# data[].attributes.headline
better on boarding process for the product.

# data[].attributes.subject
better on boarding process for the product.

# data[].attributes.headline
build an efficient engine for bringing more SQLs

# data[].attributes.subject
build an efficient engine for bringing more SQLs

# data[].attributes.headline
partner with our customers to give them a platform to drive value internal (Make your customer a hero)

# data[].attributes.subject
partner with our customers to give them a platform to drive value internal (Make your customer a hero)

# data[].attributes.headline
how to leverage our expertise to other parts of the customer organization.

# data[].attributes.subject
how to leverage our expertise to other parts of the customer organization.

# data[].attributes.headline
zero barrier to onboarding product capabilities

# data[].attributes.subject
zero barrier to onboarding product capabilities

# data[].attributes.headline
Feedback recurring client wants and needs to Product and Engineering

# data[].attributes.subject
Feedback recurring client wants and needs to Product and Engineering

# data[].attributes.headline
not just implement what the customer needs but lay down the foundation for future growth

# data[].attributes.subject
not just implement what the customer needs but lay down the foundation for future growth

# data[].attributes.headline
Feedback recurring client wants and needs to Product and Engineering

# data[].attributes.subject
Feedback recurring client wants and needs to Product and Engineering

# data[].attributes.headline
Communicate to team your status & availability to avoid miscommunication/dropping the ball

# data[].attributes.subject
Communicate to team your status & availability to avoid miscommunication/dropping the ball

# data[].attributes.headline
create dedicated task for for escalated issues

# data[].attributes.subject
create dedicated task for for escalated issues

# data[].attributes.headline
improve onboarding for all new employees (all functions)

# data[].attributes.subject
improve onboarding for all new employees (all functions)

# data[].attributes.headline
Early Customer Engagement with End Users 

# data[].attributes.subject
Early Customer Engagement with End Users 

# data[].attributes.body
Get to the the people using the product that will get the most benefit/value

# data[].attributes.headline
Better delineation between what should be considered services deliverable vs product deliverable 

# data[].attributes.subject
Better delineation between what should be considered services deliverable vs product deliverable 

# data[].attributes.headline
implement more customer feedback items/ideas

# data[].attributes.subject
implement more customer feedback items/ideas

# data[].attributes.headline
For escalated issues - have the ability 

# data[].attributes.subject
For escalated issues - have the ability 

# data[].attributes.headline
More validation on Documentation especially in Colony

# data[].attributes.subject
More validation on Documentation especially in Colony

# data[].attributes.headline
Make our champion give us an end-user champion and making sure we know who is accessing the labs—they have to be on board so that they can help us expand

# data[].attributes.subject
Make our champion give us an end-user champion and making sure we know who is accessing the labs—they have to be on board so that they can help us expand

# data[].attributes.headline
Transparency and information about Quali - from offering to help documentation (joint with Marketing owning website)

# data[].attributes.subject
Transparency and information about Quali - from offering to help documentation (joint with Marketing owning website)

# data[].attributes.headline
Give Sales the Why a feature helps a customer

# data[].attributes.subject
Give Sales the Why a feature helps a customer

# data[].attributes.headline
Transparency and information about Quali - from offering to help documentation (joint with Marketing owning website)

# data[].attributes.subject
Transparency and information about Quali - from offering to help documentation (joint with Marketing owning website)

# data[].attributes.headline
Postive feedback on successes with product or features

# data[].attributes.subject
Postive feedback on successes with product or features

# data[].attributes.body
Create common offerings per use-cases.

Document, Test, Demo

# data[].attributes.headline
Field leaders to talk through/talk with product team on what is being experienced in enablement and adoption (on a regular cadence)

# data[].attributes.subject
Field leaders to talk through/talk with product team on what is being experienced in enablement and adoption (on a regular cadence)

# data[].attributes.headline
Consistent messaging across the organization with customers (MKT Collateral supporting it)

# data[].attributes.subject
Consistent messaging across the organization with customers (MKT Collateral supporting it)

# data[].attributes.headline
Consistent messaging across the organization with customers (MKT Collateral supporting it)

# data[].attributes.subject
Consistent messaging across the organization with customers (MKT Collateral supporting it)

# data[].attributes.headline
Need to have the correct technical contact defined before CS comes in 

# data[].attributes.subject
Need to have the correct technical contact defined before CS comes in 

# data[].attributes.headline
More focus groups—where are we getting input for driving product? More visibility on research in the market, etc

# data[].attributes.subject
More focus groups—where are we getting input for driving product? More visibility on research in the market, etc

# data[].attributes.headline
Define & Measure OLA between engineering and support

# data[].attributes.subject
Define & Measure OLA between engineering and support

# data[].attributes.headline
Improving Communication channels between engineering & support

# data[].attributes.subject
Improving Communication channels between engineering & support

# data[].attributes.headline
tool to give feedback from customers; what the customer experiences

# data[].attributes.subject
tool to give feedback from customers; what the customer experiences

# data[].attributes.headline
Service Team align with Sales team and process

# data[].attributes.subject
Service Team align with Sales team and process

# data[].attributes.headline
Visibility to Roadmap and well what is actually coming out and when

# data[].attributes.subject
Visibility to Roadmap and well what is actually coming out and when

# data[].attributes.headline
more contact with R&D outside the scope of customer tickets

# data[].attributes.subject
more contact with R&D outside the scope of customer tickets

# data[].attributes.headline
Spend more time in front of customers to get feedback first hand

# data[].attributes.subject
Spend more time in front of customers to get feedback first hand

# data[].attributes.headline
Communicate back to appropriate group on win/loss analysis / statistics

# data[].attributes.subject
Communicate back to appropriate group on win/loss analysis / statistics

# data[].attributes.headline
Better sync with Product and Engineering 

# data[].attributes.subject
Better sync with Product and Engineering 

# data[].attributes.headline
Need our own lab to develop testings and demos

# data[].attributes.subject
Need our own lab to develop testings and demos

# data[].attributes.headline
Customer Use-cases / Vertical Presentations

# data[].attributes.subject
Customer Use-cases / Vertical Presentations

# data[].attributes.headline
Engage on a deeper level with onboarding new customers rather than just giving them links to Quali U, etc. We see a complicated product, so I think having more basic group  training exercises would drive better adoption and generate higher CSAT scores.

# data[].attributes.subject
Engage on a deeper level with onboarding new customers rather than just giving them links to Quali U, etc. We see a complicated product, so I think having more basic group  training exercises would drive better adoption and generate higher CSAT scores.

# data[].attributes.headline
Evolve user experience, make it easier to start

# data[].attributes.subject
Evolve user experience, make it easier to start

# data[].attributes.headline
add some of the logo wins to website, marketing materials. People love logos/brands! 

# data[].attributes.subject
add some of the logo wins to website, marketing materials. People love logos/brands! 

# data[].attributes.headline
Sell more service days in order to more successfully onboard new customers.

# data[].attributes.subject
Sell more service days in order to more successfully onboard new customers.

# data[].attributes.body
More training session for support

# data[].attributes.headline
Connect engineering & product to Customer needs 

# data[].attributes.subject
Connect engineering & product to Customer needs 

# data[].attributes.body
Logs as an Example