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This presentation has allowed me to display the skills and attributes I have developed over my years of working in the hospitality industry, I hope it has been effective in that aspect.

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. Efficient in social media and computer skills: A basic understanding of how to use/operate an social media account, an understanding of how to probably target customers on the internet to promote a business.
. Easy to reach: I have a working phone, email and I’m relatively easy to get ahold of.
. Networking: I believe it’s important to develop contacts of people from the same industry and as a result I have developed a few networking skills that have allowed me to stay in contact with people relative to the hospitality industry.

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Connectivity Skills I possess:

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. You need to be a good multi-tasker and flexible with your availability: I have little to no difficulty in multi-tasking and I find myself being able to perform multiple tasks to the best of my ability all at once. When I make a commitment I do everything I can to ensure that it keeps, so I have no trouble with making a large commute to work if needed.
. Being assertive and having no trouble in taking charge when needed: I very much value teamwork as I think it’s a very important aspect to running any business however, if needed I can use my initiative and take charge.
. Quick to think and problem solve: Given my experience as a barista I feel that my problem solving abilities in this industry would be a little more polished then most, I tend to think on my feet and waste no time in acting on a solution
. Friendly and approachable personality to make customers feel at ease: It is important to show an interest in the customer as well as answer any questions they may have for you, communicated well with a customer is important as it allows room for a better overall experience.
. Have no trouble in working in a fast paced environment: It’s important to not buckle under stress and maintain a level head when needed. In my experience  I work just as well in a fast paced environment as I would in a slower one

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Personal attributes needed for the job:

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. Barista and Coffee making skills: I have a qualification in coffee making as well as experience with making coffees in the past
. Customer service and communication skills: I have completed a customer service unit for my Hospitality certification and demonstrated these abilities in my previous job
. Knowledge and skills in not only preparing coffees but maintaining the equipment and machinery: Due to my qualification I have a thorough understanding of how to properly maintain and care for a coffee machine and the respected equipment
. Making well presented and quality coffee’s: Given my experience I am confident in my coffee making abilities and how I presented them, I am efficient in latte art.

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Professional skills that come with the job:

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As a Barista you are expected to be trained and experienced with making coffees. A barista must be competent when using the machine and confident with any orders that come through, you should be able to talk to customers and serve them as well as maintain machinery and equipment. Another very important thing about becoming a barista is performing the tasks that are expected from you as well as the tasks that your employer has set for you.

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My name is Eliza Hall and I am very interested in becoming a barista at your establishment, below I have complied a list of enterprising skills and attributes that I possess and how I feel they relate to becoming a barista.