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Borang semakan padlet oleh penyelia latihan industri

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Borang semakan padlet oleh penyelia latihan industri

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The below attachment is the Borang Penyelia Latihan Industri.

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BORANG C (Penilaian prestasi pelajar oleh penyelia industri)

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BORANG C (Penilaian prestasi pelajar oleh penyelia industri)

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The below attachment is Borang C

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The link below is final video presentation at Youtube.

Chong Ying Shuang (A14A0230)
https://youtu.be/_XRJO_rZvGE

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The below attachment is the final report.

Chong Ying Shuang (A14A0120)

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Today was my last day internship in Travelog. After that, I’ll become their permanent staff. I’m very happy today because tomorrow I can join operation team and give full effort to this team and company.

*The below picture is Travelog boss and I. He give me flower as an encourage.

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Today, all operation team are preparing the buy 1 free 1 promotion on 06 June 2018. For example the package rate, validity date and many more. Due to starting on 01 June 2018 are no gst for every package. Therefore, operation team also take time to correct the package rate at Travelog platform.

Other then that, I facing a problem which is The Maps Ipoh problem that regarding about 15 June 2018 is open day for all customer free to enter. Therefore, I need to call all customer that already purchase the ticket on 15 June 2018 and tell them this matters.

*The below picture is The Maps problem face by today.

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Today is Friday again, due to very near the school holiday and hari raya. There are a lot of booking at travelog platform.

After lunch, my manager, Ms Ariel give to the confirmation letter. This letter is to confirm me to work as permanent staff at travelog. I feel very and look forward to work with travelog.

*The below picture is the confirmation letter I signed

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Today is the last day in May. Travelog has a colleague has end her job by this end of May. We having a fawel lunch with her and buy her flower. All of us wish her good luck and all the best in future.

*The picture below is my colleague and I:

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Today, I am handling the admin booking and everything proceed smoothly. But there have one problem with Lost World of tambun booking. During 02 June 2018 is fully booked. It was very hard to tell customer the truth and persuade customer to change travel date. But I still need to call customer to tell about it.

I tried to use my own way to persuade and appologise on it. The customer also very nice to listen my explanation. Finally they agree to change the travel date to 01 June 2018. I continue proceed the booking as usual.

*The below picture is the fully booked email I received from Lost world.

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Today, my job scope is doing admin booking. I need to proceed every ticket and hotel bookings.

One new thing to learn today is issue Sunway Lagoon ticket. First of all, I need to purchase the ticket through Sunway lagoon website. After that, record at booking sheet. Thirdly, download the ticket that had purchase. Lastly, email the ticket to customer.

*The picture below is the ticket that I issue to customer.

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Today, all of us came back from D Villa and feel very powerful back to own position. I also very happy that have a fun trip with those colleugue. Otherwise, D Villa is also a very nice place to relax and have fun together with friends.

This package is also available on Travelog website. This package is a 2D1N package that inclusive 1 night stay and breakfast. The location is near bentong. This trip I know more about the place and easier for us to explain to customer about the package and location. Even the whether we also could explain clearly to customer.

*The picture is all of travelog colleugue.

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Today I also continue my job scope which is doing Admin Booking at Travelog website. Just like normal day i did. Tomorrow, Saturday is Travelog company trip to D Villa Bentong. We already planning everything and I am under BBQ Team and my responsibility is preparing fruit. Yesterday, I already buy one watermelon and 2 honey lemon for our desert at D Villa. We also planning to BBQ and our BBQ Team already prepare everything.

As per meeting, tomorrow we need to gather at office before depart to D Villa. The gather time is at 10:30AM at Travelog office. The first activity of tomorrow is lucky draw room member. There will be 2 person in a room but couldn't choose the member by own and need to lucky draw the room member. It is interesting and very excited for tomorrow.

*The below picture is the things to bring and activities for tomorrow company trip at D Villa.

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Today have only least of booking. I continue to my admin booking and issue e-ticket to customer. First of all, send in every booking to make reservation. Second issues the e-ticket to customer. Thirdly, double check the others booking see whether is everything complete.

Last, once received every confirmation from hotel or resort are need to record at the weekly payment sheet so that our accountant could make payment.

*The Picture below is the weekly payment google sheet.

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Today also as usual i doings the admin booking and follow up some yesterday booking. Our new products AVANI Gold Coast Resort Ian very famous at our website and today have 5 booking for this package.

After that, my manager has discuss with me about continue working with Travelog after internship and I also agree to stay. But still need to wait for the boss confirmation.

*The picture below is AVANI booming on today.

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Since I was working on Saturday therefore my off day is Sunday and Monday, today (Tuesday) just come in to work. I also responsible on admin booking for ticket and hotel.

One of the mantin forest art farmstay  booking starting from today need to email to a new email address.

*The picture below is the new email address from mantin ownee

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Today is Saturday and also my working day. Because I take turn shift with my colleague but the whole office only 2 staff from operation department (included me) and another 2 staff from IT department.

As usual, I handle the admin booking and reply WhatsApp that have some customer enquiry. Another colleague handle 11 street, Lazada booking and upload product.

*The picture below is some correction of the product.

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Should be today Friday is my last day working for this week, but tomorrow I still need to work because I take exchange shift with my another operation colleague. So, tomorrow is still my working day. Today have a lot of hotel booking such as Lost World of Tambun,  AVANI GOLD COAST RESORT ,  Selangor: Avenue Garden Hotel and  Selangor: Avenue Garden Hotel booking. These holiday package booking are all 2D1N holiday package.  I need to call to their reservation to check for room availability and sent in the booking by email.

*The below picture is one of the hotel room booking.

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Today was our operation team member’a birthday. We are celebrate for her early in the morning. We buy the chocolate cake for her to celebrate. After celebration, we continue do the booking.

Unluckily, today I received a complain from customer. Is about Colmar Tropicale booking, because the customer relize that the price that selling at Travelog website is higher than colmar tropicale own website. Customer feel like better they buy at their own website since our website is much more expensive. I pass this message for BD department to follow up.

*The below picture is my member birthday picture.

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This month is actually low season month because there is only a little booking from Travelog platform, 11 street and even Lazada. So, our operation team are very free and follow up some of booking that haven’t complete.

Yesterday, Travelog have one event in Singapore. Even we couldn’t join but our boss got send us a lot the event photo.

*The below picture is Travelog event in Singapore

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Today is a bit free due to least of booking at Travelog platform. Early in the morning, I issue the Aquaria KLCC ticket to customer as per booking. After that, I proceed the Lost World of Tambun 2D1N holiday package booking. Meaning that send in the room reservation by email and waiting for their confirmation. After I received the confirmation number from Lost World of Tambun, I will issue the Travelog E-Ticket to customer together the confirmation number that give by Lost World of Tambun.

To day have two cancellation from customer. There are 2D1N Mantin Forest Art Farm Stay and KLIA Express. Mantin is because of fully booked from the resort and customer not willing to change another travel date. Then, I proceed the refund to the customer. Beside the KLIA Express booking was cancel is because of the customer already purchase the ticket at the station and no need Travelog to issue the ticket. Then I proceed the refund to customer.

*The below picture is our platform booking for today,.

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Due to another 2 more day public holiday on 10 & 11 May 2018 and I also no need to back to office until today just start to back to working environment.

Luckily today don't have too much booking and I still can handle by myself. But my email increase a lot due to I miss up 3 day email and still unread. Since 21 March, I join Operation Department. The email from 20++ increase until 7070 mail and still have 5075 email still unread. But the unread email normally is not my booking because everyone is need to cc operation team when send every email.

*The picture below is my mail bo

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Today is last day of this week working because tomorrow is Malaysia Void Day. It is a public holiday for everyone and so am I. After finish all the booking, I go back early to prepare things to back to my hometown Sungai Petani Kedah. It is very jam along my way to home. I take about 6 hours to reach home.

Even tomorrow is public holiday but our Operation Department still work on tomorrow. I also pass my booking that need to follow up to my colleague that duty tomorrow.

*The below picture is my booking that need to follow up.

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Today, my job scope also handle Admin platform booking which are Entrance Ticket booking and Holiday Package booking. Monday is actually have a lot of booking and I OT until 6:30pm to finish all the booking. It is not tired because could finish every booking is one of pleasure.

Other than that, I also have many sticky note to take note all the details. So that i could remember. For example, I need to remember the Lost World hotel price that charge to us. So that i could check the price when i received their confirmation and invoice.

*The below picture is my sticky note.

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Today was Friday again and suppose tomorrow is my finally Off day but I found a part time job and starting by tomorrow. Meaning that I very Saturday and Sunday I will go to do my part time job as a promoter. It is good for me to learn new things and spend my weekend fully.

*The picture below is my drink today~

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Today we have two new member join Travelog. So the HR of Travelog send the Organizational Chart to our whatsapp group for their reference. And it is also for my reference because I can use this Organizational Chart in my LI Final Report.

*The below picture is Travelog Organizational Chart.

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Today have good news to me. Because I become one of the winner of the challenge with NO late and No off day. So, I success to grab the RM 200.00 bonus of the month.

*The below picture is the list of Travelog staff that grab the bonus.

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Today I also need to follow up the Admin booking which are hotel booking and entrance ticket booking. I also help my colleague to issue the Lazada and 11 street ticket.

*The below picture is our package at Lazada platform which is Aquaria KLCC Admission Ticket.

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Today is Friday again. Passed by week by week. I learn a lot of things in Travelog. Internship is the best time to leaning. I don’t know know to discrib what I learn but the important thing is I become patient and do things details.

Today our boss ask us to send him a weekly report too. I submit my part to my supevisor and she will combine each of us report and pass up to boss.

*The below picture is when I going back home and it is raining.

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Today I have no going out for lunch. I have a lot of booking to do Andy follow up. So just stay at office to complete the task.

*The picture below is our company outside view.

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Today we are having a short meeting with the big boss. That regarding about the late attendance. Even I never late but is compulsory to join the meeting. It is for our reference.

There are some of the colleague that always late. Every boss are not allow their staff to be late. So come out the memo for every staff.

*The picture below is the late attendance memo.

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Today also same as usual that follow up every single booking. But, I received a trouble booking which is a customer that already booking the redang beach 3D2N package for 18 pax. The type of room is 1 unit of double sharing room, 4 unit of triple sharing and 1 unit of quad sharing room. Unfortunately redang beach rerort call me that the quad room is fully booked on the customer travel date and ask me to tell customer change the room type. At the end, I success to pursue the customer change room type and get the confirmation.

*The below picture is I was received a phone call interview from klook.

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Today is Monday again. I continue to my job and doing platform booking. My email is increase day by day because of every booking are need to cc operation Travelog. So, automatically I will get all the email and manytime I don’t have time to read all the email and mostly are for my information only.

Today I also try to find my own permenent job through jobstreet.

*The below picture is my email that increase day by day

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Today is Friday and my supeviror need to do the payout to merchant. So it is quit busy for me to handle a admin platform. I been did many mistake and luckily is not too serious. I will be more be careful when doing the booing next time.

Today got 2 new product to our platform which is Costa Fortuna and Superstar Cruise Kiss Goodbye. Both of it are cruise package. I study it to ensure customer call to ask about the package.

*The below picture is our group product management colleges mention us the product in WhatsApp.

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Actually everyday was every busy until i don’t have time to do the Padlet. In KL was very different with my hometown and kelantan. Here is very fast and everyday need to walk back rent home was very tired. Unfortunately I already in here and it is a must for me to finish even feel tired.

The job scope was interesting but it is tired.

*The below picture is having dinner with my manager and colleges.

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Today quit slow for our booking. Even Lazada and 11 street platform also very slow. After I finish booking, I help my supevisor do the tax invoice. The invoice is about last month paid invoice.

*The below picture is the sheet of tax incoice.

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Low season is very free but also need to prepare very single package in our website. In this department, I got do some cancellations for customer is because of fully booked from hotel. It is quite feeling down because can’t make a tour for them. But also no choise. It is depend to the hotel subject availability.

*The below picture is the cancellation of the booking.

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It is a special day on today. Because we received very least booking. Is is because of April is low season month that have no holiday. There also have least people going to travel.

So I just need to follow up the previous booking and do the some new booking. I actually learn a lot in this department. Even every thing is very simple but it couldn’t take it simply.

*The below picture is today Admin platform booking. It was very least.

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Today was a busy day also is because of only 5 people working in operation department. The reason is because every operation staff will take turn for working shif from Friday to Sunday.

Today is also a visit day which is madam Nur Zehan will visit to my company. Madam was very nice and very care about my working environment and suitiation. So far i feeling good at here and madam also said Good Luck to me. I was very happy to see madam.

Before finish work, I having a short meeting with my big boss, Mr Sam. He asking me how about my job in operation department and also care about my situation. We have a short conversation at the moment.

*The below picture was madam come to visit me today.

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Today we received a news that about the 09 May 2018 is the Malaysia vote day. Our company also have one day rest during the day because is a public holiday and everyone is a compulsory go back hometown to vote for self favourite president.

*The below picture is my bus ticket on the day.

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Today I was arrived very early. The door still haven’t open. And today also doing the Admin booking. It was very meaningful because helping a lot of customer complete their booking and give them an enjoyable trip.

Even every keep repeat doing the same things but i also not feel bore. Just some time will feel tired because of facing the computer 8 hours.

*The below is the picture that i come too early and the main door still haven’t open😬

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Today I also need to follow up every single booking from Admin platform and proceed every new booking.

It was about 3 weeks in operation department. I really enjoy the busy environment even sometime I keep forgot some detail and make mistake on some booking.

*The below picture is my case that need to follow up by tomorrow.

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Today is Monday again. I only know why people always said Monday blue... 😑 It is another start day for this week.

It is because I already rest for three day. Today I log in my email. It was about thousand unread mail. It was very funny when I saw my email.

*The below picture was my email inbox

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Today was my last day of this week too. Because I taking the another replacement leave that for MATTA Fair that day. I need to clear the leave before finish my internship.

Today was also many booking to follow up since tomorrow I will not in the office. I need to record every pending booking and pass to others collegue to follow.

*The below picture was my booking record.

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Today was also a very busy day. There is a lot of booking come in early in the morning. Once I turn on my computer, I start doing the booking until lunch hour. It is none stop doing.

Today our company come out a memo that regarding a reward to every staff. Which is for those are come in to work on time(no late) and no taking leave in April will get allowance RM200 at end of the month.

The good news is this reward is entitle for intenship. Which mean if I didn’t late and take leave for this month will get the reward.

*The below picture is the memo

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Today was not so busy. I also continue to do my booking from admin platform.

One things I found from this work is, PATIENT. Why did I said so is because we will received a lot of call in one day. The customer call us is not to purchase anything but only ask the information. Since all the information their ask are already mention in our website each product. By the way, we still need to answer the customer very clear because maybe their didn’t go through our website. It’s one of the problem from answer the phone.

The second things is even we answer very clear to customer but their still ask a lot of not related question. So, it is one of the way that train my patient and still need to smile with them and help them solve the problem.

The happy things is some of the customer will said very thank you for helping them solve problem. So, I think it is the most happy result I get when I patient to listen their problem.

*The below picture is our board that record our urgent booking

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Today in Monday again. I back to my work place and continue to follow my task.

Today, my job scope also issue Admin ticket and hotel booking. Another task is End if the day email to merchant their booking today.

*The below picture is my work desk sticky note.

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Today was my last day of the week. I am going back home tonight. Even tomorrow is still working day but taking leave to back to my home town, sungai petani. The reason I taking leave is because I have 2 days replacement leave which is the MATTA Fair replacement. So I am taking one day leave which is Friday(30 March 2018).

Now I can enjoy my holiday.

Before leave office, I pass down every booking that I handle to others colleague. So that they will not confuse during tomorrow.

*The picture below is I already at TBS terminal and doing the daily report~

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Today was very busy until I forgot to do the daily dairy. I do the next day.

Now, I need to handle a lot of booking such as booking from Travelog platform, Lazada and also 11 street. Even though I only handle on ticketing booking but also quit busy but I pass my intern time very fully.

I hope to learn a lot in Travelog and gain more experience.

*The below picture is my job scope of the day.

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Today the other colleague already came in to office and our Job Scope are divided very clearly. We handle our own booking and not very busy. I change to Operation Department already 2 weeks. I learn a lot of things and still have many things to learn. It is a challenger job for me.

Job Scope of the day:
1. Admin Ticketing Booking
2. Lazada Ticketing Booking
3. 11 Street Ticketing Booking
4. Answer customer call
5. Reply whatapps message

*The below picture is our Admin Booking Sheet.

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This day was a very busy day. It is because has 3 colleague taking leave. So, we only 4 people working and need to handle a lot of things.

Job Scope of the day:
1. Admin Ticketing Booking
2. Lazada Ticketing Booking
3. 11 Street Ticketing Booking
4. Answer customer call

*The below picture is our Lazada Booking Sheet.

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Today was the last day for this week. I finally get rest. Since I have no off day after MATTA Fair, so felt very tired for this week.

Today also doing the same things like yesterday. But, I start to try pick up the customer call to answer their enquiry.

*The picture below is my office outside view

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Today was a busy day. I learn a lot of things after I change department. In operation department have a lot of things to do then BD department. Because BD deparment only need to call new and potential merchant to approach them join Travelog.

Different with Operation department is need to follow up every single booking from Travelog.com, Lazada, 11 Street, Shopee and Desk.

Currently I responsible to do Travelog.com, Lazada and 11 Street Entrance Ticket booking.

*The picture below is my way going back home. Such a beautiful day.

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Today was the second day in Operation Department. I had learned a lot of things here. Especially making entrance ticket booking. Now, I only focus on making entrance ticket booking.

I everyday have different job scope and start to learn more and more.

*The below picture was the entrance ticket that made by me.

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Today, my manager tell me that she will swish my department to Operation Department. But, at the same time I need to cover these 2 department. The reason she swish me to Operation is because of Operation currently are lack of staff. So, she swish me the Operation department to help them meanwhile to learn somethings new.

My manager said even she swish me to Operation Department but I need to follow up also Business Department new merchant.

Therefore, today I am in the new working environment. I received the job scope in the early morning which is Admin Ticketing Bookings (teach by senior, Fyn).

*The below picture is my job scope.

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Yesterday just finish the MATTA Fair and today still need to work because have things to follow up in office. The MATTA Fair working during Saturday and Sunday can get replacement leave from manager with choose ant date we want.

Today, I follow up yesterday merchant that ask me to call them back or send them a “Hi” message. I do it to every merchant that request from me. I haven’t send our new marketplace sales kit to them because there are some mistake to correct and approve by manager.

I whatsapp them a ‘Hi’ message and answer some question that ask by them.

*The below is the conversation between me and one of the merchant.

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Today was our last day in MATTA Fair. Everyone look active to fight for their target.

*The below photo was my colleague and I. Tired for 3 days

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Today was the second day of the MATTA Fair. Even Today is my off day I still need to work.

After finish this fair can take a replacement leave.

*The below picture is our flyer and drink to customer.

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Today we all are very busy with the MATTA Fair.

We’re doing our promotion about our Travelog.com brand name, promote code and also some travel package.

We ask the customer to like our fb to increase our like.

We also promote our new marketplace to our merchant that interest to become our merchant.

*The below is the video about the MATTA Fair situation.

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Today was the day preparation for tomorrow MATTA Fair. MATTA Fair is Malaysia's premier travel extravaganza providing global exposure and endless business opportunities in this exciting era of groundbreaking travel innovations and technological advent. Our company are very busy to prepare for the fair.

Today, my manager bring some guys to set up our booft and others preparation. I am in office to follow up some merchant that are requiring to become our new merchant. Other than that, I also doing some preparation for tomorrow MATTA Fair such as:

1. How to approach our Marketplace for new merchant.

2. Clearly understand about our Marketplace.

3. Clearly understand about our commission and payment method.

*The below picture is our broucher look like.

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Today we have an early meeting in the morning due to we are joining MATTA Fair this Friday - Sunday (16th - 18th March). This meeting is regarding to discuss the responsibilities and position during MATTA Fair.

For Intern:

Distribute TWO types of flyer during MATTA Fair:

1. Distribute flyer to potential merchant and explain more about Marketplace to the new merchant to attract their interest.

2. Distribute flyer to customer that interest with our travel package.

For BD Manager and staff:

1. Explain more to potential merchant that interest to join our new Marketplace.

2. Persuade merchant to join our Marketplace.

3. Explain the benefit get after join our Marketplace.

4. Tell the merchant about the commission will take by Travelog.

For Operation Manager and staff:

1. Sit inside to do booking when customer want to reserve the package on the spot.

2. Assist customer when they not understand about our package.

3. Approach our Travel package to customer.

*The below picture is the flyer that need to distribute to attract new Merchant.

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Today, I continue do the things that given by Mr Kelvin. He is not around the office this morning because attend an appointment at KLIA2 together with my manager. I studied a lot of Osaka Package such as Summer Sonic 2017, Osaka Aquarium, SPA World, Osaka Legoland and etc.

Other than that, I also compare the price between Jtr China company, Klook, KKday, chuguoqu and 11street. These are the agent that provide the package rate to us for sell. Therefore, I need to compare which agent rate and package are suitable to sell at our website.

After I done, I share all the document to google drive and share to Mr Kelvin. So that he can go through if I did any mistake, he can ask me to correct.

*The below picture of the Google Drive that I share to Mr Kelvin.

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Today is my first time meet up my merchant’s day. It was very exited because normally I only follow my manager to meet up her merchant. First things to do is I send a message to remind the merchant, Mr Andy from Vivanta by Taj - Rebak Island Resort. The Appointment is on 1130am at Wisma DRB-HICOM Shah Alam.

The meeting went by 3 persons which are me, my manager and another colleague. We meet Mr Andy at his office on time.

During the meeting, we approach Mr Andy try our new market place proposal. Meaning that, Mr Andy just register as our merchant through our website and design their product and package by their own. Mr Andy feel interest after listen to our explanation. But he haven’t decided to join us. He request we drop them a proposal after go back.

The Proposal must consists by below things:

1. Market Place Proposal

2. Facebook campaign proposal

3. Google search Vivanta - Travelog.

After lunch, I call Mr Andy to confirm everything and ask them register to be our merchant and manage their product by their own.

*For University information. We are not allow to take any photo or recording during every meeting.

*The below is the picture of Mr Andy name card.

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Today, I still follow up yesterday’s task which is doing the ticket pricing and editor reference. It’s a new things for me so, I take time to complete it.

It is because the ticket pricing is from Japan and China. So, I need to change the price to Malaysia Ringgit (RM) based on the currency. Every package need to compare the price between the product’s official website and others travel agency. Ensure that, the price of Travelog are not higher than others travel agency or same price with others travel agency.

After done the 4 products, I upload to google drive that share by Mr Kelvin Liu. So that he could check the task that I had done.

After work, I having dinner together with all colleague in Korean Restaurant at SS2.

*The below picture are my colleagues.

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Today, I am learning new things from my Co-Founder, Mr Kelvin Liu. He ask me to help him complete the Ticket Pricing and Editor Reference to Osaka Wondee Loop Bus. There have 4 type of itinerary which are:

1. Osaka Wonder Loop Bus (2Days)

2. Osaka Wonder Loop Bus + 1Day Cruise (Buy 1 Free 1)

3. Osaka Wonder Loop Bus + 2Days Cruise + 1Day Subway

4. Osaka Wonder Loop Bus + 2Days Cruise + 2Days Subway

He ask me refer to the following links to complete the details in Editor Reference:

1. http://www.jtrchina.com/home/index.jsp

2. https://klook.klktech.com/zh-CN/

*The below is the 1st page of Editor Reference that o done.

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Today early in the morning, my manager have a meeting with our BD department. The meeting take around 1 hour and more to finish. The meeting is regarding to discuss the new proposal for our new website. It is because our new website is open the marketplace for our merchant to join. For example, our merchant can either decide whether their want to manage their store by own or by Travelog once confirm to join us. Meaning that, Travelog now are providing the marketplace for our merchant to manage their store by own meanwhile, their can also choose Travelog to manage their store.

Other than that, we also discuss others few things such as:

1. Contract Agreement (should be more details?)

2. Editor reference (should be change or remain?)

3. Merchant Info (should be more details or simple?)

4. Commission

5. Payment method

6. New proposal

7. New introduction

After meeting, i continue with doing research about potential merchant since the proposal are not ready and haven’t approval by management team.

*The below is my today’s work

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Today, our office still in a very busy situation. Early in morning, my manager have a fast meeting with the Operation Team. The meeting is regarding to understand more the problem that the department facing especially with the new rate and commission toward Travelog and the merchant.

I still follow up to search some new merchant and today I focus Johor area. Meanwhile, I received an email from Camar Langkawi Resort that regarding to get the list of hotel that already sign up with our company before their sign up with us. This case is maybe the merchant still not confidence with us. But, I will follow up this case that send some our partner details to them to give more confidence with our company.

First of all, I try to call the merchant, Ms Eliza to explain more. Unfortunately, she didn’t pick up my phone. Therefore, I drop her an email to explain more to her.

*The below is the email between Ms Eliza and me.

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Another week I pass my internship in Travelog. Is totally a new experience for me. Even thought have not much things to learn now but I start get into the environment. I non stop finding the new merchant that may be join us to increase our company’s product and package.

This week will be a bit slow because of our website still renewing and the operation department still facing some booking problem such as miss receive the booking from customer. The IT department are solving the problem.

Today, my task is focus on searching more potential merchant. Waiting the manager approve to proceed everything. But today was very busy cause my manager has no time to meeting with BD department. Therefore, I come out my own opinion to make a draft about the short form of Travelog proposal. Hope that the merchant don’t have to go through our long proposal on their first time.

*The below is my draft of the proposal.

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Friday is our uniform day, everyone are wearing the uniform to office. It is because of our new website just launch out yesterday. Therefore, our Operation Team are very busy since yesterday. There are many mistake booking due to our website are still not stable. Today, the problem have be decrease but our Operation team still busy with yesterday miss booking.

Today, my manager have a short meeting with us that regarding to stop contact all merchant in hand. It is because our new website just launch our and still have many things will be change as as the new merchant commission and payment method. My manager ask us continue to do some research about potential merchant that maybe join us but hold to contact. We nee to wait until the next meeting to confirm all the things just continue to contact.

I also trying to edit the Sales Kits which is the proposal that have to send to the merchant. New website launch means we also need to have new point in our proposal.

*The below is the picture of Travelog.com new website.

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Early in the morning, my colleague ask for my suggestion to complete his itinerary that also given Co-Founder. It is regarding to the Cameron Highland Day Trip. I give some suggestion and example that found from website. We arrange the itinerary together and come out more ideas to make the itinerary interesting and attractive.

After that, I continue to follow up the merchant that may have potential to join us. I also give call to ask about invitation the resort or hotel to join us.

List of merchant:

1. Umgawa Zipline Eco Adventure

Ø To Advice more information such as commission and Payment Mode

Ø Call back to confirm

2. Skytrex Adventure

Ø Assistance Manager, Samantha will follow up this case.

3. Hotel Asia

Ø Okey with all term and condition but only request 12% commission.

Ø After discuss with manager, Ariel, we feel it could not be 12% commission and minimum 15% commission.

4. Camar Resort Langkawi

Ø Confirm with 17% commission and TWO weeks payment.

Ø Send them the Contract Agreement.

*The below are the Contract Agreement that sigh by my manager and I. After signed I scan and email to Camar Resort Langkawi to get the Agree Sign.

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I complete the itinerary that given by Co-Founder. There was around 5 itinerary that I done for him which are Ipoh (3 different destination itinerary), Bukit Tinggi and Genting Highland. I complete it in 5 different folder by using Google Drive. It may be easier to pass up the Co-Founder. After that, I share the Drive to the Co-Founder for check before upload the itinerary.

Before lunch, my BD department have an urgent meeting that regarding to update all merchant in hand to manager. Due to I only focus in Langkawi, so that my merchants are all from Langkawi Resort.

My merchant list:

1. Bon Ton Resort

Ø Request only 12% commission but Travelog couldn’t make it.

Ø After discuss with my manager, Travelog minimum can make it 15% and send this information to the resort through email.

2. Vivanta by Taj Rebak Island Resort

Ø Get an appointment on 12 March 2018, 1130am.

3. Holiday Villa Beach Resort & Spa Langkawi

Ø Will contact me soon

4. The Gemalai (Ladaeco)

Ø HOLD

*Today have lion dance in front our office. The below is the lion dance video that our company celebrate last CNY.

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Early in the morning, I received my manager’s whatsapp message that regarding to cancel today’s appointment with Vivanta by Taj Rebak Island Resort. It is because she has an urgent meeting with our Travelog Director, Sam Xu. The urgent meeting is regarding the new website launch problem.

I call to the Director Vivanta by Taj Rebak Island Resort, Mr Andy to cancel our appointment. Mr Andy is very nice and postpone our appointment to the second week or March. The date and time will confirm again with him.

Around 4pm, another merchant from Laguna Redang Travel & Tours walk in to visit my manager. Her purpose is to discuss the Flash Sales with my manager. My BD Manger bring me along to the meeting and show me the way how she talk with the merchant.

*The below picture during our meeting with the Sales Manager Laguna Redang, Ms Neo Chia.

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Today, most of my colleague are already back to office after taking CNY leaves. The office environment become more lively then last week.

The Co-Founder give me another task which are do 5 more itinerary that request by his China customer. All are day tour itinerary which are Heritage of Malacca, Ipoh Day Tour, Bukit Tinggi (French Village & Japanese Village), Batu Caves & Genting Highland and Cameron Highland Day Tour. The day tour are request maximum 10 hours. I proceed with complete the Day Trip Itinerary.

I also received an email from Vivanta by Taj at Rebak Island Langkawi last week. He already received our proposal and request us to meet up them to discuss further. The appointment will be 14 FEB but due to my manager fix schedule and I make the appointment on tomorrow and pass this message to my manager. We will attend the appointment together tomorrow.

*The below are the email that I received from Vivanta by Taj - Rebak Island Resort.

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Today is Travelog Uniform day. All of us are wearing Travelog Uniform to work. Today was look very group style and neat.

I continue to yesterday task which is Kuala Selangor Itinerary and I add on some of the destination image to make it interesting. I sent to the Co-Founder, Kelvin Liu after I complete the itinerary. I using Google Drive to upload all related Kuala Selangor folder and picture and send to the Co-Founder. I complete my first itinerary in Travelog.

After lunch, my BD manager bring me together to an appointment which is meeting with her new merchant. It was a new event that located in Malacca which is [The Magic Library]-A World Class Show. We are meeting with the event manager, Casly Khoo to get the special rate to do promotion in Travelog website (Travelog.com). She is very nice and we get a good collaboration with she give us the net price and we mark up the selling price by our own to sell the entrance ticket.

Information needed from new merchant:

i) Merchant Info: merchant name, registration number, address, category, contact person and email.

ii) Merchant Bank Detail: Bank name, account name and account number.

The above information are need to pass to our Editor and Operation department to proceed the promotion and booking.

*The below is [The Magic Library] flyer and name card that provided by the merchant.

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Today is the 7th day Chinese New Year and many of my colleague are taking leave on today. But for me is still same and proceed to the yesterday work. I keep call to invite the potential merchant to join our travel booking website and email them our company proposal.

After lunch, the Co-Founder of Travelog ask me help him to do the Kuala Selangor Day Trip Itinerary. He share the related website link to me so that i could complete a special itinerary.

There are 3 new website I study today:

i)https://www.klook.com/?gclid=EAIaIQobChMI0PyGwJ-52QIVAXu9Ch0e6gFwEAAYASAAEgLf7PD_BwE

ii) https://www.kkday.com/zh-cn/home/index2

iii) https://www.huangbaoche.com/

*The below is my 1st Itinerary in Travelog.com.

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As usual, I go to work on 9:00 (normally need to arrived earlier 10 minutes) and continue to my task. Today, I have a lot of potential merchant that maybe collaboration and send the list to manager, Ariel to check whether it could be proceed or not.

After lunch, the manager reply me some of the merchant that I could contact and send the Travelog Sales Kits Proposal to them.

New things for today:

i) call the potential merchant (hotel/resort) that approve by the manager. Find their contact number through website or facebook. Give them a call to tell them about the proposal’s purpose and last but not least ask for their sales and marketing’s email address.

ii) once get the email, send the Travelog Business Proposal (Sales Kits) to the hotel or resort.

iii) follow up all potential merchant that approve by manager.

iv) during the phone call, the manager also show me the way to get merchant attention and avoid misunderstanding between our company and merchant.

*The below are the example email that I had send to merchant to request collaboration.

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Today was my second day in Travelog. It’s feel more comfortable than first day. Because I try to get into the office environment that full with serious and hardworking.

My BD department manager, Ariel give me a short brief about how to start work in the department. She said in the 1st month, the new intern will be more focusing on local products and inform to BD if there’s any potential merchants.

First of all:

i) learn to explore new products from internet. (especially on social media) to identify new leads and potential new markets.

ii) do market research or what’s in the trend now. Such as: local people preference.

iii) search more potential merchant or other new activities for local products.

I start to find the new potential merchant after the manager show me how to find the new merchant. I also refer to the All Product List at the Travelog admin website so that my new merchant or activities are not similar with the existing merchants.

*The below is my picture of Travelog admin website.

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It is my first day in Travelog.com. I feel very excited and nervous to face all colleague. But they are very friendly and talkative when I first meet them.

The HR Manager, SunLing give me a short brief and bring me to look around the office surrounding and environment. After that, she bring me to meet my internship direct manager, Ariel and I state at the department which is Business Development Department (BD Department).

The manager, Ariel have a short meeting with new intern after I sort out my working desk. She give me the new BD internship job scope reference and start to work into the job scope.

The things to do on today are:

i) understand the company which is the introduction of company: include Travelog Website, Facebook and what is company objective and goals.

ii) clearly understand the BD department guidelines.

*The below is my short video of my Job Scope and Office Environment!!