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Amirul Falah Bin Bahtiar
(012019070980)

One of the issues rising from McDonald's CSR work, revolves around the Ronald McDonald house charity. Ronald McDonald was a fictional character designed to represent the McDonald's industry; who has now been removed as their company representative mascot, due to child exploitation issues. This charity has now lost much of its recognition due to the mishap. In addition to this, all the charities McDonald's work for, revolve around a small demographic; young children. To widen their demographic and their CSR, McDonald's needs to increase the amount of CSR revolved work; which could mean donating and representing more charities, or involving themselves in more community work. However, what McDonald's has done positively, is involving themselves in several charities, demonstrating their interest and longing to help the community and other people in need.

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Adam Roslan
(012019070377)
Issue:
In Rigil Services Sdn Bhd, a small company in seksyen 13 Shah Alam, some of the staff had been filing false claim for their travelling expenditure. The finance person that key in all the claim spotted something not right when a staff filed travelling claim for 13th May 2017, when the staff only went on business travel on 15th May 2017. This raised the managers concern because these kind of action will affect the company’s financial in the long run.
How to solve:
The manager, Mr Kamil Baharum conducted a proper training on how to fill up the claim form. The rules and regulations of filing the claim form is emphasized and made clear to everyone so that no one will repeat any of false claim action and claim they did not know what they were doing. This training was conducted for every new staff that joined the company. As for any staff that are caught filing false claim, they will be given warning letter and eventually they will be taken disciplinary action such as cut on their pay according to the value of their claim. 

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Izzul Mahadi Bin Md Kamal (012019091376)

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Izzul Mahadi Bin Md Kamal (012019091376)

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Training Ethical Decision Making

Organizations use compliance and ethics programs to demonstrate and reinforce their commitment to ethical practices.

Many organizations implement compliance and ethics programs to help guide the decision making and behavior of employees. Compliance with regulatory requirements and the organization’s own policies are a critical component of effective risk management. Monitoring and maintaining compliance is not just to keep the regulators happy—it is one of the most important ways for an organization to maintain its ethical health, support its long-term prosperity, and preserve and promote its values.

On a more practical level, a compliance and ethics program supports the organization’s business objectives, identifies the boundaries of legal and ethical behavior, and establishes a system to alert management when the organization is getting close to (or crossing) a legal or ethical boundary. Once an issue is detected, management must be prepared to respond quickly and appropriately to minimize the impact on the organization. The presence of compliance and ethics programs demonstrates an organization’s commitment to creating a work environment and corporate culture that values doing what is right, good, and just.

Ethics training inside corporations is aimed at helping employees address the moral dimension of business decisions. Training for ethical decision making can include workshops, guest lectures, and manager/employee discussions. Most ethics training focuses on clarifying and communicating an organization’s ethical code so employees understand what is expected. Some learning opportunities go beyond this to focus on how to take action when ethics are involved in a decision. Discussions of scenarios and role-playing exercises simulate real decision-making situations and provide practice in how to think through ethical considerations. Some ethics training will also cover the resources available to help employees when they face an ethical dilemma or suspect that someone in the organization has made an ethical breach.

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LUQMAN HAQIMI BIN AIDIL JEFRI

012020070541

Situation

A manager who shouts at or criticizes all of his or her employees. While this is a sign of a bad manager and makes a workplace unpleasant, it is not bullying unless only one or a few individuals are being unjustifiably singled out.

Ways to solve the issue

When confronted with a bully, an employee can take is to make an unemotional pitch to the highest level supervisor he or she can. I agree someone who feels bullied must speak up whether while an employee of a company or after deciding to leave the organization. Workers that have been bullied have an ethical obligation to report it so that the company has an opportunity to take corrective action. Moreover, reporting may save others from the degrading nature of being bullied in the workplace.

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MOHD HUZAINI ABDUL MALIK [012019070383]

Coway (Malaysia) Sdn Bhd known as sales company which collect profit from its sales through customers. Mr. Shameer is the Sales Manager that led few salespersons under him. The unethical situation occur when his employees lying about the number of clients or sales they were able to get in a month. It’s may affect the account and sales statistic of the company. Employee lie in the workplace with just one lie opening the floor for many others opportunity. Good manager must aware of any circumstances may occur and find the root of the problem and overcome it. So, Mr. Shameer not take action without evidence, he investigated and figure out that his employees lie due to fear and demotivated because company frown against low sales outcome. So, Mr. Shameer start from his side to put up a more sociable culture yet strictly motivate them to gain high sales and being honest with their work and make sure his action or lead by example will encourage his employees to growth in their careers and even reinforce them throughout the sales activity. Mr. Shameer also create code of conduct for his employees to follow afterwards. Addition, to control the situation from disseminate, Mr. Shameer put his trust and provide his employees to training program where he schedule an ethics trainer to visit work site to discuss about ethical behavior and explain why it is important in organizations, regardless of the size or industry, gain or loss.

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TUTORIAL CHAPTER 4                                                                                            

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TUTORIAL CHAPTER 4                                                                                            

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LEE POH NIE

012020071712

Name of CEO: Kevin Johnson

Situation

Two men were waiting to meet a business associate, but they didn’t purchase anything while they were waiting. The store manager asked them to leave, and they refused, explaining that they were there to meet someone. The manager called the police because the men refused to leave, and the police arrested them. They were arrested in a Philadelphia Starbucks.

Answer

Compliance Manual

Before the incident, Starbucks had no companywide policy about asking customers to leave, and the decision was left to the discretion of each store manager. A month after the arrests, Starbucks released a new “Use of Third Place Policy,” which states that anyone can use Starbucks and its facilities without making a purchase; it also explains what managers should do if a customer becomes disruptive.

Ethics Training Programme

Johnson acknowledged that employees needed more training, including about when to call authorities, and that the company needed to conduct a thorough analysis of the practices that lead to this incident. The week following the arrests, Starbucks announced it would temporarily close 8,000 stores to conduct unconscious bias training, which they did on May 29, 2018.

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Extensive breaks are an example of unethical behavior. Industries give workers lunch breaks but some people take advantage of these times to do other activities outside the workplace, including going to conferences, visiting friends, or just focusing on their hustle and bustle. They 're free to do anything they want and get lunch breaks. Employees, however, will take advantage of these lunch breaks and extend them beyond time.

The solution to the problem is each organization must have its own rules and regulations. It is because organizations need to have predefined rules and regulations regarding workplace ethics. These rules and regulations should be given to new employees together with their employment contract also having the rules written at strategic places at the workplace will also help remind people about the rules. Some people tend to unconsciously imbibe things they see every day.

The solution to the dilemma is that every company must have its laws and regulations. That is because organizations ought to have predefined guidelines and laws of the behavior of the workplace. Those laws and legislation will be made clear to prospective hires, along with their job arrangements, and the guidelines on specific positions at the office can also serve to remind people of the law. Citizens appear to imbibe what they experience every day unintentionally. 

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Name of the company: LTP ENGINEERING

Example of Situation:

Extensive breaks are an example of unethical behavior. Industries give workers lunch breaks but some people take advantage of these times to do other activities outside the workplace, including going to conferences, visiting friends, or just focusing on their hustle and bustle. They are free to do anything they want and get lunch breaks. Employees, however, will take advantage of these lunch breaks and extend them beyond time.

The solution to the problem is each organization must have its own rules and regulations. It is because organizations need to have predefined rules and regulations regarding workplace ethics. These rules and regulations should be given to new employees together with their employment contract also having the rules written at strategic places at the workplace will also help remind people about the rules. Some people tend to unconsciously imbibe things they see every day. The solution to the dilemma is that every company must have its laws and regulations. That is because organizations ought to have predefined guidelines and laws of the behavior of the workplace. Those laws and legislation will be made clear to prospective hires, along with their job arrangements, and the guidelines on specific positions at the office can also serve to remind people of the law. Citizens appear to imbibe what they experience every day unintentionally.

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Nazifa Binti Mohd Nablan (012019091398)

Example of Situation:

On Kitchen Nightmare by Gordon Ramsay has used "Ethical training program" to a lot on solving a problem of the Restaurant business. The clip shows that Gordon had spot a lot of mistakes while the Spanish Restaurant doing the business. Such as burning a lot of money because of overstocked food. There are problems on overstocked food bring two ways and lost of the quality of the product that will be served to the customer. These can impact on the customer satisfaction while they are testing their dish.
Furthermore, backside the kitchen, Gordon can see lack of teamwork has been showed. Gordon can take this one most important especially the manager to change organized for get positive vibes doing the job. The emotion and anger issue had to put a side so it would bring a positive attitude in the teamwork. Gordon said "do complain if there's a mistake that can they notice it.
Last but not least, knowing the business and potential to all got competition so take it as a challenge. Learn from mistake and experience more seriously. Always give the best for the customer to get satisfied with the service. Also, Gordon train  manager to improve on the business to better from the skills to the satisfaction on the plates.

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LYLATUL QADRINA BINTI NOR HISHAM
(012020070068)

SITUATION:
The staff at YAMATO TRANSPORT SDN BHD feel very down and giveup to do the job that their boss told them to do and they have to deal with the boss who is too strict and a lot of complaints, so they feel very down to continue their work because their boss does not understand the staff the bos also don't give the motivate to the staff who is feel so giveup .

HOW TO SOLVE THE ISSUES ?

Everybody is motivated by different things. We all have our own dreams, aspirations and beliefs that drive us. Never think for a second that money drives all motivation. It’s simply not true.People are in the game for multiple reasons and the only way for you to understand that is to listen. Once you understand then you can set them up to be in a place for them to deliver on it. And that gives them incentive to always work their hardest for you, because you did it for them.

So you need to use your ears and listen to your employees. You need to sit down with them and understand where they want to take their careers. What’s their ambition? What do they want to do with their life? By sitting down with people and actually listening, you’ll be able to set up your employees for success while also motivating them to work hard and fast.Also, it makes you a good boss. So there’s that.

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NUR SHAFIQAH AQILAH BT. ABD AZIZ
012019090121

Lies are an example of unethical behavior. Lying is a trait that is detested in and outside the workplace. It kills trust, affects relationships and may even put people in trouble.

Example of situation:
Calling in sick just to attend another job interview.
Kiki as a manager found out that one of their employee at TT company calling in sick just to attend another job interview. For her, this kind of behavior which is lying is not good but she know her employee lie due to fear of their employer. An employee will call in sick to go for interviews because companies frown against employees interviewing at another company. HR should put up a more friendly culture that will encourage people to progress in their careers taking up other jobs and even support them throughout the process. So as a manager, she have to make one ethical program which is ethics audit. It's because she wants to ensure that everyone will follow the ethics standard. If the employees want to go for interviews at another company, make sure the employees will follow the ethic standards and the company basic rules.

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NUR AQILAH AMNI BT ROZI

012020070714

Example of situation:

Holding companies have a problem that can be corrected or considered the problem is the discipline of employees who always come late to work. In addition, managers need to monitor the movements of the company's employees to ensure that employees are disciplined if the employee can not follow the company's requirements that can be given to company directors to make further decisions or company directors need to create a campaign called "Ethics Training Program" to solve the problem. Every company always has its own mission and vision to make its company successful and employees need to maintain the good name of the company.

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MUSFAZNEY BIN ADULLAH
012020070540

SITUATION:

The company need to search the new staff for they assistant store the company have give a trust to the manager to pick a new staff for there branch.

ANSWER:
The manager need to pick a good man or woman who can do a task as well to make sure this company can get a good target of there sales per month. This is very important to the company to can still compete with another companies who has almost the same business. The manager need to choose wisely who can be a new assistant who is good attitude and able to do the job well and has a healthy body.

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NUR SYAHIRAH BT MUHAMMAD FAIZAL

012020070481

Situation :

The company have a new worker. There have a group of senior members of the organization, the group of senior members always bullying a new worker. They ask a new worker to do their task  as such make a paper copy, fax the letter, make coffee for all senior and other.

Answer :

A new worker need to tell her manager because if she not tell ,her manager not know what happens to her. As a manager, he needs to take care of this problems, to make sure all senior not bullying a new worker anymore. What manager can do to deal with this problem is do the “Ethics Training Program” for those senior members. However, ethics training can help to shape the behaviour and perceptions of employees toward acceptable and unacceptable practices in the organization.

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FARAH LIYANA BINTI MOHAMED ZAIN

012020070228

SITUATION

A female employee of the Royal Mint Company is constantly being sexually harassed by her co-worker up until the extent that she can’t take it anymore. However, they would still have to work together frequently as they are being assigned to complete a project. This makes her feel extremely uncomfortable and she does not know who she should turn to for help.

WAYS TO SOLVE THE ISSUE

In this case, she may report it to the HR manager about the issue that has been going on. After the HR Manager has received the complaint, he may take a suitable disciplinary action towards the co-worker for his misconduct at workplace. This can be done by referring to the company’s “Compliance Manual” beforehand, to find out the right way of dealing with this particular issue. This is crucial to ensure that this unethical behaviour would not repeat in the workplace ever again.

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MISHA HANNAH BT. SIDIK
012019091371
Example of situation:
A group of interns that are trying to gain knowledge and experience in working environment in ABC Company is being treated unfairly by the senior members of the organization. The interns have to work overtime and come to the office during weekends but no extra payments are given and this unethical behavior must be stopped. Therefore, HR manager could help to deal with this issue by conducting 'Ethics Training Program' for those senior members that are taking advantages of the interns and to guide them on how to act morally and ethically among organization members at workplace.

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Please submit your TUTORIAL 15 JUL 20 here
From chapter 4 provide one real example of situation and how the manager help the company to control the situation, what is the ethical program that implemented by that manager to solve the issue. Please find ONE only. The explaination must be in detail name of manager, the company the ethical program in order to explain the element used to control the situation. Good Luck yaaa 😉