# data[].attributes.body
shocked

# data[].attributes.body
I was shocked

# data[].attributes.body
unacceptable shocked

# data[].attributes.body
upset

# data[].attributes.body
It is totally unacceptable

# data[].attributes.body
What is fair about this I ask you

intimated

shocked

# data[].attributes.body
previously unheard of

# data[].attributes.body
Feeling hard done by, upset as he asks how is this fair may I ask you?

# data[].attributes.body
Shocked

Unacceptable

# data[].attributes.body
Shocked, unfair, unacceptable, unwilling

# data[].attributes.body
short-changed

# data[].attributes.body
most unfair

# data[].attributes.body
retrospective credit to his accounts

# data[].attributes.body
I was shocked

It is totally unacceptable

# data[].attributes.body
Angry and

Victimised

# data[].attributes.body
angry

# data[].attributes.body
taken advantage of

# data[].attributes.body
frustrated

# data[].attributes.body
Upset, angry

# data[].attributes.body
shocked

it is totally unacceptable

what is fair about this I ask you

Most unfair I am sure you will agree

# data[].attributes.body
Angry, taken advantage of

# data[].attributes.body
Unwilling to pay backdated portion of increase as he wasn't notified of increase

# data[].attributes.body
He wants his a/c credited and in future clarity and advance warning of price changes so that he can decide if he wants to stay as a customer or look for an alternative supplier

# data[].attributes.body
Don't want to pay bills with backdated prices as it is not covered under t&c

# data[].attributes.body
To inform in advance of any changes / increases.

To not charge a backdated amount

To apply a credit to his accounts

# data[].attributes.body
apply a retrospective credit to his accounts so as to clear off the debt

# data[].attributes.body
He is asking us to cancel the request for backdated payments and wants his account updated to reflect this (To show no outstanding fee)

# data[].attributes.body
he want to be informed of any changes to the set terms and conditions in time

# data[].attributes.body
I am unwilling to pay the backdated proportion of both gas and electricity invoices and will be obliged if you will apply a retrospective credit to my accounts