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Assalamualaikum guys, the topic for this forum is how the retailers use IoT service to enhance customer experience. Feel free to give your opinion regarding this matter.  

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Assalamualaikum guys, the topic for this forum is how the retailers use IoT service to enhance customer experience. Feel free to give your opinion regarding this matter.  

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can you guys summarize how  IoT services used by retailers are beneficial to enhance customers experience ?

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can you guys summarize how  IoT services used by retailers are beneficial to enhance customers experience ?

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What are the requirements for the users to set up an IoT platform?

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What are the requirements for the users to set up an IoT platform?

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Next, what are the disadvantages faced by retailers when using IoT service ? 

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Next, what are the disadvantages faced by retailers when using IoT service ? 

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Can you guys give the example and description on retailers in Malaysia that are using IoT services.

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Can you guys give the example and description on retailers in Malaysia that are using IoT services.

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Waalaikumsalam. I suggest that we need to define the whole statement to have a better understanding. First, let us define retailers. According to Cambridge Dictionary, retailers is  a person, shop, or business that sells goods to the public. In other word, retailers are the shopkeeper. I retrieved this information from Cambridge dictionary.

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Waalaikumsalam. I suggest that we need to define the whole statement to have a better understanding. First, let us define retailers. According to Cambridge Dictionary, retailers is  a person, shop, or business that sells goods to the public. In other word, retailers are the shopkeeper. I retrieved this information from Cambridge dictionary.

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RETAILER | meaning in the Cambridge English Dictionary

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retailer definition: 1. a person, shop, or business that sells goods to the public: 2. a company that sells goods to the public in stores and on the internet, rather than to stores, other businesses, etc.: 3. someone who owns or manages a store or website that sells goods to the public: .

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hello guys! i would like to introduce IoT. so, What is Internet of Things means?

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hello guys! i would like to introduce IoT. so, What is Internet of Things means?

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Internet of Things means any kind of gagdets that is connected to the internet. it can be mobile, home appliances and acccessory.
for example- smart watch, gps and fitness tracker

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What is an IoT device?

It's a physical object that connects to the Internet. It can be a fitness tracker, a thermostat, a lock or appliance - even a light bulb.

Imagine shoes that track your heartbeat... and can flag potential health problems. You don't have to imagine - these "smart" shoes already exist!

How will it affect me?

The Internet of Things has arrived and it's going to introduce incredible opportunity over the next five years. And while smart things are exactly that, the IoT industry has a long way to go in terms of overall security. Many of today's IoT devices are rushed to market with little consideration for basic security and privacy protections: "Insecurity by design."

This puts you and everyone else at risk: from unwittingly being spied on or having your data compromised to being unable to lock your own home. You could even become part of a botnet that attacks the Internet. Your insecure webcam - along with millions of others - could be used to attack the power grid of an entire country.

Do you know the security and privacy risks of your IoT device? Take our quick quiz and and discover what IoT means to you.

If you are a manufacturer or you provide enterprise support, we've got you covered for IoT device security and privacy with IoT Checklists.

What else can I do?

If we want everyone to benefit from the potential of Internet-connected devices, we need to ensure that they are safe and trusted. You can join people around the world and stand up for a safer and more secure connected world.

Read more about what you can do:

"Cybersecurity will be the most pressing challenge of the next decade, and IoT will play a critical role in...

Often referred to as the 'Internet of Things' (IoT), billions of smart devices are expected to come online in...

ASEAN Roundtable Series As part of and in the lead up to the launch of our 'Unleashing the Potential...

On 15 October 2015 the Internet Society published this 50-page whitepaper providing an overview of the IoT and exploring...

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Internet of Things (IoT) | Internet Society

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Today billions of devices are connected to the Internet in what we call the "Internet of Things" or "IoT". These devices are already transforming our lives, but as they do, there are also serious challenges that must be addressed to maximize the potential benefits.

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Hey guys, so here i would like to define the meaning of customer experience. So, lets understand this topic better. According to Collins Dictionary Customer service refers to the way that companies behave towards their customers, for example how well they treat them.

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Hey guys, so here i would like to define the meaning of customer experience. So, lets understand this topic better. According to Collins Dictionary Customer service refers to the way that companies behave towards their customers, for example how well they treat them.

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Customer service definition and meaning | Collins English Dictionary

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Customer service definition: Customer service refers to the way that companies behave towards their customers, for... | Meaning, pronunciation, translations and examples

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Now that we have clarified the definition of the terms in the topic, I would like to address the reasons why retailers have to build IoT service.

Firstly, customers have a higher expectation to their shopping experience due to the advancement of technologies nowadays. Consumers  want a more efficient service, higher quality products and bigger discounts. They also want retailers to meet their needs in the moment. Therefore, retailers turn to IoT to give customers a more personalized, in-the-moment service.

Secondly, IoT provides a faster and more efficient logistics and supply change. IoT acts as an enabler and a cost saver in a just-in-time retail reality with cost pressure that makes the optimization of that process crucial.

Reference
Horwitz, L. (n.d.).

Is IoT in retail giving customer experience a jolt? Cisco. Retrieved on November 14, 2018 from https://www.cisco.com/c/en/us/solutions/internet-of-things/iot-retail.html

The Internet of Things (IoT) in the retail industry – evolutions and use cases. (n.d.). i-scoop. Retrieved on November 14, 2018 from https://www.i-scoop.eu/internet-of-things-guide/internet-things-retail-industry/

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So, how do IoT service helps the retailers to improve customer experience?