# data[].attributes.body
Begin with unstructured warm-up questions (not scored) to get the person comfortable and talking.

Move into structured, scorred interview beginning with introductory question and moving into behavioral based questions.

Explain to the candidate to use specific examples from their past, situation, task, action, and result (STAR).

Allow time at the end to allow the candidate to ask questions.

# data[].attributes.body
Unstructured (not scored)
1. Warm-up to get the candidate comfortable and talking.

Structured (scored)
2. How do your skills and career goals match with our organizational activities?

3. Describe a time when you took action to provide quick and thorough service in response to an internal/external customer's request or problem.

4.  Describe a suggestion you made to improve work procedures or processes.  How did you gain acceptance for it?

5. Give me an example of a time when you have had to deal with an irate or angry customer? What did you do? How did the situation end up?

6. Tell me about a time when your work load was very heavy.  What steps did you take to get all your work done?

# data[].attributes.body
Title:  PROPERTY TAX CLERK

Location:  City Hall, Myhometown

Status:  Permanent, Full Time

Code:  1431          Grade: B

Reports to:  Finance Manager

Author:  Finance Manger
Date:  February 6, 2019

# data[].attributes.body
Regularly interacts with ratepayers, promptly responding to inquiries in a knowledgeable and efficient manner. Accurately maintains electronic and paper property tax records with a high degree of accuracy.

# data[].attributes.body
Responds to ratepayer enquiries made in person, by phone, or in writing.

Manages electronic property tax account masters within computer system.

Processes jobs within the computer systems, including penalty, account aging, and auto-debit withdrawals.

Issues annual property tax bills.

Liaises with Provincial Assessment on behalf of the municipality.

Processes all required property tax adjustments.

Balances the property tax ledgers to the general ledger.

Generates tax certificates.

Performs some of the responsibilities of other clerical and cashier functions within the department when staffing levels and/or workloads require.

# data[].attributes.body
Sits at a desk using keyboard, computer, and other office equipment.

Interacts with upset ratepayers.

Varying tasks, fast-paced environment.

# data[].attributes.body
Finance Manager

Director of Finance

Director of Human Resources

# data[].attributes.body
Incumbent Property Tax Clerk has given notice of retirement and will be done in two month's time. TheFinance Manager has indicated there is a business need to fill the position and has requested to pursue filling the position.

The Manger would like to fill the position within 5 weeks.

# data[].attributes.body
Finance Manager has reviewed and updated the job analysis information, including job description and specification.

# data[].attributes.body
No internal interest anticipated, although would be considered.

Job posting will include summarized job description and job specification, city information, salary, benefits, as well as how and the deadline to apply.

The posting will be advertised as follows:
- internally emailed to all staff
- city website
- online job boards
- Manitoba Municipal          Administrator Association website
- Shared on city social media
- Saturday ad in local newspaper

The position will close in 10 days.

# data[].attributes.body
A maximum of four candidates may be shortlisted for testing and interview.

Preference will be given to internal candidates.

Shortlisted candidates must meet all mandatory requirements identified in the job specification.

Further consideration will be given to those candidates meeting preferred requirements identified in the job specification and who have relevant background and experience.

# data[].attributes.body
Testing will be followed by an interview, weighted 35/75, respectively.

The Finance department uses a standard ability and knowledge test.

A panel of three, the Finance Manger, Human Resource Generalist, and Office Coordinator will conduct the interview.

The panel will individually score, then there will be discussion and consensus scoring.

The top scorer will be required to pass a criminal record check and have positive references before being offered the position.

After the position is accepted, the unsuccessful candidates will be notified.

# data[].attributes.body
Individually scored by the panel, followed by discussions and consensus scoring.

Interview weight 65
Testing weight 35

Questions 2-6 scored out of 5 points maximum based on the quality of the response and meeting the competency and indicators. Below is a description of the rating scale:

1 - Well Below Expectations
Candidate failed to provide an acceptable response. The expected indicators were not demonstrated.

2 - Somewhat Below Expectations
Candidate failed to provide an acceptable response. The expected indicators demonstrated were lacking.

3- Meets Expectations
Candidate provided minimum acceptable response. The minimum expected indicators were demonstrated. This response represents the minimum expectation for this role.

4 - Somewhat Exceeds Expectations
Candidate provided thorough response. The expected indicators were well demonstrated. This response represents the expectation for this role.

5 - Clearly Exceeds Expectations
Candidate provided impressive response. The expected indicators were well demonstrated and exceed requirements for the role.

# data[].attributes.body
2.  How do you skills and career goals match with our organizational activities?

- Understands the organization and position requirements.
- Able to develop relevant links.

3.  Describe a time when you took action to provide quick and thorough service in response to an internal/external customer's request or problem.

- Seeks to understand customer needs
- Builds collaborative relationships
- Demonstrates initiative
- Problem solving

4.  Describe a suggestion you made to improve work procedures or processes.  How did you gain acceptance for it?

- Exercises good judgement
- Identifies opportunities and risks
- Provides options and recommendations
- Prompt action to accomplish objectives
- Goes beyond what is required
- Proactive

5. Give me an example of a time when you have had to deal with an irate or angry customer? What did you do? How did the situation end up?

- Behaves respectfully
- Attempts to understands customers point of view
- Interpersonal skills
- Resolves situations productively
- Learning experience

6. Tell me about a time when your work load was very heavy.  What steps did you take to get all your work done?

- Sets priorities
- Takes action
- Takes responsibility
- Sets high standards

# data[].attributes.body
Located in southwestern Manitoba, Myhometown is a municipality offering excellent quality of life and where 60,000 residents call home.

We are currently accepting applications for the Property Tax Clerk. Reporting to the Finance Manager, the Property Tax Clerk regularly interacts with ratepayers, promptly responding to inquiries in knowledgeable and efficient manner. As well, accurately maintains electronic and paper property tax records with a high degree of accuracy.

RESPONSIBILTIES

Responds to ratepayer enquiries made in person, by phone, or in writing.

Manages electronic property tax account masters within computer system.

Processes jobs within the computer systems, including penalty, account aging, and auto-debit withdrawals.

Issues annual property tax bills.

Liaises with Provincial Assessment on behalf of the municipality.

Processes all required property tax adjustments.

Balances the property tax ledgers to the general ledger.

Generates tax certificates.

Performs some of the responsibilities of other clerical and cashier functions within the department when staffing levels and/or workloads require.

MANDATORY QUALIFICATIONS & EXPERIENCE

Grade 12, G.E.D., or Mature High School Diploma

Graduate of a recognized post-secondary school in a relevant field

Minimum of two years experience in a computerized office setting

Customer service experience

Current and clear Criminal Background Check

PREFERRED QUALIFICATIONS & EXPERIENCE

Municipal experience

Enterprise Resource Planning (ERP) experience

Visit our website for a complete job description and specifications: www.myhometown.ca/jobs

2019 salary range $40,000-$45,000

Comprehensive benefit package, including pension

All applications must be received in the Human Resources Department by:
5:00 P.M. February 15, 2019

Apply online: www.myhometown.ca/jobs/propertytaxclerk/apply

Apply in person: Myhometown, City Hall – 1234 Mystreet st