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1) very comfortable and efficient
2) allows flexibilities
3) reach more students/clients
4) counsellor can send links to other sources etc.
5) other clients especially students would be more inclined to use this medium
6) it offers more privacy and anonymity
7) possibility of multitasking
8) offers more time to formulate response for the counsellor
9) helps studnet/client to communicate their thoughts and concerns in more compact way

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1) no face to face interaction, no nonverbal clues
2) harder to connect, build rapport and trust
3) miscomunication can occur
4) misunderstanding can take place
5) some clients might not feel comfotable chatting
6) possibility of multitasking (distraction)
7) privacy issues (confidentiality and data security) - who can read the chat later on?
8) false identity
9) requires patience on both sides (suitable pace)
10) online presence of career counsellor

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* Easy to use, contact and follow
* Client feel comfortable while discussing matter
* Can discuss matter more deeply
* Allows privacy
* 24/7 guidance possibility

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* Possibilities of technical issues during conversation
* Delayed response
* Overlapping in chat conversation
* Distractions during conversation
* Less effective because of no face-to-face communication
* counsellor can not see the condition of client
* Possibility of data breach
* misconduct, false identity
* Question on Identity (Both sides)

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* Due to anonymity, there is a higher chance of equalisation of power in the relationship.
*It is easy to check information requested online and provide the client with links there and then. E.g. entry requirements of certain study areas etc.
*The client may find it appealing that he can end the online counselling anytime
* There is no need to travel on the side of the client. This may be an advantage as well for the counsellor especially if he works in different work places e.g. schools.
*Related to the above, the counsellor does not waste time travelling to and from one place and another.

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Gianella & Junaid (cont'd) *Since the client feels safer due to anonymity, the counsellor needs to be careful that the client does not disclose too much information which he might regret later. *Counsellor would not know whether the counselling provided was indeed beneficial for the client since there might not be any follow ups unless the client contacts him again *Not all clients have internet connection or the connection itself may be poor hence making online counselling more challenging                     *If the online counselling has a time limit, the span time available might not be enough to tackle all or in depth the client’s difficulties. The counsellor himself might look insensitive if he ends the chat too early.  

# data[].attributes.subject
Gianella & Junaid (cont'd) *Since the client feels safer due to anonymity, the counsellor needs to be careful that the client does not disclose too much information which he might regret later. *Counsellor would not know whether the counselling provided was indeed beneficial for the client since there might not be any follow ups unless the client contacts him again *Not all clients have internet connection or the connection itself may be poor hence making online counselling more challenging                     *If the online counselling has a time limit, the span time available might not be enough to tackle all or in depth the client’s difficulties. The counsellor himself might look insensitive if he ends the chat too early.  

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- Anonymous but this could be helpful at the same time because clients might feel more at ease to talk to someone they don't know and will never know.
- Slow response - it depends on the platform used.
- More challenging to build a rapport between counsellor and client
- Sometimes written words might not express what you want to say verbally
- Client/Counsellor might be distracted with other conversations or open apps
- Counsellor might have to handle more than one conversation
- It requires a lot of skill to keep the conversation interesting.

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Easy to use for shorter questions
Multi-taskning (don't know is this is any good though) for both persons

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Misunderstanding, especially if this is not you native language.
Sometimes hard to understand what the other person is trying to say.
Sometime hard to present answers that are not too long.
Hard to really know what the person are trying to tell you.
You can't use facial expressions
Tireing to use
It takes a long time just to do the background, I feel that the chat should be used for "short" problems

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1) Anonymous

2) The chat always makes the conversation more unformal

3) I don't have to go anywhere

4) I don't have to beautify myself

5) I can search for information during the chat

6) I can discuss the options with someone else

7) I can send links and documents

8) It is suitable for generation Z

9) Ability to visualize your answer

10) I am more at ease to answer the questions

11) I have the possibility to edit my response before answering

12) I can review the conversation later

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1) There is idle time in between responses

2) Building rapport is not so easy

3) Language (or the good use of it) can be a barrier

4) The meaning of words can be missed

5) Writing is often slow

6) You may inadvertently jump into speech

7) Technical problems

8) Lack of emotions and reactions

9) It's not certain that I'm really writing with that person

10) I can't know if I anyone else sees our chat

11) Possibility of data leakage

12) Ability to do more things at once - loss of attention

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TRUST
* It was surprisingly easy to form a trusting and personal relationship in quite short time. It would be really nice to continue the conversation!
ROLES
It was clear that councellor had the responsibility for the progression of the conversation and it helped the chatter to open up in a conversation.
LIST OF QUESTIONS
*having a list of questions from the "Chat Counselling for Children and Youth - a Handbook" helped to be in a role of counsellor.
SUMMARY
*summarising the situation helped maintain the structure and kept the focus on.

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*TECHNICAL PROBLEMS
it was really distracting to have several disconnection in the middle of a conversation. We were asynchronous and discussion was not smooth. It said in the article that chat conversation takes about five times longer than a corresponding phone conversation and that was true!
*PAUSES
It would be useful to have system indicating when the partner was writing. It was necessary to provide supportive comments just to know that the other was still there, but comments kept the conversation going and replaces a bit missing eye contact and gestures.

When there were pauses in conversation, it was difficult to know whether other person was typing or connection was lost. It felt rude to ask "are you there" when other was just thinking. When we lost the connection, both were waiting for a quite long time just to find out that the system crashed.

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The client may feel more comfortable - there are less concerns (what shall I dress up, impressions, I do not look as good etc.)
The service can have a degree of flexibility, Possibly after official school hours.
Writing may take some time. This will give space for searching  and processing information.

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- Easy to use, approachable to wide audience

- Discussion is visible - returning to something mentioned previously during session is easier

- Efficient and flexible in many ways for both client/student and practitioner
- Easy to approach, comfortable and familiar way of communicating for many in today’s world

- Client/student is more ‘in charge’ - easier for them to manage the information flow, and direct the communication

- More privacy and possibility for anonymous communication for client/student, brings comfort

- Good for different kind of discussions, excels in matters that are either quick or delicate (and thus need more privacy, anonymous chat)

- Enables sharing online material, such as links etc.

- Allows both client/student and practitioner to have multiple tabs open / multiple things going on at the same time

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Found it hard to read what may not be written. Non verbal's would have made this simpler.
I am slow in typing so I had to invest a lot of energy focusing on what I was writing. There were moments of pauses and the question was should I write to prompt the person or should I wait for the person to reflect

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1. Convenient and practical - no worries about parking.

2. If client mentions more than 1 issue, there is less risk of counsellor 'leaving out' all issues.

3. There is more time for reflection - before writing and even when reading what the other person wrote.

4. Easy to include links or send screen shots to support the information being given.

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1. Technical difficulties may hinder the flow.

2. In order not to leave the person waiting, replies have to be short.

3. Unless the other person describes what they are doing (for example thinking before replying, or looking up information), it is not always possible to know if they are still there.

4. Easily distracted by notifications which pop up on the laptop.

5. Possibility of being misunderstood.

6. Not being able to see facial expression and body language.

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Easy and convenient to type and login

Very much user-friendly and must be using this in future

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We really hope that it is as safe and the data privacy is encrypted.
Typing does take time

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- Client can remain anonymous and thus makes it comfortable to the client to disclose certain issues.
- It gives the opportunity to the Counsellor to reflect and search before posting back to the client
-No hassle for parking and to travel to provide the counselling session
- It gives the opportunity to share material very easily during the conversation that can be related to the session
- It is very flexible and efficient

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1)Technical difficulties, our chat session went gray at the last part so we couldn't conclude properly.
2) Not being able to read your client's facial expressions might hinder you from understanding the problem, unless the person expresses how the situation makes him feel.
3. Delayed response depending on internet speeds and lag might discourage people from using online chat systems

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When writing.texting, it helps you think better about what you want to say and gives you time to process your feelings.
Anonymity, so you feel more free to ask anything you'd like to.
When acting as a career practitioner, it gives you time to check for latest information and send updated links with course information.
No hassle for parking, preparing, deciding what to wear, and can do it anywhere!

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- During a chat session, you might have a false identity since the counsellor is not seeing the client
- Counsellor cannot see the facial expressions of his client - Body language can gives the counsllor a lot of information.
- Responses from the client or counsellor might be delayed. This might confuse both and there might be misunderstanding.
- There might be misunderstanding from the chat if the client does not write clearly.

# data[].attributes.body
- Client can remain anonymous and thus makes it comfortable to the client to disclose certain issues.
-It gives the opportunity to the Counsellor to reflect and search before posting back to the client.
-No hassle for parking and to travel to provide the counselling session.
-It gives the opportunity to share material very easily during the conversation that can be related to the session.
- It is very flexible and efficient.

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It would first be considered whether such a chat would be part of the consulting company's part of the site. Or whether the counselor would individually agree to chat. If the components were counseling it would probably be determined from what time until what time the counselor is available. When arranging for chatting as an additional service, it is necessary to take a time shift :-). And also have an alternative communication channel.

Positives:-)

1. Sense of security and privacy, anonymity
and possibility during the discussion to think about what I will write, what I want to share
3. I can do it from anywhere I have an internet connection
4. The ability to link to various sites and media professionals
5. While chatting, I got answers to my questions, a certain perspective. It doesn't distract me around. I focus purely on the text.

Challenges / disadvantages:-(

1. The art of starting a conversation, encouraging the customer to confide in him and start talking openly.
2. it may happen that during the creation of the response, the client develops the discussion again and receives the response with a delay.
3. During the chat, it happened that the page froze :-(.
4. I can go back in the client's text and I don't lose the connection in his thoughts, but I can't see his face, I can't read body language.

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Since what we are writing it is visible, the counsellor has the opportunity to do more empathy, therefore not forgetting what the client has said.

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* At some point, both of us were writing at the same time, therefore it is like talking together at the same time, which is very impolite.
* There is the possibilities of writing spelling mistakes, therefore, making it more easier for a misunderstanding or difficult to understand.
* It might be misinterpreted what we wrote.
* there is no way to know for certain if the other person is agitated or excited since you cannot see his body language.
* cannot really tell if the counsellor is paying attention to what you are saying.
*Even if such service advantages are that a person may remain anonymous, it would be a shame if such service get stuck during the moment when the client is opening up.  Therefore how will you be able to contact back the client?

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1.using of chat parallel to online zoom talk expands sharing pieces of information

2. the possibility of recording gives both sides to get back to the talk and consider again the discussed situation and suggest a different approach.

3. on-line talk enables both sides to feel more comfortable in home environment but may also lead to fals assessments

4. difficulties with technical issues within the talk may blurr the responses and lead to repeating answers, which may either be more accurate or no more authentic as the first reaction

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easy to meet

offers flexible schedulling

more privacy, time for description of the problem

simultaneous sharing of information sources

not much time-consuming

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Easy access even from far distance!
Chance to get quick answers, update and information.
Cost-efficient.
Anonymous if needed.
Easy way to share links and other tools.

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Not so easy to discuss, when you don't see the face.
Some time gap between writing and getting the message.
At some point the whole system freezed, luckily we were able to switch to Moodle. What if this option didn't exist?
It is hard to understand what is meant with some quickly written questions, and writing takes a lot more time than talking. Balance between enough words and trying to create dialogue?
Not able to see face, expressions and feelings unless those are written.

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1) good to have a structure (4 C Model) in mind - it helps not to forget to
summarize the result of the interview etc.
2) writing the text helped me to organize my thoughts, be clear

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the answers are delayed sometimes i wasn't sure if we didn't lose the connection

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- independent of the time and place
- privacy
- anonymity (tend to be more open)
- efficient (can have more chat in progress in the same time)
- flexibility (more time to think about the answer, share links etc.)
- possibility to go through the answers answer the counseling session in order to check the exact statements

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- we do not see the nonverbal communication
- the possibility to be misunderstood
- necessity to customize tools which are used during the counseling
- some clients may feel that is it time consuming and that would be better to talk than only write