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I will call the Alice's parents to check in on her and inform her that I got to know about the fb messages between her and the students. I will advice her that we are looking into the matter, and will confront the girls who posted the comments, send them to a teacher counselor and met out certain consequences for them. I will as her not to intervene at the moment. I will also invite her and the parents of the bullies to see the Discipline Master for a remediation session.

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The parent is antagonistic because she has some concerns with regards to her daughter's welfare. Hence, to get to the root of the problem, we should first address what she's worried about. Thereafter, we can address if her behaviour is appropriate as a parent.

Subsequently, we need to address the student's behaviour and attitude, since this is what is aggravating the parent and creating unnecessary tension and conflict.

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to meet the lady offline and address her that she should not take matters into her own hands.

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Arrange for F2F mediation, while recommending Alice to deactivate her FB account

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Arrange for F2F mediation, while recommending Alice to deactivate her FB account

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I would first encourage Alice to deactivate her FB account and to ignore the drama is going on around her. Although this is easier said than done, the student who replied to the comment and aggravated Alice' mother should also be present at the face-to-face mediation both to accept the consequences of her words, which may result in a severe disciplinary action but more importantly to apologise to Alice's mother and to Alice.

A face-to-face mediation is ideal because it would allow the online miscommunication to be cleared up and for the issue to be resolved on the spot. I would also go to lengths to ensure that the DM or the security guard to be present in the room during this negotiation in order to deter any physical violence if the mediation goes out of hand.

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Remove Facebook posts and arrange for face-to-face mediation

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Remove Facebook posts and arrange for face-to-face mediation

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These offending facebook posts should be removed, by appealing to both parties to do so. In the meantime, senior school staff should move in to get both parties to recognise the gravity of the situation. Both parties need to recognise that their online etiquette is unacceptable. Both students are punished.

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Strict advice to the parents and respective students to stop posting such posts of threats on facebook. This could escalate to a police case as it is intimidation and threatening. Student's also need to be more careful as to what they post on social media as it can damage the school's reputation

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Both parties should first be confronted separately. I would explain to them the gravity of the situation. Once both parties have agreed to resolve the issue amicably, both parties will then be brought to the same room, along with the DM and school leaders, and sign a peace treaty.

If any of the parties refuse, call the police.

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I think that the form teacher should pass on the issue to the discipline committee to solve it as the issue is moving towards verbal abuse

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Deactivation/ Ignoring of facebook posts

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Deactivation/ Ignoring of facebook posts

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I would encourage Alice/ her parents to either deactivate her account or at least ignore the posts as the bully(s) derive pleasure from seeing them angered. The aggressive verbal feedback is not productive in seeking a resolution. The concerned parties should come to a resolution in a face to face environment with a neutral party such as the school staff to moderate the situation.

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Mediate between the parents and students

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Mediate between the parents and students

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They might start a cyber nuclear war. Clear up any misunderstanding if any. Try to find root cause and make parent aware that it is a criminal offence to make such statements online.

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Advise the mother to take it offline and also to remove her posts. Ensure her that her concerns will be attended to and remind her that her actions might have severe repercussion to herself that will only make matters worse.

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The DM should seek higher authority such as the principal. Should isolate the parentsb and calm her down. Seek out an amiable solution.

Principal should also warn the school of the dangers of cyber bullying

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remind them sternly to not escalate the situation by bringing the argument into other public spac

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Return to the verbal contract made between parent and school

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Return to the verbal contract made between parent and school

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reinstate that the school will handle the issue.

on a school level, bring the class together, and deescalate by speaking on cyber-bullying, and impose facebook ban

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I'd encourage them to solve fueling the fire until the school finds out the actual culprits of bullying, or whether the bullying was intended towards Alice in the first place.
I'd probably ask the DM or other school leaders to accompany me to speak to Alice and her mother (to get witnesses of a verbal/written contract) so that we can agree that they shouldn't fight fire with fire (especially if there are no hard facts yet).

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I would ask Alice to remove the Facebook post as soon as possible so as to stop the cyber bullying and exchanges in heated argument. Thereafter, I would need to investigate into the situation and conduct some remediation action for the students and parents.

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I will talk to each affected party and impress seriously upon them that this entire matter must be dealt with appropriately by the authorities and they should not take matters into their own hands.

I would emphasise that both parents and students should refrain from using Facebook or any other forms of online communication, or speak to one another, until the matter is resolved. If they continue to take matters into their own hands, external authorities (e.g. police) might be involved.

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This online quarreling and taunting will likely continue. I will probably find an opportunity ASAP to speak to the class as a whole and advise them to stop, without naming any of the students.

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Invite both parents and students in for a talk

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Invite both parents and students in for a talk

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Having an argument online allows people to say whatever they want without any severe implications and hence harsh words could be used. I believe that by inviting both parties in for a discussion would be beneficial as they are now no longer hiding behind a front.

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I will now gather the class and sit down with the school counsellor and speak to the class about refraining from adding fuel to the fire.

i will then engage the school leaders to speak to the parent as well, apologise to the students while the students also
apologising to the parent as well

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Ask the DM or other school authorities to partner up with the form teacher to talk to Alice's parents and work out a amicable solution