# data[].attributes.headline
Incomplete subscription -ULLU Digital OTT_Naved Agah

# data[].attributes.subject
Incomplete subscription -ULLU Digital OTT_Naved Agah

# data[].attributes.body
Loosing out major chunk of customers due to not able to complete subscription with self service

# data[].attributes.body
1) out of active 100% users only 20% are high active. rest 80% are not.
2) Re-targeting to the lead database during this co-vid time

# data[].attributes.body
1. lack of interaction with customer post sales.

# data[].attributes.body
Convert registered users who used free trail to subscribers

# data[].attributes.body
Understanding the SMS Market in India

# data[].attributes.headline
No easy way to connect to customer support

# data[].attributes.subject
No easy way to connect to customer support

# data[].attributes.body
They dont have direct connect to the end users dependency of middle man.

# data[].attributes.body
1) No action taken when leads are generated
2) Unable to communicate to users on their preferred channel

# data[].attributes.headline
business loss and lower ratings in views

# data[].attributes.subject
business loss and lower ratings in views

# data[].attributes.headline
Toppr(Navneeth)- Increasing block rate on WABA as they are unable track blacklisted users and managing campaign reports

# data[].attributes.subject
Toppr(Navneeth)- Increasing block rate on WABA as they are unable track blacklisted users and managing campaign reports

# data[].attributes.body
Infrastructure set-up outside India

# data[].attributes.body
They are not able to reach out to the 80% as they are not very active, hence these miss-out in latest features and offers. Hence sales of other business is low

# data[].attributes.body
present communication channel is majorly SMS and email which has low penetration

# data[].attributes.body
Traffic getting re-routed to ILDO SSP's, not using our platform at times of Traffic failure, Operator/TRAI audit on Infra

# data[].attributes.body
1) There's no automation here where a first communication can be sent to the user as soon as an interest is received

# data[].attributes.headline
Long queues at security for merchandise exhange (Future Group) - Vaibhav ( Ex from previous org)

# data[].attributes.subject
Long queues at security for merchandise exhange (Future Group) - Vaibhav ( Ex from previous org)

# data[].attributes.body
With tech savvy firms reaching out to their customers, there is regular follow up and engagement by them. which makes NJ lose out on their customers

# data[].attributes.headline
to improve quality rating of WABA_Ashish

# data[].attributes.subject
to improve quality rating of WABA_Ashish

# data[].attributes.headline
Paper based manual process and long TAT   (Future Group) - Vaibhav ( Ex from previous org)

# data[].attributes.subject
Paper based manual process and long TAT   (Future Group) - Vaibhav ( Ex from previous org)

# data[].attributes.body
Wait times in minutes, cumulative piling up of wait times

# data[].attributes.headline
reaching out to the marting leads/inquiries which results into more templates block and hampering their quality rating.

# data[].attributes.subject
reaching out to the marting leads/inquiries which results into more templates block and hampering their quality rating.

# data[].attributes.body
_Ashish

# data[].attributes.body
Reduction in conversion rate thereby leading in revenue loss

# data[].attributes.headline
 (Future Group) - Vaibhav ( Ex from previous org) 

# data[].attributes.subject
 (Future Group) - Vaibhav ( Ex from previous org) 

# data[].attributes.body
Negative customer experience, bad media press

# data[].attributes.headline
We have asked them to build templates with button stop/quit. So that client can unsubscribe for the template instead of blocking it. We have developed the complete flow for the same on APIs and showcased them. _Ashish

# data[].attributes.subject
We have asked them to build templates with button stop/quit. So that client can unsubscribe for the template instead of blocking it. We have developed the complete flow for the same on APIs and showcased them. _Ashish

# data[].attributes.body
PNB Housing Finance
No common channel to collect all the leads and secondly have no clarity who is handling which lead and what communication has been done with end customer.

# data[].attributes.body
They need to confirm the particulars of the garments / orders which they receive. Right now it is a manual process which is time consuming and also not accurate.
Around 1500 orders per month and 20% orders lost due to delay or inaccuracy due to confirmation of order details

# data[].attributes.body
Jaswant
They were looking for Automation tool to engage with the unregistered user visiting their website and moves away without doing any activities or without submitting their contact details.

# data[].attributes.body
Tanmay Middha
Problem: not using the new age channels and only using traditional ones like sms and email.

# data[].attributes.body
Dalmia HR wanted a solution which lets them interact seamlessly with their employees and capture their feedback.

# data[].attributes.body
High bounce rate on Website and low conversions (missing out on online business)

# data[].attributes.body
They need one place to design a workflow of all communication(all channels and all touchpoints) for a particular campaign.

# data[].attributes.body
Not having a two way communication channel apart from voice and app.

# data[].attributes.headline
Tata Power | Having issues while sending bills "hard copies" during lock down. 

# data[].attributes.subject
Tata Power | Having issues while sending bills "hard copies" during lock down. 

# data[].attributes.body
Vipul Srivastava

# data[].attributes.body
PNB Housing Finance
Currently no single platform to capture all the leads and current status

# data[].attributes.body
Tanmay Middha
with new channels they can get better click/open rates, conversion results.

# data[].attributes.body
High cost but low returns

# data[].attributes.body
Offered Indiamart RCS channel, it fits perfectly on their use case of sending campaigns with a much better visibility for the end customer thereby increasing the transactions/revenue.

# data[].attributes.body
The entire process is manual as of now. A person calls the customer once an order is received and confirms the order details

# data[].attributes.body
lack of web support

# data[].attributes.body
all systems are not integrated hence the problem

# data[].attributes.body
PNB Housing Finance
Customer queries not resolved, negative impact on customer experience, leads going to competitor

# data[].attributes.headline
Though they are communicating over SMS which has very low delivery rate & high cost with no visibility 

# data[].attributes.subject
Though they are communicating over SMS which has very low delivery rate & high cost with no visibility 

# data[].attributes.body
Vipul Srivastava

# data[].attributes.body
seperate workflows for different channels. Cost and time is increasing

# data[].attributes.body
PNB Housing Finance
Channel: Whatsapp Product: Conversations
Routing of leads as per state / region and one unified platform to capture the lead and communication with end customer

# data[].attributes.body
they are to rigid with the sms channel any new adoption require critical integration.

# data[].attributes.body
Moments can help them put all triggers and channels in one flow

# data[].attributes.headline
Whats APP solution to automate their bill sending process as attachment over customers number

# data[].attributes.subject
Whats APP solution to automate their bill sending process as attachment over customers number

# data[].attributes.body
Vipul Srivastava

# data[].attributes.body
Agents get a ticket assigned currently and lead time can be hours to respond

# data[].attributes.headline
No visibility no interaction with customers over SMS 

# data[].attributes.subject
No visibility no interaction with customers over SMS 

# data[].attributes.body
They have their customer care solution with ticketing system.

# data[].attributes.body
bad customer experience, leading to drop in existing sales.

# data[].attributes.body
offered ccaas, with real time chats via whatsapp since 60% queries are generated from this only.

# data[].attributes.body
Business Loss

# data[].attributes.body
Live chat bot on web & Conversation

# data[].attributes.body
20% revenue loss, bad customer experience

# data[].attributes.body
Lack of web push and reengagement tool over website to capture cookies and search history.

# data[].attributes.body
80% of total website visitor were unregistered users which they were not able to engage with and were loosing the leads and business prospects.

# data[].attributes.body
Having an automation tool to engage with unregistered users but interested customer visitor coming on their website and interact with them without any human intervention and to capture their interest and contact details can solve the problem.