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During my first day internship at Wet World Water park Shah Alam I was interviewed by my supervisor Mrs. Norini as the begining of the introduction before starting my working day in Wet World Shah Alam.

Wet World water park Shah Alam start to open from 10 am to 6 pm. However I have to come 30 minutes earlier before 10 am in order to join daily exercise that has been organized by management to ensure all the staff can maintain a good performance during work and stay healthy.

while I'm in my interviewed session, I also have been introduced to all staff whom I will work with. Due to there is a lot of maintenance that need to be monitored all the time, most of the workers in Wet World Water park are man and most of them are foreigner workers.

For my first day of training, I have been placed at ticketing department or customer service.

I have to learned how to handle and serve the customers. At first I just need to watch how to sold the ticket to customers and learn how ticketing system is functioning.

The staff didn't ask me to sold the ticket to the customer by myself. This is because I might make a mistake if I'm not fully well learned. Even though its quite a bit difficult to learn but slowly I understand little by little.

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This month I was been place at counter tube. Which means at this department I have to serve the customers who want to rental the double tube to play all the games at Wet World Waterpark Shah Alam.

At this time I was trained by Uncle Selva who one of the staff that has been working at Wet World Waterpark Shah Alam for 8 years.

There's a lot of new things I've got learn from him on how to communicate with customers who wanted to rent the entertainment in Wet World Shah Alam.

In Wet World Waterpark Shah Alam, there is 3 rides for customer can play. First is the longest and fastest slide which called as Monsoon Buster.  Second is Thunder River which customer can enjoy  and relax while they being carried  by the water until reach at the end of the pool and third is Super Hurricane which the slides is look like a 'gasing' which made the customer going around over the slide until reach at the end of the pool.

However, to rides these 3 rides, customer have to rent the double tube first before they can play the rides. In addition, only children above 110cm of their height can be allowed to play the rides with adults.

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During this month I was been asked to trained one of practical student at counter tube.

I teach him to use the counter tube systems. I show him a few button he need to be remembered before he can serve the customer.

In counter tube system, there is 4 button that functioning to record the number of people who rented the property of Wet World Shah Alam. The 4 button is Cabana, Tube, Locker and Life jacket button.

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01, 2019 (WEDNESDAY)          EMPLOYEE'S OFF DAY          

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01, 2019 (WEDNESDAY)          EMPLOYEE'S OFF DAY          

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During this month on employee's day off,  I was been placed back at ticketing counter when my colleague who has been trained me at ticketing department has finished her internship.

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Ticketing department

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On the next day, I come to Wet World Waterpark at 9.15 am. While waiting for the exercise session started in 15 minutes, I still got time to eat my breakfast before join the exercise. The management also provide a small pantry for us to have our meals.

Everyday, our daily exercise was guided by our manager Madam Gok support with music. Due to our manager is Chinese, our exercise is likely more to "Taichi". Everyday, our exercise also have different style. Sometime we have to jump, sometime we have to run and sometimes we might have to crawl like animal as a benefit to let our blood flows throughout the body.

Even it so tired doing this exercise,  however the idea of management to provide daily exercise is not only can give healthy but also can create bonding among us.

After done the exercise, we can continue our job as usual. For my second day of training, the staff teach me how to prepare the ticketing counter before we start our operation.

First of  all the computer must be on and log in everyday in order to run the ticketing system. Then I have to prepare the available ticket that can be sold to customer.  Credit card machine  also need to always on and connected to the internet.

After all the preparation is done. Our counter is ready to open at 10am.

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Daily exercise

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Everyday I was been given a different task  to be complete during my internship. They teach me little by little in order to make sure I can understand all the new things in ticket department. This is because ticket department was the first service that customers will meet before entering Wet World Waterpark.

As usual after done our exercise, our operation also run as usual.
After 2 days learned and watch how all the tickets is sold to the customers, today it is my first day I sell the tickets to the customers.

At the beginning it felt so difficult to handle and serve the customers. This is because everything need to done faster. We cannot let the other customers to wait for too long.

In addition there's also have a lot type of tickets that I need to be remembered before I sell it to the customers. In this Wet World Waterpark Shah Alam, there's 8 types of ticket that we have sold to our customers. For example Adult Mycard, Child Mycard, Adult Non-Mycard, Child Non-Mycard, Senior Citizen, OKU, Complimentary tickets and Matta Fair.

For children's fee entrance, firstly the children must measure their height first before buy the tickets. This is because, In Wet World Shah Alam the children's ticket is measured based their height not by their age. The range of children height is between 90cm to 130cm. If the children is above than 130cm they are considered as an adult.

Furthermore, for senior citizen and  Disable Customers, they also have special price for their entrance. however, before they can have the special price offers, they have to show the ID card first.

Even though all the serve need to be run quick, I also have been remind to be very careful while handling customer's money. This is because, one mistakes can give big impact to us such as shortage of money, wrongly sold the tickets, forgot to give back customer's credit card and so on.

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Types of tickets

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During this day, I start to learn how to use credit card/debit card machine as another payment method for customers to use besides using cash.

It is not too difficult to learn how to use the machine, because before this I've been use this credit card machine while I'm taking a part time job.

The ways of using credit/debit card machine is same. I just need to enter the amount and insert customer's bank card or pay-wave. But, before I settle the customers payment, I also have to ask her permission whether they want to enter their pin or just using pay-wave.  At the end of the day of working, I also have to ensure that the settlement from credit card machine is printed.

Even though it is easy to use I also need to be alert to always remark customer's bank card number as our references on ticketing payment system.

If I make a mistakes or not entering the reference number I will have trouble to finish our daily sales report.

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WET WORLD WATERPARK SHAH ALAM IS CLOSED

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Credit card machine

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As usual after done our exercise, our operation also run as usual.
This time  I learn how to serve customer who buy the tickets through online.

During this day it is difficult to me to understand. This is because every online tickets have a different steps that I need to be remember while I redeeming the tickets for customer.

In Wet World Shah Alam, there is 6 of online tickets offers for customers that I need to remember. For example, Fave, GoTicket, Buffskit, Only Ticket, Entertainer and Travelog. All this type of online tickets also have different step for redeeming.

In addition, due to the ticket price from online is more cheaper than walk-in, customers often use to buy through online rather than buy through walk-in.

However for customers who want to buy the tickets through online they also have to follow the term and condition before they can redeem the tickets at counter. The ticket online must be purchase one day before the day of entrance. If the customers buy the day of entrance the ticket is not valid. Moreover online tickets also not valid on public and federal holiday.

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Types of our ticketing online website

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In Wet World Shah Alam, there's a lot of promotion are offered by this water theme park to its customers.

Every year Wet World Shah Alam come out with new promotion in order to entertain their customers who want to visit this waterpark.

This year Wet World Shah Alam come out with new family package booklet Pay 1 for 3 tickets and Pay RM99 for 5 tickets.

This booklet can be purchased from Wet world agents or through online shopping such as Shoppe and Facebook. The validation date of booklet end in December 2019.

Beside that for walk-in customers, there is also have special promotion price for birthday. Customers just need to show their Mycard as a prove and they can get the birthday price promotion.

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Every Sunday is the most of the day that customers will come to visit Wet World Shah Alam. Due to most of workers have their day off on Sunday,  this will be the day customer can have their time to spend with their family especially family who have small kids.

During this day I have faced many type of customers who have problem with their attitude. Some of them easily get mad when they have to wait a bit long to buy the ticket. Some of them like to compare our waterpark with other waterparks. Some of them like to throw money if we couldn't satisfy their demand.

It is not true if I am just okay to being treat like that. However as a customer service I have always to stay calm and act professional while handling this problem customers. If I burst out my temper also, for sure this situation will become worst.

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Today it is my first day I have to work alone at ticket counter due to one of my colleague have their day off for 3 days.

Because of today is a weekdays I felt a little bit calm due to a few number of customers coming during weekdays. Even though sometimes I got a problem to settle customer's payment for tickets I feel rest assured when the other staff come to help me when I'm in trouble.

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Every day,  at the end of the day of working we have to prepare a cash sales report to monitor our daily sales profit.

As an internship, doing a report  is one of our task as a student of tourism entrepreneurship.

Today, Its about a week I've been acknowledge on how to prepare the report once Wet World Waterpark is closed at 6pm. However I just learn and watch how the report is been completed.

In this report, It shown all the total sales on every kiosk in Wet World that need to be filled. After all the sales system on every kiosk is closed, The total sales of every kiosk are needed to be fill in the report.

Due to this report will be given to the Headquarters, I shouldn't have make a mistakes.

Today it was my first time doing a cash sales report. Even though sometimes it was a bit difficult to understand but due to guidance from my colleague, I manage to complete the report perfectly.

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It is not true if I never make a mistake while I was trained in Ticketing Department.

I also had a mistake on giving the wrong  balance to the customer, I had been also forgot to to put remark on customers who pay using credit or debit card.

Moreover I also have always keep making a mistakes while preparing the Cash Sales Report until they have to print and re-do the report again.

However the staff never get mad at me or punish me. Even though I have make a lot of mistake while taking care ticketing counter, they still trained and give me new knowledge with patient.

Due to all the mistakes I have done, now I've got better understanding on doing my job without making the same mistakes. All the that I've been done make me become more alert and be reminded.

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On my last 3 days I was been asked to train another pratical student on how to prepare cash sales report before i finish my internship day.

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On the next day I continued to trained him on how to handle online ticket and manual ticket.

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03, 2019 (MONDAY)                 LAST DAY INTERNSHIP

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03, 2019 (MONDAY)                 LAST DAY INTERNSHIP

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Complete my daily report

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On the next day, I've been asked by Uncle Selva to try communicate with customers on how to let the customers to rent the entertainment at Wet World Shah Alam.

For example if the customers want to rent the double tube, I have to explain at the customers first about the price for rental and deposit need to be paid. This is because not all the customers are know the price to rent the double tube and alert with the sign that we are provided.

Besides rental the double tube, Wet World Shah Alam also provide a locker for customers to keep their belongings in safety. There is also have a 2 types of lockers that customers can rent. First is one time use locker which is only RM5  using token and multiple use of locker which is RM30 without deposit.

For customers who want to rent the locker, I have to explained to the customer carefully to ensure they understand on how to use the locker.

Besides for customers who want to have place their own place to stay and relax with their family they also can rent the cabana at counter tube

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On my two days of learning at counter tube I've been exposed to various of knowledge while handling the customers.

Today I've try to use the counter tube systems. This counter tube systems is functioning to record all the double tube, locker and cabana that has been rented out by the customers.

Using this systems, we can trace the customers who use the rented double tube locker and cabana for free.

In addition, Counter tube system also can record all the total sales that has been earned.

In counter tube systems, all the button to rent double tube, locker and cabana are already provide to easier the cashier. the cashier just need to click the button in counter tube systems and scan customer's wristband to allow them rent the belongings at Wet World Shah Alam. After the wristband already been scanned, only the customers can only claim their deposit.

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On the next day as usual  my task is provide rental service for double tube, cabana and locker to customers.

But during weekdays the rental operation in counter tube is a bit different during weekend.

Every weekdays I have to bring a few double tube at the counter.  This is because during weekdays, only a few customers will come to visit Wet World Shah Alam and the counter to pick up the double tube only open during weekend.

For locker, If customers have a problem to use the locker especially token locker I will guide them on how to use the locker using instruction that already pasted in front of the locker door.

When its time for waterpark to closed, Uncle Selva ask me to clean up the shop.

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Today I help Uncle Selva to clean the shop. Actually counter tube is the same place at gift shop counter. For this long time, Uncle Selva was the one who taking care the gift shop's counter.

In gift shop, there has two counter that needed to be activate everyday. One is Gift shop counter and the other on is tube counter and now is taking care by me.

Because of today only a few customers coming, I help Uncle Selva to clean the shop.

Everyday before closing the gift shop I need to make sure gift shop is back to it tidy and clean shop. So everyday I will mop and sweep all the dust inside gift shop before we closed the gift shop,

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WET WORLD WATERPARK IS CLOSED

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Today after done the daily exercise as usual, I will take the float money and open the counter  before Wet World start its daily operation.

During this day I've been asked by Uncle Selva to taking the counter tube alone while he going to the store room to upload and counting the stock.

Before starting the weekend, Uncle Selva will always  check the stock at gift shop especially on junk food and ice cream whether it need to be restock or not. If the stock at gift is currently low, Uncle selva will go to storage room to take new stock to be filled at gift shop.

When every time uncle Selva bring the new stock, I will help him to reload the stock.

When its done, the stock that has been taken out from storage room must need to be record on how much the stock is taken.

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After a week I've been trained at tube counter. Today uncle Selva was trained me to handling gift shop counter.

I've been shown by uncle how to key in the stock that being purchased by customers. In gift shop counter, there is no scanner or bar code that can be used to key in the stock automatically. All the stock are need to be remember.

Because there's a lot of stock that are sell in gift shop, it give me a difficult time to remember the price and name of the stock within one day.

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Today I was place at gift shop counter.  I've been ask to handle the gift shop counter. At first it was difficult for me to use the computer when every time customer come to purchase the stuff at gift shop.

However every weekend the number of customers as usual is higher than weekdays and due to that, it makes me to keep remember where the button for each item that customers want to buy at the gift shop.

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On the next day I continued to train the practical student on how to  serve the customer who want to rent the double tube, locker and cabana.

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WET WORLD WATERPARK IS CLOSED

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Today I was handling new ticket promotion that made by Wet World Shah Alam on this coming Ramadan.

In order to attract many customer to visit Wet World Shah Alam especially non-muslim customer, Wet World Shah Alam  has made a new deal with Maxis and Hotlink App for ticket promotion buy 2 free 2

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Today I was been place back at counter tube. Due to today there's a lot of customer who visit during Sunday, I was be remind to be careful while serving the customers.

At the of the day, I was been teach by Uncle on how to closed the counter tube and count the float money.

All the token that was been sold must be recorded if one of the token is lose, I have to pay for the shortage.

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Today, I teach the practical student on how to handle and communicate with  the customer who have the problem while using the property at Wet world Shah Alam.

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During this day I teach the practical student to pack the free canned drinks for cabana.

In Wet World Shah Alam there is 2 types of Cabana that customers can be rented. First is called Cabana Gold and Second is Cabana Silver.

However the differences of Cabana Gold and Cabana Silver is, only Cabana Gold has mini fridge and safety box for customer to use and the price between both Cabana is also different.

Due to the  price for Cabana Gold is expensive than Cabana Silver, free water and canned drinks was given to the customers as a gift.

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Today I was help uncle to count all the stock that left in Gift Shop.

Once a month, every Monday, our Audit's headquarters will come to visit Wet World Shah Alam to count the stock.

So in order to ease the Audit, Uncle will count and recorded all the stock left. Due to all the stuff at Gift Shop is a lot, I have volunteered myself to help uncle to finish calculating all the stuff.

The stuff that sell in Gift Shop is including the desert such as ice-cream, swimming shirt, trunk, tube, snack, water gun and so on.

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Today as usual I was in charge at counter tube.

During this day we got so many work to do. Today gift shop has receive all the stock that has been ordered by HQ.

When the stock is arrive we have to check all the stock wether it is the same

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wet world Waterpark is closed.

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GAMBAR

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As usual my daily work was at counter tube.

The stock that we have received 2 days ago, some of it must be restock at gift shop.

For the kids tube, it needs to be pump before display at gift shop.

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Today aftee done daily exercise, as usual my daily work was at counter tube.

At  the evening as usual I have to clean up the shop and closed the counter

After done I have to do daily cash sales report

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Today aftee done daily exercise, as usual my daily work was at counter tube.

At  the evening as usual I have to clean up the shop and closed the counter

After done I have to do daily cash sales report

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Today aftee done daily exercise, as usual my daily work was at counter tube.

At  the evening as usual I have to clean up the shop and closed the counter

After done I have to do daily cash sales report

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Today aftee done daily exercise, as usual my daily work was at counter tube.

At  the evening as usual I have to clean up the shop and closed the counter

After done I have to do daily cash sales report

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Today aftee done daily exercise, as usual my daily work was at counter tube.

At  the evening as usual I have to clean up the shop and closed the counter

After done I have to do daily cash sales report

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Wet World Waterpark is closed

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Today aftee done daily exercise, as usual my daily work was at counter tube.

At  the evening as usual I have to clean up the shop and closed the counter

After done I have to do daily cash sales report

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Today aftee done daily exercise, as usual my daily work was at counter tube.

At  the evening as usual I have to clean up the shop and closed the counter

After done I have to do daily cash sales report

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A15A0784

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Borang Semakan dan Ulasan Penyelia Latihan Industri

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Borang Semakan dan Ulasan Penyelia Latihan Industri

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https://youtu.be/j4M2VylDs40

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Today I work as usual at ticketing counter  after done daily exercise and et the end of the day I have to do our daily cash sales report

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Today I work as usual at ticketing counter  after done daily exercise and et the end of the day I have to do our daily cash sales report

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Today I work as usual at ticketing counter  after done daily exercise and et the end of the day I have to do our daily cash sales report