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https://youtu.be/UpaGlntkEd0

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Today is my last day,  I clear all the batching stuff including courier and franking. No pending work anymore because I don't want to burden another staff.
Really appreciate to my senior colleagues at TMC and Ms Shanice because willing to accept me as intern at Business Office Department. I hope I will meet them again outside there.
Thank you.

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Today I received 234 bills and I managed to batch all the bills right at 4 pm. Then, I held a joint interview with my industrial supervisor, Ms Shanice, the Manager of Business Office.

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Nuzul Quran, Public Holiday.

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Today also there not many bills I can batch. So, I take the opportunity to teach Farid the new staff to check and batch the bills. He is quite fast learner because of his background career is from medical field also.

At the same time, I noticed that Kak Marina feels like having a pain. I feel so pity to her. I hope she will fine. That is the normal pain when woman in pregnant but I still feel worried about her. I hope my sister just be fine.

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Today the bills quite less from yesterday. At the evening I make the refund calls.

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Today is like Monday because yesterday is public holiday. So the bills will become much more from common day. The bills from Monday and Tuesday I must batching to make sure the staff that control for corporate collection can make the collection. Then the calls I still must do it.

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Wesak Day.

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Very stressed day. I got 298 bills to batch. I still can manage it but I back so late around 1840 pm because I stop batching at 1500 pm to make refund calls and at 1700 pm I continue my batching tasks. Even I quite sad because Kak Marina on leave because of checking up her baby, I still try to be strong and continue my work. Kak Marina is like my sister and always give me some motivation for me to work.

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As expected, the invoices for today I received too many of them plus the deferred task from yesterday make it look like so much. I can’t do all and there are still few invoices that I must done it on Monday.

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I really thanks to God, today invoices are not so many and I done it all the invoices received today plus the invoices from yesterday and can make refund calls and sharply on 5pm I go back to home.

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As expected, the invoices for today I received too many of them plus the deferred task from yesterday make it look like so much. I can’t do all and there are still few invoices that not being staples that I must done it tomorrow.

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Today, the tasks are quite easy because not too many of invoices or bills that I will check and batch so at the evening I can make for refund calls.

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I come early as usual if there are a few invoice didn’t completely done. I do all before 9am but I cannot make it because of on Monday the invoices that I received sometimes double or triple from normal day. By hook or by crook I try to finish it.

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Today I have a helpful advice for myself. Thank you very much to my supervisor Miss Shanice who advised me to drive my future. She told me that I was young and still have a long journey in a life filled with challenges. She said to be a successful person we should concentrate fully on the work and this will propel us to advance further than others. Hopefully I can be someone like her someday.

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Today I received a new tasks, but just for an easy tasks. I must reprint the old invoices in 2011-2013 in order to collect the outstanding. It just have some problems that’s why the outstanding on that years cannot be collect.

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Today is the first Ramadan and I still active like a normal day, but sometimes I will feel sleepy too but I try to fight it and finish my work.

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The invoices I received today quite many and I still can handle it before it before 6pm. Moreover, there are still tasks left to do like doing franking. I will make it tomorrow.

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All the invoices that need to be franking I will enveloped it and give to Mr Mizi to frank it before send it to Pos Malaysia for posting to the certain place.

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As usual I just finish all the tasks given and today the bills a little bit easy because of not too many I received today.

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I done it all the invoices received today plus the invoices from yesterday and sharply on 1pm I go back to home.

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Today I have done too many tasks. It was very challenging because I didn’t want any pending bills to do for Saturday.

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Even though today is a public holiday as for the winning of the new government, but I still come to work because of the services at the hospital actually operation in 24 hours. So the patients come every day every hours, in order to arrange well the operation also for me to check and the batch the invoices, the employees and I must go to work and finish all the tasks given.

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Malaysia General Election day.

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My supervisor (also Manager of Business Office), Ms Shanice, is a great leader because the way she lead the whole department make all the process that related to the operation become smoothly. All the problems that come she will discuss it before she make any decision together with her staff. This shown that a great leader will face the problem together and not make any decision by themselves. I learn so many things from her, the way she dress up, the way she walks, and the way she talks is the criteria of successful person.

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I came to office early as usual in order for me to finish the deferred task like franking and courier. It must done it before I receive any invoice to check and batch.

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I just finish all the batching tasks but still there are still some works I must finish it on Monday.

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Almost 3 months I work at Tropicana Medical Centre as intern of credit control department and no matter what questions I ask to my first teacher, Kak Marina, she will answer it with full explanations so that I can understand the flow of this company. She is very kind and very patient person. I hope I can be like her one day and be an excellent worker as she is.

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Same goes as Monday, the works become much more because of the bills come from Saturday and Sunday, and today the bills come from Monday and Tuesday (public holiday) so it become too much but I still can manage it.

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Labour Day.

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Today I got a lot of works to do. I decided to manage it by doing the tasks by targeting the time that I should finish it. Such as, in 4 hours I must finish at least for inpatient bills so in the evening I can finish for the rest.

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Very shock when I received too many invoices on Saturday but I still manage to finish it before 1pm.

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I will feel really tired but I still learned for not to give up and keep doing my work.

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Today and from the other day also I noticed something from Kak Shima. She is very hardworking and responsible person. She always return home very late because she wants to make sure that all the reports from the other staff neatly organized before she submit it to the right person. What I learned is, the higher the position that we hold, the greater the responsibility we are supposed to do. The work done should be equal to the salary or wages we earn so that our lives are more blessed and loved by the God.

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Today, the tasks are quite easy because not too many of invoices or bills that I will check and batch so at the evening I can make for refund calls.

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Sometime the invoices must be send by courier instead of send by hand. It is also my job to make sure that certain invoices must be send in order that bills will received by the debtors on time.

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I really thanks to God, today invoices are not so many and I done it all the invoices received today plus the invoices from yesterday and sharply on 6pm I go back to home.

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I come early as usual if there are a few invoice didn’t completely done. I do all before 9am but I cannot make it because of on Monday the invoices that I received sometimes double or triple from normal day. By hook or by crook I try to finish it.

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I am going to work at least my work yesterday that I absent yesterday can be done.

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I took a leave today because of my grandfather passed away last night.

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Today I clear all my works such as franking the bills that blow than RM1000 and courier the bills that above RM1000 that related to corporate GL only. Others than that I just put it at the tray so Mr Mizi can delivered it by hand.

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Thanks God today I can do all my works as the bills I received not too much so I can make refund calls today at the evening.

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Basically in two or three days my works will be quite heavy so I am also ready today. I manage my work by doing all the outpatients first and make sure to done it by 1pm so after break I just did my inpatient bills only. If there are still bills coming at evening I will report to Kak Shima so she will highlight it at Miss Shanice as manager of business office.

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Today as usual there too many works to do but I can done it before 6pm which is I am not make refund calls today. If I still make refund calls today meaning that my tasks will be double for tomorrow.

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I am just doing my works that have been not done from yesterday.

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I am feeling better today so I go to work then do all my tasks as usually.

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At the morning I am still going to work but I cannot stand too much so I decided to clear my tasks then take half day today for me to see doctor.

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I took a sick leave today.

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Today I still feel really weak, but I continuously do my works as normal. I try to fight even I know I cannot stand with that sick. I still do all my tasks until at 5.30pm, I'm totally lost in the fight and feel like I'm going to faint. I think I will go to see a doctor tomorrow.

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From the morning before I go to work, I feel really weak and not feeling well. But I’m trying to be strong and still do all my work. For the first time, on Monday, I did all my tasks. Normally on Monday the tasks will be much more compare to normal day. It make me happy even I am sick cause of fever.

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I really thanks to God, today invoices are not so many and I done it all the invoices received today plus the invoices from yesterday and sharply on 1pm I go back to home.

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There are two types of invoices which is for outpatients and inpatients. For inpatients bills today I received late because of the person in charge have some training from the morning. For outpatients bills I have done it all and continue for my inpatients invoices. I ask for the permission to not make calls today because there are a lot of inpatients invoices today. But, work is work, I must make the calls and those are my tasks for me as intern. I take it as challenges and some for the inpatients invoices I will do it on Saturday.

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Just doing my pending work from yesterday that I receive the invoices very late.

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Today I quite not very well and I don’t know why my body feel so tired. But I try to fight it and just do my work. Even sometimes I feel really tired, but because of the environment at my workplace make me feel really excited because of all my senior colleagues are very sporting and funny. Not just those in my department, but also in other department, the staffs are also really sporting and make me feel really comfortable.

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I do the same thing and I try to finish it before 4pm because at 4pm I must make some refund calls. For call task, I must improve the way of my conservation in order to make the patients understand what I am talking about for. So far, every calls I made, there is no problem anymore.

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I come early as usual if there are a few invoice didn’t completely done. I do all before 9am but I cannot make it because of on Monday the invoices that I received sometimes double or triple from normal day. By hook or by crook I try to finish it.

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As expected, the invoices for today I received too many of them plus the deferred task from yesterday make it look like so much. I can’t do all and there are still few invoices that I must done it on Monday.

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Same things as yesterday, but today for the calls I just only can made 9 called but 6 of them responded and the other 3 unreachable. But, in order to make calls, I must sacrifice my batch task for tomorrow. So my Saturday will be harder day.

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As usual I do my tasks, but in the evening like 4.30pm I made calls to the patients for the refunds. In an hour, I can made 16 calls but only 3 responding to my called while the others unreachable.

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I’m back from my sick although I still feel weak. But I must fight it because I know there are still more works to do.

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I took a sick leave today.

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Today as a half day I was working because of sick. I feel really weak and I ask permission from my supervisor, Miss Shanice, to go back home at 1pm. I feel really guilty because the task that I was supposed to do must be done by the other staffs. I appreciated them and very thanks to them.

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Luckily, as I expected, because yesterday I done all my tasks, today I just complete my tasks that been pending by the counter.

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Today I have done too many tasks. It was very challenging because I didn’t want any pending bills to do for Saturday.

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I have done my work earlier today and I feel really excited because I can go back home early and I can avoid traffic jammed while on the road.

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Sometime the invoices must be send by courier instead of send by hand. It is also my job to make sure that certain invoices must be send in order that bills will received by the debtors on time.

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There is always errors on the bills but I manage to handle it because it’s already my job.

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A month has been working (excluding Sunday) since enrolling as an intern in Tripicana Medical Centre.
Today  was checking the invoices as usually but today like the invoiced were too many of them. As a responsible worker, I did it all.
I feel really sleepy, then Kak Shima knew about that and she bought me a bag of coffee for me in order I can be more fresh than before.
thank you Kak Shima.

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Just doing my pending work from yesterday that I receive the invoices very late.

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As usual my work to check and batch the invoices and GL also. When every day I do this tasks, I feel I can do it faster but still must be alert for the error.

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I make a few calls today for refund. All the deposits that do not use for the patients must be return to them as one of the rule for this company. It is very wrong to keep the money or spending it by ourselves.

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For the first time I finish my work without any pending. I am really happy because this is what I was targeting before to finish all the work. Maybe I already can catch up for checking the invoices and batch its.

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Continue my pending work from yesterday, but thanks God because new staff come to the credit control. For the first time until she can get her id for her, she willing to help me for checking the invoices.

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Lot of work to do, I am just focusing my work until finish my work.

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As usual, I am still working for Saturday and not many work to do just only for pending bills from last day or last two or three days.

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Friday is the day that Islam called ‘Penghulu Segala Hari’ or in English we called it the head of the day. Basically Friday is full of bless by Allah (God). Because of that I remind myself that all I do for this day especially for my work surely will get bless too. I pray that my work today will become more smoothly than the other days. Thanks to God that He fulfilling my prayed and all my work today become easier. We must learn how to be a grateful person in order to make us to be a better person.

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I learned about how to fix the error without pass it to the person in charge. It was just something like if there were no any GL number on the bills or invoices, I just edit from the system and reprint. But the printing must be have letter head of Tropicana Medical Centre to prove that bills are from the origin hospital.

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Today while I was batching the bills, there is one invoice that I am already batched. I am very scared because if I do that mistake it can affect the other staff to do their work. After I recheck, actually I just forgot to unify that invoice with the other invoices that already batched. After this I must doing the work very carefully.

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I am still doing the same task because this is my responsible to complete the tasks every single day. Today quite fast I am doing my work but I am still quite worry if I am doing any mistakes. If I made any mistakes Kak Marina will tell to me what mistakes that I did. So from that mistake I will improve my work better.

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Monday is a day that some people usually are very lazy to go to work. But not for me and I ready to face any challenges task when I arrive at the office. Then, the task begin, all the collected invoices from Friday to Sunday I must check and batch it. There are a lot of invoices and I feel like give up. But I think, if I give up, there are no chance for me to face the reality. The reality that I mentioned is as people when we have our own responsible after we finished our study, we must work in order to continue our life. We cannot depend on our parents anymore because one day we will be a parent too. That’s make me to be very tough to face the challenges.

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For Saturday there are no many of task to do. Just a few of pending invoices which is I received today. Pending invoice normally because of there are no signature of the doctors or the bills have any mistake or error.

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Friday is the day to prepare my physical and mental because of the tasks are so unpredictable. Sometimes there will be a lot of work, sometimes not. But today, the tasks are quite easy because not too many of invoices or bills that I will check and batch. Even though the tasks are quite easy but the error while I check the invoices are too many of them such as there are no GL number or patients’ name on the invoices. So, I must check it properly before I batch it in system.

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My work as an industrial trainee will start with a simple task but for me that easy task may be heavy for me as I am not uncommon to do the work. I have not done much harder task like making a collection like my colleague's senior as we are in the credit control division of this business office department. I hope I can do such a task someday.

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As always my assignment is to check and batch all the invoices involved. But this time I learned more about the bills I received. If there are any errors in bills, I need to check them out in a system called PMO. All mistakes will happen in any organization. So we have to make sure and check at least twice to prevent the mistake from being resolved.

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Today I learned about to be a professional worker. Sometimes I will look at Mr Suresh who is the Head of Business Office Department Tropicana Medical Centre. He is very cool and smart person the way how he walks or speaks. He is a very good leader and I hope can be like him as a great leader in any organisations.
Same goes to my supervisor also my Manager of Business Office, Miss Shanice, she is quite strict about attitude and discipline when we are at our working area. I understand about that, when I thought about that, I have learnt something like that when I studying at my university, we must have a great attitude and respecting each other also have a high discipline when we are working so that we will be the greatest man ever in this world.

For additionally, today also is my birthday and at the very late time I told to the senior staff like Kak Marina, Kak Shima, Kak Miza and Kak Tasya. They are wishing for me and I am very excited about that.

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As last week situation on 21st February, but today I feel like the task was same but it could be double from before. I was checking the invoices as usually but today like the invoiced were too many of them. I feel give up and stress but I try to handle it with a smile and make this task as my big responsible. I checked it very sharply to avoid any mistake happen. Maybe it is normal to my seniors as Kak Marina said but not for me. I must handle it properly and fastly so in the future I can manage it no matter how many invoices I will be receive so that I can make it surely.

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When we talk about stress, not many people can easily to handle it. But, I learned something that I really must practice it. It is to handle the stress with a smile. At my department workplace, it was very busy department because of like Mr Mustaqim said, our department is the last department before all the invoice can be send to the debtor. So in order to make the debtors to pay all the bills, our department staff aka my senior colleagues will make the phone calls to the 40 debtors per day. I saw someone feel like stressed with the people on the phone call, but they handle it with smile and make the stress situation at that time like nothing serious and never happen. If I were them, surely I will feel really tired and give up but starting from today I learned for not to give up and keep smiling to handle the stress.

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I am starting learn for the next task which is batching all the invoices to the system called PMO. Thanks to my senior colleague, Kak Marina because she is willing to teach me. She is very kind to me and never get bored even I am always ask any questions to her including the same question, it is because sometime I forgot how to read the documents. Sometime she will give me some positive words to me so I can do my task very well. She is like my real sister at the office and I am very comfortable to her. She teach me and she will make me clearly understand about all the things that related to the work. Thanks to the all senior too like Mr Mustaqim, Mr Mizi, Kak Miza, Kak Tasya, Kak Dilah, Kak Shima, and also to the very humble cute senior, Kak Shanti and Kak Sabrina, because always give me some motivational support when I feel like confused or feel like my mind was empty already. Thank you.

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Today I was doing the same things as yesterday which is I was checking all the invoices to make sure all the data uniform with the guarantee letter (GL) that received from the debtor. I have learned how to read and analyse the data. As example, there are 2 type of GL which is came from the insurance and the corporate sector. Those GL will help the patients (customers) to ensure all the bills that the patients have to pay will be paid. At least those GL can reduce the patients’ burden to pay a lot of money. Basically every treatment in the hospitals do not matter any country or states in this world, it will highly cost surely. So, for the future in my life, I want to ensure that I also would like to have my own insurance so that in any case it will be cover for me.

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This is the day when I start working officially eventhough it's just a trainee. I really like the working environment because having a very cool supervisor and as a my boss in the department business office. Furthermore, there are a lot of seniors who are really sporting and very helpful to me when I need their help.
The first task I need to do is to batch and sort all the invoices involved by the company and insurance organisations. This is because it is more convenient to send the invoices to the parties who are also debtors to pay their bills.
As a new employee, I am very careful in doing the job because to avoid any mistakes.
Here I can learn a little to manage invoices from a large organization like the Tropicana Medical Center.
Due to the lack of time, this is the only picture I can share together :)

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For the first time I felt really tired for the entire of my life. I am doing my task without stop until the lunch time at 1300 and continue it until 1800. This is because of the invoices keep going sent to me for me to check it either it can proceed for batch or not. So for the first time even before this I have worked at variety places, today I feel what my parents have felt before. Very hard to them for raising their children. We must sacrificing our time and energy for the beloved one like our children or our partner in our life. So, it really motivating me to work harder and train myself to be as a responsible person to my future wife and children and also to the my important people in my life which is my mother and my father.