy class flights using Malaysia Airlines and AirAsia Airlines flights. I was able to manage the calculations and tell the price for today with Al-Fateh

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Today's day and date are good fridays (regional holidays) and also holidays from Wan Zakaria Travel & Tours Sdn Bhd on that day. with this I am preparing at home to make a tentative program that will be held on Sunday, 17 April 2022 for the first Umrah Course program conducted outside in Kampung Jaie, Asajaya Sarawak. in addition, the text of the speech was also provided by me to facilitate me as the emcee of the program later.

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Communicated via WhatsApp where Haji Wan Zakaria informed that the new staff from Al- Fateh Worldwide contacted him to ask the price of the flight ticket from Terengganu to Kuala Lumpur to Tawau on 31/8 and 3/9/2022 for 2 pax only. With this I continue to contact this staff using WhatsApp to get more information about the desired flight ticket. After that, I opened the AirAsia system to check the price today. In addition, I also learned new things where to manage the appropriate time for this flight so that the appropriate time to go and return because the ticket management is separated where first check Terengganu to Kuala Lumpur then check Kuala Lumpur to Tawau to go. While the way to manage this flight is different than before. With this, I also asked a lot of admin officer Nurul Ain how to manage flight tickets like this. Finally I understand what the ticket price management looks like. After that, I told the price of the flight ticket to Al-Fateh's new staff successfully.

At 11 am, we had a meeting with the managing director Haji Wan Zakaria to discuss the price of the Umrah package and taught me how to cost the best price for the Umrah package where it is divided into Safwah Gold and Safwah economy. through this, I also learned new things to get the right price and also the divided parts are much broken down for the calculation of the price of the umrah package. Based on this management price marketing is very important in a company to be more advanced in the right way especially the calculation and putting the price of a product that wants to be offered to customers later.

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 4 until the end of this 4th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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GAWAI DAYAK (SARAWAK)

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Continue in flight ticket management through Al-Fateh Worldwide for them to run an event. the desired flight tickets are KUL- SBW, SBW - KCH and also KCH - KUL flights. This flight ticket is booked using 2 applications from AirAsia Airlines and Malaysia Airlines. This ticket has 15 pax who go to participate in the event organized by Al-Fateh which takes place on 17 July until 20 July 2022 for 4 days. This management gave me new knowledge where serving various customer characters when I wanted to book a ticket was the first thing I faced in order to meet their needs as best as possible. in addition, the division of ticket management is also entirely up to me to contact one of the staff of Al-Fateh to get the information they want. for example, for a flight ticket from KUL - SBW only 13 pax using Malaysia Airlines flight 17 July in the Economy category, while the start of the flight is 2 pax from SBW - KCH on 18 July using Malaysia Airlines and the 13 pax for 18 July using AirAsia . For July 20, Flight from KCH - KUL where 14 pax economy and 1 pax business class for Malaysia Airlines. through this management, various challenges are faced where customers change flight tickets in terms of time that they sometimes do not confirm as well as detailed information of each pax is slowly given to us. finally I understand how to deal with the various customer characters that I found and this management must be expedited as well as the detailed information of flight tickets that have been booked to be emailed to Al-Fateh as soon as possible.

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

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Continuity in management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax from the beginning of month 4 until the end of this 4th month which fills a lot of my free time. This skill and management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Merchant record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

In the afternoon session, my management and staff from Al-Fateh Worldwide Travel & Tours Sdn Bhd. Where his customer wanted a flight ticket by asking me to check the price of the ticket today, the price offered by AirAsia Airlines, including travel insurance. This ticket management also taught me new skills to facilitate the management of fellow companies. This flight ticket was included with a total of 10 people or 10 pax and on that day I checked the price and calculated the total price and gave the price to the staff of Al-Fateh Worldwide for notification of the actual price of the flight ticket in 10 pax.

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

For the Umrah package at the news session, which is dated month 8 and also month 12. from the management of this Umrah Safwah Gold package, I started learning how to costing each part such as looking for examples of our competitors' prices that they highlight as prices we want to know as the price of our package. Through this, I began to learn to get affordable prices to offer to our customers.

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Management in renew insurance. This skill is handled by me where at this time there are also many customers to renew insurance and roadtax to fill my free time. This management is very fun for me because it brings profit to me and the company Wan Zakaria Travel & Tours Sdn Bhd because it is visited by many customers at this time. after that, finished in insurance management, I made a record in insurance invoice and Niagawan record for accounting for sales record the names of customers who make insurance and update in terms of information and also the price of the insurance to know the money coming in and out of the day.

At the afternoon session at 4 pm, the meeting, led by managing director Haji Wan Zakaria, was attended by admin officer Nurul Ain and myself. The meeting discussed the management of the company, especially the activities carried out such as Umrah package management, insurance through Etiqa and Takaful Malaysia. first of all, we discussed and told by Haji Wan Zakaria that the management of Umrah on 25 May 2022 went successfully up to the Tanah Suci of Makkah as well as the documents provided by me are also complete enough for use there. Therefore, plans to make Umrah packages and the latest prices are also continued to attract many more customer opportunities to participate in the upcoming Umrah Safwah Gold Wan Zakaria Travel & Tours package. Next, planning in terms of marketing strategy through Umrah package which will be held on 31 August to 11 September 2022 and for December is 14 December to 25 December 2022. Among the planning in terms of Umrah Course will be held in strategic areas such as in Kampung Semariang , Kuching and will be held in Betong, Sarawak later. The target number of customers to meet the quota of this Umrah Package is 30 pax. Meanwhile, advertisements are made on social media such as Facebook, WhatsApp and also use banners to be placed on the side of the road for many people to know the packages we offer. In addition in terms of knowledge, how to communicate with customers how in a confident way and must know how to solve problems as quickly as possible.