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To meet industry and legislative standards: We will motor this by doing regular checks on the legislation and train staff to be up to date with the standards. We will regularly monitor and review staff against these standards

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for improvement
this is so that staff can improve and develop.

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If the staff are doing well, the head rep can reward them. Form this the rep will be motivated to do customers services. To monitor this, we can use the customers feedback.

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Correct resort knowledge
keeping in touch with the countries tourist board. so they can  let you know of any extra information that they need to know in the country and you can get help from them

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WE NEED TO MAKE SURE THE STAFF KNOW WHAT THEY ARE DOING. WE WILL MONITOR THIS BY CHECKING UP ON THE STAFF IN THE STAFF MEETING EVERY WEEK.

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Repeat customers, can be monitored by using a passenger manifest and receiving feedback from customers on the service they received from staff.

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To make sure there is no mistakes

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Customer feedback

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To meet needs and expectations of customers

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health and safety
monitor this by checking if there has been an issues or injuries with safety in the resort.

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To make sure the staff stay professional.
You can monitor this by doing checks around the resort to make sure the staff are on task and are working effectively.

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To ensure they are suitable and safe for purpose.

To monitor this, it could be measuring an activity, product or service within a resort and ensuring the service is safe and fulfils the needs of the service or products purpose.

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To be able to correct to provide right information to visitors. We can monitor this by asking visitors about their knowledge of the resort, as a supervisor to observe them as they are delivering their speech and to test them with a written test. To train them once in a month to be able to give them current information.

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Correcting error with the issues by review to the customer feedback or any complain within the resort throughout the service to improve the error and develop the area that could be better and beneficial to the company..

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impacts the customers holiday & the reputation of the company. can check this by looking at the ratings and the rep reviews to ensure you are on the right track.

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to ensure they are meeting company standards
by getting monitored by managers