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* Compliments will be sent via Gotcha, email, or other platforms
* Gotcha will capture the number of compliments received

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Step 4: Checking of Eligibility of Points Exchange

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Step 4: Checking of Eligibility of Points Exchange

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* The higher the number of points, the more items or higher value items can be exchanged.
* Example: 5 points can be exchanged with a S$5.00 Starbucks voucher, while 20 points can be exchanged with one (1) Annual Leave entitlement.

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Step 3: Exchange Compliment to Earn Points

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Step 3: Exchange Compliment to Earn Points

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* Once team leads / HOS validate the compliment(s), it can be changed to earn points

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* Validation to be done by respective team leads / HOS

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* Once the staff ensured his / her points eligibility, he / she can proceed to the vending machine, and exchange his / her points.

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* Staff will feel happy for the acknowledgement given to him / her
* Encourage others to earn points
* Increase service quality
* Staffs are happy, the bosses are happy, the bank is happy.