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Watch what does and doesn't work when it comes to dealing with coworkers in the workplace. Visit www.ultimatemedical.edu for more info.

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There are three types of Listeners:

·         Competitive or combative listening- happens when we are focused on sharing our OWN point of view instead of listening to someone else.

·         Passive listening- we are interested in hearing the other person and assume we hear and understand what the person says correctly without verifying.

·         Active listening- we are interested in what the other person has to say and we are checking our understanding with the speaker. (page 105)

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ACTIVITY

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Join a game of kahoot here. Kahoot! is a free game-based learning platform that makes it fun to learn - any subject, in any language, on any device, for all ages!