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OFF DAY - REPLACEMENT FOR PUBLIC HOLIDAY (WESAK DAY)

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OFF DAY - REPLACEMENT FOR PUBLIC HOLIDAY (POOLING DAY)

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OFF DAY - REPLACEMENT FOR PUBLIC HOLIDAY (POOLING DAY)

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PUBLIC HOLIDAY - NUZUL AL QURAN

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OFF DAY - REPLACEMENT FOR PUBLIC HOLIDAY (POOLING DAY)

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OFF DAY 🌸

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- need to make sure all od become oc before staff going back.

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found

Picture below shown that i applied leave to replace my public holiday leave

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today at housekeeping department not too busy so before work let selfie first ! Hehe

This happen due to low accupancy. So there nothing much to do. As usual i do for like
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- inform maintenance about damage in room

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- need to make sure all od become oc before staff going back.

Usually staff need to inform office if room have DND or guest does want make room. However if they dont inform i need to ask them why the room still have od status.

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found
-open form for lost and breakages

# data[].attributes.body
OFF DAY

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found and put all the item in the cabinet. Usually lost and found item only will be kept for 6 month inly. After that, if there no one that want to take it back, we can throw it

# data[].attributes.body
today task
- cover runner task because runner not availabe
- send requested amenities from guest
- before sending the amenities, open form item on loan. This important because coordinator need to keep all the form in file

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- help to prepare document. Example like picture below, this is document for pest control

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- clean the lost and found room
- clean the uniform room

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- clean the lost and found room
- clean the uniform room
-make sure all od system become oc before staff go back
- make sure all the key are returned back to office
- keep all the form in file

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- record loss and found item
- print form to be keep in file

This picture taken by room attandence and send to housekeeping group whatsapp to inform that there have lost and found item found in guest room.
Usually i will ask runner to bring lost and found item to office because i need to record it

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- Cut the lost and breakages, master key list form and keep it into hosekeeping form file

# data[].attributes.body
Today task
- record room status
- help my supervisor to do assignment on giving the total number of room that they need to clean for today according occupancy
- after briefing, update it into sytem so that worker can alert about which floor that they responsible to clean
- answering phone call
- record request amenities in log book
- help admin to print document
- help to prepare document.

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- help to prepare document
- organizing all the form into their file
- clean rhe office

# data[].attributes.body
Today task
- record room status
- help my supervisor to do assignment on giving the total number of room that they need to clean for today according occupancy
- after briefing, update it into sytem so that worker can alert about which floor that they responsible to clean
- answering phone call
- record request amenities in log book
- help admin to print document
- help to prepare document.

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- clean the lost and found room
- clean the uniform room
-make sure all od system become oc before staff go back
- make sure all the key are returned back to office
- keep all the form in file

# data[].attributes.body
OFF DAY😊

# data[].attributes.body
today task
- cover runner task and also coordinator task
- send requested amenities from guest
- record room status
- update it into system
- print and cut new form and filing it into housekeeping file
-

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
-record lost and found
- need to make sure all od become oc before staff going back.
- record and make sure all master key and utility have in office before staff going back

Usually I using walkie talkie as tool to communicate with my supervisor. However if there have emergency or i cannot reach my supervisor through walkie talkie than i just use Whatsapp to inform her anything

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- clean the lost and found room
- clean the uniform room
-make sure all od system become oc before staff go back
- make sure all the key are returned back to office
- keep all the form in file
-clean the office before going back

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- record lost and found
- record lost and breakages

# data[].attributes.body
today task
- cover runner task because runner not availabe
- send requested amenities from guest
- before sending the amenities, open form item on loan. This important because coordinator need to keep all the form in file

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- check all the key are returned to office after worker finish use it.
- make sure all the room already clean by checking the room attandance assignment

# data[].attributes.body
Today task
- record room status
- help my supervisor to do assignment on giving the total number of room that they need to clean for today according occupancy
- after briefing, update it into sytem so that worker can alert about which floor that they responsible to clean
- answering phone call
- record request amenities in log book
- help admin to print document
- help to prepare document.

# data[].attributes.body
OFF DAY 😎

# data[].attributes.body
today task
- cover runner task because runner not availabe
- send requested amenities from guest
- before sending the amenities, open form item on loan. This important because coordinator need to keep all the form in file

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document, form and so on
- prepare document that admin needed
- cut the form and put it into housekeping form

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- clean office

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- Record lost and found item

# data[].attributes.body
OFF DAY 💃

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found into log book. Wrap the item nicely and put into cabinet
- clean the lost and found cabinet

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- check all the key are returned to office after worker finish use it.
- make sure all the room already clean by checking the room attandance assignment

# data[].attributes.body
today task
- cover runner task because runner not availabe
- send requested amenities from guest
- before sending the amenities, open form item on loan. This important because coordinator need to keep all the form in file

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- open lost and breakages form if there amenities that broken. For example for this tumber was broken by guest. I need to open a form. If guest still staying at this hotel then we can charged him because he make it broken

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- Record lost and found item
- help admin prepare document

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- help admin to print document
- prepare appolgy latter for customer since they complaint their room are dirty.
- send a letter with fruit to guest room as an apology

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OFF DAY 😘

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found
-open form for lost and breakages
- make sure utility and master room have in office before staff going back
- make sure OD system turn to OC before staff going back

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book
- record lost and found

Everytime staff found item in the guest room it consider as lost and found item. Staff must bring that item to office for me to record it

# data[].attributes.body
Today task
- record room status
- update it into sytem
- answering phone call
- record request amenities in log book

# data[].attributes.body
Today i start work on afternoon shift start at 3 pm until 11 pm.

For today task i do as usual to record the room status, answer phone call, and so on. For afternoon shift we there have additional task to do. For example after 9pm i must check the floor and utility key that used by staff either they return it to office or not.

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every thing that happen at housekeeping, i must record in this book. For example, i must record every phone call that i received either from guest or worker.

if the worker call me to ask for amenities then i must record item that they request, informed by and and receive by who.

# data[].attributes.body
For today, my first job is record about room status. For every hour, i must record the total number according to room status - vc, vci, vd, od, oc, maintenance and also block.

then every 9am, 2pm, 5pm and 9pm i must record every room status according their floor and then update into system in computer

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Today i work as a coordinator. Coordinator responsibilities to help admin doing clerk job like record room status, print, and so on.

for coordinator there have two shift. First shift start at 7am until 3pm while another shift start from 3pm until 7am

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For today my supervisor give ne special task where i need to assist her doing special preparation in guest room.

guest request to decor their room for their anniversary so my supervisor ask for my opion on how to decor it.

During decoration, i also learn how to fold towel into swan but i fail to do it. So i just decorate the word i love you

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OFF DAY 🌸

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task : assist worker doing room.
For toilet :
- take away and put new amenities
- change towel
- clean hand basin
- clean toilet bowl
- wipes mirror and cannot leave water mark
- mop the floor
- throw rubbish

But for today i try convience my co worker to allow me to do bed making. However, he only allow me to assist him do simple task like put new pillowcase

# data[].attributes.body
task : assist worker doing room.
For toilet :
- take away and put new amenities
- change towel
- clean hand basin
- clean toilet bowl
- wipes mirror and cannot leave water mark
- mop the floor
- throw rubbish

For today, my co worker allow me to help him doing bed maker. After finished doing work i took this picture because sofa at the foyer only have at higher floor

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For today i assist a worker to do the bed making. But as usuall i only clean the toilet. This is because the worker does not allow me to do bed makinng.

for toilet, firstly i will throw and put new amenities like foam bath, syampoo, body lotion, toothbrush and so on. Then i clean the hand basin and must make sure it clean and shining. Throw the rubbish and mop the floor.
this picture below show that toilet in superior room. Usually in toilet at superior room we must put the hand towel and full amenties but for standard room, no need to put hand towel

# data[].attributes.body
task : assist worker doing room.
For toilet :
- take away and put new amenities
- change towel
- clean hand basin
- clean toilet bowl
- wipes mirror and cannot leave water mark
- mop the floor
- throw rubbish

Picture below show mirror after i clean it. 😀

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OFF DAY 🌸

# data[].attributes.body
For today i assist a worker to do the bed making. But as usuall i only clean the toilet. This is because the worker does not allow me to do bed makinng.

for toilet, firstly i will throw and put new amenities like foam bath, syampoo, body lotion, toothbrush and so on. Then i clean the hand basin and must make sure it clean and shining. Throw the rubbish and mop the floor

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Before doing work,  there will be some briefing from our supervisor. This briefing will inform about room occupancy, give task to worker and so on.

For today, i was assign to assist worker doing room. However, i just clean the toilet.

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Today was my first day on Housekeeping department. In housekeeping team, there have 4 various of job.

Firstly room attandance where the workers need to clean the room. Secondly, adminstration. In adminstration they have coordinator that responsible to take care of system. Thirdly runner job. Ussually runner will send amenities that requested by guest. Lastly, in housekeeping there have laundry team where they responsible to take care about laundry's guest.

For today, i was assign to assist room attandance to clean the room.

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OFF DAY 😍

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Today task
-- print registration card for tommoror artival
- print and cut welcoming drink
- sort out registration card in guest in house that will check out tommoror
- check parking list endorsement
- after update it, put the list into file
- entertaint guest request for amenities
- deliver newspaper to guest room

# data[].attributes.body
Today task
-- print registration card for tommoror artival
- print and cut welcoming drink
- sort out registration card in guest in house that will check out tommoror
- check parking list endorsement
- after update it, put the list into file
- entertaint guest request for amenities
- deliver newspaper to guest room

# data[].attributes.body
Today task
-- print registration card for tommoror artival
- print and cut welcoming drink
- sort out registration card in guest in house that will check out tommoror
- check parking list endorsement
- after update it, put the list into file
- entertaint guest request for amenities
- deliver newspaper to guest room

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this picture was taken for annual dinner at ecity hotel. After the dinner, i work as usual

Today task
-- print registration card for tommoror artival
- print and cut welcoming drink
- sort out registration card in guest in house that will check out tommoror
- check parking list endorsement
- after update it, put the list into file
- entertaint guest request for amenities
- deliver newspaper to guest room

# data[].attributes.body
Today task
-- print registration card for tommoror artival. Check either havr LOU or not. If have, must print and attached with registration card
- print and cut welcoming drink
- sort out registration card in guest in house that will check out tommoror
- check parking list endorsement
- after update it, put the list into file
- entertaint guest request for amenities
- deliver newspaper to guest room

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Today i work on night shif starting 11 pm until 7 am. As for night shift, they need to do preparation operation for tommorrow morning .

Usually, the person in charge in night shift will print registration card for tommorrow arrival then put key card holder and welcome drink.

After that, sort out the rest card of guest that will be check out for tommorow.

Another work that must do by person that work on night shift is delivering newspaper to guest room before 7 am.

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OFF DAY 😍

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OFF DAY 😍

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OFF DAY 😍

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Today task : -
* answering phone call
* endorse parking ticket
* print new registration card and to pre check in
*  made and duplicate key
* do check out process
* do zero balance audit

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Since today too many staff and trainee at reception counter, so i decided to clean their luggage room. On this luggage room actual they put old newpaper, box and so on. This make that room become small and a bit dirty. So i clean the luggage room to make it become neat

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- answering phone call
- endorse parking ticket
-  do pre check in guest
- made key and duplicate it
- check in guest during check in time

This picture below taken when i go checking the room because guest complain in her room, air conditional not very working. After check it, i called maintenance department to fixed it

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Today task : -
* answering phone call
* endorse parking ticket
* print new registration card and to pre check in
*  made and duplicate key
* do check out process
* do zero balance audit
* liquid the recycle of key card holder so we can re-use it

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Today task : -
* answering phone call
* endorse parking ticket
* print new registration card and to pre check in
*  made and duplicate key
* do check out process
* do zero balance audit

this picture taken When i asked help from permenant staff

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Today task : -
* answering phone call
* endorse parking ticket
* print new registration card and to pre check in
*  made and duplicate key
* do check out process
* do zero balance audit
* help guest to carry their luggage
* entertaint guest

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Today task
- answering phone call
- endorse parking ticket
-  check in guest
- print new registration card if have new booking
- entertaint guest
- carry guest luggage
- make wake up time using system

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This is second time i make this annual in house operation. However, every time i do this manual in house operation it not tally with their revenue for today.
Apart of doing this, i also doing other tasks like

- answering phone call
- endorse parking ticket
-  check in guest
- print new registration card if have new booking
- entertaint guest

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Today task :
- answering phone call
- endorse parking ticket
-  print new registration card and doo pre check in
- made and duplicate key

After do pre check in guest, their registration card must put on arrival list  while to wait customer to come to check in. If guest already check in their registration card will be on in house tray

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Today task :
- answering phone call
- endorse parking ticket
-  print new registration card and do pre check in
- made and duplicate key
- check in guest by my own without any help from other
- updates their information into system

# data[].attributes.body
OFF DAY 🌸

# data[].attributes.body
Today task : -
* answering phone call
* endorse parking ticket
* print new registration card and to pre check in
*  made and duplicate key
* do check out process

Usually we as a staff at front office will check if there still have guest that does not check out after 12 noon. We will go to their room and ask if guest want to extend stay or not. If the guest does not have intention to extend stay, then we need to exlpain and inform them about check out time

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Today task :
- answering phone call
- endorse parking ticket
-  print new registration card and doo pre check in
- made and duplicate key

Usually if during that day, the operation not very busy then i will do other work like liquid the recyle key holder so we can re-use it again

# data[].attributes.body
Today task :
- answering phone call
- endorse parking ticket
- print new registration card and to pre check in
- made and duplicate key
- do check out process

This picture below shown that every charge that applied toward guest must be update into system so that it will tally with total revenue for today.

# data[].attributes.body
Today task :
- answering phone call
- endorse parking ticket
- print new registration card and to pre check in
- made and duplicate key
- do check out process

This picture below shown that charged are applied if guest want to early check in / check out.

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Today i work on day shit start 9 am until 5 pm. Usually at this time there will be so many trainee at the front office counter. So i made desicion to stand at bellmen counter.
So i can help guest to cary their luggage to their room.

Besides that, i still do other task as usual like answering phone call, do check out process and so on

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Today task :
- answering phone call
- endorse parking ticket
- do check out process
- do zero balance audit

For every shift, they must doing closing before hand over the shift toward next person in charge. They must count all the money that have in drawer. So for today, i learnt on how to doing closing

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Today task :
- answering phone call
- endorse parking ticket
- do check out process
- do zero balance audit

Picture below shown tax invoice that we give toward customer upon check out

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Today task :
- answering phone call
- endorse parking ticket
- do check out process
- do zero balance audit

Today the staff taught me about pre-authorized and off sale. Usually pre-authorized will be applied toward foreign guest that stay longer at this hotel. Pre-auth is a process where we will hold some amount from guest' account bank. The purpose is we can simply charge toward account guest if guest using other service like laundry and so on.

Off sale are applied when guest want to check out. Upon check out, we only charge the guest the right amount and the extra amount that we hold during pre-auth, we will transfer back

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As for today, i managed to do check out process by my own. Every time guest want to check out we must make sure that he/she does not have any amount left. (example shown on picture below)

If there have balance thats mean the guest need to pay. If the guest does not have balance, then just proceed their check out and print their tax invoice.

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Today i learnt about registration card. In registration card we can find early information about guest during their booking. Usually guest will book using Expedia, Agoda, Booking.com, Tripadvisor, ecity web or walk in. For Expedia, Agoda, tripadvisor, guest already made payment during their booking but if they book using booking.com or walk in they need to pay upon check in. At this registration card, we also need to see the remark. For example, at the remarks box we can know either this guest including breakfast with their room or book only room.

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For today, I learn about wake up call. There are two type of wake up call. First wake up manuall where we as a receptionist will call guest through phone call and secondly wake up call that set by system.

Usually, guest will ask receptionist to make wake up call when they have something urgent to do. For example, guest check in today and will departure tomorrow. They need to go to airport at certain time so they will ask receptionist to make wake call for them.

Steps for making wake up call manual :
- Ask guest what time they want to wake up call and room number

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Today i learn to make In House List manually. The purpose doing this in house list by manually because sometime the system break down.

By doing this in house list manually we can know for how many guest that check in or check out at that day. So if the system break down, the hotel still can know about total guest that check in or check out on that day 😊

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Today i learnt on how to assist guest to check in. Before this, we already made pre-registration so once guest came to check in we just need to take their information.

Firstly, we must see if the name that came to check in is same with the name that booking the room. If the guest that came for check in is not the same person that booking, we must take their information like name, address, number ic and phone number.

Then after guest check in, we must update their information into system. The purpose of updating their information into system because if the guest came again staying at hotel, we do not need to take their information again because it already have in system. It will make easier for for receptionist and guest during check in.

# data[].attributes.body
Today I learnt something new about making the key room. We cannot just make the key room. We must always aware with condition of the room before we made the key.

For example, on arrival list we must check first about the room. There have code on showing the room condition.
The code are :
- Vacant Clean Inspection (VCI) where it shown the room already clean by housekeeping and supervisor already make inspection.
- Vacant Clean (VC) where it shown the room already vacant and clean by housekeeping but the supervisor did not inspect it yet.
- Vacant Dirty (VD) where it shown the room already vacant but housekeeping did not clean it.

To make the key we must wait the room until it become VCI.